Best Price on Best Western Mactan Resort in Cebu + Reviews
Best Western Mactan Resort
Best Western Mactan Resort
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Guestroom Best Western Mactan Resort
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Lobby Best Western Mactan Resort
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Interior view Best Western Mactan Resort
Interior view
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Interior view Best Western Mactan Resort
Interior view
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Review score
Location
5.7
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Good
From 157 reviewsSee what guests said
6.9
Value for money6.8
Distance to city center12Km
Location rating5.7
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport6.9 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
7.6
Very good
Room comfort & quality
Deluxe Twin Sea View Room
Deluxe Twin Sea View Room
...
  • 30 m²/323 ft²
  • Bathtub
  • 1 single bed and 1 king bed
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Premiere Suite with buffet breakfast**
Premiere Suite with buffet breakfast**
...
  • Shower
  • Balcony/terrace
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Executive Suite with buffet breakfast**
Executive Suite with buffet breakfast**
...
  • Shower
  • Balcony/terrace
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2 King Beds Deluxe Room, No Smoking
2 King Beds Deluxe Room, No Smoking
...
  • Shower
  • Balcony/terrace
  • 2 king beds
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1 King Bed Deluxe Room, No Smoking
1 King Bed Deluxe Room, No Smoking
...
  • Shower
  • Balcony/terrace
  • 1 king bed
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Suite Seaview with buffet breakfast**
Suite Seaview with buffet breakfast**
...
  • Shower
  • Balcony/terrace
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Double Deluxe
Double Deluxe
...
  • Bathtub
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Deluxe Garden View
Deluxe Garden View
...
  • 32 m²/344 ft²
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Standard Quadruple
Standard Quadruple
...
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    Twin Deluxe
    Twin Deluxe
    ...
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      More about Best Western Mactan Resort

      More about Best Western Mactan Resort

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Filipino cuisine
      Filipino cuisine
      Simply J's Cafe & Restaurant
      9.8 kmFilipino, Italian
      Muvanz Pocherohan and Seafood
      9.8 kmFilipino, Seafood
      Asian cuisine
      Asian cuisine
      Cafe Breeze
      7.8 kmAsian, Filipino, International
      Joilbee
      7.8 kmAsian, Fast food
      Chowking
      7.8 kmAsian, Chinese, Fast food
      International cuisine
      International cuisine
      1565 Cafe
      7.4 kmInternational
      No. 9
      8.9 kmInternational, Mediterranean, Spanish
      Halo Restaurant
      9.3 kmInternational

      What they offer

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Guest policies

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      Some helpful facts

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      Announcements

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      Real reviews from real guests

      Agoda Reviews (157)Booking.com Reviews (36)
      Cleanliness7.7
      Facilities6.4
      Location5.7
      Room comfort and quality7.6
      Service7.4
      Value for money6.8
      Provided by verified guests of Agoda
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      Room type
      Deluxe King Sea View Room
      Deluxe Twin Sea View
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      Showing 146 verified guest comments
      12345
      8.4
      Excellent
      john from Philippines
      Couple
      Deluxe Room Sea View
      Stayed 1 night in April 2018
      Excellent”
      happy that they were kind and so accommodating to take my special request for my sister in law for her birthday
      Reviewed April 27, 2018
      10.0
      Exceptional
      Andrea from Philippines
      Family with young children
      Stayed 1 night in March 2016
      very nice view”
      very nice view! perfect!
      Reviewed September 22, 2017
      8.4
      Excellent
      Caroline from Philippines
      Couple
      Stayed 1 night in March 2016
      Excellent”
      Value for money- not so much. Didnt really enjoy a lot because construction was still on going. Not all facilities were available. But room is really big.
      Reviewed August 07, 2017
      6.8
      Good
      ma. from Philippines
      Couple
      Stayed 1 night in November 2015
      at that time, the beach wasn't finished so it was filthy”
      i guess now they've improved
      Reviewed March 20, 2017
      3.6
      Jessica from United Kingdom
      Couple
      Stayed 2 nights in January 2017
      Avoid ”
      Avoid this hotel.
      Reviewed January 31, 2017
      9.6
      Exceptional
      Russel from Philippines
      Family with young children
      Stayed 1 night in June 2016
      very nice”
      we enjoyed very much our stay at the hotel! the pool was nice, the ambiance was nice, fit for vacations... we will definitely be going back there!
      Reviewed January 29, 2017
      6.4
      Good
      Carl from Philippines
      Family with young children
      Stayed 2 nights in December 2016
      Place is nice”
      Stayed for 2 nights. Breakfast was ok. Nothing much to choose from esp for kids. They have a 2 in 1 pool (kids pool adjacent to adult). Place was clean. Adjacent resort guests can make use of its amenities but not vice versa. It's about half an hr frm airport.
      Reviewed December 27, 2016
      4.4
      Florabel from Philippines
      Family with young children
      Stayed 1 night in December 2016
      The system and the staff are not the same.”
      The staff gives a misleading info that will benefit us so we grab it considering that info is reliable but however they charged us in the end. The system is clear but the staff are not or might be hiding some to mislead us and then we're charged? The staff should be a black and white towards the customers, as we are the one who will pay. The staff said that we can use also the Solea as they have the same management. When we went to Solea to use the pool, the staff keep following us and tell us that we cannot use the Solea pool since we stay in the sandbar. Only if we stay in Solea we can use the Sandbar amenities. At first i doubted on the reviews ive read but now I double conclude the negative reviews. There's an ocean but u are not allowed to swim. The sandbar view we can see in the site is not the same as the actual view.
      Reviewed December 05, 2016
      7.6
      Very good
      Chris from New Zealand
      Couple
      Stayed 1 night in November 2016
      Helpful staff nice rooms. ”
      Negatives: no hot water and toilet didn't flush due to renovation work but when we complained the staff immediately upgraded us to the new hotel next door also managed by them. This was great customer service. Wifi too slow. No good enough in this digital age. Needs to be upgraded asap ! Like most 3 star hotels the pillows were too hard. 5 star international hotels always have soft comfortable pillows that quarentee a perfect nights sleep. This is one of the cheapest ways to improve the customer experience. I've learnt and I always bring my own pillow.
      Reviewed November 19, 2016
      9.2
      Exceptional
      Christlen from Philippines
      Family with young children
      Stayed 1 night in October 2016
      Good location Comfy Bed”
      Good breakfast, helpful staff, comfy bed and pillows. Nice view from the hotel room
      Reviewed November 03, 2016
      4.4
      Caryl from Philippines
      Family with young children
      Stayed 1 night in September 2016
      Think twice before coming here!”
      The amount that we've paid is not worth it! Elevators are not working?! We have to go through the stairs all the way to the 5th floor with small kids!!! They did not even bother to compensate the inconvenience that we experienced. Upon checking in, the Front Desk Staff was on the phone for too long not even acknowledging the guest, I think she can do some chitchat at the back office. The Airconditioning and the toilet flush is not working properly. The food is not bad. Overall experience is very disappointing considering we are locals how much more with other nationalities.
      Reviewed September 26, 2016
      9.6
      Exceptional
      Mukunnan from Singapore
      Group
      Stayed 3 nights in September 2016
      Fantastic”
      Checked in to Best Western and received a pleasant surprise. Was given a free upgrade to The Solea Resort with a sea/pool view. Simply Fabulous. Rooms were great and the staff at Solea were fantastic. F&B were also great. A truly memorable stay. My choice hotel the next time I am Mactan, Cebu.
      Reviewed September 13, 2016
      8.8
      Excellent
      John from Philippines
      Couple
      Deluxe Twin Sea View Room
      Stayed 1 night in March 2016
      nice but could be better”
      hotel is still being constructed, elevator sometimes does not work.
      Reviewed September 07, 2016
      4.0
      Alexander from Netherlands
      Couple
      Stayed 2 nights in August 2016
      a big disappointment........”
      The hotel is made by chinese investors and has extremely low quality, it does not reflect the standards i expected, basically the quality of the hotel construction and the details are very low quality and the price we had to pay was 5 times more as it was worth in real..... I stayed 2 nights, but had 3 rooms during this stay, they were not able to assign me a King Bed room as booked, the first one had twin beds and was next to construction works, since the hotel is not ready yet..... The second room was more quiet, but again twin beds, even when the reservation systems said it was King Bed... The third room was finally King bed (second night), but looked over the construction next to the building..... The safety box did not work and was not mounted into the cupboard, so everybody could take it easily.... the fire alarm system was not working, they still had the orange covers on the sensors, so officially you are not allowed to run a hotel without this safety devices running....... Several pools were not finished and under construction. The staff was friendly and did their best, but they admitted the hotel was bad quality and not ready at all...... but they pushed the opening..... The room was not clean at all, the dust and dirt from the construction was everywhere.... In total it could be a nice place to stay, but the overall quality of the hotel is very bad..... and does not meet any western standards you might expect with a Best Western Hotel! I cannot imagine how you can get this hotel in good shape the way the overall quality of the building is..... I will contact Agoda for a refund, also to protect other from choosing this hotel, they had prices like Shangri-La Mactan, but only quality of a 2 star budget hotel... The view from the hotel towards the pool area and the seaside can be nice when all is finally finished, but more for Korean and Chinese tourists i guess.
      Reviewed August 08, 2016
      4.8
      Trinity from United States
      Family with teens
      Stayed 2 nights in August 2016
      Be sure to book solea, the new wing because it is nicer!”
      The resort was still partly under construction when we arrived. Beach is not fully developed for use. Only two pools were available, the infinity pool and the kiddie pool with the slide, which was enjoyable! The new wing check in front desk is gorgeous and modern. Elevator takea forever, we just use the staira. Food at the main dining hall is bleh, but you might as well get the breakfast buffet with your booking because there are no restaurants outside of the resort that's walkable. Outside of the resort is mostly poor area that is probably not safe to walk around unless you are with locals. We enjoyed the authentic filipino food at the restaurant on the best western side. A lot of mosquitoes. I think I got bit 5 times during my stay there and I did use insect repellant . Room and bathroom is spacious. Our toilet was seat was broken. The drain in the shower was kind of slow. Toothpaste is only a one time complimentary? No sport activities available, in contrary to the advertisement on their website. Wifi is bad, always in and out. We probably wouldn't stay again.
      Reviewed August 05, 2016
      7.2
      Very good
      The from Vietnam
      Family with young children
      Stayed 1 night in July 2016
      It's OK”
      No Comment.
      Reviewed July 05, 2016
      5.6
      Whye from Singapore
      Group
      Stayed 1 night in June 2016
      stingy place”
      No English breakfast tea for breakfast unless you pay extra. I thought that was basic. Shower water pressure was very weak, check out slow, so slow that by the time my taxi arrived to take me to airport they are still not done. I demanded to go and was held back saying they haven't check the room. strange considering they do have my card security deposit. Even bedroom slippers and basic tea in room has to be upon request. Room charged for 3 but only 2 given. The poor housekeeper had to come to our room to bring all those at least 3 times. Counter staffs are politely sarcastic and incompetent.
      Reviewed June 24, 2016
      4.8
      Mary from Philippines
      Family with young children
      Stayed 2 nights in June 2016
      Family ”
      ** Beach not fully develop. ** No flush for toilet ** Hot water in the shower , no mixed for hot & cold ^^ room not so clean
      Reviewed June 21, 2016
      6.4
      Good
      Catherine from Philippines
      Family with young children
      Stayed 1 night in June 2016
      Been here and back!”
      I love the hotel itself and the private pool with a few rooms surrounding it. One of the Front desk Staff is being difficult and not accommodating. But the hotel itself is beautiful and this is my 3rd visit.
      Reviewed June 13, 2016
      8.4
      Excellent
      Denise from Philippines
      Couple
      Stayed 1 night in April 2016
      Place is nice but I prefer the beach”
      Place was nice. Breakfast was great, room was perfect for romantic getaways but the pool was meh. All the while I thought the place had a nice beach front where we could swim. I hope they develop that further because what they have right now is not "swimmable" at all.
      Reviewed April 29, 2016
      12345
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