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BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel
BEST WESTERN PLUS Carlton Plaza Hotel

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8.5

Excellent

938 reviews

938 reviews

Housekeeping6
Breakfast1
Check in/Check Out1
See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Walkable places
Yellowjacket Comics & Toys

40 m

Curious Comics

50 m

Cherry Bomb Toys Ltd

60 m

Victoria City Hall

70 m

Starfish Glassworks

120 m

Closest landmarks
Prism Lounge

20 m

McPherson Theatre

200 m

West End Gallery

210 m

Michal Negrin Victoria

210 m

Cineplex Odeon

210 m

BEST WESTERN PLUS Carlton Plaza Hotel

642 Johnson Street, Victoria Downtown, Victoria (BC), Canada, V8W 1M6 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Victoria Downtown part of Victoria (BC), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Victoria International Airport. Rated with 3 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Complimentary WIFi in all rooms

Daily cleaning

Daily cleaning

Exercise area

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Valet parking

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Cash withdrawal

Exercise area

Shops

This property is in high demand!

5 travelers have booked today.

Value for money8.3
Distance to city center1 km
Location rating8.8
Nearest airportVictoria Inner Harbour Airport (YWH)
Distance to airport630 m

Rooms available at BEST WESTERN PLUS Carlton Plaza Hotel

Excellent
Room comfort & quality

8.5

King Suite With Sofabed Non-Smoking
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 super king bed
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2 Queen Suite Kitchen Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • City view
  • 1 queen bed & 1 sofa bed an...
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2 Double Beds Non-Smoking
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 double beds
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1 King Bed Non-Smoking
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
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2 Double Suite Kitchen Non-Smoking
...
  • City view
  • Non-smoking
  • 1 king bed
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King Studio Suite
...
  • Room size: 33 m²/355 ft²
  • Shower
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Suite with One King and One Queen Bed
...
  • Room size: 37 m²/398 ft²
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Deluxe Two Double Suite
...
  • Room size: 37 m²/398 ft²
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Deluxe Mini Suite with Two Double Beds and Sofa Bed
...
  • Room size: 46 m²/495 ft²
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Traditional Two Queen Room
...
  • Room size: 33 m²/355 ft²
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Frequently asked questions

What time is check-in and check-out at BEST WESTERN PLUS Carlton Plaza Hotel?

Check-in is from 04:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to BEST WESTERN PLUS Carlton Plaza Hotel?

For those who wish to drive their own cars, BEST WESTERN PLUS Carlton Plaza Hotel has a car park that's close to the hotel. Parking is available for a fee of 25 CAD per day. Parking options include a full-service valet for total ease.

What are my dining options at BEST WESTERN PLUS Carlton Plaza Hotel?

BEST WESTERN PLUS Carlton Plaza Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at BEST WESTERN PLUS Carlton Plaza Hotel?

BEST WESTERN PLUS Carlton Plaza Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest airport to BEST WESTERN PLUS Carlton Plaza Hotel?

The closest airport to BEST WESTERN PLUS Carlton Plaza Hotel is Victoria Inner Harbour Airport, 620 m away.

What restaurants are nearby BEST WESTERN PLUS Carlton Plaza Hotel?

BEST WESTERN PLUS Carlton Plaza Hotel’s neighborhood is Victoria Downtown which includes popular restaurants such as London Tube Restaurant, Tatami Restaurant and Sizzling Tandoor.

What popular shopping places are close to BEST WESTERN PLUS Carlton Plaza Hotel?

Located in the Victoria Downtown area, BEST WESTERN PLUS Carlton Plaza Hotel is close to great shopping choices like Yellowjacket Comics & Toys, Curious Comics and Cherry Bomb Toys Ltd.

What are popular attractions near BEST WESTERN PLUS Carlton Plaza Hotel?

BEST WESTERN PLUS Carlton Plaza Hotel’s location in the Victoria Downtown neighborhood makes it close to famous attractions including Victoria City Hall, George Mason's Heritage Home and Chinatown.

What popular natural sightseeing spots are close to BEST WESTERN PLUS Carlton Plaza Hotel?

BEST WESTERN PLUS Carlton Plaza Hotel is located within Victoria Downtown, which makes it conveniently close to natural sights including Pioneer Square Old Burying Ground and Inner Harbour.

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Explore the neighborhood

What people love about BEST WESTERN PLUS Carlton Plaza Hotel

  • 9.6

    Exceptional
    Staff 

    "Excellent customer service."

    Nahro

    |

    December 5, 2021

  • 9.6

    Exceptional
    Staff 

    "Staff are very helpful and friendly."

    Choi

    |

    November 11, 2021

  • 8.4

    Excellent

    "Will definitly stay at your hotel next time I visit Victoria."

    MIN

    |

    August 7, 2019

Overall rating:

8.5

Excellent
938 reviews
Cleanliness
8.9
Facilities
8.2
Location
8.8
Read all reviews >
More about BEST WESTERN PLUS Carlton Plaza Hotel

More about BEST WESTERN PLUS Carlton Plaza Hotel

BEST WESTERN PLUS Carlton Plaza Hotel

When you are looking for comfortable and convenient accommodations in Victoria (BC), make BEST WESTERN PLUS Carlton Plaza Hotel your home away from home. A stay at BEST WESTERN PLUS Carlton Plaza Hotel ensures an easy access to the lively city and all of its wonders.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by BEST WESTERN PLUS Carlton Plaza Hotel. Stay connected throughout your stay with free internet access provided. Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes.
Wear your favorite outfits again and again thanks to the laundromat and laundry service offered at BEST WESTERN PLUS Carlton Plaza Hotel. The hotel's daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Rooms at BEST WESTERN PLUS Carlton Plaza Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms.
You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


Dining and things to do

Throughout your stay, choose from a variety of delicious dining options at the hotel. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, BEST WESTERN PLUS Carlton Plaza Hotel has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the salon. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Housekeeping

4 mentions

Car Park

1 mention

Languages spoken

  • English
  • Japanese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurants
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Hair salon
  • Heating in public area
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [nearby]
  • Parking [paid]
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Full kitchen
  • Hair dryer
  • Iron and ironing board
  • Kitchenette
  • LAN Internet in room [free]
  • Lock box in room
  • Microwave
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Sofa
  • Toiletries
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

The Ruby on Johnson

  • Cuisine: Local
  • Menu: Buffet
Location
642 Johnson Street, Victoria Downtown, Victoria (BC), Canada, V8W 1M6
Excellent
Location

8.8

Airports

  • Victoria Inner Harbour Airport (YWH)
    630 m
  • Victoria International Airport (YYJ)
    24.1 km

Hospital or clinic

  • Fairfield Health Centre
    910 m

Convenience store

  • 7 Eleven
    70 m

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly not allowed at the property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from16:00
  • Check-out until12:00

Getting around

  • Distance from city center1 km

The property

  • Number of floors7
  • Number of restaurants1
  • Number of rooms 104
  • Year property opened1912
  • Most recent renovation2018

Parking

  • Daily parking fee25 CAD
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of BEST WESTERN PLUS Carlton Plaza Hotel from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.9
Facilities8.2
Location8.8
Room comfort and quality8.5
Service9.2
Value for money8.3
High score for Victoria (BC)
Rating
9+ Exceptional (11)
8-9 Excellent (10)
7-8 Very Good (5)
6-7 Good (1)
<6 Below Expectation (0)
Time of the year
Mar - May (2)
Jun - Aug (6)
Sep - Nov (14)
Dec - Feb (5)
All guests (76)
All room types
All languages

Show reviews that mention 

Showing 27 verified guest comments
12
8.8
Excellent
Sean from Taiwan
Family with teens
2 Double Beds Non-Smoking
Stayed 1 night in June 2019

Great hotel around the downtown Victoria area”

It has been a while since we last stayed in Victoria but we were able to get a reasonable deal during middle of June. The hotel itself was fine, the location was great. You could find parking off the street without any problem. We would stay here again if there is any special deals in the future.

Reviewed July 01, 2019

See room deals

8.4
Excellent
MIN from Taiwan
Solo traveler
1 King Bed Non-Smoking
Stayed 1 night in May 2019

Excellent”

My first trip to Canada. Really enjoyed my stay here. Friendly staff, clean room and great loction. Will definitly stay at your hotel next time I visit Victoria. Thank you for the wonderful service you had provided.

Reviewed August 07, 2019

See room deals

10.0
Exceptional
Jessie from Singapore
Family with teens
Stayed 2 nights in September 2017

Best Service Hotel I have came across”

I have stayed in several mid-range hotels but nothing beats this hotel. It's not because of the free upgrade we got from a twin room to a suite. But it is for the dedication the customer service staff puts in to ensure you have a smooth stay. They are well trained in tackling every situation, resolve any disputes displeasures be it monetary compensation or immediate assistance. Despite a couple of hiccups which resulted in me requesting for help (i hardly do that), they managed to resolve them in minutes. The cleaners are very very friendly too. I had a good stay.

Reviewed September 29, 2017

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Thank you Jessie for this lovely review - I'm happy to hear that you had an enjoyable stay! Thank you for your kind words about our staff members - we pride ourselves on delivering the highest standard of service to all of our guests, and I believe that we have a great team.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
9.3
Exceptional
Stan from Canada
Couple
Stayed 3 nights in November 2015

Excellent stay overall”

Cleanliness, helpful staff, free bikes

Great overall, got a free room upgrade, complimentary coffee and tea, helpful staff who knew the city well, and clean rooms. Although bathroom was a bit chilly in November the rest of the room was very comfortable.

Reviewed November 29, 2015

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Thank you Stan for taking the time to review our hotel! I'm glad to hear that you enjoyed your stay, and thank you for your kind words about our staff. I hope you'll come back and stay with us again.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
8.4
Excellent
Emily from Philippines
Solo traveler
Stayed 4 nights in January 2018

Excellent”

I'm happy that I stayed here because it is accessible to everything and have very accommodating staff although the hotel is still under renovation.

Reviewed January 30, 2018

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10.0
Exceptional
Bob
Couple
2 Double Beds Non-Smoking
Stayed 1 night in September 2019

Great Staff and Nice Rooms”

Really great location and a nice room and bathroom. Staff were very nice and everything was within walking distance. Would recommend.

Reviewed February 03, 2020

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7.2
Very good
Scott from United States
Couple
2 Double Suite Kitchen Non-Smoking
Stayed 1 night in September 2017

Downtown”

We felt it was located downtown and within walk to many spots. In and out with a car is a challenge.

Reviewed September 18, 2017

See room deals

Thank you Scott for taking the time to review our hotel. Our central location is great for guests to explore the city on foot. Because of the downtown location parking can sometimes be a challenge, but we offer valet service at our property to remove the inconvenience of downtown parking for our guests.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
8.4
Excellent
Bae from South Korea
Solo traveler
Stayed 1 night in September 2017

relaxed”

the room doesn't have a slippers and shower robe, it was disappointed. Except for this, overall satisfacted

Reviewed September 25, 2017

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Thank you Bae for taking the time to review our hotel. I'm glad to hear that you had an enjoyable stay. I am sorry to hear about the lack of slippers and robes in the bathroom - we do not currently offer these amenities but hopefully we will be able to offer these in the future.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
8.7
Excellent
Ruby from United States
Family with teens
Stayed 2 nights in June 2015

The staff was very nice, polite and helpful. The l”

Good service, good location and nice staff

In general was a good experiencia. I got an upgrate and was fantastic. My family was more comfortable. The only issue was the mal odor in one of the bathrooms, maybe to poor cleanliness.

Reviewed June 12, 2015

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Thank you Ruby for taking the time to review our hotel. I'm glad you had a good experience with us! I'd like to apologize about the state of the bathroom - we've alerted our housekeeping to the situation and will be more stringent in our training in the future.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
8.4
Excellent
Michel from Canada
Family with teens
2 Double Beds Non-Smoking
Stayed 1 night in October 2016

Good value for the buck.”

The staff were remarkable and knew what they were selling and where everything was. When I asked for an upgrade, it was granted without a problem.

Reviewed October 31, 2016

See room deals

Thank you Michael for taking the time to write a review of our property. I'm happy to hear you enjoyed your stay! Thank you for the kind words about our staff members - our team prides themselves on delivering the highest standard of customer service to our guests.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
6.8
Good
Cheryl from Indonesia
Couple
2 Double Beds Non-Smoking
Stayed 2 nights in June 2019

Strategic location”

Room was clean. Strategic location at city center. Had a delicious ala carte breakfast at their restaurant near lobby. Staff was friendly and helpful. Check in and check out was smooth.

Reviewed July 05, 2019

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10.0
Exceptional
hyerim from Canada
Solo traveler
2 Double Beds Non-Smoking
Stayed 1 night in October 2018

good”

This place is good location and clean.

Reviewed October 17, 2018

See room deals

7.6
Very good
Laura from Canada
Couple
2 Double Beds Non-Smoking
Stayed 1 night in September 2018

Good stat”

$20 a night to park Walking distance to all town sights

Reviewed September 15, 2018

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10.0
Exceptional
jonathan from United States
Family with teens
Stayed 2 nights in December 2017

perfect”

Wonderful staff

Reviewed December 29, 2017

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8.0
Excellent
Suphatra from Thailand
Couple
2 Double Beds Non-Smoking
Stayed 1 night in July 2016

Cleanliness”

staff are very nice.

Reviewed July 29, 2016

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Thank you Suphatra for reviewing our property. I'm glad you enjoyed your stay! Thank you for your kind words about our staff.

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
9.6
Exceptional
Nahro from Canada
Couple
1 King Bed Non-Smoking
Stayed 1 night in December 2021

Great customer service ”

Excellent customer service. Very clean room.

Reviewed December 05, 2021

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9.6
Exceptional
Choi from Canada
Couple
2 Double Beds Non-Smoking
Stayed 2 nights in November 2021

location”

It is right in the center of downtown Victoria. It is so accessible to restaurants. Staff are very helpful and friendly. Rooms are clean and tidy.

Reviewed November 11, 2021

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9.6
Exceptional
HANACHOWICZ from Canada
Family with teens
2 Double Beds Non-Smoking
Stayed 2 nights in August 2017

Exceptional”

La voiture avait été salie par des déjections d'oiseaux avant qu'on l'a confié en arrivant . Le voiturier a donné un coup de karcher spontanément et gracieusement avant de nous la rendre.

Reviewed August 12, 2017

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Thank you Hanachowicz for taking the time to review our hotel. I'm happy to hear that you enjoyed your stay!

Responded December 01, 2017
BEST WESTERN PLUS Carlton Plaza Hotel
9.6
Exceptional
shih from Taiwan
Couple
Stayed 1 night in September 2019

good”

服務很好 整潔度也不錯 雖然離維多利亞港口稍有一小段距離 但整體來說還是相當不錯

Reviewed October 06, 2019

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8.8
Excellent
SeungHoon from Canada
Couple
1 King Bed Non-Smoking
Stayed 1 night in December 2019

Excellent”

괜찮음

Reviewed December 23, 2019

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12
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