8.1
Excellent
21.4% this month
/10
(3,534 reviews)See what guests said
Housekeeping78
Breakfast8
Shops5
See map
9.0

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Popular landmarks
Speakeasy HQ 170 m
Victoria Police Museum 220 m
World Trade Centre 230 m
Amcal Pharmacy 240 m
SEA LIFE Melbourne Aquarium 270 m
Rialto Observation Deck 290 m
Rialto Towers 320 m
Southern Cross Railway Station 330 m
Enterprise Park 370 m
Enterprize Park 370 m
Nearby landmarks
SEA LIFE Melbourne Aquarium 270 m
Eureka Skydeck 830 m
Block Arcade 1.04 km
National Gallery of Victoria 1.24 km
Queen Victoria Market 1.45 km
Shrine of Remembrance 1.96 km
Royal Botanic Gardens Victoria 2.09 km
Melbourne Museum 2.4 km
Melbourne Cricket Ground (MCG) 2.4 km
Melbourne Zoo 4.1 km
Best Western Melbourne City

"Though a bit small, i love the cleanliness of the room."

Muhamad - January 20, 2020
Matchbox - Bed Best Western Melbourne City
Lobby Best Western Melbourne City
Lobby Best Western Melbourne City
See all 38 photos
Removed from saved list
Free Wi-Fi

Best Western Melbourne City

16 Spencer Street, Melbourne CBD, Melbourne, Australia, 3000 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to SEA LIFE Melbourne Aquarium
Within 270 m of property
  • 330 meters to public transportation

  • Located in heart of Melbourne

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Melbourne every 4 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 KM
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport11.5 km

Rooms available at Best Western Melbourne City

Very good
Room comfort & quality
8.0
Standard King
Standard King
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Shoebox
Shoebox
...
  • Room size: 11 m²/118 ft²
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Courtyard Room
Courtyard Room
...
  • Room size: 15 m²/161 ft²
  • Courtyard view
  • 1 queen bed
Enter dates to see prices
Courtyard Room - Pet Friendly
Courtyard Room - Pet Friendly
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Trio Room
Trio Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 3 single beds or 1 single b...
Enter dates to see prices
Rooftop Apartment
Rooftop Apartment
...
  • Room size: 18 m²/194 ft²
  • Non-smoking
  • 2 single beds or 1 king bed
Enter dates to see prices
Twin
Twin
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Matchbox
Matchbox
...
  • Non-smoking
  • Shower
  • 1 single bed
Enter dates to see prices
Matchbox Single Room
Matchbox Single Room
...
  • Shower
  • Kitchenette
  • 1 single bed
Enter dates to see prices
Other
Other
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Best Western Melbourne City?

    Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Best Western Melbourne City?

    For those who wish to drive their own cars, Best Western Melbourne City has a car park that's close to the hotel. Parking is available for a fee of 35 AUD per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange taxi service.

    What is the smoking policy at Best Western Melbourne City?

    Best Western Melbourne City does not permit smoking in any of its rooms, but allows smoking in designated areas.

    See map
    Explore the neighborhood

    What people love about Best Western Melbourne City

    • 9.6
      Exceptional
      Spaciousness

      "The room was a great size for the 3 of us."

      Madison

      |

      February 10, 2020

    • 9.6
      Exceptional
      Staff 

      "Desk staff freindly and helpful."

      mary

      |

      January 29, 2020

    • 8.8
      Excellent
      Cleanliness

      "Cleaniness and confortable beds"

      Kay

      |

      February 18, 2020

    Property ranking|Compared to 3,100 Melbourne properties
    See all rankings
    Cheapest price score
    Review score - United States
    8.0/10
    Location score
    9.0/10
    Room comfort score
    8.0/10
    Better than
    99
    %
    of Melbourne properties
    Better than
    97
    %
    of Melbourne properties
    Better than
    96
    %
    of Melbourne properties
    Better than
    95
    %
    of Melbourne properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    Overall rating:
    8.1
    Excellent
    3,534 reviews
    Cleanliness
    8.2
    Facilities
    7.2
    Location
    9.0
    Read all reviews >
    What travelers say they love:
    Its a good location hotel and good services.
    Irwan from Indonesia
    Family with young children
    More about Best Western Melbourne City

    More about Best Western Melbourne City

    Designed for corporate and leisure travelers, this uniquely warm and charming hotel is located among the very best that Melbourne has to offer. Best Western Melbourne City is within walking distance of Southern Cross Station, Crown Casino, The Convention Center, and Etihad Stadium as well as many boutique shops and popular bars, cafes, and restaurants. From the exterior to each of the 114 spacious rooms, the hotel captures the essence of old world grandeur. The Pensione Café is where all your favorite dishes are served for breakfast and dinner. After a long day of meetings or exploring the city, guests can bask in ultimate indulgence at True Thai Massage, located in the foyer. With breathtakingly good service and an inviting atmosphere, Best Western Melbourne City is where you can make the most of your stay in Melbourne.

    Show less

    Most talked about facilities

    Housekeeping
    215 mentions
    Breakfast
    47 mentions
    Internet
    40 mentions
    Food & Dining
    7 mentions

    What they offer

    10.0
    Exceptional

    "Well maintained surrounding and facilities."

    Muhamad

    |

    January 20, 2020

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental

    Restaurants on site

    Olivier's Cafe
    Cuisine:Australian
    Menu:Buffet

    Nearby restaurants

    Australian cuisine
    Australian cuisine
    FIVE66
    40 m Australian, Cafe
    Grains
    70 m Australian
    Rab Bar & Restaurant
    80 m Australian, Gluten Free
    American cuisine
    American cuisine
    5 and Dime Bagels
    130 m American
    The Merrywell Melbourne
    370 m American, Bar, Gluten Free
    Ms Collins
    590 m American, Asian
    Asian cuisine
    Asian cuisine
    Food Sutra
    130 m Asian, Indian
    Purple Peanuts Japanese Cafe
    190 m Asian, Japanese, Sushi
    Dumpling World
    200 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Best Western Melbourne City from real guests

    Overall rating
    8.1
    Excellent
    From 3534 reviews
    9.0Location
    8.3Service
    8.2Cleanliness
    Agoda Reviews (1937)Booking.com Reviews (1597)
    Rating via Agoda8.0
    /
    10
    Cleanliness8.2
    Facilities7.2
    Location9.0
    Room comfort and quality8.0
    Service8.0
    Value for money8.0
    High score for Melbourne
    Rating
    9+ Exceptional (303)
    8-9 Excellent (423)
    7-8 Very Good (484)
    6-7 Good (224)
    <6 Below Expectation (139)
    Time of the year
    Mar - May (438)
    Jun - Aug (419)
    Sep - Nov (350)
    Dec - Feb (366)
    Don't miss out!Users are booking a place in Melbourne every 4 minutes on Agoda.com
    All guests (1937)
    All room types
    All languages

    Show reviews that mention 

    Showing 1573 verified guest comments
    12345
    8.8
    Excellent
    Kerri from Australia
    Family with teens
    Trio Room
    Stayed 1 night in August 2018

    Perfect for a comfortable budget stay over ”

    Needed a room for three adults nearby to the convention center that wasn’t costing the earth. Best Western Melbourne was perfect! I’m sure I saw something about it being Pet Friendly too, which for me is a massive bonus! It was more than comfortable, the staff were gorgeous, and the key criterion for me was that it was within my budget. Best Western Melbourne City will be the first place I contact for staying in Melbourne from now on.

    Reviewed August 24, 2018
    10.0
    Exceptional
    Peng from Malaysia
    Couple
    Stayed 2 nights in September 2012

    Nice and comfortable, near tram and main station”

    New, clean, convenient and good service from the hotel.

    This is our last hotel for our Australia trip (Adelaide-Mt Gambier-Port Campbell-Philip Island-Melbourne). It is located at the CBD area of Melbourne. We have a pleasant surprice when we had our hotel room upgraded for free. It could be a recently renovated hotel as the buidling was old style but the interior is modern and clean. It is very close to the free tram down the road whereas the main bus and train station is diagonally opposite the hotel. We stayed for 2 days but on the last day, we had to leave at 6am to catch our airport bus by 6:30am. We informed the hotel and they packed the breakfast for us to collect at the counter before we check out. We are so grateful!

    Reviewed October 02, 2012
    9.0
    Exceptional
    Glenda from Australia
    Solo traveler
    Shoebox
    Stayed 2 nights in May 2015

    Good location and value”

    Location, cleanliness, comfortable bed

    This is the second time I've stayed here. Easy access to everything Melbourne has to offer - tram outside door, railway station (and airport shuttle) 5 minutes walk. Would have liked a chair or two in the room (room slept 3) instead of the footstools. TV location at side of bed meant I had to twist my head to watch it. The toilet leaked from the cistern into the pan with an annoying, high-pitched squealing sound (another guest told me her room had the same problem) though I managed to temporarily fix it. However, given the price of hotel rooms in Melbourne, the location, cleanliness, staff competency, and reasonable price means I'll be staying at the Pensione again (I've stayed twice now). Even the shoebox rooms are ok; after all, I really only want a bed for the night and don't need to feel I'm sleeping in a football stadium.

    Reviewed May 20, 2015
    9.0
    Exceptional
    Bethany from United Kingdom
    Couple
    Stayed 2 nights in December 2011

    Great location, but small rooms”

    Very clean and modern, but within a lovely old building

    we stayed here for two nights in december 2011. the hotel is right next to a tram stop and very close to lots of melbourne attractions. it is an old building that seems to have been recently renovated to a high standard, the rooms are small and quirky, but clean, modern and well appointed. the bathroom in our room (a petite double) was very small, not a big problem if you don't intend to spend long in there. we got a deal that included breakfast, this is definitely worth paying for. there was a wide range of good quality foods set up in a buffet style. eating out in melbourne is crazily expensive, so make the most of this and eat a big breakfast! there is a small bar (we didn't see anyone in it during our time at the hotel), that has wifi you can use, the staff were polite and helpful, overall, a great little hotel in a perfect location.

    Reviewed January 08, 2012
    9.3
    Exceptional
    Peter from Australia
    Couple
    Stayed 2 nights in August 2012

    Great hotel & location”

    Central location

    We were upgraded to a king size bedroom, much appreciated. Reception staff were very welcoming of us. Hotel appears to have been recently renovated, though some of the finishing trade completions were questionable. Missing plug from an extremely small vanity in the small bathroom were distractions. Extremely comfortable bed. Didn't try the dining room. This hotel is centrally located to Spencer St station, where Skybus from airport terminates. And is within easy walking distance to the Melbourne CBD, or trains, trams or bus stations. We will return.

    Reviewed September 04, 2012
    8.3
    Excellent
    Diana from Sweden
    Couple
    Stayed 4 nights in July 2012

    Great accommodation with value!”

    Couldn't have asked for friendlier and more accommodating service@

    My partner and I stayed here over a longweekend, and we couldn't have asked for better service. Everyone was very friendly with a great service mind. Our room was Ok in size with basic facilities, but for the price we paid we were very pleased. The room was cleaned everyday and any requests we had were handled in a professional manner. Unluckily, our first room had faulty water heating for the shower so we had to have a cold shower, however as soon as we told the reception, not only did they quickly change the room but also offer us complementary breakfast for the rest of our stay for the inconvenience. Overall we enjoyed the stay very much, and will definitely consider this place again when visiting Melbourne. The hotel is conveniently located close to the CBD, so for anyone looking for a convenient and nice place in Melbourne this is perfect!

    Reviewed July 24, 2012
    9.2
    Exceptional
    Christopher from Australia
    Couple
    Twin
    Stayed 1 night in August 2018

    Overnight stopover”

    Perfect location for Melbourne CBD stay ..minutes walk to Southetn Cross Station; Traim terminals; SkyBus to Airport;Crown Casino; shops and restaurants. . Old building with small ensuit, but adequate for two people on a budget. WE PARTICULARLY APPRECIATED THE SOFT RUBBER DOOR SEALS ON EVERY ROOM WHICH GREATLY REDUCES NOISE EACH TIME A TRAVELLER CLOSED THEIR DOOR... A FEATURE THAT EXPENSIVE HOTELS RARELY HAVE!!!

    Reviewed August 12, 2018
    9.7
    Exceptional
    Kin from Malaysia
    Group
    Stayed 5 nights in December 2010

    Great location but small wash basin and bathroom”

    excellence staff
    wash basin is too small, if the shelf above the basin is higher then the water may not be splashed everywhere on the floor.

    the location is good. southern cross station to catch the skybus to and from melbourne airport is within one minute walking distance. just turn round the corner , take the free city circle tram to see melbourne city. restaurants, shopping malls, aquarium are all within walking distance. overall it is a very good hotel to stay for your holiday.

    Reviewed December 12, 2010
    9.3
    Exceptional
    Bernard from Australia
    Solo traveler
    Stayed 1 night in November 2009

    Short Stay”

    Location, Price, Cleanliness
    Corridor lighting could be a bit brighter

    I enjoy staying at the Hotel Pensione as it is conveniently located to the arrival location of the Airport transport and is conventiently located to tram stops and easy walking to the CBD. Rooms are clean and airy with bright and modern toilet/shower facilties. Only problem on this visit was that there was footpath reconstruction outside the Hotel impedeing acess to the front door however this out of control of the Hotel. Having said that will stay here on my next visit to Melbourne

    Reviewed November 28, 2009
    9.6
    Exceptional
    ginger from Singapore
    Solo traveler
    Shoebox
    Stayed 1 night in December 2016

    Great location and friendly receptionists!!”

    I chanced upon this hotel on agoda and it was well worth the money. I book the shoebox room on 2 occasions. The rooms' sizes varied a little but it was good, sufficient space to put your things. I loved the service. All the receptionists I encountered greeted me with such cheerfulness (Sorry I can't remember their names). I loved them. All my emails beforehand were replied quickly. Because of my schedule I needed an early check in and another late check in at midnight. They accommodated my requests and even helped me to store my luggage. Location was probably the best. 2 different tram locations just across the street to bring you to most tourist locations, a short walk to Southern Cross Station. Round the corner, there's a 7-11. Definitely stay here again if I visit Melbourne again.

    Reviewed December 22, 2016
    9.3
    Exceptional
    Debra from Australia
    Family with teens
    Stayed 2 nights in February 2013

    great location but small rooms”

    freindly staff open 24 hrs

    The Pensione is perfectly positioned close to Southbank, just down from the Spencer Street station and also over the road from the free city circle tram that enables you to discover the whole Melbourne city area. Hotel is very well appointed even though rooms are small we didnt want for anything. Staff were friendly and nothing was a trouble. Would happily stay there again. Great value accommodation

    Reviewed February 08, 2013
    9.0
    Exceptional
    ZALILA from Malaysia
    Family with young children
    Stayed 3 nights in December 2010

    Lovely hotel with great service”

    Location, room condition and price
    Breakfast not included

    It was a quick stay at the hotel where we spent most of the time outside to see Melbourne City but overall, it was nice and classy hotel. The room was nice with new furniture and tv. Plus the receptionist was really friendly. It is a good place for those who like to travel to Melbourne since there are lots of public transportation around.

    Reviewed December 14, 2010
    10.0
    Exceptional
    INIA from Australia
    Business traveler
    Stayed 1 night in November 2012

    Clean, Convenient and Comfortable”

    Great Location.

    I stayed in a dbl standard room. Only stayed one night. Was my business trip to the city of Melbourne. Very convenient, excellent location, 5 mins walk to Southern Cross Train Station and 10 mins walk to the Royal Casino, Flinder Street station and Lonsdale street (Courthouse). Also walk along Yarra River to the Hisense Arena (20mins) for concerts or events. The room was very clean and the bed was super comfortable. Excellent customer service at the Front Desk. Staff are very friendly Breakfast (can be included with the room rate) was very good. Overall...value for money, excellent hotel..recommend to any one. I will stay there again on my next trip to Melb.

    Reviewed November 26, 2012
    8.7
    Excellent
    Amber from Australia
    Solo traveler
    Stayed 1 night in January 2014

    Excellent accommodation option in central location”

    Affordable, cute, central

    Excellent location, affordable, comfortable rooms and cute decor make this a good choice for staying in Melbourne CBD. Don't expect huge rooms - the size reflects the price - but they are clean and well-appointed. Hotel could be improved by providing free wi-fi and for fixing the problem with Optus coverage in the rooms (there was no coverage on the 3rd floor).

    Reviewed January 15, 2014
    8.0
    Excellent
    Ronius from Singapore
    Business traveler
    Stayed 4 nights in August 2013

    Great location,clean,comfortable,value for money”

    Location, location, location

    The best thing about this hotel is it's location! It's just a short walk from Southern Cross Station where there's a airport shuttle service. You can get to anywhere in Melbourne or Victoria from this central interchange station. It was a biz trip for me, so it's important to maximize my time in Melbourne to accomplish as many things as I've planned to. It's proximity to the Melbourne conference center is a big plus for me. It's just a short walk to get to crown casino and a free tram will bring you to all the major shopping hotspots in Melbourne. It's not at the heart of the city centre or Chinatown, so you get just the right mix of buzz & peacefulness in this part of the city. Absolutely love the location!!!

    Reviewed February 09, 2014
    10.0
    Exceptional
    Jasmine from Malaysia
    Couple
    Stayed 3 nights in July 2015

    Cosy Little Romantic Spot in the Heat of Melbourne”

    Strategic location, Ambiance, Value for Money

    We absolutely love that this hotel has a strategic location in the city, as it is just few minutes walk from the Southern Cross Station and also the Spencer street Tram. The room was extremely cosy for us honeymooners, with the plus point that there is a laundry room for guests to clean and clear their luggage while on a long trip. Overall, we would definitely recommend this hotel to stay while in the beautiful city of Melbourne.

    Reviewed July 31, 2015
    8.7
    Excellent
    Bianca from Australia
    Solo traveler
    Stayed 1 night in June 2011

    Perfect little hotel in the city of Melbourne”

    Modern, clean, friendly and helpful staff, great breakfast, daily servicing of the room

    I really enjoyed my stay here. This is an affordable hotel with lovely modern and clean rooms in the city of Melbourne. I booked the petite room which had a queen sized bead, tv mounted on the wall, bar fridge, kettle with tea and coffee, bathroom, window that opens. Small room as it is described as "petite" but perfect for a single traveller or a traveller that explores the city and comes back to the room in the evening to chill and fall asleep. Right near the train station and trams 100 m down the road. 10 mins walk to Convention centre. Staff helpful and looked up restaurants and plane confirmation details on the internet. Would recommend to friends.

    Reviewed June 24, 2011
    9.0
    Exceptional
    Lisa from Australia
    Couple
    Stayed 1 night in December 2009

    Ms”

    So convienient to train station, shops and cbd. Clean and modern
    Small rooms

    We stayed at this hotel on new years eve. The hotel is professional, clean and modern. Rooms are on the small side but has everything you would need. We would defienately recommend this hotel for it's convienience to the southern cross train station and Melbourne cbd.

    Reviewed January 04, 2010
    8.3
    Excellent
    Vivian from Ireland
    Couple
    Stayed 2 nights in August 2013

    Comfortable stay, fair price”

    Close to public transport, train station and airport - stylish, clean and comfortable stay - good price for Melbourne

    From the airport to the city with skybus and you dont even have to catch a shuttle bus to your hotel, because its a five minutes walk from the train station southern cross. The check in was quick, the room small but very clean, stylish, big comfortable bed and a flat screen TV. The bathroom is tiny but clean and we had a nice shower. I'd recommend those rooms for family and couples only because you dont have a lot privacy while using the bathroom ;) If you are able to pee in front of your boyfriend :) The bed is really comfortable and after a Jet lag perfect watching TV. This hotel has a really good value, you get the most for your money in Melbourne. Who needs those fancy hotels anyway if you're doing a city trip? You wont find a better deal I guess. Go for it.

    Reviewed August 24, 2013
    9.3
    Exceptional
    Soon from Malaysia
    Solo traveler
    Stayed 6 nights in May 2011

    Great & Cosy Hotel”

    Strategy location and hotel's room is clean and comfortable

    The hotel is located just few meters from the Southern Cross Station, the transport hub of Melbourne, very convenience to travelers to or from Melbourne Airport. The major tram and train lines are passing through the tram stop in front of hotel and at Southern Cross. Therefore it is very convenience to move around. The hotel is slightly small but still worth of money. It is clean, comfortable and well equipment-ed.

    Reviewed May 19, 2011
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    null