Best Western Melbourne City
Best Western Melbourne City
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"Staff were helpful and accommodating."

Andrea

|

April 1, 2018

Matchbox - Bathroom Best Western Melbourne City
Matchbox - Bathroom
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Lobby Best Western Melbourne City
Lobby
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Interior view Best Western Melbourne City
Interior view
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Bathroom Best Western Melbourne City
Bathroom
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See map Best Western Melbourne City
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Exceptional
Location
9.0
See all 33 photos Best Western Melbourne City
See all 33 photos
Removed from saved list
2017

Best Western Melbourne City

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 1690 reviewsSee what guests said
8.0
/
10
Excellent cleanliness
8.2
Recommended by 88% of guests
Value for money7.9
Distance to city center1.Km
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport12.0 km
  • 370 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
8.0
Very good
Room comfort & quality
Shoebox
Shoebox
...
  • Room size: 11 m²/118 ft²
  • City view
  • 1 double bed
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Courtyard Room
Courtyard Room
...
  • Room size: 15 m²/161 ft²
  • Courtyard view
  • 1 double bed
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Matchbox Single Room
Matchbox Single Room
...
  • Room size: 9 m²/97 ft²
  • Shower
  • 1 single bed
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Trio Room
Trio Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 3 single beds or 1 single b...
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Rooftop Apartment
Rooftop Apartment
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
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Double
Double
...
  • Room size: 13 m²/140 ft²
  • City view
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Twin
Twin
...
  • Room size: 13 m²/140 ft²
  • City view
  • 2 single beds
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Standard King Room
Standard King Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 super king bed
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Matchbox
Matchbox
...
  • Room size: 9 m²/97 ft²
  • Non-smoking
  • 1 single bed
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Standard Twin
Standard Twin
...
  • Shower
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What people love about the property

  • "Price is ok and location is good."

    Leung

    |

    October 15, 2017

  • "I was really happy with the stay."

    Damian

    |

    September 9, 2017

  • "Room is big and clean."

    Wah P.

    |

    September 3, 2017

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More about Best Western Melbourne City

More about Best Western Melbourne City

"Good bed and lovely big shower."

Janet

|

October 18, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
FIVE66
40 m Australian, Cafe
Bertha Brown
50 m Australian, Bar, Pizza
Grains
70 m Australian
Asian cuisine
Asian cuisine
Food Sutra
130 m Asian, Indian
Purple Peanuts Japanese Cafe
190 m Asian, Japanese, Sushi
Dumpling World
200 m Asian, Chinese
Gluten Free
Gluten Free
Byblos Bar & Restaurant
370 m Gluten Free, Lebanese, Mediterranean
Merchant
370 m Gluten Free, Italian
Bar Nacional
400 m Gluten Free, Mediterranean, Spanish

What they offer

"Truly, the staff were friendly & professional."

Lennie

|

February 23, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1690)Booking.com Reviews (1753)
8.0
/
10
Cleanliness8.2
Facilities7.3
Location9.0
Room comfort and quality8.0
Service8.0
Value for money7.9
Provided by verified guests of Agoda
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Showing 1486 verified guest comments
12345
7.6
Very good
Abigail from Philippines
Couple
Shoebox
Stayed 10 nights in September 2018
CBD Area”
very near CBD area the only issue we had was they don't change bedsheets. we have to ask them to change it several times. we stayed there for 10 days.
Reviewed October 15, 2018
6.4
Good
Michael from Thailand
Couple
Twin
Stayed 2 nights in October 2018
Poor quality dog box ”
Dog barking next door in room at 4am!! Could hear people balking in room above. 1st room booked smell like smoke. Terrible stay. I only needed sleep, but couldn’t get it!
Reviewed October 14, 2018
6.0
Feryl from Singapore
Solo traveler
Matchbox
Stayed 3 nights in September 2018
I have stayed in the matchbox room (which is smaller room) for 3 nights before shifting to a shoebox”
I have stayed in the matchbox room (which is smaller room) for 3 nights before shifting to a shoebox (standard room). Pros located near skybus terminal and walking distance to tram stops, 711 (at the corner of the building beside the hotel) . Room is clean. Staff is friendly. Finally the TV is at a reasonable position, which is in front of the bed. (the TV at the smaller room is position at the side of the bed) Cons The same issue with the standard room compared to the small room (single bed). Their toilet is so small, standard room toilet is with a door but, the toilet size is even smaller then the smaller room. (I believe all the comments now when I see n experience with my own eyes.) water flask is still way too big to get full water from the basin, which is slightly better to the smaller room where you only can get water from shower head (really LOL) Overall, again I am quite comfortable with the stay. Just the toilet is just way too hilarious the way they built it, even Asian men size like me have a struggle using the bathroom comfortably.
Reviewed October 01, 2018
8.4
Excellent
Feryl from Singapore
Solo traveler
Shoebox
Stayed 1 night in September 2018
Good location”
The hotel is located very close to southern cross station which is the skybus terminal. I had booked 3 nights at this small matchbox room, the room is warm and quite cozy. However, the con side of this room is there is no hooks to hang any clothes etc, the toilet is a open concept (is just meant for 1 person), basin is small and at a very awkward place where you can't really use it to brush teeth or worst the old water flask is too big to even get water from there, I have to get water from the shower head in the shower area. The pros of cos is the location and cleanliness of the hotel and room. The cons I mention did not affect my stay but I felt funny about how silly the design can be and it's really not meant for some big size person.
Reviewed October 01, 2018
10.0
Exceptional
Janet from Australia
Solo traveler
Matchbox Single Room
Stayed 1 night in September 2018
Great budget room”
I needed a room for an over night stay. This room was small, but clean and comfortable. Good location from Southern Cross Station. Great price.
Reviewed September 29, 2018
9.6
Exceptional
Amanda from Australia
Solo traveler
Twin
Stayed 3 nights in September 2018
Very nice and clean hotel.”
Perfect location and good value for money. Facilities were great although we could hear the water running from other rooms showers through our walls which was annoying late at night when trying to sleep. But having said that would stay again.
Reviewed September 28, 2018
7.6
Very good
Ng from Singapore
Solo traveler
Twin
Stayed 6 nights in September 2018
toilet abit too small”
toilet is pretty small otherwise all else is good! =)
Reviewed September 26, 2018
8.8
Excellent
Matthew from Australia
Solo traveler
Matchbox
Stayed 1 night in September 2018
Great place to stay.”
Clean, comfortable and a great location.
Reviewed September 24, 2018
5.6
John from United States
Couple
Stayed 3 nights in September 2018
This was a pet friendly hotel, but indication was on the web site to know before booking.”
Toilet facility is too small. The bath room was so small to even to get in and out. No place in the bathroom to hang the towels. the towels and sheet were not up to the 3star level.
Reviewed September 22, 2018
6.8
Good
Vivien from Australia
Solo traveler
Matchbox
Stayed 2 nights in September 2018
Value for money but not safe for solo female traveller ”
Great location but drunk people hanging around hotel entrance
Reviewed September 22, 2018
9.6
Exceptional
Nicole from Australia
Solo traveler
Matchbox
Stayed 1 night in September 2018
Exceptional”
As a solo traveller the matchbox room was very spacious. Room was clean, bed was Comfortable. Friendly reception staff. Close to the train station
Reviewed September 21, 2018
8.0
Excellent
Justin from South Africa
Solo traveler
Matchbox
Stayed 1 night in September 2018
Very good”
It was easy enough to book and was one of the less expensive options, but I did not expect the room to be the size of a shoe box and a bed that would suit a 5 year old. My legs extended over the bed up to my knees. Other than that it was clean and the staff were friendly.
Reviewed September 18, 2018
Dear Justin We are sorry your experience was overshadowed by the room/bathroom size. We aim to be transparent in the sale of our 7 room types at the hotel, as we appreciate one size does not fit all and that the Best Western is very unique in bedroom styles and appointments. Given the opportunity we aim to remedy any guest needs that may not be met at the time, and we hope to have you stay with us again in the future, in a room category that is suited to your needs. Thank you for your review. Warmest regards The Best Western Melbourne City Team
Responded September 21, 2018
Best Western Melbourne City
8.4
Excellent
Hwee from Singapore
Solo traveler
Shoebox
Stayed 5 nights in August 2018
Good location”
Around 10 mins walk from Southern Cross Station, which is very convenient if you take Skybus. The staffs are friendly and helpful. Room is rather spacious for solo traveller but bathroom is rather small. Temperature of shower is hard to control and sometimes you could hear other people shouting during night time which is quite disturbing
Reviewed September 10, 2018
Dear Hwee, Thanks for taking the time to write the review and mentioning our friendly team. We are happy to take on your feedback and where we could improve. hope to see you in the future, Kind regards, Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
8.4
Excellent
Srinivasan
Business traveler
Courtyard Room
Stayed 7 nights in September 2018
Good location but very small”
Excellent location. Next to Southern cross and Kings Street. Good for solo traveller. Rooms are not spacious which is ok for solo traveller.
Reviewed September 10, 2018
Hi Srinivasan, Thank you for your review, we appreciate your feedback. We are pleased you were happy with the location, please know for future we do offer 7 other room types and would love the opportunity to welcome you back next time your in Melbourne. Kind Regards, Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
8.8
Excellent
Irene from Australia
Solo traveler
Matchbox
Stayed 2 nights in September 2018
Excellent”
Great location, staff friendly and room clean
Reviewed September 08, 2018
Hi Irene, Thanks for reviewing our hotel! We hope to welcome you back soon. Warmest Regards, Best Western Melbourne City Team
Responded September 14, 2018
Best Western Melbourne City
9.6
Exceptional
SIN from Singapore
Family with teens
Trio Room
Stayed 4 nights in August 2018
Comfortable & Clean Room, Good Location, Helpful Staffs”
The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!
Reviewed September 06, 2018
Dear Sin, Thanks so much for your lovely, honest feedback on your recent stay with us for others to read. We hope to welcome you back again soon! Warmest, The Best Western Melbourne City
Responded September 14, 2018
Best Western Melbourne City
9.2
Exceptional
SIN from Singapore
Family with teens
Shoebox
Stayed 4 nights in August 2018
Comfortable & Clean Room, Good Location, Helpful Staffs”
The room is not as small as described by other travelers. Instead, the room size is just nice and I'm impressed with how the hotel utilize space so effectively. We stayed at a ShoeBox and a Trio Room. Trio is very spacious and worth every penny. ShoeBox is slightly smaller but we have enough space to walk around in the room. Fret not, 2 luggage can be opened on the floor and still, we have enough space to move around. The shower space might be a little small for Caucasians but it's perfectly okay for Asians. The room is very clean, toilet is spotless and towels are replaced every day. The room was cleaned everyday. The room is facilitated with all essentials: towels, toiletries, coffee & tea, iron & hair dryer. The hotel located at strategic location where Coles and 2 tram stops are within walking distance. Crown casino is just a 3 min walk away. Will definitely return to this hotel in the future!
Reviewed September 06, 2018
9.6
Exceptional
Irwan from Indonesia
Family with young children
Trio Room
Stayed 5 nights in August 2018
nice location”
its a good location hotel and good services. only things is that the bathrooms is to small space.
Reviewed September 06, 2018
5.2
Yuet from Malaysia
Couple
Stayed 3 nights in August 2018
Above average”
We had the double room but indeed it was very tiny. We did not have sufficient space for two big luggages. The bath room was small and their breakfast was standard western breakfast. Just bread and jam. Location wise it was very near southern cross station, this was helpful especially if you take the airport skybus. The location also next to tram station. However the area wasn’t happening. You may need to travel with tram for better food etc. Not ideal for long stay.
Reviewed September 03, 2018
Dear Yuet, Thank you for your review; we hope to see you again at the Best Western Melbourne City! Warmest regards The Best Western Melbourne City Team
Responded September 04, 2018
Best Western Melbourne City
8.4
Excellent
Audilia from Australia
Solo traveler
Matchbox
Stayed 1 night in August 2018
Excellent”
Close to everything.. friendly staff .. clean..
Reviewed September 01, 2018
Hi Audilia, Thanks so much for your wonderful review!! So happy to hear you enjoyed your stay with us! We hope to see you again soon! Warmest, The Best Western Melbourne City Team
Responded September 04, 2018
Best Western Melbourne City
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