Best Price on Best Western Plus Kemayoran Hotel in Jakarta + Reviews!
Best Western Plus Kemayoran Hotel
Best Western Plus Kemayoran Hotel
See all 38 photos
Guestroom Best Western Plus Kemayoran Hotel
Guestroom
See all 38 photos
Fitness center Best Western Plus Kemayoran Hotel
Fitness center
See all 38 photos
Food and beverage Best Western Plus Kemayoran Hotel
Food and beverage
See all 38 photos
Ballroom Best Western Plus Kemayoran Hotel
Ballroom
See all 38 photos
See map Best Western Plus Kemayoran Hotel
See map
Very good
Location
7.4
See all 38 photos Best Western Plus Kemayoran Hotel
See all 38 photos
Removed from saved list

Best Western Plus Kemayoran Hotel

Very good location
See what's nearby
Have a question for Best Western Plus Kemayoran Hotel?
Very good
From 495 reviewsSee what guests said
7.3
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

Room choices
7.8
Very good
Room comfort & quality
3 Bedroom Executive Suite
3 Bedroom Executive Suite
...
  • Lagoon view
  • 120 m²/1292 ft²
  • 1 king bed
Enter dates to see prices
3 Bedroom
3 Bedroom
...
  • Pool view
  • 95 m²/1023 ft²
  • 1 king bed
Enter dates to see prices
Executive King Suite
Executive King Suite
...
  • Pool view
  • 56 m²/603 ft²
  • 1 king bed
Enter dates to see prices
Super Deluxe
Super Deluxe
...
  • Lagoon view
  • 32 m²/344 ft²
Enter dates to see prices
Junior Suite
Junior Suite
...
  • City view
  • 35 m²/377 ft²
  • 1 double bed
Enter dates to see prices
Single Superior
Single Superior
...
  • 24 m²/258 ft²
  • Non-smoking
  • 1 single bed
Enter dates to see prices
Superior Room
Superior Room
...
  • City view
  • 24 m²/258 ft²
  • 2 single beds and 1 double ...
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Pool view
  • 31 m²/334 ft²
  • 2 single beds
Enter dates to see prices
Superior Single Room
Superior Single Room
...
  • 19 m²/205 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
Superior Single Room
Superior Single Room
...
  • City view
  • 22 m²/237 ft²
  • 1 single bed
Enter dates to see prices
Have a question for Best Western Plus Kemayoran Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Best Western Plus Kemayoran Hotel

More about Best Western Plus Kemayoran Hotel

"Spacious, comfy bed and pillows."

Reviewed February 1, 2016

Remmy from Singapore

|

Solo traveler

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Indonesian cuisine
Indonesian cuisine
Miyama Japanese Restaurant
2.3 km Indonesian, Japanese
Dua Nyonya Restaurant
3.6 km Indonesian
D' Cost
3.6 km Indonesian, Seafood
Asian cuisine
Asian cuisine
Ketan Susu Kemayoran
330 m Asian, Indonesian
Sop Sapi Pak Toha
420 m Asian, Indonesian
Bebek Kuningan
430 m Asian, Indonesian
Cafe
Cafe
Warkop Garuda
770 m Cafe
Cafe Oh La La - Mangga Dua Square
1.6 km Cafe, French
Kopi Tiam
1.6 km Cafe

What they offer

"Staffs are very nice"

Januar from Indonesia

|

Business traveler
Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show more

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (495)Booking.com Reviews (390)
7.3
Cleanliness7.4
Facilities6.8
Location7.4
Room comfort and quality7.8
Service7.6
Value for money7.5
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
Bahasa Indonesia
한국어
简体中文
more
Room type
Deluxe Twin Room
Superior Room
Super Deluxe
Junior Suite
more
Search reviews
Now you can search for any keyword within the reviews
Showing 351 verified guest comments
12345
3.2
husni from Malaysia
Solo traveler
Superior Room
Stayed 2 nights in August 2018
bad facilities and bad breakfast buffet”
It’s a nice hotel on the outside and staff are nice but facilities not working (only 1 lifts-imagine staying on 23rd floor),pool is not up to par as per expectation for a hotel. Their beef ball soup for Breakfast is great but service,you have to keep asking for them to fill up the butter,bread and egg section. I requested for a check out after first night,they asked me to deal via agoda coz reservation is via agoda,called indonesia agoda line,waited for 25minutes,I gave up. We’re checkong out anway,hope we’ll get one night refund. Really disappointed
Reviewed August 11, 2018
10.0
Exceptional
Frotan from Bahrain
Couple
Superior Room
Stayed 6 nights in July 2018
Clean and best location”
The rooms are very clean, staff was very friendly specially manger efry. Location was very good only 10 minutes to istqlal mosque 20 minutes to ancol.
Reviewed August 01, 2018
6.0
Shey from Singapore
Family with young children
Superior Room
Stayed 3 nights in July 2018
Average 3 star hotel”
The design of the hotel is not human centric. You will need to climb the stair to reach the reception. Room cleanliness and bathroom need more improvement, the bed however is very comfortable. Tried the gym facility, nothing good about it, no air cond, no towel, no water. Overall stay is okay for the price paid, one plus point is their house keeping is very attentive and helpful.
Reviewed July 30, 2018
Dear Shey “Warmest Greetings from Best Western Plus Kemayoran Hotel…” Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our staff performance. It is something for which we are especially grateful. On the note of our facilities, let me extend our apologize because it didn't meet your expectation. Your comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded July 31, 2018
Best Western Plus Kemayoran Hotel
8.8
Excellent
Irene from Indonesia
Couple
Superior Room
Stayed 3 nights in July 2018
Nice Room ”
Been there for 4 days 3 nights. Got free upgraded room from Superior to Deluxe. But sadly we got twin instead of double. Friendly staff, clean room, had no problem with facilites. They provide free shuttle to JIExpo.
Reviewed July 25, 2018
8.4
Excellent
Camille from Philippines
Group
Superior Room
Stayed 5 nights in July 2018
decent hotel in kemayoran”
very attentive staff
Reviewed July 25, 2018
Dear Camille, “Warmest Greetings from Best Western Plus Kemayoran Hotel…” Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our hotel facilities and staff performance. It is something for which we are especially grateful. Your nice comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded July 31, 2018
Best Western Plus Kemayoran Hotel
2.8
Christopher from United Kingdom
Family with teens
3 Bedroom
Stayed 2 nights in July 2018
worst hotel I've ever stayed in”
This is one of the worst hotels I've ever stayed in, and I travel a lot for my work. Check in was at 2pm, but we were not allowed to check in until nearly 6pm because the room wasn't ready. When finally we got to the room the fridge had old rotten, smelly food in it, there was sitting water in one of the bedrooms, and the whole place felt dirty and old. The swimming pool was filthy, and unusable. The breakfast was very poor. There was no redeeming feature of this hotel. Halfway through our two night stay the key stopped working, and as we were only allowed to have the one key, between the four of us it meant we had to wait for them to reissue the key, but whilst serving me they decided other customers were more important and started serving them instead. This hotel has no redeeming features at all. I am a fan of the Best Western brand, but this was a disgrace.
Reviewed July 24, 2018
3.6
Ghea
Couple
Superior Room
Stayed 1 night in July 2018
Not recommended ”
Sudah booking dari 1 minggu lalu dan fully paid minta kamar yang queen bed tapi malah sesampai di sana permintaan tidak di penuhi malah di kasih twin bed, Kamar tidak sesuai ekspektasi, akses ke lift susah dan lama, closet kamar mandi bocor, makanan kurang bervariatif, tulisan fresh milk tetapi rasanya seperti susu kental manis.
Reviewed July 22, 2018
Dear Ibu Ghea, Salam hangat dari Best Western Plus Kemayoran Terima kasih telah menuliskan review mengenai pengalaman menginap Ibu di hotel kami. Sebelumnya kami memohon maaf atas kekurangan yang menyebabkan ketidaknyamanan pada saat Ibu menginap di hotel kami. kami telah menginvestigasi permasalahan ini dan kami sudah melakukan tindakan preventif kedepannya. Izinkan kami mengundang Ibu kembali ke hotel kami dan memberikan pengalaman yang lebih baik lagi dari sebelumnya. Salam hangat, Ferry Andry Suswanto General Manager
Responded July 31, 2018
Best Western Plus Kemayoran Hotel
8.4
Excellent
Bintang from Indonesia
Family with teens
Superior Room
Stayed 4 nights in July 2018
Best Western Kemayoran ”
Great location close to J Expo , hotel design was unique . Walking distance to the street food with varieties of food options. Staff are friendly. One morning , We received a phone call from ms Ulfa , one of the hotel staff and she was very nice asking how was the room and everything, I found this quite nice that hotel ensuring the customers feels comfortable staying at the hotel :) bravo BW Plus .
Reviewed July 21, 2018
Dear Bintang, “Warmest Greetings from Best Western Plus Kemayoran Hotel…” Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our hotel facilities and staff performance. It is something for which we are especially grateful. Your nice comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded July 31, 2018
Best Western Plus Kemayoran Hotel
2.0
juniarto from Indonesia
Couple
Deluxe Twin Room
Stayed 1 night in February 2018
fcy”
gh
Reviewed May 12, 2018
7.2
Very good
Reinaldo from Australia
Couple
Superior Room
Stayed 1 night in May 2018
Value For Money but....”
you definitely leave feeling like you get what you paid for. The water pressure in the shower was terrible.
Reviewed May 07, 2018
Dear Reinaldo, "Warmest Greetings from Best Western Plus Kemayoran Hotel..." Thank you for giving your kind and favorable review to our hotel and trusting Best Western Plus Kemayoran Hotel as your staying place. We are really pleased getting a nice and constructive comment from you. First of all, we are regret for your dissatisfaction regarding your room and bathroom conditions. On behalf of Best Western Plus Kemayoran team, allow me to extend our apology for what have happened. We are looking forward to serve you again in the future Best Regards, Ferry Andry Suswanto General Manager
Responded May 11, 2018
Best Western Plus Kemayoran Hotel
2.0
Saravanaa from Malaysia
Business traveler
Superior Room
Stayed 1 night in April 2018
room very bad”
room very small pay more
Reviewed April 24, 2018
Dear Saravanaa, Warmest greeting from Best Western Plus Kemayoran, Thank you for writing us a review regarding your recent stay. We are apologize that your stay didn't meet your expectation. We are extremely alarmed by your statement regarding small room. Please be informed that we have 5 type of rooms with different measurements. We would be happy to offer you another room if you could ask us upon check in. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel. Best regards, Ferry Andry Suswanto General Manager
Responded May 11, 2018
Best Western Plus Kemayoran Hotel
7.6
Very good
Herlinyanto from Indonesia
Business traveler
Superior Room
Stayed 1 night in March 2018
normal hotel”
just a normal hotel with a basic facilities.
Reviewed March 24, 2018
Dear Valued Guest, "Warmest Greeting from BEST WESTERN PLUS Kemayoran Hotel” Thank you for staying with us and highly appreciate the time you took to share your review. We look forward to welcoming you again in the future. Sincerely yours, Ferry Andry Suswanto General Manager
Responded April 27, 2018
Best Western Plus Kemayoran Hotel
7.2
Very good
Hamde from Bangladesh
Group
3 Bedroom Executive Suite
Stayed 8 nights in March 2018
Very good”
This is more of a serviced apartment type of place than a hotel. It is in a giant building but its lobby is rudimentary, it's food services woefully inadequate, and bathrooms old-fashioned. The staff do their best and are extremely courteous. A suite with three bedrooms and small living and dining areas, plus kitchenette for under $100 per day is a bargain and so I would recommend this place for budget-minded families or groups.
Reviewed March 20, 2018
Dear Hamde, Warmest Greetings from Best Western Plus Kemayoran Hotel Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our hotel facilities and staff performance. It is something for which we are especially grateful. Your nice comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded May 05, 2018
Best Western Plus Kemayoran Hotel
5.6
Deddy from Indonesia
Couple
Superior Room
Stayed 1 night in February 2018
Bad facilities (Room, electricity, Air-conditioning)”
our room has upgraded form deluxe to junior suite BUT have a broken Air-conditioning which we must wait until 4 hours to get it done. 1.5 hour before check-out time, the hotels cut our electricity so if looks like we forced to check-out before the time. FYI, the electricity just out in our room. The other room in same floor still functioning. Sorry but we won't recommend this place to our friends
Reviewed March 19, 2018
Dear Deddy “Warmest Greetings from Best Western Plus Kemayoran” Thank you for choosing Best Western Plus Kemayoran Hotel as your staying place. We really appreciate your effort to take some time in reviewing our hotel. We really pleased getting a constructive comment from you. First of all, let me convey our sincere apology for the inconvenience during your stay due to our service. We have already informed and discussed regards to this matter with department concerned. We continue to be committed to providing you and all of our guests with the highest standards of service in the industry. We guarantee this kind of problem will never happen again in the future. Thus our guests in the future won’t be experienced by similar problem. We are highly valued your review very much. Hope we will serve you again in the future. Warmest regards, Ferry Andry Suswanto General Manager
Show more
Best Western Plus Kemayoran Hotel
8.8
Excellent
YOHANA from Indonesia
Solo traveler
Super Deluxe
Stayed 7 nights in November 2017
Location is near where I want to go and price is okay”
Everything just okay. A bit stingy with toiletries. Price okay.
Reviewed February 18, 2018
Dear YOHANA, “Warmest Greetings from Best Western Plus Kemayoran Hotel…” Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our hotel facilities and staff performance. It is something for which we are especially grateful. Your nice comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded May 11, 2018
Best Western Plus Kemayoran Hotel
8.0
Excellent
Budi from Indonesia
Business traveler
Superior Room
Stayed 1 night in December 2017
Very good”
Excellent bed, nice room and friendly staff
Reviewed February 07, 2018
Dear Budi, “Warmest Greetings from Best Western Plus Kemayoran Hotel…” Thank you for taking some time to review our hotel. We appreciate for a good comment from you explaining about our hotel facilities and staff performance. It is something for which we are especially grateful. Your nice comment will be a trigger for us to improve ourselves better and better in the future. Once again, thank you for trusting Best Western Plus Kemayoran Hotel your staying place. We look forward for the opportunity to welcoming you back at Best Western Plus Kemayoran Hotel in the future. Best Regards, Ferry Andry Suswanto General Manager
Responded May 11, 2018
Best Western Plus Kemayoran Hotel
6.0
RINTO from India
Family with young children
Junior Suite
Stayed 1 night in December 2017
Above average”
Just OK. Rooms need renovation... not much privacy as your room is very much visible to the adjacent apartment tower....You need to keep curtains always on if you need privacy.... Breakfast is just ok .... Buffet Dinner was good.
Reviewed January 02, 2018
Dear Rinto, Warmest Greetings from Best Western Plus Kemayoran Hotel Jakarta Thank you for writing us a review regarding your stay at Best Western Plus Kemayoran Hotel.We are delighted to know that you enjoyed our dinner. However, we are sorry that our hotel didn't meet your expectation. Your comment is really valuable to us so we can improve our service and facilities. We are looking forward to serve you again in the future Best Regards, Ferry Andry Suswanto General Manager
Responded January 05, 2018
Best Western Plus Kemayoran Hotel
4.8
ACHMAD from Indonesia
Family with young children
Superior Room
Stayed 2 nights in December 2017
not recommended”
1. Difficult to find car park, the hotel location is combine with other apartment and lack of information on car park location. 2. Refrigerator in the room is not cool at all. 3. Swimming pool is not so clean. 4. I ask to clean my room in the morning, after asking twice, the cleaning service come at 4 p.m. when i already back to the room.
Reviewed December 29, 2017
Dear Achmad, Warmest Greeting from Best Western Plus Kemayoran Hotel Thank you for staying with us and highly appreciate the time you took to share your review. Kindly accept our sincere apologies for the inconvenience. Please be sure that your constructive review has been passed to related department and immediate corrective action has been taken. However we will remain focus on always provide the best service and facilities for our guest by maintaining our high quality standards. We look forward to welcoming you again in the future. Sincerely yours, Ferry Andry Suswanto General Manager
Responded January 05, 2018
Best Western Plus Kemayoran Hotel
8.0
Excellent
Nicholas from United Kingdom
Business traveler
Superior Room
Stayed 2 nights in December 2017
Details are missing”
Great place, big room, terrific tv, okay internet and a marvelous breakfast. Service is to be desired. Very slow in restaurant for lunch or dinner, perfect for breakfast. List of cocktails on menu ... but ... no cocktails. In fact, no alcohol. Airco broke. Made mess of room. Maintenence repaired, but didn’t clean. Following morning, well over two hours for cleaner to come!!! If details are seen and looked after, this would be the perfect place in Jakarta to stay. Amazing riverlike swimmingpool and minimarket next door entrance
Reviewed December 23, 2017
Dear Nicholas, Warmest Greeting from Best Western Plus Kemayoran Hotel Thank you for staying with us and highly appreciate the time you took to share your review. We are glad to know that you enjoyed your stay at our hotel. Kindly accept our sincere apologies for the inconvenience. Please be sure that your constructive review has been passed to related department and immediate corrective action has been taken. However we will remain focus on always provide the best service and facilities for our guest by maintaining our high quality standards. We look forward to welcoming you again in the future. Sincerely yours, Ferry Andry Suswanto General Manager
Responded January 05, 2018
Best Western Plus Kemayoran Hotel
7.2
Very good
Patricia from Indonesia
Couple
Superior Room
Stayed 2 nights in December 2017
overall okay”
Room was big and clean. bathroom was also big and clean. One thing was I have requested a double bed in a smoking room but when I checked in the staff said there was only a twin room in a smoking room and all rooms were full. I told the staff that i have requested double bed and smoking room so he double checked again and gave me a double bed but non smoking room. No point in requesting even if you booked far before.
Reviewed December 21, 2017
Dear Patricia, Warmest Greeting from Best Western Plus Kemayoran Hotel, Thank you for staying with us and highly appreciate the time you took to share your review. Kindly accept our sincere apologies for the inconvenience. Please be sure that your constructive review has been passed to related department and immediate corrective action has been taken. However we will remain focus on always provide the best service and facilities for our guest by maintaining our high quality standards. We look forward to welcoming you again in the future. Sincerely yours, Ferry Andry Suswanto General Manager
Responded January 05, 2018
Best Western Plus Kemayoran Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss