Very good”

A little bit aged, might need some renovation in the near future. However they try their very best to keep it clean.(rooms have a certain odor which I did not like too much. Breakfast is good, for a property in that category

Facility and perks great, staff not so much”

My husband and I stay here often when we travel and are normally very pleased. On our last visit, someone at the pool was playing music so loud I could hear it over the tv in our room. After calling front desk and being told they were waiting for their driver to return, my husband called customer service. They took info and promised a visit from manager prior to our check out which did not happen. We called customer service back and were told that the hotel reported they had zero complaints about loud music and we lying. I called hotel and demanded to speak to manager Ronnie but was told he was out on property and would return call. Ronnie returned call and got my husband so upset he yelled over the phone and Ronnie the manager hung up on us. The manager Ronnie at Best Western did a horrible job at listening to our complaint, fully investigating and reaching a solution that all parties were happy with. The customer service department did a poor job in making sure Ronnie did his job

Short but nice stay”

Stayed overnight before taking international flight. Staff was very friendly. Room was clean. Shuttle service to the airport. Did not have time for the breakfast.

First time in Texas”

This hotel is amazing! The rooms were clean, the location is great, and the staff was friendly. They offer a shuttle that will take you to places within a small area, but most importantly it goes to DFW airport. Got a great rate and I had a great time. Highly recommend this hotel!

Unexpected stay”

We were flying from Mexico to Toronto and ended up missing out connection. The next flight we were able to get on was 14 hours later so we decided to leave the airport and find a hotel. They had the lowest prices of any of the "airport" hotels. I called to book in person but the price on agoda was $40 cheaper. I booked on the website and called 30 seconds later and the reservation had already went through and they sent the shuttle driver ASAP. We didn't have a carseat for our toddler so we needed a place with a shuttle to and from the airport which this motel had. It is also located right next to a Wal-mart so we were able to walk over and get some things. Staff was very friendly, especially the shuttle drivers. Perfect place to stay for the situation we were in.

Exceptional”

Breakfast is good. Beds are hard. Staff is very nice.

Exceptional”

This Best Western is always very nice. The rooms are spacious and clean. The cable channels are good, WiFi and breakfast are a bonus. The staff is pleasant. The only thing that is not great is the mattresses. They are extra firm and if you are used to a little cushion, they get uncomfortable real quick.

The room was clean and that is a big plus. Also the staff was quick to provide what we needed.”

The breakfast was awesome!! The only issue that we had was the flooring in the room was unstable. My companion and I thought the floor may have gave away a couple of times. It didn't and out stay was fine otherwise.

Not up to expectations”

The room carpet looks very dirty as if it had not been vacuumed in a long time. Hair in the bathtub and the sink was not cleaned well at all. Shuttle from the airport took 30min waiting in the cold outside after being completely passed by the driver where they told me to wait. I would not stay here again.

friendly and professional service”

need updating

Great Value”

My experience was excellent, thus my rating! The staff, especially, was very accommodating. They helped me surprise my friend, who was there on an overlay. To Haley, at the front desk - thank you!

Excellent”

There are several Best Western hotels scattered around the Irving area; make sure you're at the right one!

Not worth, for saving 20$. Has better options around ”

- room smell like cigarette - feel not safe. - I would not come back The goods things - has shuttle to airport - has internet - near some restaurants

Agoda lead me astray with this one”

Shuttle service was speedy but damn this place was not in the best area. Next to the worst Walmart I have ever encountered and just seemed sketchy. Business center is a room with one computer that did not have working internet or printer. Lady at desk was unhelpful. Place seemed clean but not safe.

Exceptional”

Great place to stay. Had all the amenities we needed for an overnight stay and the staff were extremely friendly.

close to airport”

very nice breakfast, self service with waffle makers and more. staff very friendly and helpful. supermarket next door.

good service and price”

good price, near the airport, the hotel have shutter car to the airport.

No clear tv channels ”

not enough tv volume due to the fast u got airplane flying above up. TV channel not.

Mrs ”

Room smelled like smoke.

Value in Rooms”

My stay was comfortable and located were I needed to be. Breakfast was less than i thought but still Okay for most of the guess. Management and staff were above average.