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Best Western Papilio Hotel

"Room is clean, nice breakfast, strategic location, near from the restaurant."

bunadi - August 13, 2020
 Best Western Papilio Hotel
Lobby Best Western Papilio Hotel
Lobby Best Western Papilio Hotel
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Best Western Papilio Hotel

Jalan Ahmad Yani 176-178, Rungkut, Surabaya, Indonesia, 60235 - See map
Free Wi-Fi
See map
Popular landmarks
Masjid Nasional Al Akbar Surabaya 1.8 km
Surabaya's Zoo 3.9 km
Surabaya Town Square 4.1 km
Bungkul Park 4.6 km
Monkasel (Submarine Monument) 6.9 km
Tunjungan Plaza 7.6 km
Tugu Pahlawan 9.5 km
Suramadu National Bridge 9.6 km
Pakuwon Food Festival 10.1 km
Sampoerna Museum 11.2 km
Nearby landmarks
Jemursari 220 m
Taman Pelangi 400 m
Posyandu Balita Kuncup Harapan VIII 680 m
Rumah Sakit Bhayangkara HS Samsoeri Mertojoso 780 m
Rumah Sakit Mata Masyarakat Jawa Timur 790 m
Kertomenanggal 1.1 km
University Petra 1.1 km
Posyandu Melati 5 1.1 km
Puskesmas Jemursari 1.2 km
Posyandu Lanjut Usia 1.3 km

8.2

Excellent

Location rating score

Excellent location

This property is in high demand!

10 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 210 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money8.6
Distance to city center4 km
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport8.2 km

Rooms available at Best Western Papilio Hotel

Excellent
Room comfort & quality
8.4
Suite Room with King bed Non Smoking with Continental Breakfast
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
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Suite with City View
...
  • Room size: 56 m²/603 ft²
  • Shower and bathtub
  • 1 queen bed
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Deluxe Room with Queen Bed Smoking with Continental Breakfast
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Superior Room with Twin Bed Non Smoking with Continental Breakfast
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Terrace with Non Smoking with Continental Breakfast
...
  • Room size: 28 m²/301 ft²
  • Balcony/terrace
  • 2 single beds
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Superior Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
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Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed
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Deluxe Queen Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed
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Deluxe Room with Queen Bed Non Smoking with Continental Breakfast
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
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Deluxe Room with Twin Bed Non Smoking with Continental Breakfast
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Papilio Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Papilio Hotel?

A stay at Best Western Papilio Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Papilio Hotel has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Best Western Papilio Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Papilio Hotel. There's an additional charge of 130000 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Papilio Hotel?

Best Western Papilio Hotel features an on-site restaurant for your dining convenience. Breakfast is served here. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Best Western Papilio Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Best Western Papilio Hotel. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Best Western Papilio Hotel?

On-site venues and convenient event services make Best Western Papilio Hotel an ideal choice for hosting events such as corporate events and meetings. The 3 venues can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Best Western Papilio Hotel?

Best Western Papilio Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Best Western Papilio Hotel

  • 8.0

    Very good
    Cleanliness

    "Very clean and comfortable, great place to stay!"

    Hari

    |

    April 18, 2019

  • 10.0

    Exceptional
    Staff 

    "Good location, clean room, staff is friendly."

    marvin

    |

    December 18, 2020

  • 9.2

    Exceptional
    Cleanliness

    "Room was very clean, service was excellent!"

    Thahira

    |

    February 11, 2019

Property ranking|Compared to 706 Surabaya properties
See all rankings
Room comfort score
8.4/10
Cleanliness score
8.5/10
Room size
19 sqm.
Service score
8.3/10
Better than
98
%
of Surabaya properties
Better than
89
%
of Surabaya properties
Bigger than
86
%
of Surabaya properties
Better than
85
%
of Surabaya properties
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Overall rating:

8.4

Excellent
1,701 reviews
Cleanliness
8.7
Facilities
8.2
Location
8.2
Read all reviews >
What travelers say they love:
Ordered their room service food, and it was delicious too.
angeline from Malaysia
Couple
More about Best Western Papilio Hotel

More about Best Western Papilio Hotel

Nestled in the heart of Rungkut, Best Western Papilio Hotel is an ideal spot from which to discover Surabaya. Set 4 km from the excitement of the city, this 4-star hotel commands an excellent location and provides access to the city's biggest attractions. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Best Western Papilio Hotel, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as 24-hour room service, 24-hour security, daily housekeeping, free Wi-Fi in all rooms, taxi service can be enjoyed at the hotel.

Step into one of 226 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, free welcome drink which can be found in some rooms. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as fitness center, outdoor pool, spa, pool (kids). Enjoy unparalleled services and a truly prestigious address at the Best Western Papilio Hotel.

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Most talked about facilities

Breakfast

53 mentions

Housekeeping

45 mentions

Food & Dining

17 mentions

Swimming Pool

11 mentions

What they offer

9.6

Exceptional
Staff 

"Everything was superb and their staff if very helpfull."

Taufiq

|

July 17, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental

Restaurants on site

Mariposa
Cuisine:American, Asian, Indonesian
Menu:Buffet, A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Best Western Papilio Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.2
Location8.2
Room comfort and quality8.4
Service8.4
Value for money8.6
High score for Surabaya
Rating
9+ Exceptional (224)
8-9 Excellent (107)
7-8 Very Good (187)
6-7 Good (52)
<6 Below Expectation (63)
Time of the year
Mar - May (149)
Jun - Aug (138)
Sep - Nov (161)
Dec - Feb (185)
Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
All guests (1108)
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Showing 633 verified guest comments
12345
9.2
Exceptional
Muhammad from Brunei Darussalam
Solo traveler
Stayed 2 nights in August 2017

Excellent Hotel in Jl. Ahmad Yani Rungkut Surabaya”

Spacious Room with modern concept. Easy access to everywhere. A&W Fast Food is located at the Hotel Lobby. Make sure you tell the driver the word Papilio Hotel instead of only mentioning Best Western Hotel as some public transportation driver in Surabaya didnt know the Best Western Hotel. Overall i like this hotel and for sure will stay here again soon.

Reviewed October 01, 2017

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9.6
Exceptional
Riza from Indonesia
Business traveler
Deluxe Room with Queen Bed Non Smoking with Continental Breakfast
Stayed 1 night in March 2019

Clean Hotel”

Best Western Papilio is always my favorite hotel when I stay in Surabaya with my hubby. The location is accessible, the food is great, the staff are kind, and above all, the room is extremely clean. Highly recommended for those who visit Surabaya for business as its high speed internet will ease you in getting your work done.

Reviewed March 14, 2019

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8.8
Excellent
Evelin from Indonesia
Family with young children
Deluxe Room with Twin Bed Non Smoking
Stayed 1 night in December 2019

A very comfortable room”

Have a pleasant stay in this hotel. I booked twin beds room but receptionist offer 1 king bed that actually has a bigger size. Really appreciate for the offer. The bed is very comfortable and clean. But the location is far from the city center. Most of all i enjoy the stay. Thank you Best Western Papilio 🙂

Reviewed December 27, 2019

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10.0
Exceptional
HUANG from Taiwan
Business traveler
Stayed 1 night in January 2018

It is the best hotel in the town!!!”

I need to fly to the other countries in the other day. It is the reason I check-in one night in Papilio Hotel. The hotel is excellent. The service is wonderful from the front desk until the room services. The Gym is good and the swimming pool is big enough. For the breakfast, they have various kinds of foods. I love the hotel and definitely, I will check-in there again. Thank you, AGODA.

Reviewed January 19, 2018

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9.6
Exceptional
michael from Australia
Couple
Stayed 1 night in February 2016

Best Western”

First stay at Papilio and was impressed. Just a small point, of which I reported to the check out. They should check the room equipment more often, as one of the bedside lamps was hanging down and the shower head was washing the ceiling as well, due to the head being loose. Apart from that, which is not a complaint, it was a fantastic hotel and not expensive.

Reviewed February 16, 2016

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9.3
Exceptional
bunadi from Indonesia
Business traveler
Stayed 1 night in October 2015

Very Nice Hotel”

Condition, Service and Location

This is one a new hotel in Surabaya, just 1 month after soft opening. The room hotel is very clean, the service is very good and near from the airport. There is a new AW Restaurant in the lobby. I stay at 35 Floor, I get very nice view of Surabaya city. Absolutely recommended hotel for staying in Surabaya.

Reviewed October 17, 2015

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9.2
Exceptional
FEINI from Indonesia
Family with teens
Stayed 1 night in June 2017

Bali trip”

From jakarta to Bali, we go pass by Surabaya and stay 1 night at this hotel, very clean, good staff and good price, the bed is also comfort, we will come back again if visit surabaya again. Very recommended hotel to stay

Reviewed June 25, 2017

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8.8
Excellent
yichao from China
Business traveler
Stayed 1 night in November 2017

Excellent”

1) it is located near the airport, which is the newer part of city Surabaya. Pros is that it is new, with wider road, but the cons is that you don’t find any restaurants around. The only choice is A&W hamburgers, which is inedible; 2) Facilities: it takes forever to wait for the elevators to come, since there are only two elevators for so many rooms; 3) Breakfast: there are lots of choices, like the other same-level hotels, but the tastes: there is still lots of room to desire; 4) WIFI: Slow, slow, slow; 5) Value for money: middle

Reviewed November 14, 2017

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9.6
Exceptional
li from Malaysia
Group
Superior Room with Twin Bed Non Smoking with Continental Breakfast
Stayed 1 night in November 2018

The services and facilities are exceed my expectations. The staffs are fast respond.”

Honestly, dint expect for such a best services and facilities in a affordable price. From the hot towel and welcome drink at the reception, the welcoming letter and kue in the room, the well maintaining swimming pool and gym, variety range of breakfast buffet until transportation to airport,it totally worth more the price! However, they should take a serious fix and repair on the water dripping issue during rainy day. We found the water dripping from the windows and dripped through the tv, we filed the complaint and they fast respond in changing a new room for us. Again, we found water dripping from the air-conditioning system, we filed the complaint and they had the technicians to fix it. The next day, we saw water dripping inside the lift. We satisfied with the services and facilities but not the water dripping issue.

Reviewed November 27, 2018

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9.0
Exceptional
Fransisca from Indonesia
Solo traveler
Stayed 1 night in December 2015

Best Food”

Food, Location, Comfort bed

New hotel near Rungkut Industrial Estate. Have the best breakfast I ever had. The room is comfy and comfort.

Reviewed January 04, 2016

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10.0
Exceptional
Anindya from Switzerland
Family with young children
Superior Twin Room
Stayed 3 nights in August 2019

confort in the city”

from check in to check out we hardly find anything to complain about. always love best western service either in Europe or indonesia. maybe bit more western breakfast choices for children like mine who’s not always eating asian food will make them happier :) nevertheless we had good time here.

Reviewed August 24, 2019

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10.0
Exceptional
sofia from Malaysia
Couple
Stayed 1 night in September 2017

clean,good location ”

i will recommend this hotel if anyone go to the surabaya . the staff so kindness , no problem with checkin checkout. the breakfast good . room so clean and nice . we both happy to stay there and we will stay again when we visit surabaya again 🤗

Reviewed September 11, 2017

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9.3
Exceptional
Charles from United States
Family with young children
Stayed 1 night in November 2015

Our one night stay”

The food, the food and friendly staff

Our stay was fine but when we checked in at 4 pm we were sent to a room that was not cleaned up. The reception girls seemed not very well trained but they were nice and friendly. Very happy with the dinner but it was a set menu no other choices but the food was great and the price very reasonable, we were the only people eating there don't understand that at all. The breakfast included with the room was very good, nice buffet and good selection. The hotel is very new only opened for 3months, it is going through a little learning curve. Most of the rooms are not finished yet, nice to stay in a brand new hotel. Location is great in the center of town, would stay there again.

Reviewed November 06, 2015

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8.7
Excellent
Edward from United States
Family with young children
Stayed 1 night in February 2016

Great location and comfort ”

location, comfort, breakfast

Clean comfortable rooms with all the amenities. The beds are very comfortable and we had a very good night’s sleep. We dined in at the “Mariposa” restaurant and found both the food and service to be extremely poor. We were a party of six and we were the only table in the restaurant. After ordering we waited over 30 minutes for the food to arrive. Each order arrived separately, with 15 minutes between the arrival of the first and the last. The steak and lamb chops were so salty that they were almost inedible. Overall, it was a miserable dining experience. Our room included breakfast which was a pleasant surprise after the dismal dining experience. The buffet had a great variety of Western and Indonesian breakfast fare, including an omelet bar and espresso machine. Excellent breakfast. The free wifi is good, but disconnects automatically after about 5 minutes of inactivity, requiring you to log in over and over again; however, tech support arrived quickly with fruit tray in hand to resolve a connectivity issue. The room service is also quite poor. We had to call three times to reception before our request for ice was fulfilled. I also had to call to have the air conditioning fixed and no one ever came.

Reviewed February 19, 2016

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8.0
Excellent
Aziza from Indonesia
Business traveler
Stayed 1 night in April 2016

Nice Hotel”

I stayed for 1 night only, during my business trip to Surabaya. The hotel is good, but the look is not like a 4 stars hotel. Anyway, the room is clean, nice, all I need are available. Little bit complaint about the AC, the sound is noisy. I love the breakfast. Lot of choices and all of them are delicious. The swimming pool and gym are good. Location is not in the city centre, but they have AW restaurant and other restaurants in the same building, so if you look for something cheaper for lunch or dinner you can buy it there. I think this hotel is good for conference or other business meetings.

Reviewed May 02, 2016

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9.7
Exceptional
Fitri from Indonesia
Couple
Stayed 1 night in December 2015

Cheap and nice view”

Good price, clean and nice view

It was a great transit stay. 20 minutes from the airport before rush hour. The staffs were friendly, delivered complimentary deserts and tea to our room in the evening. We got a nice room which has two large windows and enjoyed the city view in the night. Pretty close to CITO mall, Surabaya carnival for attractions

Reviewed December 09, 2015

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8.4
Excellent
veronica from Indonesia
Family with young children
Stayed 2 nights in June 2016

nice hotel..”

Best western is wonderful hotel with delicious bfast...2nd stay in best western n always happy...pool is amazing...

Reviewed July 08, 2016

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6.7
Good
Go from Indonesia
Couple
Stayed 2 nights in November 2015

Good value for the money but location isn't good”

The bed and pillows are comfortable, Breakfast is good with many variety, Staff is responsive

We ordered a non smoking room and the hotel staff confirms it during check-in. We were given room on non-smoking floor, but as soon as we entered the room, it reeked with heavy tobacco smell. The hotel staff however was quick to listen to our demand to change room, and we were given new room post haste. I really like the bed and pillows, they are always a huge plus to me on any hotel. The in-room wifi is decent at around 1.5 Mbps upload and download. This is a huge upgrade from the other best western i have stayed where in-room wifi was nowhere near that speed. All in all it's a good value for money, but the hotel is pretty far from downtown, and the road leading to the hotel is hectic and always crowded.

Reviewed November 24, 2015

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8.0
Excellent
Ali from Saudi Arabia
Family with young children
Stayed 1 night in May 2017

Good hotel for short stay”

The hotel location is not far from Surabaya Airport and the price is reasonable. There are coffee, fast food restaurant and more in the same building.

Reviewed May 16, 2017

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8.8
Excellent
Handy from Indonesia
Family with teens
Stayed 2 nights in February 2016

Nice hotel at Surabaya”

The location is near to every famous spot at Surabaya. Only 20 minutes from airport. New Hotel and clean. The breakfast is good. Staff is nice to us.

Reviewed February 10, 2016

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