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Excellent
From 4033 reviewsSee what guests said
8.2
Recommended by 96% of guests

Real reviews from real guests

Agoda Reviews (4033)Booking.com Reviews (2639)
8.2
Excellent
From 4033 reviews
Read reviews from:
Cleanliness8.5
Facilities7.7
Location8.4
Room comfort and quality8.4
Service8.3
Value for money8.4
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Deluxe 2 Single Bed Nonsmoking with Bathtub
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Showing 2630 verified guest comments
8.8
Excellent
Tan from Malaysia
Family with young children
Stayed 1 night in November 2017
8.0”
good
Reviewed March 25, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 26, 2018
Best Western Hotel Sun Sun
9.6
Exceptional
robert from Thailand
Couple
Double Bed Suite
Stayed 2 nights in March 2018
Friendly staff, clean and in good location for walking to Central square and casinos”
Pros ..I booked a suite and it came with the use of a smartphone which was very handy as we could use Google maps to get around. Cons...we arrived at about 11.40 am . Even though I stated this when booking online, we could not check in until 2 pm. I realise that is the time stated on the booking form but I found it irritating to just sit and do nothing for over 2 hours. A little flexibility would be very nice.
Reviewed March 15, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 16, 2018
Best Western Hotel Sun Sun
6.0
RAJARSHI from India
Family with young children
1 Double Bed No Smoking
Stayed 1 night in March 2018
Above average”
Location is far from the Macao attractions. No nearby good eating joints. Difficult place to manage with young children
Reviewed March 14, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 16, 2018
Best Western Hotel Sun Sun
6.4
Good
Teng from Malaysia
Group
Standard Twin Room
Stayed 2 nights in March 2018
Convenient ”
This hotel is easy to find , just take bus MT4 from airport. The famous place is located near the hotel.
Reviewed March 13, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 16, 2018
Best Western Hotel Sun Sun
7.6
Very good
YANG from Malaysia
Group
Deluxe 2 Single Bed Nonsmoking with Bathtub
Stayed 3 nights in March 2018
Good location”
We stay for 3 nights, hotel was clean & tidy every time we come back after a hold day shopping, very good location all around & food around that areas are very conveniences & good, will stay there again when I visit Macao.
Reviewed March 07, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 12, 2018
Best Western Hotel Sun Sun
6.4
Good
Boon from Singapore
Couple
1 Double Bed No Smoking
Stayed 1 night in February 2018
satisfied except that location quite far from city area”
overall hotel is spacious. good facilities provided such as Nepresso Coffee machine, mini fridge, safe deposit box and phone set unit for bring out...however, had a hard time to locate the hotel as not familiar with Macau area...not recommend to first time visitor to Macau
Reviewed February 28, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 07, 2018
Best Western Hotel Sun Sun
6.4
Good
Leong from Hong Kong
Family with teens
Standard Twin Room
Stayed 1 night in February 2018
Good”
So smelly at the Lobby . And when you woke up in the morning , washroom also smelly . I think the drain is not good of this hotel. Ovetall is ok . nth special .
Reviewed February 26, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded March 07, 2018
Best Western Hotel Sun Sun
8.0
Excellent
CHI from Hong Kong
Family with teens
1 Double Bed No Smoking
Stayed 1 night in February 2018
Very good”
Nil
Reviewed February 20, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded February 26, 2018
Best Western Hotel Sun Sun
9.2
Exceptional
Yichun from Taiwan
Business traveler
Standard Twin Room
Stayed 1 night in February 2018
Exceptional”
Pretty great location, nice free handy phone service( but sometimes the wifi signal is getting low or none), and providing free water and drinks.
Reviewed February 08, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded February 13, 2018
Best Western Hotel Sun Sun
6.8
Good
Evangeline from United States
Group
Stayed 3 nights in October 2017
Nice stay!”
Will be back And I will recommend it to my friends!
Reviewed February 01, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded February 02, 2018
Best Western Hotel Sun Sun
8.4
Excellent
Evangeline from United States
Group
Stayed 3 nights in October 2017
Couple”
I will recommend to my friends!
Reviewed February 01, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded February 02, 2018
Best Western Hotel Sun Sun
7.2
Very good
Wah from Singapore
Group
Superior 2 Single Beds - No Smoking
Stayed 3 nights in January 2018
Good location”
Location: Walking distance to old streets, close to bus stops, restaurants/supermarkets can be found easily. Rooms: We requested to change rooms after one night because of the noise from lifts and they gave us a quieter room. Rooms were okay, relatively clean. Facilities: They gave us a handy (a handphone that has internet access) and it is very convenient for tourists. They also have a nespresso coffee machine and bottled water. Service: The bellboy was very friendly, but the front desk staff were okay. Overall it is a decent place with good location, you get what you pay for.
Reviewed January 20, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 24, 2018
Best Western Hotel Sun Sun
10.0
Exceptional
YIJU from Taiwan
Couple
Stayed 2 nights in November 2017
Exceptional”
Good lacation and nice staff.
Reviewed January 19, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 24, 2018
Best Western Hotel Sun Sun
9.2
Exceptional
Sophia from Philippines
Family with teens
Stayed 2 nights in November 2017
Exceptional”
located near bus stop. Very friendly staff. My family had a comfortable stay.
Reviewed January 19, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 24, 2018
Best Western Hotel Sun Sun
6.4
Good
Huey from Malaysia
Group
Standard Triple
Stayed 2 nights in January 2018
Clean and spacious room”
They provide a mobile phone for guest to take out just in cass you did not purchase any SIM card.
Reviewed January 14, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 15, 2018
Best Western Hotel Sun Sun
7.2
Very good
Suet from Malaysia
Couple
Stayed 1 night in September 2017
Hotel provided portable mobile with data”
The hotel is quite hard to find, and we have walk up and down, here and there only finally found it. The hotel lobby is not magnificent but hotel room is okay. There is a coffee machine in the hotel room with free coffee provided, beverage in the fridge is free of charge as well.
Reviewed January 12, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 15, 2018
Best Western Hotel Sun Sun
8.8
Excellent
Suthinee from Thailand
Group
Stayed 2 nights in November 2017
Very good location.”
It is very convenience to go to famous tourism places from this hotel. Although the room is not massive size, it is comfortable enough and clean. Hotel staffs are helpful. Try to stay at this hotel if you visit Macau!
Reviewed January 09, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 11, 2018
Best Western Hotel Sun Sun
8.4
Excellent
Ni from Indonesia
Group
Stayed 3 nights in November 2017
Nice Location”
NIce location, clean, good WIFI provided
Reviewed January 09, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded January 11, 2018
Best Western Hotel Sun Sun
6.0
Jua from Taiwan
Couple
Standard Twin Room
Stayed 1 night in May 2017
Above average”
so far so good
Reviewed January 04, 2018
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.
Responded January 05, 2018
Best Western Hotel Sun Sun
10.0
Exceptional
Lau from Malaysia
Family with young children
Stayed 2 nights in December 2017
Good Memorable Stay in Macau”
The hotel provide free handphone to use which was out of my expectation! Good location, near to 7-eleven, bus station and with walking distance to other interest places. The staff were polite and helpful.
Reviewed December 30, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.
Responded January 05, 2018
Best Western Hotel Sun Sun
7.6
Very good
FANYU from Taiwan
Group
Stayed 3 nights in December 2017
Nice location”
The location is really good near bus stop and 24 hours supermarket. Also, there's some famous restaurants and souvenir store close to hotel.
Reviewed December 24, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.
Responded January 05, 2018
Best Western Hotel Sun Sun
6.0
Shuyi from China
Solo traveler
Stayed 1 night in November 2017
IT IS JUST OK.”
LIKE HOME INN IN CHINA. SMALL BUT EVERYTHING IS OK.
Reviewed December 19, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 28, 2017
Best Western Hotel Sun Sun
9.2
Exceptional
Clarissa from Philippines
Family with teens
Stayed 4 nights in November 2017
Lovely Stay Family Room”
We stayed in a Family Room which comfortably fit our family of 4. There are two toilets in the room, very convenient. The ceiling of the shower area however is too low. Housekeeping was quick to accommodate our request for additional pillows and towels. Reception is always helpful, especially a fellow Filipino staff member. If you are craving for Filipino food (even pandesal) while in Macau, there are a lot of Filipino resto/shops in this area. There is also a 7-11 nearby. We will definitely stay here again.
Reviewed December 15, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 28, 2017
Best Western Hotel Sun Sun
7.6
Very good
Diana from Singapore
Family with teens
Stayed 2 nights in December 2017
Good Value, Spacious Room ”
Family of 3 had a room on top floor corner with good view, like a mini suite. Good location in the city center & walking distance less than 10mins to Sun Ma Lo. A great alternative staying away from Cotai Casino hotels area which is very expensive vs Sun Sun.
Reviewed December 14, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 28, 2017
Best Western Hotel Sun Sun
8.8
Excellent
HAW from Malaysia
Family with teens
Stayed 2 nights in December 2017
High recommend ”
3star hotel, but the hotel location, staff, service and breakfast all is good , we highly recommended
Reviewed December 11, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 12, 2017
Best Western Hotel Sun Sun
9.6
Exceptional
Sun from Thailand
Couple
Stayed 2 nights in January 2017
Nice boutique hotel”
Modern decoration room, very helpful staff, easy assess to the old town and all tourist attractions, get to see how local people spend their days. Great for couple.
Reviewed December 07, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 12, 2017
Best Western Hotel Sun Sun
9.2
Exceptional
Yoke from Singapore
Solo traveler
Stayed 1 night in November 2017
NICE”
The counter men very friendly to help us solve problem.Then the room is cleaner than I thought, it's very commendable. The last, if the hotel can direct provide water dispenser is most easily for customer. Well, not bad is a comfortable hotel.
Reviewed December 05, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 12, 2017
Best Western Hotel Sun Sun
7.2
Very good
Lydia from Malaysia
Family with young children
Stayed 2 nights in November 2017
Pleasant Stay”
In-front of the hotel there's a playground, my daughter love it so much. We brought her to the playground everyday and this is plus point for those who travel with young kids. Basically, it was a pleasant stay in this hotel, near to alot of eateries and room was clean.
Reviewed November 30, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 04, 2017
Best Western Hotel Sun Sun
9.2
Exceptional
Grace from Philippines
Family with teens
Stayed 1 night in November 2017
Great stay”
Love their Portuguese restaurant
Reviewed November 27, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 04, 2017
Best Western Hotel Sun Sun
8.8
Excellent
Russell from Australia
Couple
Stayed 3 nights in November 2017
Value for money but slow internet”
Our stay at the Best Western Sun Sun Hotel was as good. The location good. Public transport was close. Taxis are close. The room was reasonable size and modern. Double bed was soft and very comfortable. Internet was free, and but very slow. Password was easy to setup Breakfast was not offered at our price. English was spoken. The staff were very friendly, and helpful. The cleaning staff did a good job The air conditioning was quiet and efficient The fridge was small but ok. safe in the room. Easy to use. No view The TV was modern. Only found 1 English channel which seemed to be a business show. The bathroom was Small. Water pressure was ok and was hot. Shower was excellent. There was not enough power points . There was a fast lift . This hotel even provided free drinks AND free phone calls to local and some international countrys Summary. We were impressed with everything in this hotel except the slow internet. Value for money.. yes..
Reviewed November 27, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 04, 2017
Best Western Hotel Sun Sun
10.0
Exceptional
Camila from Philippines
Couple
Deluxe Room
Stayed 1 night in November 2016
We love it here!”
We enjoyed our brief stay! Everything is nice and clean. Very near the bus stop.. you can also walk from here to any famous landmark around the city. We also met a fellow Filipino working in this hotel. :) will definitely come back!
Reviewed November 26, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded December 04, 2017
Best Western Hotel Sun Sun
8.8
Excellent
renato from Philippines
Group
Stayed 1 night in November 2017
a room with enough space so clean and well maintained ”
highly recommended for those who travel in style but on budget
Reviewed November 22, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 24, 2017
Best Western Hotel Sun Sun
7.6
Very good
WENCHI from Taiwan
Solo traveler
Stayed 3 nights in November 2017
A pleasant stay overall”
The only thing I need to complain is that you will hear people talking from next door.
Reviewed November 22, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.
Responded November 24, 2017
Best Western Hotel Sun Sun
9.2
Exceptional
Muhammad from Indonesia
Family with young children
Stayed 1 night in November 2017
Great location”
Great location Nice Staff helpfull Clean.
Reviewed November 21, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 24, 2017
Best Western Hotel Sun Sun
10.0
Exceptional
marly from Malaysia
Couple
Stayed 1 night in November 2017
location near senado square”
hotel upgrade my room after check in, location near senado square. We used free handphone provided by hotel in our room to walk around Macau. Thank you Best Western Macau.
Reviewed November 20, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 21, 2017
Best Western Hotel Sun Sun
9.6
Exceptional
Aerna from Singapore
Group
Stayed 1 night in November 2017
Exceptional”
Hotel was located about 30mins bus ride (bus 10A) from ferry terminal (i took Turbo Jet). It is also 10mins walking distance to Senado Square/Ruins of St. Pauls and about 15mins walk to Wings. Fret not, it only takes 30-40mins bus ride (bus MT 4) to the Venetian/Galaxy of Stars/City of Dreams. The busstop is also conveniently located right outside the hotel. Room is clean, bed and pillows are comfortable. Would definitely recommend this to anyone visiting Macau.
Reviewed November 20, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
10.0
Exceptional
moch from Indonesia
Business traveler
Stayed 1 night in November 2017
its very nice hotel n friendly staff”
its very nice hotel n friendly staff
Reviewed November 19, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 21, 2017
Best Western Hotel Sun Sun
7.6
Very good
Lou from Malaysia
Group
Stayed 2 nights in November 2017
transport service”
Suggest to have shuttle bus. A bit hard for traveler find the hotel. Thank you.
Reviewed November 17, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
8.0
Excellent
Yin from Malaysia
Couple
Stayed 2 nights in November 2017
good location”
Good location,convenient to tourist places
Reviewed November 17, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
9.6
Exceptional
Kent from Malaysia
Group
Stayed 1 night in November 2017
Strategic”
Good location. Walking distance to main attraction place. Food are everywhere in between the streets. There's a park right infront of the hotel. Staff are friendly and room are spacious too. Recommended.
Reviewed November 17, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
10.0
Exceptional
Khrisna from Indonesia
Couple
Stayed 1 night in November 2017
nice hotel really good”
satisfied
Reviewed November 16, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
7.6
Very good
TAN from Malaysia
Couple
Stayed 3 nights in November 2017
Clean Room ”
The room very clean but short of mirror at room.
Reviewed November 16, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
7.2
Very good
Nazhatulshima from Malaysia
Family with young children
Stayed 1 night in November 2017
Convenient with Lots of Complimentary”
In term of transportation, this hotel able to reach by bus no, 10A from the Maritimo Ferry Terminal and to/from Airport by bus no. 26. Guest are provided with Mobile Phone with Internet Data and able to make international call for free. The item in the fridge are provided with Juice and carbonated drink as complimentary. The staff are ok..not that friendly but able to direct you with queries if u asking for help.
Reviewed November 16, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
4.4
Tan from Malaysia
Couple
Stayed 1 night in November 2017
Staff attitude need improvement”
Staff attitude very bad! never come back again for this hotel even their facilities are good. Location near to some popular places. But think of their staff, make my trip very disappointing.
Reviewed November 16, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We will improve the situation you mentioned. We look forward to your staying again.
Responded November 20, 2017
Best Western Hotel Sun Sun
6.0
shirlly from Malaysia
Family with teens
Stayed 2 nights in November 2017
Easy to access every place”
Everything is good, will recommend to friend
Reviewed November 15, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 15, 2017
Best Western Hotel Sun Sun
5.2
PETER from Taiwan
Solo traveler
Stayed 1 night in November 2017
Above average”
The reception staff was extremely rude and unaccomodating. From, the time I checked-In until the time I have checked-Out the people manning the desk were co mpletely obnoxious. It seemed that they do not have a sense of flexibility to ensure that one's stay would be truly wonderful. When I first stepped-In, I approached the desk perspnnel to ask about the wifi and got a very rude and annoying response. On my way out, ehen I ask for a late check-out in which the person I talked to earlier have already agreed, came an annoying lady staff who revoked what earlier agreed on and insisted that I leave by 12 Noon. This is pressumably understandable if its high season or thete is a huge traffic of customers. But again this wasnt the case.
Reviewed November 14, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 15, 2017
Best Western Hotel Sun Sun
8.4
Excellent
Kok from Singapore
Couple
Stayed 1 night in November 2017
Excellent”
Value for money!
Reviewed November 14, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 15, 2017
Best Western Hotel Sun Sun
7.6
Very good
POH from Malaysia
Couple
Stayed 2 nights in October 2017
Good Location”
Helpful staff, nice location and to walk nearby tourist spot.
Reviewed November 12, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 13, 2017
Best Western Hotel Sun Sun
8.8
Excellent
Pattaraporn from Thailand
Family with teens
Stayed 1 night in November 2017
Nice room ”
Modern room with everything that you need. Wide bathroom. Comfortable bed. Nespresso and free handy phone provided. About 150 m to the nearest bus stop and 7-11. Not quite in the center of all the famous attractions, but they are all in walking distance.
Reviewed November 10, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 13, 2017
Best Western Hotel Sun Sun
9.2
Exceptional
OOI from Malaysia
Group
Stayed 2 nights in October 2017
Overall is okay, cleAn and near to senado square”
Easy access to food , clean room. Everything was ok but please be aware that if you are booking for triple room, extra bed is sofa bed and isn't comfy. We rather squeeze 3 person on the double bed room.
Reviewed November 07, 2017
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Responded November 10, 2017
Best Western Hotel Sun Sun