Best Western Melbourne City
Free Wi-Fi
2017

Best Western Melbourne City

16 Spencer Street, Melbourne CBD, Melbourne, Australia
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Shoebox - Room plan Best Western Melbourne City
Shoebox - Room plan
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    Lobby Best Western Melbourne City
    Buffet Best Western Melbourne City
    Buffet Best Western Melbourne City
    Matchbox - Bed Best Western Melbourne City
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    Exterior view Best Western Melbourne City

    Best Western Melbourne City Reviews

    8.0
    Excellent
    /10
    (1814 reviews)See what guests said
    7.2
    Very good

    "On the plus side, bed was comfortable and staff friendly."

    Caryn

    -

    December 6, 2018

    8.2
    Excellent cleanliness
    Recommended by 89% of guests

    Things you’ll love about Best Western Melbourne City

    Things you'll love

    • 370 meters to public transportation

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Exceptional
    Location
    9.0
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Melbourne Aquarium290 m
  • Emporium Melbourne1.17 km
  • Federation Square1.26 km
  • National Gallery of Victoria1.28 km
  • Queen Victoria Market1.52 km
  • State Library of Victoria1.52 km
  • Old Melbourne Gaol1.7 km
  • Shrine of Remembrance1.95 km
  • Melbourne Museum2.39 km
  • Melbourne Cricket Ground2.48 km
  • Value for money7.9
    Distance to city center0.5 KM
    Location rating9.0
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.5 km

    Rooms available at Best Western Melbourne City

    8.0
    Very good
    Room comfort & quality
    Standard King
    Standard King
    ...
    • Room size: 17 m²/183 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Courtyard Room
    Courtyard Room
    ...
    • Room size: 15 m²/161 ft²
    • Courtyard view
    • 1 double bed
    Enter dates to see prices
    Rooftop Apartment
    Rooftop Apartment
    ...
    • Room size: 18 m²/194 ft²
    • Non-smoking
    • 2 single beds or 1 king be...
    Enter dates to see prices
    Trio Room
    Trio Room
    ...
    • Room size: 22 m²/237 ft²
    • Non-smoking
    • 3 single beds or 1 single ...
    Enter dates to see prices
    Shoebox
    Shoebox
    ...
    • Room size: 11 m²/118 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Twin
    Twin
    ...
    • Room size: 13 m²/140 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Matchbox Single Room
    Matchbox Single Room
    ...
    • Shower
    • 1 single bed
    Enter dates to see prices
    Matchbox
    Matchbox
    ...
    • Non-smoking
    • Shower
    • 1 single bed
    Enter dates to see prices
    Double
    Double
    ...
    • Room size: 13 m²/140 ft²
    • City view
    Enter dates to see prices
    Rooftop Apartment
    Rooftop Apartment
    ...
    • Shower
    Enter dates to see prices

    What people love about Best Western Melbourne City

    • 10.0
      Exceptional

      "On arrival, the guy on reception was friendly and keen to help."

      Barry

      |

      January 12, 2019

    • 7.6
      Very good

      "The room had 3 single beds which was ideal and a great size."

      Adrian

      |

      December 3, 2018

    • 7.6
      Very good

      "The hotel was in an excellent location with a short walk from the Sky Bus station and the trams through the city."

      Adrian

      |

      December 3, 2018

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    More about Best Western Melbourne City

    More about Best Western Melbourne City

    9.6
    Exceptional

    "Its a good location hotel and good services."

    Irwan

    |

    September 6, 2018

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Overall appreciate, will come back"

    bandhit

    |

    December 10, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Australian cuisine
    Australian cuisine
    FIVE66
    40 m Australian, Cafe
    Bertha Brown
    50 m Australian, Bar, Pizza
    Grains
    70 m Australian
    American cuisine
    American cuisine
    5 and Dime Bagels
    130 m American
    The Merrywell Melbourne
    370 m American, Bar, Gluten Free
    Ms Collins
    590 m American, Asian
    Asian cuisine
    Asian cuisine
    Food Sutra
    130 m Asian, Indian
    Purple Peanuts Japanese Cafe
    190 m Asian, Japanese, Sushi
    Dumpling World
    200 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of Best Western Melbourne City from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1814)Booking.com Reviews (1860)
    8.0
    /
    10
    Cleanliness8.2
    Facilities7.3
    Location9.0
    Room comfort and quality8.0
    Service8.0
    Value for money7.9
    All languages
    All guests (1814)
    All room types

    Show reviews that mention 

    Showing 1528 verified guest comments
    12345
    8.0
    Excellent
    jaylyn from Philippines
    Couple
    Shoebox
    Stayed 13 nights in March 2019

    Accesible, convenient, along free tram zone”

    14 nights and no complaint. The room size is enough for couple, though the toilet is really small but manageable, almost all basic amenities are present. Even steam iron. Bathrobe and slippers are not provided just bring your own. You should also have to buy your own drinking water but not a problem because 7-11 is just at the corner of the street. Theres also supermarket at the southern cross station and in front of it is a convenience store. Coles is just beside Spencer Outlet and always open until late. Check for the electric outlet, here is very much different from philippines. Good thing we dont need to buy connector but the staff let us borrowed what they have. Daily housekeeping is good but you just have to request if you want to vacuum floor or change beddings. Staffs are polite just ask what you need.

    Reviewed May 17, 2019

    Hi Jaylyn, We really appreciate you taking the time to write about your stay and share your experience. I am thrilled you had a lovely stay with us and you found our location convenient for your needs. I will be sure to share your comments with the team and we hope to welcome you back the next time you visit Melbourne. Have a lovely weekend! Warmest Regards, Best Western Melbourne City Hotel

    Responded May 24, 2019
    Best Western Melbourne City
    8.0
    Excellent
    Thin from Australia
    Solo traveler
    Shoebox
    Stayed 3 nights in May 2019

    .”

    Great location & value for the money.

    Reviewed May 18, 2019

    Hi, Thank you for your review! We are pleased you enjoyed the location. I hope we can welcome you back on your next trip to Melbourne! Warm Regards, Best Western Melbourne City Hotel

    Responded May 24, 2019
    Best Western Melbourne City
    9.6
    Exceptional
    Winsie from Macau
    Couple
    Shoebox
    Stayed 9 nights in February 2019

    Exceptional”

    The staff were helpful and friendly and usually asked me how I was doing. I told the one who led me to my room about the concert and Masterclass I was attending and she actually asked me how they went. The bathroom is small and tight though, esp the sink and shower. The fridge door was a bit cranky.

    Reviewed March 22, 2019
    8.0
    Excellent
    Lance from Singapore
    Business traveler
    Matchbox
    Stayed 4 nights in March 2019

    Good price in a perfect location but improvements required”

    Location is perfect and the price is competitive. Having said that, certain things need improvement which should not affect their price point. Both my pillows were lumpy so sleep was not great. Room was clean but the floor squeaks a lot! Bathroom is clean and functional. The ironing board was a waste of time because there was hardly any padding on it to iron clothes properly. The WORST bit was that I found hair of the curly kind in the filter of the kettle. Luckily I could remove the filter so i didn't bother complaining as complaining wouldn't have changed anything.

    Reviewed March 07, 2019
    9.6
    Exceptional
    RIZDIANA from Malaysia
    Group
    Twin
    Stayed 3 nights in October 2018

    CBD Hotel with easy acess to all attraction”

    Superb accomodation for short stay. The location is excellent! There is nearby halal kebab. Near to Southern Cross Station & Spencer Shopping Center. The tram station is too near! Everything is good except for the small bathroom. The receptionist was helpfull by giving me map & assist on my tram experience. Will definitely stay here on my next trip. Thanks!

    Reviewed November 03, 2018

    Dear Rizdiana, Thanks for taking the time to write such a lovely review, we really appreciate it. We are pleased you found our location so handy! We hope we get to welcome you back in the near future :) give us a call directly so we can assist you with a larger bathroom. have a great week! Warmest Regards, Best Western Melbourne City Team

    Responded November 12, 2018
    Best Western Melbourne City
    9.6
    Exceptional
    SIN from Singapore
    Family with teens
    Trio Room
    Stayed 4 nights in August 2018

    Comfortable & Clean Room, Good Location, Helpful Staffs”

    The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

    Reviewed September 06, 2018

    Dear Sin, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, The Best Western Melbourne City

    Responded September 14, 2018
    Best Western Melbourne City
    9.2
    Exceptional
    SIN from Singapore
    Family with teens
    Shoebox
    Stayed 4 nights in August 2018

    Comfortable & Clean Room, Good Location, Helpful Staffs”

    The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!

    Reviewed September 06, 2018
    8.8
    Excellent
    Kerri from Australia
    Family with teens
    Trio Room
    Stayed 1 night in August 2018

    Perfect for a comfortable budget stay over ”

    Needed a room for three adults nearby to the convention center that wasn’t costing the earth. Best Western Melbourne was perfect! I’m sure I saw something about it being Pet Friendly too, which for me is a massive bonus! It was more than comfortable, the staff were gorgeous, and the key criterion for me was that it was within my budget. Best Western Melbourne City will be the first place I contact for staying in Melbourne from now on.

    Reviewed August 24, 2018
    10.0
    Exceptional
    Wai from Hong Kong
    Solo traveler
    Twin
    Stayed 1 night in July 2018

    Great Location, great staff”

    Except it was hard to hang towel and things in the bathroom, it is a great accommodation. Helpful staff, great location, nice room, good value. This is the 2nd stay in this hotel in the month and will stay again next time.

    Reviewed July 30, 2018
    10.0
    Exceptional
    Jessica from Australia
    Solo traveler
    Shoebox
    Stayed 2 nights in June 2018

    Top value, and best location for Skybus”

    I was travelling to airport early in the morning, and this hotel is minutes walk from the Skybus. Hotel is small, and perfectly presented. Staff are extra friendly and hospitable. They upgraded me to a standard room for the price of shoebox room and included free breakfast. Really enjoyed my stay. Excellent value for money.

    Reviewed June 19, 2018
    10.0
    Exceptional
    Evonne from New Zealand
    Couple
    Stayed 3 nights in June 2018

    Wonderful stay at Best Western ”

    It met our needs - I understand what people meant about the bathroom being tiny, but it wasn’t an issue. Shower was nice and hot. I really liked the style and design of hotel - tiny - but cute n quirky! Loved the rooftop - a lil oasis amidst a concrete jungle. Will definitely stay again.

    Reviewed June 04, 2018

    Hi Evonne, Thank you for your wonderful, detail review! So great to hear you enjoyed your stay! See you again soon! Warmest, Sophie Best Western Melbourne City

    Responded June 13, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    Barry from United Kingdom
    Family with teens
    Standard Triple Pensione Trio
    Stayed 1 night in December 2018

    Helpful staff, clean room, good location”

    On arrival, the guy on reception was friendly and keen to help. The room and the rest of the hotel was clean. Location was really convenient for Southern Cross rail station and the city centre. Breakfast was lovely.

    Reviewed January 12, 2019

    Dear Barry, We are pleased to hear that you enjoyed your time with us and found our location within the CBD suitable for all your needs. We hope to welcome you back the next time you visit Melbourne. have a great weekend! Warmest Regards, Best Western Melbourne City Hotel

    Responded January 18, 2019
    Best Western Melbourne City
    2.8
    Bee from Malaysia
    Family with teens
    Standard Triple Pensione Trio
    Stayed 3 nights in November 2018

    Dirty hotel ”

    Pros- location is just ok, far from the centerfield district. Have to walk bout 6mins to take tram. Cons- Dirty hotel, a lot of unknown bugs and ants on the walls and the bed is really itchy to sleep on it. I bought the insects repellent to spray on it and every where.

    Reviewed November 30, 2018

    Dear Bee, We are so very disappointed to see your recent stay with us was not a pleasurable experience. We are committed to that where ever we may fall short in the the product or service we offer, we listen to our guests and will do better. Rest assured your concerns have been heard and will be addressed. We hope to be able to offer you a new experience again in the future. Thanks for providing us your feedback. Warmest regards The Best Western Melbourne City Team

    Responded December 02, 2018
    Best Western Melbourne City
    8.4
    Excellent
    Louis from Malaysia
    Group
    Trio Room
    Stayed 6 nights in March 2019

    Great location ”

    Great location, easy access to public transportation to move around the city

    Reviewed March 24, 2019
    10.0
    Exceptional
    Nicole from Australia
    Solo traveler
    Twin
    Stayed 1 night in June 2018

    Great last minute option”

    Our Flight was cancelled and we needed to arrange accommodation late at night - property was very accommodating

    Reviewed February 26, 2019
    9.6
    Exceptional
    Andrea from United Kingdom
    Group
    Twin
    Stayed 2 nights in March 2018

    Great location & good value ”

    stayed here for 2 nights as a short city break the location is good with easy access to shops and amenities with excellent access to public transport. Staff were helpful and accommodating. The hotel has a small cafe attached to it which serves a good value breakfast in very quirky surroundings...the only downside to the cafe is it's opening hours are limited.

    Reviewed April 01, 2018

    Thank you Andrea! Your review is much appreciated. Hope to see you again! Team@Pensione

    Responded April 03, 2018
    Best Western Melbourne City
    10.0
    Exceptional
    peeratos from Thailand
    Solo traveler
    Stayed 6 nights in December 2017

    Great choice to stay in Melbourne”

    Good price comparing to the room and location. Just few walk from airport skybus and free tram. Also, many nice cafes and restaurants nearby. The minus point only goes for too tiny shower room but well...few days you ll get used to with it.

    Reviewed December 15, 2017
    8.4
    Excellent
    Chiong from Malaysia
    Couple
    Stayed 1 night in September 2017

    Convenient Location ”

    This hotel is conveniently located across the Southern Cross station and therefore ideal for Sky Bus passengers shuttling to and from the airport. It is also a short walk away from the Crown and South bank. However be ready for extremely tight space in the room. There is little space to put your luggages and if you are physically bigger, you will find it uncomfortable. Otherwise, it is clean, modern and economical for travellers looking for a short stay or just a transit.

    Reviewed September 25, 2017
    8.0
    Excellent
    Lari from Finland
    Family with teens
    Stayed 2 nights in June 2017

    Small hotel just outside main shopping area...but close to river”

    We had two rooms for two nights. Staff was very helpful and professional. We arrived early and they managed to give us rooms several hours before check-in time. This was big bonus. Rooms then again were extremely small, but this was something I had read about earlier. You get what you pay so not a big deal. We are normal weight people but anyone bigger probably cannot fit out from the shower with was made like a doll house ;) Internet had issues and not easy working with own wifi. But that seems to be problem everywhere in Australia. I hate browser log-in when it is difficult for older people to keep logging in every time.

    Reviewed July 10, 2017

    Hi Lari, We are delighted you enjoyed your stay and everything suited your needs for this trip. our friendly team are always available to assist with any concerns i.e. Wifi connectivity. We'd love to see you again! Team@Pensione

    Responded July 13, 2017
    Best Western Melbourne City
    8.8
    Excellent
    Ying from Malaysia
    Solo traveler
    Shoebox
    Stayed 1 night in March 2017

    Location, Clean, Safe”

    Superb location, within walking distance from Spencer station sky bus terminal. Arrived 2am and able to check in without issues. Place is clean and modern. Near backpacker area however secure and quiet. Walking distance to free tram and Crown, convenient location.

    Reviewed April 22, 2017
    12345
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    • Exceptional location
    • Melbourne Aquarium
    • Southern Cross Railway Station is within 0.37 km