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Best Western Plus Hotel Universo
Comfort Double or Twin - Guestroom, Best Western Plus Hotel Universo in Rome
a bedroom with a bed and a window, Best Western Plus Hotel Universo in Rome
Lobby, Best Western Plus Hotel Universo in Rome
Lobby, Best Western Plus Hotel Universo in Rome
Interior view, Best Western Plus Hotel Universo in Rome
Fitness center, Best Western Plus Hotel Universo in Rome

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8.6

Excellent

6,918 reviews

6,918 reviews

Housekeeping15
Breakfast10
Shops1
See map
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Bici e Baci
80 m
Viminale
130 m
Palazzo Massimo alle Terme
130 m
Teatro dell'Opera
140 m
Monumento ai Caduti di Dogali
170 m
Popular landmarks
Basilica di Santa Maria Maggiore
440 m
Trevi Fountain
1.1 km
Colosseum
1.2 km
Roman Forum
1.2 km
Palatine Hill
1.3 km
Closest landmarks
Embassy of Turkey
190 m
Embassy of the Republic of Argentina
230 m
Insoliti Regali
230 m
Mitsukoshi
240 m
Mel Bookstore
240 m

Best Western Plus Hotel Universo

5/b Principe Amedeo Street, Termini Central Station, Rome, Italy, 00185 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Termini Central Station, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Colosseum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and steamroom on-site.

Highlights

Hygiene Plus

Located in heart of Rome

Front desk [24-hour]

Airport transfer

Excellent breakfast

Facilities

Airport transfer

Pets allowed

Car park

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Rome every 1 minutes on Agoda.com
Value for money7.9
Distance to city center0 KM
Location rating8.8
Nearest airportCiampino-G. B. Pastine International Airport (CIA)
Distance to airport13.7 km

Rooms available at Best Western Plus Hotel Universo

Very good
Room comfort & quality

7.7

Comfort Double or Twin
...
  • Room size: 22 m²/237 ft²
  • Balcony/terrace
  • 2 single beds and 1 double ...
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Superior Double Room
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Junior Suite - Split Level
...
  • Room size: 38 m²/409 ft²
  • Shower
  • 1 king bed
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Superior Family Room
...
  • Room size: 48 m²/517 ft²
  • Balcony/terrace
  • 1 double bed or 1 double be...
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Deluxe King Room - Split Level
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 king bed
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Comfort Triple Room
...
  • Room size: 23 m²/248 ft²
  • Balcony/terrace
  • 1 queen bed or 2 single bed...
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Small Double Room with 160cm Width Bed
...
  • Room size: 17 m²/183 ft²
  • Balcony/terrace
  • 1 semi double bed
Enter dates to see prices
JUNIOR SUITE 1 KING BED,JRSTE,32SQMT,2LVL,LIVNG,WIFI,TEACOF
...
    Enter dates to see prices
    Single Room
    ...
    • Room size: 13 m²/140 ft²
    • Balcony/terrace
    • 1 single bed
    Enter dates to see prices
    Junior Suite
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 double bed
    Enter dates to see prices

    Frequently asked questions

    Does Best Western Plus Hotel Universo offer airport transfer?

    Best Western Plus Hotel Universo offers airport transfer service upon request with an additional charge of 55 EUR in local currency. To request, check the box on the booking form just before the payment page.

    Is car parking available at Best Western Plus Hotel Universo?

    Best Western Plus Hotel Universo has car park nearby with charges applied for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    What precautions does Best Western Plus Hotel Universo take in terms of hygiene, safety, and cleanliness?

    Best Western Plus Hotel Universo satisfy our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes equipped with temperature check for guests and staff, first aid kit, body thermometer, free face masks, staff trained in safety protocol, and sterilizing equipment for more completed safety precautions and hygiene protocols.

    Are there ATM on-site at Best Western Plus Hotel Universo?

    Absolutely! The perks of staying at Best Western Plus Hotel Universo include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your vacation.

    What is the typical travel time to the nearest airport from Best Western Plus Hotel Universo?

    The average travel time to get from Best Western Plus Hotel Universo to the airport is 60 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

    At what time of the year is Best Western Plus Hotel Universo most popular?

    Best Western Plus Hotel Universo's most popular month where verified tourists have stayed the most is in October.

    What was the average room rate for Best Western Plus Hotel Universo been in the past month?

    The typical room rate for Best Western Plus Hotel Universo in the past month is 258.49 EUR, compared to city's average of 190.55 EUR.

    What is the typical rating that past Business travelers' have given to Best Western Plus Hotel Universo?

    Verified business travelers that have stayed at this property have given Best Western Plus Hotel Universo an average rating of 8.4. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

    What is the average rating that verified Families with older children have given to Best Western Plus Hotel Universo?

    Verified families with older children that have stayed at this property have given Best Western Plus Hotel Universo an average rating of 8.2. You can look up more in depth customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

    What is the average rating that past Group travelers have given to Best Western Plus Hotel Universo?

    Past group travelers that have stayed at this property have given Best Western Plus Hotel Universo an average rating of 8.5. You can find more in depth customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

    What restaurants are close by Best Western Plus Hotel Universo?

    Best Western Plus Hotel Universo’s local community is Termini Central Station which includes popular restaurants such as Cotto Restaurant, Target, and Urbana 47.

    See map

    Explore the neighborhood

    What people love about Best Western Plus Hotel Universo

    • 10

      Exceptional
      Cleanliness

      "Room is neat and clean with spacious also high ceiling along with a small balcony!"

      Elbert

      |

      January 20, 2022

    • 10

      Exceptional
      Cleanliness

      "Room is spacious, neat and clean and staff are friendly and helpful."

      Elbert

      |

      January 19, 2022

    • 8.8

      Excellent
      Location

      "Pros: Location very near to Termini & lots of restaurants in vicinity."

      CheeHian

      |

      April 8, 2023

    Property ranking|Compared to 10,305 Rome properties
    See all rankings
    Room comfort score
    7.8/10
    Location score
    8.8/10
    Cleanliness score
    8.4/10
    Value for money score
    7.9/10
    Better than
    98
    %
    of Rome properties
    Better than
    97
    %
    of Rome properties
    Better than
    97
    %
    of Rome properties
    Better than
    96
    %
    of Rome properties
    Overall rating:

    8.6

    Excellent
    6,918 reviews
    Cleanliness
    8.4
    Facilities
    7.7
    Location
    8.8
    Read all reviews >
    What travelers say they love:
    The restaurant near by is very much for tourist.
    SHUJI from Netherlands
    Couple
    More about Best Western Plus Hotel Universo

    More about Best Western Plus Hotel Universo

    Best Western Plus Hotel Universo

    Best Western Plus Hotel Universo is the perfect choice for travelers who want to take in the sights and sounds of Rome. Experience an urban escape in Rome with a stay at Best Western Plus Hotel Universo, with its exceptional location right in the city center. Are you seeking the true Rome? Experiencing the best of the city's culture is easy with a stay at Best Western Plus Hotel Universo, located merely 1.2 km from Colosseum.
    Best Western Plus Hotel Universo offers numerous on-site facilities to satisfy even the most discerning guest. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Rome is made even more convenient with the taxi and shuttle services available at the hotel.
    For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available.
    Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Best Western Plus Hotel Universo. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
    All guestrooms at Best Western Plus Hotel Universo provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. Some rooms at Best Western Plus Hotel Universo are available with design features like a separate living room. For a bit of entertainment, guests will find cable TV available in some selected rooms.
    Don't worry about being thirsty as a coffee or tea maker, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Best Western Plus Hotel Universo. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    At any time of the day or night, you can serve yourself a snack at the hotel's vending machines.
    Best Western Plus Hotel Universo offers unique recreational opportunities for all guests. A relaxing end to every day is possible with a visit to the steam room, located right in the hotel. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


    Around the property

    Don't miss out on all that Rome has to offer! Be sure to stop by Pantheon located 1.6 km away, one of the most famous of all local landmarks. A great museum trip can be had at Galleria Borghese located 1.5 km away, with local art that provides a sense of the region.


    Reasons to stay here

    Find rooms here that are cheaper than 97% of all other options in the city.
    Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
    According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Rome.

    Show less

    Amenities and facilities

    Very good
    Facilities

    7.7

    Most talked about facilities

    Breakfast

    30 mentions

    Housekeeping

    13 mentions

    Internet

    6 mentions

    Taxi

    2 mentions

    Languages spoken
    • English
    • French
    • German
    • Italian
    • Spanish
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fitness center
    • Sauna
    • Spa/sauna
    • Steamroom
    • Ticket services
    • Tours
    Cleanliness and safety
    • Body thermometer
    • Breakfast in room
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Restaurants
    • Room service [24-hour]
    • Snack bar
    • Vending machine
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Heating in public area
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Babysitting service
    • Family room
    • Kids meal
    Access
    • Allergy-free rooms
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Exterior corridor
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Pets allowed for free
    • Safety/security feature
    • Security [24-hour]
    • Service animals are welcome
    • Smoke alarms
    Getting around
    • Airport transfer
    • Car park [charges apply]
    • Car park [nearby]
    • Shuttle service
    • Taxi service
    Available in all rooms
    • Air conditioning
    • Balcony/terrace
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Ironing facilities
    • Mini bar
    • Private bathroom
    • Satellite/cable channels
    • Shower
    • Soundproofing
    • Telephone
    • Toiletries
    • Wi-Fi [free]

    Food and dining

    Breakfast options
    • American
    • Continental
    • Italian
    • Vegetarian
    • Gluten-free
    Restaurants on site
    Four Seasons
    • Cuisine: International, Italian, Mediterranean
    Ristobar
    • Cuisine: International, Italian
    • Menu: Buffet

    Location

    5/b Principe Amedeo Street, Termini Central Station, Rome, Italy, 00185
    Excellent
    Location

    8.8

    Airports
    • Ciampino-G. B. Pastine International Airport (CIA)
      13.7 km 33 min drive
    • Leonardo da Vinci-Fiumicino Airport (FCO)
      23.6 km 53 min drive
    Public transportation
    • Repubblica - Teatro dell'Opera Metro Station
      240 m 3 min drive
    • Termini Subway Station
      240 m 2 min drive
    Hospital or clinic
    • Farmacia Piram
      330 m
    Shopping
    • Via del Corso
      1.5 km
    Convenience store
    • Coop
      560 m 6 min drive
    Cash withdrawal
    • ATM on-site

    What's nearby

    Popular landmarks
    • Basilica di Santa Maria Maggiore
      440 m
    • Trevi Fountain
      1.1 km
    • Colosseum
      1.2 km
    • Roman Forum
      1.2 km
    • Palatine Hill
      1.3 km
    • Spanish Steps (Piazza di Spagna)
      1.3 km
    • Galleria Borghese
      1.6 km
    • Pantheon
      1.7 km
    • Piazza Navona
      2.0 km
    • Santa Maria in Trastevere
      2.5 km
    Nearby landmarks
    • Bici e Baci
      80 m
    • Viminale
      130 m
    • Palazzo Massimo alle Terme
      130 m
    • Teatro dell'Opera
      140 m
    • Monumento ai Caduti di Dogali
      170 m
    • Warner Village Moderno
      190 m
    • Embassy of Turkey
      190 m
    • Fiera Del Libro
      210 m
    • Basilica S.Maria degli Angeli e dei Martiri
      210 m
    • Piazza dei Cinquecento
      220 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-3 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 4 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until11:00
    Getting around
    • Airport transfer fee55 EUR
    • Distance from city center0 KM
    • Travel time to airport (minutes)60
    Extras
    • Breakfast charge (unless included in room price)9 EUR
    The property
    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors8
    • Number of restaurants1
    • Number of rooms 198
    • Room voltage220
    • Year property opened1932
    • Most recent renovation2009

    Reviews of Best Western Plus Hotel Universo from real guests

    Provided by verified guests of Agoda
    8.1
    /
    10
    Cleanliness8.4
    Facilities7.7
    Location8.8
    Room comfort and quality7.7
    Service8.0
    Value for money7.9
    High score for Rome
    Rating
    9+ Exceptional (72)
    8-9 Excellent (52)
    7-8 Very Good (74)
    6-7 Good (30)
    <6 Below Expectation (36)
    Time of the year
    Mar - May (58)
    Jun - Aug (70)
    Sep - Nov (65)
    Dec - Feb (71)

    Show reviews that mention 

    Showing 264 verified guest comments
    12345
    10.0
    Exceptional
    Elbert from Singapore
    Couple
    Small Double Room with 160cm Width Bed
    Stayed 1 night in January 2022

    Great Hotel Near Rome Termini”

    Hotel located within walking distance from rome termini and located surrounded by many restaurants. Room is neat and clean with spacious also high ceiling along with a small balcony! Staff are also friendly and helpful for all your need.

    Reviewed January 20, 2022

    See room deals

    10.0
    Exceptional
    Elbert from Singapore
    Couple
    Stayed 1 night in January 2022

    Great Hotel to Stay!”

    Hotel located within walking distance from rome termini! Room is spacious, neat and clean and staff are friendly and helpful.

    Reviewed January 19, 2022

    See room deals

    10.0
    Exceptional
    SHUJI from Netherlands
    Couple
    Superior Room
    Stayed 2 nights in January 2022

    Very satisfied”

    Good location. Just walking distance from Termini and sightseeing place. Excellent value for money. The restaurant near by is very much for tourist. Be careful as they are alway looking for the chance to overcharge.

    Reviewed January 05, 2022

    See room deals

    10.0
    Exceptional
    Claire from United States
    Couple
    Small Room
    Stayed 3 nights in September 2019

    Amazing hotel”

    THis hotel is in the center of Rome and close to all public transportations. So many shops and restaurants around that made it easy to navigate the City. Love, love, love this Hotel! We will book this again when we come back to Rome!

    Reviewed May 31, 2021

    See room deals

    Dera Claire, Thank you very much for your nice review. We are delighted to see that you loved your stay with us and we are thrilled to know that you will choose us again when you'll come back to Roma. We look forward to welcoming you back again. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

    Responded June 10, 2021
    Best Western Plus Hotel Universo
    9.6
    Exceptional
    Pik from Hong Kong SAR, China
    Couple
    Triple Standard
    Stayed 2 nights in July 2022

    Exceptional”

    Great hotel , spacious and tidy . Location is super as it is near the train station . Breakfast is good too , sure will stay here again .

    Reviewed July 30, 2022

    See room deals

    10.0
    Exceptional
    Bill from United States
    Solo traveler
    Double Single Use Economy
    Stayed 2 nights in November 2021

    Beyond Value”

    I am pleasantly surprised. This hotel is above and beyond my expectations. You won't be disappointed.

    Reviewed November 19, 2021

    See room deals

    9.6
    Exceptional
    Pik from Hong Kong SAR, China
    Couple
    room
    Stayed 1 night in July 2022

    Exceptional”

    Very good hotel , many nice restaurants nearby , convenient to go anywhere in Rome .

    Reviewed July 30, 2022

    See room deals

    8.4
    Excellent
    Philip from Hong Kong SAR, China
    Business traveler
    Comfort Double or Twin
    Stayed 1 night in September 2022

    Staff”

    They were so friendly. They checked me in two hours before when the room was available at the time. It was extremely helpful for someone who has been on the journey for more than 26 hours.

    Reviewed September 15, 2022

    See room deals

    8.4
    Excellent
    Ami from United Kingdom
    Couple
    Junior Suite
    Stayed 5 nights in February 2020

    Great location and room”

    We had a great break in Rome and this hotel was based in a perfect location for walking to all of the sights in Rome. Our room was huge and really comfortable - plus we loved having a large balcony. Breakfast was good value for money

    Reviewed February 15, 2020

    See room deals

    Dear Ami, Thank you so much for your kind review. We are delighted by your positive feedback and we hope to see you again very soon. Kind regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

    Responded May 10, 2021
    Best Western Plus Hotel Universo
    8.4
    Excellent
    U from Singapore
    Couple
    Small Room
    Stayed 2 nights in September 2022

    Location”

    Walking distance to main Train Station and plenty of food stall nearby. Breakfast is very good and Staff are vert helpful.

    Reviewed September 21, 2022

    See room deals

    7.6
    Very good
    omar from United Arab Emirates
    Couple
    Stayed 1 night in July 2022

    Good hotel ”

    Don’t accept any rooms next to the elevator you cannot sleep while people waiting and talking and laughing

    Reviewed August 01, 2022

    See room deals

    6.0
    Yoo from Singapore
    Family with young children
    Standard Room (1 double or 2 twin beds)
    Stayed 3 nights in October 2022

    Above average”

    Everything was good including breakfast except the male stuff helped us with check-in. Very very slow no sense of urgency, bad attitude.

    Reviewed October 25, 2022

    See room deals

    3.6
    Darcii from Australia
    Couple
    Small Room
    Stayed 4 nights in July 2022

    But disappointing for the price”

    For the price was very disappointed First issue this hotel stated and we filtered and booked based on this, that they had parking facilities in which they have none do false advertising as I paid for this and had to park in a procure garage for $35 euro per day that wasn’t assisted with the hotel and no where near Also when departing the hotel after 4 nights at 10.50 the power was shut off on me without any warning or even being told on check in when the check out time is no call no warning which I think is extremely rude I was in the bathroom tidying up to which was left in darkness Elevator was broken on our floor buttons weren’t working and very slow and prehistoric Also could hear the elevator going all night from our room which was frustrating

    Reviewed July 15, 2022

    See room deals

    9.6
    Exceptional
    Kieran from Canada
    Solo traveler
    Superior Double Room
    Stayed 8 nights in November 2018

    Great hotel choice in Rome”

    BW Hotel Universo was a great choice for me. It's perfectly situated in central Rome and only a few minutes walk from Termini Train Station which makes access to/from the airport incredibly easy. Staff were friendly and helpful as needed. The breakfast buffet for an additional 5Euros was phenomenal; the best money that I spent in Rome by far. The room was clean, bright and modern and, as I opted for a Superior room, it had a great terrace. Internet was fast and reliable and I was able to use the business centre on the couple of occasions when I needed to print tickets. Fantastic stay here!

    Reviewed November 27, 2018

    See room deals

    8.7
    Excellent
    Ti-King from Singapore
    Couple
    Stayed 2 nights in October 2012

    The most comfortable beds”

    location, facilities, the bed

    stayed at the best western universo at the end of a fantastic 2 week holiday in italy. we chose this hotel based on the fact it was a stones throw away from the central train station in rome (termini). the rooms were a decent size, nice and either newly renovated or very well maintained, with all the expected ammenities of a hotel in this price range. it has the most comfortable bed, it was so good that we overslept on the first night and missed breakfast. the buffet breakfast was decent, have had better, but nothing to complain about either. only issue is if you are driving, the gps can't seem to find the hotel, and a lot of rome's roads are one way. all in all a very possitive experience.

    Reviewed November 16, 2012

    See room deals

    9.6
    Exceptional
    Chua from Singapore
    Couple
    Small Double Room with 160cm Width Bed
    Stayed 2 nights in June 2019

    Modernised Hotel with Great Facilities”

    Absolutely enjoyed our 2 nights here. They provide Twinnings Tea and coffee (which many hotels in Rome don’t!). They provide a kettle too! I’m extremely thankful for that as we can sip our teas! Plus point: spacious and clean toilet! That’s really important for us. The bed isn’t one of the best, but it’s bigger than expected. Thankful for that too! The room is kind of small. Our luggages were in the way. It wasn’t a problem for us, of course. The staff were friendly and they used the map to explain to us the surroundings as it’s our first time in Rome. Appreciate the kind gesture. Especially to Marco! My hubby really likes your recommendations and your enthusiasm. The lift is kinda small and slow. Well, it’s not really a concern for us. We are cool with the lift. The sauna wasn’t working when we went and we were quite disappointed. The gym is functional. We realised that we don’t need to tap in with our cards to the facilities. Quite puzzled at their level of trust. We didn’t get to try their breakfast, sadly. Would love to the next time we go back. In short, We truly appreciate this modernised hotel after we stayed in other hotels. Then again, if you prefer the romanised kind of hotel, this hotel might not be your cup of tea. It was our best hotel in Rome. Will definitely go back again!

    Reviewed June 10, 2019

    See room deals

    8.3
    Excellent
    syamimi from Malaysia
    Couple
    Stayed 5 nights in June 2011

    Nice hotel”

    near to station

    me and my husband, stayed at the best western universo hotel in rome during our travels through italy. the location is good - easy walking distance to the rome termini as well as the tourist bus services, central city location with easy access to tourist sites. the hotel is modern, clean, the service was good and the buffet breakfast was very good. we would stay here if in rome again and can recommend this hotel to other travellers wanting a central location.

    Reviewed September 30, 2011

    See room deals

    8.7
    Excellent
    Neo from Singapore
    Couple
    Stayed 2 nights in January 2013

    Good Location with great service team”

    good location

    This is our first time in Rome. Hotel is quite accessible from Termini Central Station and the subway is just below the Central Station. Distance is about 5-10mins walk away. We were greeted with a warm welcome by service staff. Arriving pretty early at about 10am, our rooms were available and we were given a pretty spacious room with 2 bathrooms. Breakfast is a good spread comparing to the rest of the hotels we’ve been too. The only set back is that the room does not offer any complimentary tea/coffee and kettle for hot water. We felt that this is quite essential especially in winter. Having said that, when we made the requested for hot water in the night... the bar staff gave us a small jug of it. Overall a good experience!

    Reviewed January 25, 2013

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    9.6
    Exceptional
    Hazel from Ireland
    Couple
    Small Double Room with 160cm Width Bed
    Stayed 2 nights in October 2019

    Wonderful Stay!!”

    My husband and I came for Rome for our wedding anniversary and our stay at the Best Western Rome Universo was fab. Excellent staff, lovely room, and extremely convenient location. Absolutely loved our stay 😊😊

    Reviewed October 14, 2019

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    Dear Hazel, Thank you very much for staying with us. We are happy to know you had a wonderful stay and hope to see you again very soon. Best Regards Stefania Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

    Responded October 24, 2019
    Best Western Plus Hotel Universo
    9.7
    Exceptional
    Karis from United States
    Couple
    Stayed 3 nights in December 2014

    Great value for the money”

    Location , price, breakfast

    Excellent stay. We received a spacious room, even though we made the reservation upon arrival at the airport and less than one hour before checking in! The decor was dated but this was a non issue given the location and convenience- less than five minute walk to Termini train station. The breakfast was excellent as well. This is not the most 'glamourous hotel but again, this was an excellent choice for Rome. The room was clean, price good, staff helpful, beds comfortable and again location..... I would stay again!

    Reviewed December 24, 2014

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