Best Western Premier Collection Richmond Hotel
Classic Double Room Best Western Premier Collection Richmond Hotel
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8.3
Excellent
/10
(185 reviews)See what guests said
See map
8.5
Excellent
Location rating score
Excellent location - Inside city center
Popular neighborhood
  • Masquerade Bar200 m
  • Moorfields Train Station250 m
  • Armistead Project260 m
  • Stanley Street Quarter260 m
  • National Conservation Centre270 m
  • Babystorm270 m
  • Garlands310 m
  • World Museum310 m
  • G-Bar310 m
  • St John's Gardens360 m
  • Free Wi-Fi

    Best Western Premier Collection Richmond Hotel

    24 Hatton Garden, Liverpool City Centre, Liverpool, United Kingdom, L3 2AN - See map
    "Masses of space, lots of facilities for cooking, large fridge and freezer, good oven etc. I liked the little touches - milk in the fridges, plenty..."
    Chris - March 14, 2016
    Excellent service
    8.6 rating for service
    Excellent cleanliness
    8.5 rating for cleanliness
    • 240 meters to public transportation

    • Located in heart of Liverpool

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Room service [24-hour]

    Property ranking|Compared to 1,069 Liverpool properties
    See all rankings
    Review score - United States
    9.1/10
    Room comfort score
    8.4/10
    Service score
    8.6/10
    Value for money score
    8.1/10
    Better than
    99
    %
    of Liverpool properties
    Better than
    98
    %
    of Liverpool properties
    Better than
    97
    %
    of Liverpool properties
    Better than
    96
    %
    of Liverpool properties
    Value for money8.1
    Distance to city center14 km
    Location rating8.5
    Nearest airportLiverpool John Lennon Airport (LPL)
    Distance to airport11.9 km

    Rooms available at Best Western Premier Collection Richmond Hotel

    8.4
    Excellent
    Room comfort & quality
    Classic Double Room
    Classic Double Room
    ...
    • Room size: 25 m²/269 ft²
    • Street view
    • 1 double bed & 1 double bed...
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 35 m²/377 ft²
    • Street view
    • 1 double bed
    Enter dates to see prices
    One-Bedroom Apartment
    One-Bedroom Apartment
    ...
    • Room size: 130 m²/1399 ft²
    • Shower and bathtub
    • 1 queen bed or 1 sofa bed
    Enter dates to see prices
    Suite Double
    Suite Double
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Balcony Suite
    Balcony Suite
    ...
    • Room size: 35 m²/377 ft²
    • Balcony/terrace
    • 1 double bed
    Enter dates to see prices
    Classic Twin Room
    Classic Twin Room
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Suite Twin
    Suite Twin
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Basic Apartment
    Basic Apartment
    ...
      Enter dates to see prices

      What people love about Best Western Premier Collection Richmond Hotel

      • 9.6
        Exceptional
        Staff 

        "This a very nice hotel the staff where helpful the rooms very nicely presented the breakfast absolutely gorgeous would stay again"

        Diane T.

        |

        November 28, 2017

      • 8.8
        Excellent
        Cleanliness

        "It was close and convenient to the city and was clean and tidy."

        Andrew

        |

        January 4, 2018

      • 8.8
        Excellent
        Cleanliness

        "Lovely and clean Hotel."

        KATRINA

        |

        November 24, 2018

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      More about Best Western Premier Collection Richmond Hotel

      More about Best Western Premier Collection Richmond Hotel

      8.8
      Excellent

      "Great Hotel."

      KATRINA

      |

      November 24, 2018

      An overview

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      What they offer

      8.8
      Excellent
      Bathroom

      "I really enjoyed the comfortable bedroom and its beautiful s..."

      Revy

      |

      November 4, 2017

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Reviews of Best Western Premier Collection Richmond Hotel from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (185)Booking.com Reviews (1797)
      8.3
      /
      10
      Cleanliness8.5
      Facilities7.8
      Location8.5
      Room comfort and quality8.4
      Service8.6
      Value for money8.1
      Rating
      9+ Exceptional (43)
      8-9 Excellent (19)
      7-8 Very Good (23)
      6-7 Good (4)
      <6 Below Expectation (17)
      Time of the year
      Mar - May (19)
      Jun - Aug (17)
      Sep - Nov (43)
      Dec - Feb (27)
      All languages
      All guests (185)
      All room types

      Show reviews that mention 

      Showing 106 verified guest comments
      12345
      5.2
      jason from Ireland
      Solo traveler
      Twin
      Stayed 2 nights in July 2019

      Not great has potential the air conditioning broken in hotel”

      The A/C was broken in the rooms. A fan that didn't work the TV didn't turn on had to get a new remote. Staff were very slow at reacting to complaint. Staff although friendly didn't seem happy there. Just a basic hotel not 4stars by any means 3 star at a push!!

      Reviewed July 22, 2019
      10.0
      Exceptional
      Hugh from United Kingdom
      Business traveler
      Classic Double Room
      Stayed 1 night in February 2019

      VERY CLEAN AND FRIENDLY ATMOSPHERE ”

      Room upgraded, had full facilities ie kitchens, seating area, dinning table, kings size bed and beautiful bathroom with bath. Bar and Restaurant looked stunning and staff were very helpful and easy to talk too. Will definitely be returning here.

      Reviewed February 19, 2019
      8.8
      Excellent
      yee from Singapore
      Couple
      Executive Twin Room
      Stayed 1 night in May 2017

      Excellent”

      I'd definitely recommend this hotel. Exactly as shown in pictures, the room was huge, staff were friendly and very comfortable stay. I like it! It was clean too. It was a pity that we woke up late and didn't manage to try their breakfast spread. I'd love to go back one day. Highly recommend this hotel.

      Reviewed August 16, 2017
      8.8
      Excellent
      Chris from United Kingdom
      Family with teens
      Stayed 3 nights in March 2016

      Excellent Value for Money”

      We had 7 family members staying in a 3 bedroom apartment. Masses of space, lots of facilities for cooking, large fridge and freezer, good oven etc. I liked the little touches - milk in the fridges, plenty of water bottles. Is walking distance to the city. Parking is a bit of a walk, but the discount rate made it another bargain. Overall a very happy stay at this hotel.

      Reviewed March 14, 2016
      5.6
      jane from United Kingdom
      Couple
      Double Executive
      Stayed 1 night in November 2018

      Ok”

      This hotel has a nice exterior but is let down by the poor room decor. The bed was the worst I have slept in in a hotel for years. It was like sleeping in a bowl. Yes it was a little cheaper than other nearby hotels but I’ll spend the extra £10 next time

      Reviewed November 14, 2018
      8.8
      Excellent
      Paul from United Kingdom
      Couple
      Double Standard
      Stayed 1 night in October 2018

      Stayed here for a weekend break.”

      Hotel is in a good location, within walking distance of train stations, bars, restaurants and places to visit. The staff are very helpful and friendly. The breakfast area is on the small side with guests having to queue and wait for empty table's too become available, and although the food selection is good the area that the food is situated is awkward to navigate around for guests queuing for the toaster.

      Reviewed October 25, 2018
      6.8
      Good
      Barry
      Solo traveler
      Classic Twin Room
      Stayed 2 nights in February 2019

      Nice building, poor room”

      Pros - Great location, friendly staff, nice building. Cons - Light in room would not switch off, every time a neighbouring room used their toilet, it sounded like the pipework was open and the contents were running into the room. Also a lack of toiletries, none of which were replenished

      Reviewed February 23, 2019
      7.2
      Very good
      Suharti from Singapore
      Solo traveler
      Apartment One Bedroom
      Stayed 2 nights in May 2018

      Meets the basic criteria”

      I stayed in the one bedroom apartment over a weekend. It was nice and cosy, quite large for one person. Everything was prim and proper, and the only downside was the thin walls. I could hear my neighbour's TV blaring from upstairs and also their conversations faintly. Location was very central to attractions and breakfast is a must-have!

      Reviewed May 31, 2018
      8.0
      Excellent
      Margaret from United Kingdom
      Group
      Executive Twin Room
      Stayed 2 nights in April 2018

      Very good”

      Hotel is in very good location and staff are very friendly. Rooms could do with some TLC and we had problems with our shower taps which were very stiff. Nice touch being given fresh milk and water in fridge and for free but maid did not top up so had to ask at reception. Dinner package seems like good value but food was disappointing and wait between courses was very long.

      Reviewed April 15, 2018
      8.8
      Excellent
      Andrew from Australia
      Family with teens
      One-Bedroom Apartment
      Stayed 1 night in December 2017

      Stay at Richmond Apartment, Liverpool.”

      We enjoyed our stay at the apartment as there was plenty of space in the room for us. It was close and convenient to the city and was clean and tidy. We were helped wonderfully by one of the receptionists which added to our experience.

      Reviewed January 04, 2018
      10.0
      Exceptional
      Stephen from United Kingdom
      Couple
      Classic Double Room
      Stayed 2 nights in November 2017

      Absolutely fantastic x ”

      Booked here last minute and it totally blew us away, it is very modern and nicely decorated the rooms are exceptional. The staff are very polite and hard workers and nothing is to much trouble. Ideally located not even a 10 minute walk to the city centre and you have plenty of restaurants around the corner.

      Reviewed November 28, 2017
      10.0
      Exceptional
      WILLIAM
      Couple
      Suite Double
      Stayed 1 night in November 2017

      GOING BACK”

      From the moment my partner and I walk through the doors of The Richmond nothing was to much trouble for the staff from the valet parking to asking directions . Our room was excellent never expected a suite very spacious . Looking forward to going back in January.

      Reviewed November 06, 2017
      8.8
      Excellent
      Senia from Ireland
      Couple
      Classic Double Room
      Stayed 3 nights in November 2017

      Definitely will be returning to stay!!”

      This hotel is brilliant! The Handy phone in the room made the trip so much better was so much easier to find places and shopping centres. The hotel is very well located to the city centre. The staff are brilliant and do their best to ensure your stay is as relaxed and calm as possible! The interior design of the hotel in total is stunning! The in room complimentary tea and coffee making services, mini fridge and in room thermostat make the stay that bit better. I would definitelt go back!

      Reviewed November 06, 2017
      8.8
      Excellent
      Revy from Indonesia
      Solo traveler
      Classic Double Room
      Stayed 2 nights in October 2017

      All in all, a repeatable experience”

      I really enjoyed the comfortable bedroom and its beautiful spacious marbled en-suite bathroom with a bath tub. It really relaxes you after a good walk around the city centre, particularly since my fave spot of city centre, the Merseyside waterfront / Albert dock is a bit further from the hotel. So a nice hot bath, dippin’ into the tub was what I looked forward to each nite of my stay. Moreover, the toiletries are perfectly stating that this is not a budget hotel. The hotel also provided the guest with a free mobile phone stationed on the working desk of the room, available & easy to navigate upon check in. This I have found REALLY helpful to be confident in my ways going around the city with data/internet connection available to support GoogleMaps use and free calls to make to local numbers, both landline & mobile. Waitta go Richmond! Breakfast unfortunately was not that good. Served as a buffet, burnt sausages for a supposedly full English breakfast were a turn off. The other selections, like bread & cold breakfast were a bit scattered-ly located further from the main buffet. But the cappuccino and everything else the one-touch coffee machine makes are properly good. All in all, a repeatable experience.

      Reviewed November 04, 2017
      8.0
      Excellent
      Maria from United Kingdom
      Couple
      Classic Double Room
      Stayed 1 night in October 2017

      Lovely room”

      We booked an Agoda Secret Deal for my husband's birthday. As the Agoda booking site promised a separate dining area and balcony / terrace the Richmond kindly upgraded us to a beautiful suite with a kitchenette and small courtyard. The one niggle I did have was the time it took to check-in and check out. At both there was only one receptionist and it took an age waiting in the queues as each one seemed to take so long. I would suggest they have two staff there at check-in/out.

      Reviewed October 09, 2017
      10.0
      Exceptional
      John from United Kingdom
      Couple
      Junior Suite
      Stayed 2 nights in October 2017

      Blown away”

      What a surprise to find in Liverpool, fantastic venue, lucky to secure a suite on 4th floor with balcony. The room was 5*, we wined and dined in the restaurant and it was excellent fayre, we will stop again on our next visit

      Reviewed October 07, 2017
      10.0
      Exceptional
      Lindsay from United Kingdom
      Group
      Stayed 1 night in September 2017

      Beautiful 3 bed apt”

      Gorg hotel..3bed. Apt. Very spacious n beaut decor...spotlessly clean. Cud av slept more people..staff so pleasant n helpful..car parking a bonus worth mo ey drop off n pick up outside door...will defo be returning.x

      Reviewed October 05, 2017
      9.6
      Exceptional
      Austin from United Kingdom
      Family with teens
      Classic Double Room
      Stayed 1 night in September 2017

      Difficult trip made better by the staff.”

      We had to travel from East Yorkshire to Liverpool for a funeral. The staff at the hotel picked up on this and behaved very compassionately towards us throughout the brief stay. Everyone in Liverpool seemed to understand the grief which may reflect what the city has been through in the past.

      Reviewed October 03, 2017
      9.6
      Exceptional
      alison from United Kingdom
      Business traveler
      Balcony Suite
      Stayed 2 nights in September 2017

      Staff make this hotel special”

      Yes this is a lovely hotel but what makes this hotel as special as it is are the staff, from the moment you arrive you are greeted with a smile and then the Magic happens , the concierge , reception, housekeeping and the bar team ..... just wow nothing is to much trouble to make your stay perfect and they did. I shall be returning again ,

      Reviewed September 30, 2017
      8.0
      Excellent
      ROLAND from United Kingdom
      Couple
      Classic Double Room
      Stayed 2 nights in April 2017

      VERY ENJOYABLE”

      A LOVELY HOTEL, A LITTLE OUT OF THE WAY BUT I WOULD RECOMMEND THIS HOTEL TO EVERYONE. THE ROOMS ARE SPACIOUS AND CLEAN, THE TELEVISIONS ARE OF EXCELLENT QUALITY AND PLEASE USE THE DINING ROOM AS THE FOOD IS REASONABLY PRICED AND VERY GOOD VALUE FOR MONEY.

      Reviewed April 14, 2017
      12345
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      Best Western Premier Collection Richmond Hotel
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      • Excellent location
      • Liverpool Central Library
      • Moorfields Train Station is within 0.25 km