Best Western Plus Montreal Downtown Hotel Europa

We needed to change the dates of our stay due to an injury during our holiday- I offered to pay more and the change of booking was to move it to earlier dates when they were not fully booked- and would then have had more chance of getting another customer at our later dates- they offered nothing and took the entire amount due for our stay- we had no issues getting refunds with the same type of booking at any other hotel. We previously stayed in best westerns all the time and I will never use another one of their hotels in future-and will notify all friends and family not to use their hotels either. Terrible customer service- while you need to have rules about cancelations and booking if this involves taking money from clients who would have paid more and increased your chances of making more money from other customers as well that’s just stupid business- they are clearly too comfortable in the market as a chain to not need to worry about customer service word of mouth or reviews!

Stayed for 5 nights at the hotel. Location is perfect, downtown, easy to access the metro (both green line and orange line), easy to access the airport by 747 express bus. The room is clean and nice staffs. Many restaurant nearby.

We were happy with this hotel for the price. Nothing fancy, but yet comfortable. Staff very helpful. Restaurants and shopping nearby. Only issue is serious construction opposite, that disrupted street and footpath. But taxis still readily available.

This property is located on Rue Drummond, just a few steps away from Rue Rene Levesque and St. Catherine so the location is excellent! The front desk staff was very helpful and courteous and so things started out great. Then, when we walked into the room (429), the room was big with a queen bed and a pullout sofa queen bed. There still was plenty of room to move around. The bathroom was modern and classic at the same time and was spotless! So well kept. Even if we were in the heart of downtown, I could hardly hear any noise. Montreal is a beautiful city and this hotel was for us the perfect place to call as our home base.

This is the second time we stayed at Best Western and were around for the Grand prix. The hotel is centrally located and close to night life, major attractions. Great area for shopping and close to train station. Would strongly recommend staying here if you are visiting for 3-4 days, cause it is clsoe to everything.

Located right in the center of downtown Montreal. Shopping is right besides the hotel with lots of restaurants around. The rooms are big and new. It might be a bit noisy at night as there are people playing music or talking loudly around the corner of the street.

I enjoyed a lot my stay. I was a very nice hotel which is exactly located in downtown Montreal. Room prices are reasonable. It is surrounded by tons of nice restaurants and you will never feel remote. However, room cleaning services were a bit pushy. They tried to get into my room even I didn’t signify I need room cleaning at the door.

I enjoyed a lot my stay. I was a very nice hotel which is exactly located in downtown Montreal. Room prices are reasonable. It is surrounded by tons of nice restaurants and you will never feel remote. However, room cleaning services were a bit pushy. They tried to get into my room even I didn’t signify I need room cleaning at the door.

Pros clean staff was friendly Cons room beside a construction site noisy at 7am

This was the worst Best Western I’ve stayed in. Staff member who checked me into our room was fantastic. She was friendly and and professional but it went downhill from there. Our beds were terrible. The beds sink in as soon as you go on them and they offer absolutely no support. When I went to the washroom I noticed a stain on the toilet seat. I don’t think I’ve ever witnessed this in any hotel room. By then it was so late into the night I didn’t bother requesting a room change. When I went down to let front desk know, it was a different staff member by then, she was not as professional as the earlier staff member I interacted with. She merely replied house keeping was gone for the night. I explained I just wanted to let them know and that I had already cleaned it. I didn’t bring up I wanted house keeping to clean it so I’m not sure why that was her first response. I guess I was expecting more of an apology and acknowledgement for finding a disgusting stain on my toilet seat.

We stayed for one night at the Best Western Europa , it was just OK. $ 40 parking fee in a empty lot out back. The building was very old and rooms were just ok I have stayed in much nicer hotels in Montreal and probably would choose one of those next time.

Its a good hotel and a good location.

We found the location to all the nightlife and downtown core shopping to be excellent. Where it was our first trip to Montreal the staff was more than willing to pin point places of interest we might visit. They directed us to some good nightlife that was in close proximity which we enjoyed very much. The room was very clean and the staff was very accommodating when we were in and out of the room. Two thumbs up to everyone. Great job! I would not hesitate to go back there!

We were 2 couples with 1 baby. We ordered 2 rooms for 1 night. One of the rooms had a strong lingering odour where they had cleaned up after a previous guest, but the staff immediately changed our room without any fuss, and both rooms although fairly small were clean and comfortable . Staff were lovely to deal with and our stay was pleasant. The hotel is aging, but considering its location, and the price we paid, it still represents good value. If you're looking for a larger and more updated room, I would suggest you look at Best Western Premium properties as the one we stayed in at Quebec was great. Having said that, if you just need a centrally located room for a sightseeing or shopping base, this will do nicely.

Good Value for money . Excellent location, service. I have to mention the front desk staff, they were always willing to help with a smile. My luggage did not come but I did not feel anything short as they helped with the small things like tooth paste or shaving cream which made it much easier for me.

good location, good price, comfy room; free early check-in if you're a member; free luggage storage after we check-out; room floor was a bit dusty; missed a couple toiletries on the last day of our stay; overall, very good price at a convenient location.

I would highly recommend this hotel to single travellers and couples who come to montreal for business or pleasure. Location could not be any better, right in downtown, where a lot of offices are located as well shopping malls, restaurants, etc...

We stayed two nights at this facility. The room was clean and spacious. Staff was very helpful. On premises restaurant was very good and reasonably priced. The downtown location was excellent. Would return again.

The europa is a great hotel in a very good part of town. The 1 bedromm suite on the sixth floor is excellent, with it's own kitchen area and a shower that could take 3 people. I did not use the restaurant but other people said it was very good. The reception area is very large and has a water fountain that is very impressive. The only two drawbacks i found was the reception internet was not working as you cannot access your e-mails,I was told they would get someone to look at it but never did. The second drawback was the bar was not open and when i asked i was told they were applying for new licence but on check out i was told the bar had been shut for one year,if this is the case they should put this on their website. But overall a very good hotel.

location was good especially on a winter season.mCoras was in the facility and serve great breakfast.