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Very good7.7
Based on 160 reviews
92% would recommend to a friend
Best Western Hotel Universo
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8.7 Excellent location
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8.7Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

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Room choices
Double Room
...
  • 22 m²
  • Non-smoking
  • 2 single beds and 1 double ...
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Junior Suite
...
  • City view
  • 27 m²
  • 1 double bed
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Standard Triple Room
...
  • 1 single bed and 1 super ki...
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Small Double Room with 160cm Width Bed
...
  • 18 m²
  • Non-smoking
  • 1 semi double bed
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Superior Double Room
...
  • City view
  • 25 m²
  • 1 king bed
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Nearest essentials

Airports
  • 14 kilometers to
  • Ciampino–G. B. Pastine International Airport (CIA)
  • 23 kilometers to
  • Leonardo da Vinci-Fiumicino Airport (FCO)
Public transportation
  • 200 meters to
  • Termini Subway Station
  • 200 meters to
  • Repubblica - Teatro dell'Opera Metro Station
Hospital or clinic
  • 2.9 kilometers to
  • Ospedale Santo Spirito
Pharmacy
  • 300 meters to
  • Piram Pharmacy
Convenience store
  • 550 meters to
  • Coop
Cash withdrawal
  • 30 meters to
  • ATM

More about Best Western Hotel Universo

An overview

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What they offer

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Guest policies

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Verified guest reviews

Agoda Reviews (160)
Booking.com Reviews (1689)

5.4

Filter by guest type:
  • Cleanliness 8.1
  • Facilities 6.2
  • Location 8.7
  • Room comfort and quality 7.7
  • Service 7.3
  • Value for money 7.4
  • Cleanliness 7.7
  • Facilities 8.0
  • Location 8.9
  • Room comfort and quality 7.2
  • Service 6.4
  • Value for money 7.4
  • Cleanliness 8.2
  • Facilities 5.8
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 7.4
  • Value for money 7.4
  • Cleanliness 8.2
  • Facilities 7.0
  • Location 9.0
  • Room comfort and quality 8.0
  • Service 7.8
  • Value for money 7.1
  • Cleanliness 6.0
  • Location 8.0
  • Room comfort and quality 4.0
  • Service 6.0
  • Value for money 8.0
  • Cleanliness 7.7
  • Location 8.7
  • Room comfort and quality 7.3
  • Service 7.2
  • Value for money 7.0
Very good
  • Cleanliness 7.5
  • Facilities 7.0
  • Location 9.0
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 8.5
Provided by verified guests of Agoda
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Room type
  • Double Room
  • Small Double Room with 160cm Width Bed
  • Superior Double Room
  • Junior Suite

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Showing 157 verified guest comments
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4.8
Wing from Hong Kong
Couple
Small Double Room with 160cm Width Bed
Stayed 2 nights in April 2017
Worst staff ever ”
Location is good, within walking distance to train station. But staff are worst ! When we first arrived, we asked the price from hotel to airport, she asked her manager and told us $65 fixed for mini van as we got 4 people. However, when we book the next day, she told us $75 fixed rate. We were upset about the wrong information and she keep apologize that she's new. BUT SHE ASKED HER MANAGER IN FRONT OF US. Also, they just let us walk inside the luggage storage room without giving us a tag or verify our identity. That's totally ridiculous!
Reviewed April 23, 2017
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8.0
Anisa from Indonesia
Couple
Double Room
Stayed 3 nights in April 2017
Good location and we got early check in”
This hotel have a good location near Roma Termini. We arrive before the check in time but they give us a ready room so we can get rest after our morning flight from Paris. The room is not include with breakfast but you can only add EUR3 if you want the breakfast. We got a nice stay here...
Reviewed April 13, 2017
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8.4
Rachel from United Kingdom
Couple
Small Double Room with 160cm Width Bed
Stayed 3 nights in January 2017
Great stay”
Stayed here for 3 nights, got an upgraded room on arrival which was amazing considering how little we paid. The staff were very helpful especially printing out tickets for a football match we had booked online. The location was really good with lots of restaurants near by and only a 10 minute walk to the main attractions. However the metro stop is also very useful for going to places much further away like the Vatican City, and it is only €1.50.
Reviewed January 21, 2017
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8.4
Caitriona from Ireland
Group
Double Room
Stayed 3 nights in November 2016
Great hotel in a great location ”
Not very lively area, Lift slow.
Reviewed November 08, 2016
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7.2
ong from Singapore
Couple
Small Double Room with 160cm Width Bed
Stayed 3 nights in September 2016
The room is comfortable and good location to stay”
The room is comfortable and good location to stay. Breakfast variety is good and nice. However lift is quite slow. Overall not a bad place to stay for a few days.
Reviewed October 13, 2016
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7.6
Chi from Hong Kong
Group
Stayed 3 nights in November 2015
Good location”
Good location
Reviewed May 26, 2016
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5.6
YARON from Israel
Couple
Double Room
Stayed 4 nights in May 2016
Disappointing, we expected more”
First of all, the hotel was under renovation, so at 7:30 AM already hear the noise there is work and people who speak directly to the window there is the room. In the area of the workers elevator there is _ _ it all day up and down, this noise bothers those who simply terrible situation. We wanted to use the hotel's sauna- Turkish bath did not work at all. The regular sauna did not work until we started it but to warm up took half an hour - very disappointing! The hotel is well located for those who need to use the bus or train station, Termini. Hotel bit far from the city center (about 15 minutes walk) but you can take the bus. The hotel has no private parking for those who came by car and if you will need to park, they turn you into a nearby parking lot at a cost of 35 euros a day (found at the end of another parking In the area at a price of 18 euros per day)
Reviewed May 22, 2016
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7.2
Christine from Hong Kong
Couple
Small Double Room with 160cm Width Bed
Stayed 3 nights in April 2016
Spacious Room and comfortable Bed”
5mins walk from Termini Station, the room is big and shower is nice. Comfortable bed, but it looks a bit old
Reviewed May 21, 2016
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7.6
CHEUNG from Hong Kong
Couple
Small Double Room with 160cm Width Bed
Stayed 3 nights in April 2016
Toilet”
The water pressure was very low and the toilet was smelly.
Reviewed April 14, 2016
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4.0
Wan from Singapore
Couple
Superior Double Room
Stayed 4 nights in March 2016
review if best western”
As a whole it is a no frills budget hotel. Room is small
Reviewed April 01, 2016
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