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Best Western Plus The Ivywall Hotel
Deluxe 1 Double Bed - No Smoking - Bathroom, Best Western Plus The Ivywall Hotel in Palawan
Exterior view, Best Western Plus The Ivywall Hotel in Palawan
Lobby, Best Western Plus The Ivywall Hotel in Palawan
Lobby, Best Western Plus The Ivywall Hotel in Palawan
Interior view, Best Western Plus The Ivywall Hotel in Palawan
Interior view, Best Western Plus The Ivywall Hotel in Palawan

Removed from saved list

8.8

Excellent

1,331 reviews

1,331 reviews

Breakfast82
Housekeeping76
Food & Dining21
See map
See map

9.0

Exceptional

Location rating score

Exceptional location
Popular neighborhood
Excellent for walking
Parking
FREE
Walkable places
Pedro Vicente Park
330 m
Palawan Heritage Center
380 m
Palawan Museum
470 m
Popular landmarks
Puerto Princesa City Baywalk Park
1.7 km
Firefly Watching
6.9 km
Palawan Wildlife Rescue and Conservation Center
8.7 km
Cowrie Island
11.4 km
Ugong Rock
40.3 km
Closest landmarks
A. Baluyut-Lim Dental Clinic
500 m
NCCC Mall
620 m
Puerto Princesa International Airport
750 m
Agape Rural Program
760 m
Kaingud Arts and Crafts
780 m

Best Western Plus The Ivywall Hotel

Rizal Avenue Extension, Puerto Princesa, Palawan, Philippines, 5300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Puerto Princesa, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Puerto Princesa Underground River. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Palawan

Check-in [24-hour]

Airport transfer

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Palawan every 2 minutes on Agoda.com
Value for money8.7
Distance to city center0km
Location rating9.0
Nearest airportSan Vicente Airport (SWL)
Distance to airport104.5 km

Rooms available at Best Western Plus The Ivywall Hotel

Premier 2 Single Beds - No Smoking
...
  • Room size: 32 m²/344 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Premier 1 Double Bed - No Smoking
...
  • Room size: 32 m²/344 ft²
  • Nature view
  • 1 double bed
Enter dates to see prices
Deluxe 1 Double Bed - No Smoking
...
  • Room size: 26 m²/280 ft²
  • Nature view
  • 1 double bed
Enter dates to see prices
Deluxe 2 Single Beds - No Smoking
...
  • Room size: 26 m²/280 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
Suite-1 King Bed, Non-Smoking, Sofa, Refrigerator, Wi-Fi, Continental Breakfast
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Premier Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Handicapped Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds or 1 double b...
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Suite
...
  • Room size: 59 m²/635 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Is car parking available at Best Western Plus The Ivywall Hotel?

Best Western Plus The Ivywall Hotel has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What precautions does Best Western Plus The Ivywall Hotel take in terms of hygiene, safety, and cleanliness?

Best Western Plus The Ivywall Hotel satisfy our mandatory standard for cleanliness and safety by providing hand sanitizer and daily disinfection in common areas. This property also comes prepared with first aid kit, free face masks, temperature check for guests and staff, sterilizing equipment, body thermometer, and staff trained in safety protocol for more completed safety precautions and hygiene protocols.

What is the typical travel time to the nearest airport from Best Western Plus The Ivywall Hotel?

The average travel time to get from Best Western Plus The Ivywall Hotel to the airport is 5 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.

What points of interest are nearby Best Western Plus The Ivywall Hotel that are in walking distance?

While remaining at Best Western Plus The Ivywall Hotel, start off your holiday break by visiting the closest attractions that are within walking distance to the property which include Pedro Vicente Park, Palawan Heritage Center, and Palawan Museum.

How many floors does Best Western Plus The Ivywall Hotel have?

Best Western Plus The Ivywall Hotel has a total of 5 floors.

What is the verified guest review consensus about Best Western Plus The Ivywall Hotel's view?

100.0% of our verified customer evaluations have given an optimistic review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Best Western Plus The Ivywall Hotel down in the review section.

What is the typical rating that verified Business travelers' have given to Best Western Plus The Ivywall Hotel?

Verified business travelers that have stayed at this property have given Best Western Plus The Ivywall Hotel an average rating of 8.4. You can look up more detailed customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with young children have given to Best Western Plus The Ivywall Hotel?

Verified families with young children that have stayed at this property have given Best Western Plus The Ivywall Hotel an average rating of 8.6. You can look up more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

See map

Explore the neighborhood

What people love about Best Western Plus The Ivywall Hotel

  • 10

    Exceptional
    Cleanliness

    "It is brand new, very clean, great breakfast selection."

    Lara

    |

    May 15, 2023

  • 10

    Exceptional
    Cleanliness

    "Decor is superb, local dancing and singing at restaurant, clean and attention to detail."

    Cindy

    |

    February 29, 2020

  • 9.2

    Exceptional
    Staff 

    "Lovely Rooms, great location, nice facilities and friendly staff."

    Joel

    |

    April 8, 2020

Overall rating:

8.8

Excellent
1,331 reviews
Cleanliness
9.1
Facilities
8.6
Location
9.0
Read all reviews >
What travelers say they love:
Bed was comfy and the hotel was quite close to the airport.
Sarah from Philippines
Couple
More about Best Western Plus The Ivywall Hotel

More about Best Western Plus The Ivywall Hotel

Best Western Plus The Ivywall Hotel

Make your vacation a genuine city adventure with a stay at Best Western Plus The Ivywall Hotel, which offers an activity-enabling location right in the city center -- so you can see more and do more in Palawan.
Best Western Plus The Ivywall Hotel provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Shuttle services provided by the hotel make exploring Palawan even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Best Western Plus The Ivywall Hotel is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Best Western Plus The Ivywall Hotel include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious free breakfast, which you'll always enjoy at Best Western Plus The Ivywall Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Enjoy the countless activities offered at Best Western Plus The Ivywall Hotel. Finish your vacation days right by dropping in at the spa. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the souvenir shops.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Breakfast

85 mentions

Housekeeping

43 mentions

Swimming Pool

41 mentions

Food & Dining

28 mentions

Languages spoken
  • English
  • Filipino
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Pool with view
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast [free]
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids meal
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Service animals are welcome
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes dryer
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Hypoallergenic
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Linens
  • Mini bar
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service

Food and dining

Breakfast options
  • Continental

Location

Rizal Avenue Extension, Puerto Princesa, Palawan, Philippines, 5300
Excellent
Location

9

Airports
  • San Vicente Airport (SWL)
    104.5 km
Public transportation
  • Puerto Princesa Bus Station
    4.9 km
Hospital or clinic
  • A. Baluyut-Lim Dental Clinic
    500 m
Shopping
  • Robinsons Place Mall Palawan
    3.0 km
Convenience store
  • ABCD Convenience Store
    250 m
Cash withdrawal
  • ATM
    760 m

What's nearby

Popular landmarks
  • Puerto Princesa City Baywalk Park
    1.7 km
  • Firefly Watching
    6.9 km
  • Palawan Wildlife Rescue and Conservation Center
    8.7 km
  • Cowrie Island
    11.4 km
  • Ugong Rock
    40.3 km
  • Puerto Princesa Underground River
    54.1 km
  • Las Cabanas Beach
    170.7 km
  • Seven Commandos Beach
    173.0 km
  • Nacpan Beach
    188.2 km
Nearby landmarks
  • Pedro Vicente Park
    330 m
  • Palawan Heritage Center
    380 m
  • Palawan Museum
    470 m
  • A. Baluyut-Lim Dental Clinic
    500 m
  • NCCC Mall
    620 m
  • Puerto Princesa International Airport
    750 m
  • Agape Rural Program
    760 m
  • Kaingud Arts and Crafts
    780 m
  • PNS Athletic Ground
    840 m
  • Abueg Gymnasium
    840 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property requires a security deposit equivalent to one night stay upon check-in.
  • Airport transfer is available at no additional charge. In order to reserve the transfer, please inform the property of your arrival details at least 2 days prior to arrival.
  • The hotel offers tour packages. Discounts are provided to guests that will book in advance. Please contact the hotel directly for further details.
  • Pool operations are from 7:00 am to 6:00pm Pre-Arranged Airport Transfers
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee100 PHP
  • Distance from city center0km
  • Travel time to airport (minutes)5
The property
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 120
  • Room voltage220

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Pool operations are from 07:00 AM to 06:00 PM. Pre-Arranged Airport Transfers available.

Reviews of Best Western Plus The Ivywall Hotel from real guests

Provided by verified guests of Agoda
8.8
Cleanliness9.1
Facilities8.6
Location9.0
Service8.8
Value for money8.7
High score for Palawan
Rating
9+ Exceptional (430)
8-9 Excellent (101)
7-8 Very Good (79)
6-7 Good (18)
<6 Below Expectation (51)
Time of the year
Mar - May (113)
Jun - Aug (143)
Sep - Nov (199)
Dec - Feb (224)

Show reviews that mention 

Showing 679 verified guest comments
12345
10.0
Exceptional
Grace from United States
Couple
Premier 1 Double Bed - No Smoking
Stayed 3 nights in December 2018

The best hotel my partner and I had in Palawan.”

My partner and I traveled from Manila to Coron to El Nido to Puerto Princesa, which we means we stayed at three different hotels while in Palawan. The first two hotels we stayed at weren't terrible but I can confidently say that the Best Western Ivywall in Puerto Princesa was definitely BEST hotel we stayed at in Palawan. The staff were incredibly friendly, willing to fix any error that happened during our stay (we had a few, but nothing that would bring down their score) and always with a smiling face. My partner and I enjoyed their scrumptious breakfast buffet (that had different items each time) and on our last night, we went to the Balayong restaurant, which they had given a 600 PHP voucher for. It was quite empty but the entertainment was very enjoyable - both the dancers and the live band. The food was good but small portions for quite a high price for the Philippines. The hotel itself was gorgeous, always air conditioned, smelled good and comfy to just spend the day in. 10/10!

Reviewed December 14, 2018

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10.0
Exceptional
Steven from United States
Couple
Stayed 3 nights in January 2017

2 night stay in Palawan”

My wife and I stayed two nights at the Best Western Plus The Ivywall Hotel. Upon arriving at the airport, we caught the shuttle to the hotel. We were greeted by the staff who were very friendly and professional. We entered our room and were surprised how spacious it was. The complimentary breakfast buffet was very good and the type of food changed every morning. The whole staff and even the security guards are very friendly to help you with any question you may have. I highly recommend this hotel to anyone staying in Puerto Princesa. One last thing, if you want a city tour ask the security guard for "Manong Boy", he was a great tricycle driver and the city tour should cost you 700 pesos for the whole tour.

Reviewed February 03, 2017

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8.8
Excellent
Godfrey from United Kingdom
Couple
Premier 1 Double Bed - No Smoking
Stayed 6 nights in April 2018

Very warm hotel to spent ur holidays ”

We spent 6 night in Best Western Plus The Ivywall Hotel, the staff are warm and welcoming. It is located at the heart of Puerto Princessa. Less than 15mins from the airport (the hotel provides shuttle that picks up and off drop off guests at the airport), 15mins walk to SM mall, less 30mins to Robinson mall on tricycle and loads of other bars and restaurnts around if you feel bored. We spent evening at the Balayong Grill & Bar which is the hotel's bar which live music and my girlfirend and I will cherish the memory we had in Best Western Plus The Ivywall Hotel. On a very hot afternoon, we swim at outdoor swimming pool and we had the best cocktail (Blue Hawaiian, try it ;)). During breakfast is a very nice time to catch up with other guests from all over the world, with positives vibes that filled the dining hall. And it's amazing that the hotel manager serves and make sure guests are ok and comfortable. We really enjoyed the tour we booked through the hotel. We ll comeback again

Reviewed April 09, 2018

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9.2
Exceptional
Marither from Philippines
Family with teens
Stayed 4 nights in February 2017

Tourists kept checking in”

It's no wonder why tourists were all trying to secure a room daily--the Best Western easily trumps other options in the heart of Puerto Princesa. While older and bigger resort accommodations offer beach-side views and plenty of activities, the IvyWall is in a league of its own whether you're a leisure-seeker or a business traveler. The hotel is literally just a few minutes away from the city's top restaurants. The airport is a five-minute drive. Trike options wait for you outside and tour services are available with third-party travel agencies partnering with the hotel. There are caveats though like a small pool and a limited menu. The breakfast buffet is superb and we heard it's the best in the area. It's one of the newest hotels so expect that you may have to remind the front desk of a few things. They got confused with our tour schedules but they were quickly fixed in our favor. The security guards area always ready to answer your question regarding tourist spots and restaurants. Overall the hotel offers great value for everyone.

Reviewed February 08, 2017

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10.0
Exceptional
KATRINA from Philippines
Family with young children
Premier 1 Double Bed - No Smoking
Stayed 4 nights in August 2019

Absolutely Wonderful Hotel ”

I got our rooms during a flash sale here in Agoda. I was able to book 2 rooms instead of 1 because the price was so low. When I looked at the regular rates in the hotel, I was shocked. I got almost 75% off. They offered complementary transfers from the airport. I loved the VIP treatment upon landing in Puerto Princesa. The driver (Robert) immediately gave us tips on how to get around. The airport is just about 5 minutes drive from the hotel. It's in a central area and is near restaurants, banks, convenience stores, etc. I loved the interiors of the hotel. The room was sparkling clean and the beds were so comfortable. The breakfast had limited choices but all were very delicious. The staff were extremely pleasant and warm. I love Ivywall! I highly recommend this place to anyone who is going to Puerto Princesa.

Reviewed August 24, 2019

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10.0
Exceptional
Lady from Philippines
Couple
Stayed 1 night in February 2017

Modern and comfortable with friendly atmosphere”

Our first time in Palawan and Puerto Princesa. We were out to see the underground river and decided to stay a day in the capital. The reason why I chose Best Western Ivy Wall was the closeness to the airport, and I learned from a former business colleague that Best Western has very good standard in its hotels. I just grabbed a good price and an upgrade and it's all worth the money I paid. The staff were also very helpful in finding us a taxi when we had to make a visit at my sister's house. Restaurant was very good with enough items in the menu to choose from. All I can say is, my husband and I had an excellent experience at Ivy Wall and giving the hotel my rating of 5/5.

Reviewed March 06, 2017

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8.8
Excellent
Ralf from Germany
Solo traveler
Stayed 5 nights in October 2016

Very pleasent stay”

Staying at this hotel was very pleasent and comfortable. All of the staff were very supportive, friendly and helpful. The breakfust comes in buffet style and provides international and also local foods. All of them were great. Sometimes the food ran out, but just asking the staff for refilling wasn't any problem at all. If you are looking for a better location on Palawan, this hotel might not be the first joice, since it is located in Puerto Princesa, whereas the more popular and well-known spots are around El Nido or Borocay. However, if you want to explore some quiet beaches and country-side around, or just drop by for a night heading to another place on Palawan, the Best Western Hotel will provide you with a very pleasent stay and will be a perfect stay. Also great if you want to just relax at a place, not so crowded by tourist, but with more infrastructure around like restaurans, malls and cinemas.

Reviewed October 13, 2016

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10.0
Exceptional
Roy from Philippines
Solo traveler
Stayed 4 nights in June 2017

Exceptional”

I was surprised by the quality of this hotel as I am used to Best Westerns in the US. This hotel is so much better than its US counterparts. The room is clean and well maintained. The staff is very accommodating and friendly. The breakfast buffet is great- so much better than the breakfast of BWs in the US. I mean it belongs to a category that is well above than what I've experienced in the US and I've been to several of them. There's just no comparison. I was able to get a Deluxw room for less than $55 a night. What a deal. I will definitely recommend this hotel to anyone who wants to visit Puerto Princesa- Filipinos and foreigners alike! It's location is great- close to key places in Puerto and a few breast bars.

Reviewed June 06, 2017

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10.0
Exceptional
Cara from Philippines
Group
Stayed 3 nights in November 2016

Beautiful hotel in a great location”

I went here with my parents and the hotel was a great base for our tours around Puerto Princesa; it's less than 5 minutes away from the airport, the NCCC mall, and some of the best restaurants in the city. The staff was very welcoming and helpful in booking our tours and giving us directions and recommendations on where to eat. The room itself was comfortable and had all the amenities we required. We were also pleasantly surprised by the wide selection at the buffet breakfast. All in all we were very happy with the place (which had beautiful interiors and decorations by the way), especially at the great price we got here in Agoda!

Reviewed December 06, 2016

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8.8
Excellent
Ma. from Philippines
Couple
Stayed 1 night in June 2017

Best Hotel in Puerto Princesa only if...”

We had an overnight stay in this hotel before the day of our flight. It was a newly built hotel and conveniently located in the city of Puerto Princesa. You will be greeted by smiling faces of the staff at the lobby and glad that we were able to check in early as we came all the way from the exhausting journey from El Nido. They will give you a complimentary Pandan or Iced Tea Welcome drink for refreshment which tastes good. The room was quiet, clean, spacious and has a very comfortable bed. Air conditioning in the room works pretty great. The standard room that we got comes with buffet breakfast, complimentary bottled waters and full toiletries. They have nice standard pool and gym at the 3rd floor and business area with computers at the 2nd floor. They also has a complimentary shuttle service, you just have to arrange the schedule with the front desk before the day of your flight. Only one incident though that when me and my husband used the elevator and a female manager is along with us, she never effort to greet us, smile or even a warm nod; instead she just looked at us and pretend we were not there. I know to myself that she is one of the managers, not just because of her uniform but because all of the staff were greeting her and giving her courtesy. I know it was just a plain greeting, but for me, if all of your staff were doing the effort of making your clients feel at home by just simply giving a warm greeting, a smile or a nod, why wouldn't you? I am sorry but I wasn't able to get her name but the next time I'll stay in this hotel and she will still give that same attitude, I might get her full name and her attention.

Reviewed June 19, 2017

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8.4
Excellent
Sarah from Philippines
Couple
Premier 1 Double Bed - No Smoking
Stayed 1 night in December 2019

New, big rooms and clean hotel near the airport”

I recommend this place. I was surprised by the size of our room and the cleanliness of the bathroom. TV and room facilities seemed brand new. Service wise I have no issues. Bed was comfy and the hotel was quite close to the airport. My issue is with the tour operator that they have partnered with, a group called Miroju. We booked a shared van to take us from Palawan to El Nido. The driver was late, and picked so many passengers that it took 1 hr and 30 minutes before we were away from Puerto Princesa proper (sometimes going on random stops where no passenger was ever picked up, and revisiting some resorts for new passengers). There was a random lunch stop which we weren't informed of which took another hour. All in all it took us almost 7 hours to reach El Nido and as a result we missed a connecting ferry which was very annoying. Driver also talks and acts dodgy. I read that it only takes 4.5 to 6 hrs usually. Other than this, I have no issues.

Reviewed December 29, 2019

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10.0
Exceptional
Gemma from United Kingdom
Group
Stayed 2 nights in January 2017

Beautiful. luxurious hotel for a great price”

Thoroughly enjoyed my stay in the Best Western Plush The Ivywall Hotel, it was great value for money, the staff were incredibly friendly, the food was great and the rooms felt very luxurious. Would definitely recommend to stay here.

Reviewed March 02, 2017

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10.0
Exceptional
Sinisa from Croatia
Solo traveler
Stayed 3 nights in November 2017

all 5 stars”

I stayed already several times in the hotel and will continue to do so since the quality delivered for that price has no match in Puerto Princesa. Cleanliness, kind and helpful staff, good breakfast, convenient location, nice albeit somewhat swimming pool, everything was flawless, as usual. Sometimes, such as this time, some extra noise can be heard from nearby restaurant(s), but stopped at proper time (around 11pm). The only remark concerns Agoda.com since booking was done on their site, voucher bears Agoda name but when checking in, discovered that booking was done by Booking.com what was not expected and created a moment of confusion.

Reviewed December 05, 2017

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9.6
Exceptional
Aileen from Philippines
Family with young children
Stayed 2 nights in December 2016

Highly recommended!”

Staff are very courteous and polite, the hotel is fairly new as it was built only July of this year. Rooms are spacious, the single bed is actually the size of a double bed. We were allowed for a late check out without additional charge even though it was a peak month (December) and the hotel is fully booked. Music played along the hallway. Welcome drinks are offered when we checked in. Buffet breakfast maybe improved as there were limited fruits offered, brewed coffee available upon request. The hotel is very near the airport, it took us less than 5 mins going back to puerto princesa airport. So far, this is highly recommended.

Reviewed December 14, 2016

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10.0
Exceptional
Juneth from Philippines
Group
Stayed 2 nights in August 2016

The best hotel you can get in Puerto Princesa”

Nicest driver, very accommodating staffs, everyone as in everyone will greet you whenever you pass through them. Take note that their room rates are not expensive yet they have very high service quality. We arrived at the airport at almost 8 am and the driver is already waiting for us. He already gave us a little bit infos on what we can do and where we can go. At the lobby, they warmly welcomed us with a great smile. Our check in hour is 12:00 nn but since we arrived early, they granted us to check in at 10:00 am for FREE!! Their rooms are very clean, delicious buffets, and nice amenities. On our last day, our check out time should be 12:00, but since we went for a little tour, we got back at the hotel at 2:00 pm but they granted us that extension for FREE! We are very grateful for the experience and making our stay in Puerto Princesa extra special.

Reviewed August 12, 2016

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9.2
Exceptional
Pat from United States
Couple
Stayed 4 nights in February 2017

Nice New Hotel in PPS Well Worth a Look”

this is a newer hotel (July 2016 open I think) much in the World Class "Luxury" style you might find in Tokyo or Shanghai or San Francisco - But at a Philippines price ! For sure not one of the cheaper hotels in PPS, but not too much more that other "Average" hotel I stayed at in PPS. So for my $$ it was a really good deal (Excellent Value for the money). Location was good for my needs - Right on Rizal about half way between Airport entrance and city center. One word of advice for the Trikes, don't take Trike from "The Line Up" of Trikes waiting outside the Hotel, instead just walk away from the hotel and hail a trike from the street and you will pay much less than directly in front of the Hotel (as much as 1/2 less). The hotel was brand new so very clean. We stayed 4 nights and had a little bit of a problem to get room cleaned first day . . . But I simply talked to our Housekeeper on our floor and arranged a time to clean room and it worked perfect the rest of the trip. The staff was very nice (of Course, this is the Philippines, everyone is very nice !). But front desk was very good to meet all of my requests (like change for a 500 peso note to use for Trike fare). Also, They provided late checkout (by 1 hour) for last day ! The facility is great - Everything is new. We used pool several times and it was great with bar right next to the pool (although drinks were very expensive). Also, gym looked really first class (I did not use). Best of all was Buffet breakfast ! ! Very good quality, everything hot and fresh, really great staff (I had favorite table by window they tried to save for us). They have an egg cooking station and really nice to get a few fresh cooked eggs made fresh while you watch. Will come back again

Reviewed February 25, 2017

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10.0
Exceptional
Angel from Philippines
Business traveler
Deluxe 1 Double Bed - No Smoking
Stayed 1 night in October 2018

Would stay here again!”

The hotel is new. Room was clean, spacious and comfortable. The breakfast buffet was good as well. Good location near the airport. It's a plus that they offer complimentary transfers to the airport. Would definitely stay here again on my next trip to Puerto Princesa.

Reviewed May 28, 2019

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10.0
Exceptional
Ma. from Philippines
Family with teens
Stayed 3 nights in September 2016

Extremely pleased ”

Stayed at Best Western Plus for 4D3N with my mom, my sister and her husband (Sept 18-21). .We booked 2 deluxe rooms and we were all pleased with everything in this hotel -- breakfast was delicious, all the staff were sincerely friendly, very clean rooms with brand new fixtures and appliances, big TV, small but nice gym and pool. On our first day, we booked all our tours through their front desk -- city tour, underground river, honda bay island hopping and enjoyed them all, all hassle free. They even helped us book our dinner at Ka Lui.

Reviewed October 02, 2016

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10.0
Exceptional
zaida from New Zealand
Couple
Stayed 2 nights in December 2016

Great stay”

Excellent hotel. Helpful and friendly staff. Very clean. When I go back to puerto princesa I will definetely stay again in best western plus. 👍👍

Reviewed January 23, 2017

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9.2
Exceptional
Dominic from United States
Couple
Stayed 1 night in April 2018

Great location near airport!”

We had a wonderful stay at the Best Western Ivywall! Our room was clean, spacious, and inviting. The restaurant on site had delicious food and the pool/pool bar was great. Located about 5-7 minutes from the airport and 10 minutes from the Mall. Would return!

Reviewed July 02, 2018

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