Really professional staff members”

Meanwhile me and my girlfriend were staying in Macau, the last day of our journey, the typhoon Hato struck Macau. The wind and rain was so severe that we could not go outside. Added that our plane schedule was 2:00 am of next day so we planned to checkout and stay in the lobby until the typhoon was stopped. When we tried to checkout our room, a hotel manager said there are no transportation in service so we could stay few more hours. 1or 2 hours later the wind and rain was getting worse, electricity was gone and first floor was flooded. Staffs checked each room(our room was 13th floor!!) and apologized for inconvenience. Also they said we could stay until one more day with no extra charge. We could not eat our lunch of course whole city was flooded however, they gave us some breads and bottles of water. Thanks to the staff members, we could stay safely in our room until typhoon was gone and after that we could escape the Macau. Even though there were some inconveniences because of typhoon, thanks to professional staff members, we could stayed comfort and I definitely recommend to stay in this place.

Excellent Choice”

This is a great stay, the hotel staff have been very helpful and polite. They are not overly friendly but they are all very willing and able to help. We got connecting rooms, for the price of RM 370/room, it is a big room, with a chic coffee machine, and great view outside the window, can see Grand Lisboa, and tiny St Paul at night and there is great sea view at the other side, very relaxing! The location is unbeatable, walking distance to St Paul, the souvenir street, Senado Sq, Ama Temple, the famous A Lorcha portugese restaurant (next to Ama Temple) are within walking distance (or take a bus just that we feel bus is very cramp). If you want to go to fisherman's wharf area (Lisboa, Wynn etc), just walk few minutes to Ponte 16 Sofitel and board their free shuttle bus, very efficient. If you want to go to Venetian, Galaxy side, just take Ponte 16 Sofitel free shuttle to fisherman's wharf jetty, and change to Venetian etc free shuttle, very frequent and fast, 20mins can reach Venetian from there. If you want to go to the Rua do Cunha (Gun Ya) Street, Galaxy bus is nearer. Better avoid Macau Taxi, they tend to over charge by taking longer route, wasting time too. For my time, until 31-Dec-2015, there is birthday promo for Cotai Jet Ferry from HK to Macau, it is 25% off for Birthday Person + 1 guest. And there is another WeChat promo 20% off. But this will drop you at the Jetty near airport (Venetian area), but just take bus to Venetian and then switch to bus to Fisherman Wharf Jetty and take Ponte 16 shuttle and then walk short distance. We took the normal bus (forgot the number) as advised by the Tourist Information, it took us freaking 1 hour 20 mins, because of all the stops and longer indirect route.

Very nice hotel”

The very reason why i chose this hotel is because of some Filipino employees. I have read from the previous reviews that they have Filipino employees here. It makes us feel comfortable and safe to have some fellow countrymen in other country. The hotel is a walking distance to Square and Ruins of St. Paul. In front of the hotel is a little park where you can sit down and relax. 7 11 convenience store is just around the corner and in front of it is the bus stop if you want to stroll around the city. There is no hassle upon checking in. It took only a minute and we already proceeded to our room. They ask for 500MOP as a deposit. Our room is very clean and spacious. The bathroom is super clean. I will recommend this hotel to all my friends in the Phils if they will visit Macau. For sure, i would love to stay here again. Thank you Best Western Sun Sun Hotel. We had a good night sleep.

Excellent!”

I would definitely recommend this hotel to my friends when looking for a place to stay in Macau. Room was super clean, I got a connecting room, it was perfect for us , family of 6 with small children. Breakfast was great, kids love their meal. Good location, senados square is just a walking distance and there is a bus station nearby just a few steps away from the hotel. Taxis are not difficult to find.Staffs were very friendly and accommodating specially my “kababayan” Filipino staff I forgot his name. Plus there’s a Filipino store just beside the hotel and the pork barbecue tasted really good, so food was not a problem on that place. Overall We had a good stay at Hotel S for 4 nights.

Comfy and Clean Rooms”

We ride the Sofitel Ponte 16 Hotel Macau FREE Shuttle Bus from Macau Ferry to get to Hotel Sun Sun. Upon entering the guy receptionist gave me a queuing number to wait for our turn. The girl receptionist asked me our passport for encoding our info in their system and told me that I need to pay $500 HKD as a Deposit fee.I was shocked because that is not included on the Agoda voucher so I am not aware of it. Because our room is fully paid 2months before our flight and to think that we're going to stay at the hotel overnight. They accept credit card for the deposit fee but this will be cancelled after 2weeks.(Thumbs down for not informing the customer ahead of time that we need to pay a deposit fee). :( Our room number is 1014(10th floor Room 14) the cozy comfort room on Agoda voucher. The room is clean and comfortable and it has a complete toiletries (shampoo,Body wash,soap,brush,shower cap,bath robe,face towel,towel,hair blower,slippers). The room has a complimentary coffee,bottled water,tea and an electric kettle as well as a tv and air-conditioner. The bed is so comfortable to sleep in and the mattress is clean and it makes us want to stay in the room until the next day. Hay! Location is good it is near the bus stops and ruins of St.Paul and other attractions. The Filipino staff is very accommodating,friendly and they can speak english very well and a little cantonese so there's no problem in communicating to other chinese receptionist.Thumbs up! Our experience at this hotel is Superb and given the chance to visit Macau again I would definitely go to this hotel. :) Except that they must inform the guest first when booking to their hotel about their deposit fee in Agoda or other websites.

Fantastic everything! Can’t ask for more, especially given the price! ”

The price, the location, the room offerings and amenities all exceeded my expectations. From plenty of personal experience, I’ve always known that a Best Western could always be counted on for quality service and decent albeit modest accommodations. The only drawback is navigating the myriad of alleys and back roads on the way to the hotel from the town square. Clean and economic, I was surprised to find a bathtub amongst the modest offerings. Another bonus is that there are plenty of things to eat in the immediate surrounding area. Most visitors will likely also appreciate a five-minute walking distance to the main center of attraction in the city center of old Macau, Senado Square, which is also minutes away from St. Paul’s Ruins. Transportation, either by bus or taxi, is always plentiful and never far away.

Local, hip, modern, clean”

we really enjoyed our overnight stay in this hotel. Getting there was a bit tricky especially when you are banking on travelling cheap. Cabs cost A LOT in Macau and taking the bus was a little nerve wracking but cost effective since the hotel is located at the other side of the island. Checking-in was a breeze, they waived the security deposit fee for us which was really surprising since they informed me via email of that added cost. They booked us a room right next to the elevator which i could see would be a problem for guests who are late risers. We didn't mind our room location at all since we wanted to explore the city bright and early. The plaza in the middle gave you a sense of experiencing the local community. There are a lot of tourists in the area as well as some locals. We walked all the way to Senado square, St. Paul's Ruins and the Fortress gardens. The hotel has been modernized and breakfast was good. Staff speaks English well.

Perfect location for traveller”

√Near many tourist sightseeing places in Macau Island (Senado Square, St Paul's Ruin, etc). The hotel provides map from the hotel to this places √Near bus stop (in front 7 Eleven) less than 100m from the hotel for bus no 1 juz 3 stops to A Ma Temple (if you don't want to walk there), bus no 3 to Macau Ferry Terminal, bus no 26 to Taipa Ferry Terminal and also Macau Airport (if my memory serve me right) √ Near Royal Supermarket and 7 eleven √ Near PW Money changer √ Near few small restaurants and other cute cafe (beside the hotel's one) √offer free luggage storage before check in and after check out time Cons: √ not a buffet breakfast so we can only choose 1 breakfast menu √ no shuttle bus to ferry terminal or airport (but I only expected it from larger hotel chain there, we can use free shuttle bus from Macau Ferry Terminal to Sofitel Hotel and walk back a bit to Praca Ponte Horta) Yes it's still not what you expected for Best Western group, but overall a nice stay here

Very nice and comfortable”

We had a great time at the hotel. The check-in took a little bit of time then the staff showed us the room which was very big and has a great view toward the city of Macau. The room was very clean and the facilities in the room was prefect. There's a smartphone that the hotel lend to clients which is loaded with information about Macau, it helped us a lot on finding attractions and good restaurants.

Cozy!”

First off: this was not the Best Western I thought I'd booked (which no longer exists) close to the stadium for the Macau marathon! Within this year, from the last race day, the Best Western changed ownership and it's a different hotel. This Best Western is no where near the stadium though it is close to the race route. Getting a taxi in the morning was stressful; however, the front desk staff were very helpful, calling different taxi numbers and walking down the road to flag one down. No breakfast was included in the room price. The room was small but comfortable. If I'd had more time I would have liked to check out the area as it looked like a cool part of town. I would stay there again (but not if I was in Macau to run the marathon-too stressful, not knowing if I'd get a taxi or not).

Worth the price we paid.”

We stayed here just for a night since it was a side trip from our main holiday in Hong Kong. The room was very nice which we didn't expect and a window view of local residential houses and also the river that divides Macau from Mainland China. The location was good. Buses to Venetian, Parisian and nearby posh casinos were just a 2min walk from the hotel. Shops and restaurants were walkable too. Senado Square and the Ruins of St. Pauls were just a 10min walk away. The breakfast included was lovely. Overall rate 10/10. Highly recommended when visiting Macau for a side trip.

Exceptional”

Hotel was located about 30mins bus ride (bus 10A) from ferry terminal (i took Turbo Jet). It is also 10mins walking distance to Senado Square/Ruins of St. Pauls and about 15mins walk to Wings. Fret not, it only takes 30-40mins bus ride (bus MT 4) to the Venetian/Galaxy of Stars/City of Dreams. The busstop is also conveniently located right outside the hotel. Room is clean, bed and pillows are comfortable. Would definitely recommend this to anyone visiting Macau.

Near to bus stop, nice and comfy room”

We enjoyed our stay here. The room is comfortable for me n my husband.soft bed. Staff provided good service and hospitality. Its opposite a small park and 2 mins walking to bus stand. From here you can catch a bus to the airport, ferry terminal, venetian, the city centre and even macau tower. Senado square is 10 mins walk from the hotel. Overall we had incredible stay, even tho the drawback of the trip is when i lost my full pandora bracelet in room and they are unable to locate it 😭😭😭

Great value for money”

Not the fanciest hotel in Macau but is definitely a worthy choice for the budget-conscious traveler. It is really near to the must-see places of the old city like Senado Square and the Ruins of St. Paul, and has relatively good proximity to the more luxurious hotels and casino of Cotai. If my memory serves me right, around 15-route buses stop near this hotel including the bus MT4 that goes to the Venetian Macau Hotel should you wish to do the gondola ride, and the bus 26 that could take you to the airport. Hotel is 2-minute walk to a pharmacy, convenience store and a noodle house so in case you got hungry in the middle of night, you can just go out and grab some food. Hotel staff is really accommodating, can speak good English and is available 24 hours. Lastly, they have luggage storage so if in case your flight is still in the later part of the day, you can still enjoy the city without having to be inconvenienced of carrying your luggages around.

Excellent”

I like this Best Western Hotel Sun Sun Macau because it is very good location near to my relative apartment and convenient for us to meet up. One of your front office staff Miss Doris is very helpful and help us carry our heavy luggage to the taxi infront of your hotel when we check out. I comment that all the front office staff are very helpful and friendly. The AVIS transportation counter Miss Chan is also very friendly . Praises for all the front office staff , doormen , housekeeping staff too. I will come back to stay again at this hotel provided that they do not increase their prices. At the moment the price is reasonable.

Great place!”

I love the place, had free drinks from the mini bar, walking distance to the Ruins of St. Paul and to the old streets and Wynn casino. We can walk from the Sofitel Macau At Ponte 16 after taking the free shuttle from the Macau Jetty. The staff were friendly and helpful too, sadly, if they are located near Venetian with the same price, it will be even better!

Great stay”

Pros 1. The hotel provide mobile phone that can be used outside the hotel with free unlimited internet and free international call. 2. The hotel got card that can be used for public transport around macau. Its more convinient than using coins. 3. The location is great. Near senado square and st paul. 4. There is a park outside the hotel. Cons 1. The room size is small. 2. No ironing facilities inside the room. Overall : nice and great hotel..keep it up!

It was more than what we expected”

The hotel staff are very nice and helpful, the facilities also very good. they provide you with "handy" smartphone that you can took away while staying at hotel. The handy already have data plan and can be use for local and international call, free of charge. they have mini nescafe coffee machine with 3 pod options and complimentary soda drinks. For others that plan to stay at this hotel, I suggest u to take bus and stop at PRACA PONTE HORTA (capital are intended) bus stop, the hotel is next to the community park. Also download MACAU EASY GO application for bus stop list, it can be use offline, it can help you navigate the town. PS for AGODA, please provide "travel with friends" at what kind of travel are you :)

Very good”

This hotel is in good location. Hotel staffs were friendly and helpful. I stayed at level 12 so I had a good view out (not fantastic Macau view). The hotel is right in front of a park, so you need to be careful not to step on dog poos around. The bedding and pillows were so comfortable that I fell asleep easily, given that I'm a super light sleeper. Only downside were the noise from the fridge and the bathroom ventilation which woke me up a few times at night. Soundproofing of the door needs to be stronger, as we can hear other people talking outside our room loudly and sometimes in the middle of the night. We tried the breakfast (not included in the hotel rate) on our second day. Breakfast was good, they are also flexible to change to other drinks on the set meal without extra charge. There is a smartphone in the room which you will need to activate in order to use it for free. But we didn't use it as we already had a prepaid sim card. Wifi in the room is still ok. The hotel is a 10mins walk to Senado Square and a further few mins walk to Ruins of St. Paul. There's a bus nearby where we took to the City of Dreams and also to other attractions of Macau easily. There is a money changer nearby and a cafe as well which serves nice waffles and tea. From the Macau ferry terminal, you can take bus 10A to the hotel.

Comfortable stay!”

Location of hotel is great and sea and park view. I love to stay here and cleanliness of the room. I would like to stay here again if I have a plan to visit Macau. the staff is kind and helpful. I highly recommended the hotel for stay in Macau. It is close with Ruin of St. Paul Church area and Catholic Seminary. Enjoy!!