Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

A stay at Best Western Papilio Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Papilio Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Papilio Hotel. There's an additional charge of 130000 IDR for adults and 65000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

Best Western Papilio Hotel features an on-site restaurant for your dining convenience. Breakfast is served here. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Best Western Papilio Hotel. Small or intimate events like birthday parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

On-site venues and convenient event services make Best Western Papilio Hotel an ideal choice for hosting events such as corporate events and meetings. The 3 venues can accommodate up to 500 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

Best Western Papilio Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

The closest train, metro, or bus station to Best Western Papilio Hotel is Jemursari, 240 m away.

Restaurants including Kopi Rolag, Sego Sambel Mak Yeye and Bebek Palupi are popular in Best Western Papilio Hotel’s neighborhood which is known as Rungkut.

Shopping options in Best Western Papilio Hotel’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

Guests at Best Western Papilio Hotel can easily visit Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Pelangi located in the Rungkut area.