Best Western Premier Collection Richmond Hotel
Best Western Premier Collection Richmond Hotel
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 Best Western Premier Collection Richmond Hotel
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Location
Excellent
8.5
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Best Western Premier Collection Richmond Hotel

Excellent location
Stay in the heart of Liverpool
Have a question for Best Western Premier Collection Richmond Hotel?
Excellent
From 166 reviewsSee what guests said
8.3
Recommended by 80% of guests
  • 250 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms

  • Daily housekeeping

Room choices
8.4
Excellent
Room comfort & quality
Classic Double Room
Classic Double Room
...
  • Street view
  • 25 m²/269 ft²
  • 1 double bed
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Junior Suite
Junior Suite
...
  • Street view
  • 35 m²/377 ft²
  • 1 double bed
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One-Bedroom Apartment
One-Bedroom Apartment
...
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    Balcony Suite
    Balcony Suite
    ...
    • 35 m²/377 ft²
    • Non-smoking
    • 1 double bed
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    Double Single Use Standard
    Double Single Use Standard
    ...
    • 25 m²/269 ft²
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    Classic Twin Room
    Classic Twin Room
    ...
    • 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
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    Suite Twin
    Suite Twin
    ...
    • 35 m²/377 ft²
    • Non-smoking
    • 2 single beds
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    Executive Double Room
    Executive Double Room
    ...
    • 35 m²/377 ft²
    • Non-smoking
    • 1 queen bed
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    Executive Twin Room
    Executive Twin Room
    ...
    • 35 m²/377 ft²
    • Non-smoking
    • 2 single beds
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    Double Standard
    Double Standard
    ...
    • 25 m²/269 ft²
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    More about Best Western Premier Collection Richmond Hotel

    More about Best Western Premier Collection Richmond Hotel

    An overview

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    Nearest essentials

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    What they offer

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    What's nearby

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    Guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (166)Booking.com Reviews (1797)
    8.3
    Excellent
    Cleanliness8.6
    Facilities7.9
    Location8.5
    Room comfort and quality8.4
    Service8.6
    Value for money8.1
    Provided by verified guests of Agoda
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    Room type
    Classic Double Room
    Junior Suite
    Classic Twin Room
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    Showing 94 verified guest comments
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    6.8
    Good
    Deirdre from United Kingdom
    Family with teens
    Twin Standard
    Stayed 1 night in June 2018
    Good”
    I was very disappointed with this hotel. I paid €176 for a one night stay. Room was very plain, no mirror at dressing table, no pictures on the wall, no cushions etc. The aircon doesn't work and you cannot open the window so on a warm summer evening its like a sauna. Couldnt sleep at all. The receptionist brought a dehumidifier at 7am and we then got some respite and slept for a while. We were given a discount on check out but we would have preferred a good experience. The breakfast was a bit chaotic because we went at peak time but everything was delicous.
    Reviewed June 15, 2018
    7.2
    Very good
    Suharti from Singapore
    Solo traveler
    Apartment One Bedroom
    Stayed 2 nights in May 2018
    Meets the basic criteria”
    I stayed in the one bedroom apartment over a weekend. It was nice and cosy, quite large for one person. Everything was prim and proper, and the only downside was the thin walls. I could hear my neighbour's TV blaring from upstairs and also their conversations faintly. Location was very central to attractions and breakfast is a must-have!
    Reviewed May 31, 2018
    4.8
    Ahmad from United Arab Emirates
    Group
    Classic Twin Room
    Stayed 1 night in April 2018
    Average hotel (Overpriced for the quality and standard)”
    Stayed here recently for the Liverpool AS Roma semi final. Was dissappointed by the hotel apart from the friendly staff. The hotel felt dirty and there was a strange musty smell about the place. It feels like it is time for a refurb. Overpriced but as it was a busy day due to the football i had to swallow the bitter pill.
    Reviewed April 29, 2018
    8.0
    Excellent
    Margaret from United Kingdom
    Group
    Executive Twin Room
    Stayed 2 nights in April 2018
    Very good”
    Hotel is in very good location and staff are very friendly. Rooms could do with some TLC and we had problems with our shower taps which were very stiff. Nice touch being given fresh milk and water in fridge and for free but maid did not top up so had to ask at reception. Dinner package seems like good value but food was disappointing and wait between courses was very long.
    Reviewed April 15, 2018
    9.2
    Exceptional
    WILLIAM from United Kingdom
    Couple
    Executive Double Room
    Stayed 2 nights in January 2018
    Exceptional”
    excellent value, staff went out of there way to help, 5 minutes from L1. Brilliant week end.
    Reviewed January 23, 2018
    8.8
    Excellent
    Andrew from Australia
    Family with teens
    One-Bedroom Apartment
    Stayed 1 night in December 2017
    Stay at Richmond Apartment, Liverpool.”
    We enjoyed our stay at the apartment as there was plenty of space in the room for us. It was close and convenient to the city and was clean and tidy. We were helped wonderfully by one of the receptionists which added to our experience.
    Reviewed January 04, 2018
    9.6
    Exceptional
    Diane from United Kingdom
    Group
    Classic Double Room
    Stayed 1 night in November 2017
    Diane Turner”
    This a very nice hotel the staff where helpful the rooms very nicely presented the breakfast absolutely gorgeous would stay again
    Reviewed November 28, 2017
    10.0
    Exceptional
    Stephen from United Kingdom
    Couple
    Classic Double Room
    Stayed 2 nights in November 2017
    Absolutely fantastic x ”
    Booked here last minute and it totally blew us away, it is very modern and nicely decorated the rooms are exceptional. The staff are very polite and hard workers and nothing is to much trouble. Ideally located not even a 10 minute walk to the city centre and you have plenty of restaurants around the corner.
    Reviewed November 28, 2017
    9.2
    Exceptional
    Debra
    Couple
    Classic Double Room
    Stayed 1 night in November 2017
    Would definitely stay again!”
    Great location and surprisingly quiet. Large room and very comfy bed. Staff very professional and welcoming - went out of their way to ensure we had a good stay. Highly recommended.
    Reviewed November 07, 2017
    7.6
    Very good
    Geoff from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in November 2017
    Average”
    The first room we had on the ground floor was refurbished but so noisy, the water from all the rooms above basically ran through the pipes hidden behind the bathroom walls. The walls were thin and we could hear next door’s tv which wasn’t on loud. We moved rooms to a quieter upper floor but the shower was dreadful and it was cold, the aircon / heating didn’t work. The style of the hotel’s refurbishment was not very tasteful and all of the doors and outer doors to the groups of rooms banged without fail.
    Reviewed November 06, 2017
    10.0
    Exceptional
    WILLIAM
    Couple
    Suite Double
    Stayed 1 night in November 2017
    GOING BACK”
    From the moment my partner and I walk through the doors of The Richmond nothing was to much trouble for the staff from the valet parking to asking directions . Our room was excellent never expected a suite very spacious . Looking forward to going back in January.
    Reviewed November 06, 2017
    8.8
    Excellent
    Senia from Ireland
    Couple
    Classic Double Room
    Stayed 3 nights in November 2017
    Definitely will be returning to stay!!”
    This hotel is brilliant! The Handy phone in the room made the trip so much better was so much easier to find places and shopping centres. The hotel is very well located to the city centre. The staff are brilliant and do their best to ensure your stay is as relaxed and calm as possible! The interior design of the hotel in total is stunning! The in room complimentary tea and coffee making services, mini fridge and in room thermostat make the stay that bit better. I would definitelt go back!
    Reviewed November 06, 2017
    8.8
    Excellent
    Revy from Indonesia
    Solo traveler
    Classic Double Room
    Stayed 2 nights in October 2017
    All in all, a repeatable experience”
    I really enjoyed the comfortable bedroom and its beautiful spacious marbled en-suite bathroom with a bath tub. It really relaxes you after a good walk around the city centre, particularly since my fave spot of city centre, the Merseyside waterfront / Albert dock is a bit further from the hotel. So a nice hot bath, dippin’ into the tub was what I looked forward to each nite of my stay. Moreover, the toiletries are perfectly stating that this is not a budget hotel. The hotel also provided the guest with a free mobile phone stationed on the working desk of the room, available & easy to navigate upon check in. This I have found REALLY helpful to be confident in my ways going around the city with data/internet connection available to support GoogleMaps use and free calls to make to local numbers, both landline & mobile. Waitta go Richmond! Breakfast unfortunately was not that good. Served as a buffet, burnt sausages for a supposedly full English breakfast were a turn off. The other selections, like bread & cold breakfast were a bit scattered-ly located further from the main buffet. But the cappuccino and everything else the one-touch coffee machine makes are properly good. All in all, a repeatable experience.
    Reviewed November 04, 2017
    4.4
    Gavin from United Kingdom
    Solo traveler
    Classic Double Room
    Stayed 2 nights in October 2017
    Poor service, Hotel room was filthy, mediocre breakfast, ”
    The location is pretty much real near the town centre and about 10-15 minutes away from the docks where you can get a ferry across the Mersey. My room was filthy upon arrival. There was dirt on the walls of the room. On one wall it looked like someone had wiped poo fingers along the wall. I kid you not. I tried to call reception but they did not answer the phone despite calling 5 times. I went the reception personally only to be met with a cue of people trying to check in. I almost wanted to shout dont bother. This hotel is classed as a 4 star hotel but really should be a two! I finally got to speak to someone the next morning who said they would raise it in the team meeting and said I could 'maybe change rooms'. I did not hear anything back from anyone and though they had tidied the bed the walls and the grime were still there. Breakfast was also a let down. I felt like nobody had time for you there and you were just money to them. I would not recommend this hotel at all!!
    Reviewed November 01, 2017
    9.6
    Exceptional
    Prakash from United Kingdom
    Couple
    Executive Double Room
    Stayed 1 night in October 2017
    Great location, near to the city centre.”
    Simply good overall.
    Reviewed October 27, 2017
    7.6
    Very good
    Ashley from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in October 2017
    Very good”
    Rooms were clean, modern and ideal for one night
    Reviewed October 09, 2017
    8.0
    Excellent
    Maria from United Kingdom
    Couple
    Classic Double Room
    Stayed 1 night in October 2017
    Lovely room”
    We booked an Agoda Secret Deal for my husband's birthday. As the Agoda booking site promised a separate dining area and balcony / terrace the Richmond kindly upgraded us to a beautiful suite with a kitchenette and small courtyard. The one niggle I did have was the time it took to check-in and check out. At both there was only one receptionist and it took an age waiting in the queues as each one seemed to take so long. I would suggest they have two staff there at check-in/out.
    Reviewed October 09, 2017
    10.0
    Exceptional
    John from United Kingdom
    Couple
    Junior Suite
    Stayed 2 nights in October 2017
    Blown away”
    What a surprise to find in Liverpool, fantastic venue, lucky to secure a suite on 4th floor with balcony. The room was 5*, we wined and dined in the restaurant and it was excellent fayre, we will stop again on our next visit
    Reviewed October 07, 2017
    10.0
    Exceptional
    Lindsay from United Kingdom
    Group
    Stayed 1 night in September 2017
    Beautiful 3 bed apt”
    Gorg hotel..3bed. Apt. Very spacious n beaut decor...spotlessly clean. Cud av slept more people..staff so pleasant n helpful..car parking a bonus worth mo ey drop off n pick up outside door...will defo be returning.x
    Reviewed October 05, 2017
    9.6
    Exceptional
    Austin from United Kingdom
    Family with teens
    Classic Double Room
    Stayed 1 night in September 2017
    Difficult trip made better by the staff.”
    We had to travel from East Yorkshire to Liverpool for a funeral. The staff at the hotel picked up on this and behaved very compassionately towards us throughout the brief stay. Everyone in Liverpool seemed to understand the grief which may reflect what the city has been through in the past.
    Reviewed October 03, 2017
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