Best Western PREMIER Herald Square
Best Western PREMIER Herald Square
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9.2
Exceptional

"Clean and comfy room."

Saharat

|

August 14, 2016

Standard King Room - Guestroom Best Western PREMIER Herald Square
Standard King Room - Guestroom
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Lobby Best Western PREMIER Herald Square
Lobby
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Interior view Best Western PREMIER Herald Square
Interior view
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Interior view Best Western PREMIER Herald Square
Interior view
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See map Best Western PREMIER Herald Square
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Exceptional
Location
9.2
See all 6 photos Best Western PREMIER Herald Square
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What guests are saying:
Great hotel! Service! Staff! A bit out of the way, though...
Ziv from Hong Kong
Couple
Worth every single dollar. Very convenient. 5 mins walk from Penn Station and Medison square garden. Clean and comfy room.
Saharat from Thailand
Best location when in downtown A place away like home
IMELDA from Philippines
Group
The hotel is located in very good area. You can walk to most of the famous tourist attractions in the area.
Jakrapong from Thailand
Family with teens
Went here in Summer 2015 for a short two day trip. I loved the central location which gets me around the NY attractions in a short time. A nice small hotel
Yansen from Indonesia
Business traveler

Best Western PREMIER Herald Square

Exceptional location
- Inside city center
- What's nearby?
Excellent
From 93 reviewsSee what guests said
8.4
/
10
Excellent cleanliness
8.7
Recommended by 88% of guests
Value for money8.0
Location rating9.2
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.9 km
  • 230 meters to public transportation

  • Located in heart of New York (NY)

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

Room choices
This property is in high demand!Last booked 13 hours ago
Queen Bed Accessible Room
Queen Bed Accessible Room
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 queen bed
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King Bed
King Bed
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 king bed
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Executive 1 King Bed
Executive 1 King Bed
...
  • Room size: 19 m²/205 ft²
  • Non-smoking
  • 1 king bed
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2 Double Beds
2 Double Beds
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 2 double beds
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Standard King Room
Standard King Room
...
  • Room size: 19 m²/205 ft²
Enter dates to see prices
Standard Double Room with Two Double Beds
Standard Double Room with Two Double Beds
...
  • Room size: 20 m²/215 ft²
Enter dates to see prices
Room Premium
Room Premium
...
    Enter dates to see prices
    QUADRUPLE TWO DOUBLE BEDS - BED AND BREAKFAST
    QUADRUPLE TWO DOUBLE BEDS - BED AND BREAKFAST
    ...
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      Queen Room with Roll-in Shower - Non-Smoking
      Queen Room with Roll-in Shower - Non-Smoking
      ...
        Enter dates to see prices
        Room Two Bedrooms
        Room Two Bedrooms
        ...
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          Have a question for Best Western PREMIER Herald Square?

          What people love about the property

          • 10.0
            Exceptional

            "Best location when in downtownA place away like home"

            IMELDA

            |

            November 1, 2016

          • 8.4
            Excellent

            "The room and lobby is clean, and people are great."

            CHIH-YEN

            |

            September 9, 2016

          • 9.2
            Exceptional

            "The location was fantastic."

            Dennis

            |

            August 12, 2016

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          More about Best Western PREMIER Herald Square

          More about Best Western PREMIER Herald Square

          8.0
          Very good

          "Small room, nice location"

          ANDY

          |

          December 19, 2016

          An overview

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          American cuisine
          American cuisine
          Jerusalem Cafe
          20 m American, Cafe, Fast food
          The Keg Room
          50 m American, Bar, British
          McGettigan's NYC
          60 m American, Bar, Gastropub
          Italian cuisine
          Italian cuisine
          Granduca
          250 m Italian
          Zorzi
          250 m Italian
          Ariel's
          290 m Italian
          Bar
          Bar
          Suite 36
          90 m Bar
          Measure
          180 m Bar, Pub
          Cajun Sea
          250 m Bar, Seafood, Soups

          What they offer

          9.6
          Exceptional

          "Strategic location wonderful staff"

          ANGELO

          |

          June 12, 2017

          Show less

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

          Show less

          Real reviews from real guests

          Agoda Reviews (93)Booking.com Reviews (1315)
          8.4
          /
          10
          Cleanliness8.7
          Facilities7.7
          Location9.2
          Room comfort and quality6.4
          Service8.5
          Value for money8.0
          Provided by verified guests of Agoda
          All languages
          All guests (93)
          All room types
          Showing 54 verified guest comments
          123
          10.0
          Exceptional
          mustapha from United States
          Couple
          King Bed
          Stayed 1 night in November 2018
          Exceptional”
          Nice hotel near time sq, rooms are good size, no fridge though, the girl working at night shift was great and helpful. Poeple that complain about the size of the room or the price of the hotel you shouldn’t come to NY, this one of the greatest cities if not the best so expect high prices and small space.
          Reviewed November 05, 2018
          Dear Mustapha, Dear Guest, Thank you for taking the time to write such a nice review regarding your stay at out hotel. Your comments are very important to us and help us to continue to provide excellent customer service to our guests. We hope you will continue to use Best Western Premier for all your hospitality needs. Warmest regards, Best Western Premier
          Responded November 18, 2018
          Best Western PREMIER Herald Square
          10.0
          Exceptional
          Ellen from United States
          Couple
          King Bed
          Stayed 4 nights in October 2018
          Great hotel in convenient location ”
          Staff very pleasant and helpful.
          Reviewed October 29, 2018
          Dear Ellen, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Sincerely, Best Western Premier
          Responded October 29, 2018
          Best Western PREMIER Herald Square
          8.4
          Excellent
          wanwanach from Thailand
          Business traveler
          King Bed
          Stayed 8 nights in July 2018
          superb location”
          I travel for business trip and the location is right there in the midtown and also convenient for finding food or shopping
          Reviewed October 02, 2018
          Dear Wanwanach, Thank you for taking the time out to write such a wonderful review of our hotel. We hope that we can continue to provide excellent services to all of our guests. Come visit us again soon. Best Regards, Best Western Premier
          Responded October 05, 2018
          Best Western PREMIER Herald Square
          8.8
          Excellent
          yannick from Reunion Island
          Family with young children
          2 Double Beds
          Stayed 10 nights in July 2018
          La localisation était vraiment bien, le petit déjeuner aussi. Le personnel est très accueillant,”
          surtout Robert à l'accueil et Debbie du petit-déjeuner. On peut juste déplorer le manque d'insonorisation des chambres et la salle du petit-déjeuner trop petite. On a passé un très bon séjour.
          Reviewed August 14, 2018
          Dear Guest, We appreciate you taking the time to write about your great experience with us. We hope that this will help our future guest in choosing the best accommodations for their trip. Please come visit us again so that we can provide you with another exceptional stay! Best Regards, Best Western Premier
          Responded August 23, 2018
          Best Western PREMIER Herald Square
          10.0
          Exceptional
          Rizwana from Canada
          Family with young children
          King Bed
          Stayed 3 nights in August 2018
          Good hotel ”
          The location is very good. Close to Times Square. Hotel staff was very helpful. Breakfast was good. Rooms are bit small. Little space to walk around in the room. Overall it was good experience.
          Reviewed August 07, 2018
          Dear Rizwana, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our breakfast and overall services were appreciated. We hope that you will come see us again soon so that we can provide another wonderful stay. Kind Regards, Best Western Premier
          Responded August 13, 2018
          Best Western PREMIER Herald Square
          8.8
          Excellent
          Mirjana from Canada
          Couple
          Queen Bed Accessible Room
          Stayed 4 nights in June 2018
          very nice!!!”
          just needs fridge in every room .. had to run to 13th floor or basement for the ice .. otherwise, job well done .. and thank you !!!
          Reviewed July 01, 2018
          Dear Guest, Thank you for providing our property with helpful feedback. We are glad you enjoyed your stay us. Our rooms are not equipped with fridges though we do provide it upon request. However, we apologize for not meeting your expectations regarding our room amenity. We hope you consider returning to our hotel soon! Warm Regards, Hafsah M. enjoyed our location and found it convenient. We apologize for not meeting your expectations regarding our rooms and noise. We hope you consider returning to our hotel soon! Warm Regards, Management
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          7.6
          Very good
          Keith from United States
          Couple
          King Bed
          Stayed 4 nights in March 2018
          Great location, clean and comfortable”
          No frills here, rooms are small but clean and comfortable. Breakfast options great but it gets busy some mornings and seating might be limited or you might wait 5 minutes. Location is perfect for accessing Subway or just walking around Midtown. Street noise is to be expected but wasn't too much of an issue. We would stay here again.
          Reviewed March 13, 2018
          Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is very valuable to us. We greatly appreciate your comments about aspects of the room, breakfast, and location. We hope you would return soon, as we strive to improve with each and every stay. Warmest Regards, Hafsah M.
          Responded July 14, 2018
          Best Western PREMIER Herald Square
          9.2
          Exceptional
          Robert from United States
          Solo traveler
          King Bed
          Stayed 2 nights in January 2018
          Exceptional”
          Very helpful and friendly staff, big and free breakfast was outstanding. Room was small but it's NYC so that's to be expected.
          Reviewed January 18, 2018
          Dear Guest, Thank you for choosing to stay with us at Best Western Premier. We are happy to hear about your wonderful stay and the great experience you had with our staff. We hope you return soon! Best wishes, Hafsah M.
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          10.0
          Exceptional
          Sira
          Solo traveler
          King Bed
          Stayed 3 nights in January 2018
          very good”
          free hot coffee all day all night. closed to 34St station. quiet and clean. Breakfast are lower than i expect
          Reviewed January 07, 2018
          Dear Guest, Thank you for for choosing to stay with us. We are happy that you had a wonderful stay and found our location to be convenient. We hope you return soon! Warm Regards, Hafsah M.
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          8.4
          Excellent
          rulette from Philippines
          Family with teens
          2 Double Beds
          Stayed 5 nights in May 2017
          Convenient location”
          We stayed for 5 nights at this hotel and the location was great. Walking distance to the Empire State Bldg, 5th Avenue, Times Square, and many other sites. There are many restaurants and shopping places in the area.
          Reviewed January 02, 2018
          Dear Guest, Thank you for providing our property with your wonderful feedback! We are glad you enjoyed your stay us and found the location to be most convenient. We hope you return to our hotel soon! Warm Regards, Hafsah M.
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          10.0
          Exceptional
          Alessandro from Italy
          Group
          2 Double Beds
          Stayed 9 nights in November 2017
          Exceptional”
          The only thing that has to be improved is the breakfast room, too small for the hotel capacity and we had often to wait in line
          Reviewed December 02, 2017
          Dear Guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is very valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments and hope you would return soon! Regards, Hafsah M.
          Responded July 14, 2018
          Best Western PREMIER Herald Square
          9.2
          Exceptional
          John from United Kingdom
          Solo traveler
          Queen Bed Accessible Room
          Stayed 5 nights in November 2017
          Good stay”
          Pleasant room, clean. Very helpful staff. Location is great, very central, close to Penn Station and subway. I had a view of the Empire State Building from my room.
          Reviewed November 27, 2017
          Dear Guest, Thank you for choosing to stay with us at Best Western Premier! We are glad to hear about your wonderful stay. We hope you return soon! Warm regards, Hafsah M.
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          9.6
          Exceptional
          ANGELO from Philippines
          Solo traveler
          King Bed
          Stayed 4 nights in June 2017
          Wonderful Hotel”
          Strategic location wonderful staff
          Reviewed June 12, 2017
          Dear Guest, We are happy you chose to stay with us and even happier that you had a wonderful stay! We thank you for your great feedback and hope you return soon! Warm Regards, Hafsah M.
          Responded July 10, 2018
          Best Western PREMIER Herald Square
          8.0
          Excellent
          rulette from Philippines
          Family with teens
          King Bed
          Stayed 2 nights in May 2017
          Very good”
          Rooms are kinda small. Location is great. A lot of restaurants and convenience stores in the area. There's even a laundry shop right across the hotel. So close to 5th Ave., the Empire State Bldg., Times Square. Only 3-min walk to the nearest Metro station (34th St - Herald Square. I'd stay here again.
          Reviewed May 31, 2017
          Dear Rulette, Thank you very much for your review of your stay at our hotel. Your feedback is very helpful to us. We greatly appreciate your comments and glad to hear you found our location to be most convenient. We hope you return soon! Warm Regards, Hafsah Miah
          Responded July 14, 2018
          Best Western PREMIER Herald Square
          8.0
          Excellent
          Christof from Switzerland
          Group
          King Bed
          Stayed 6 nights in April 2017
          Very good”
          The hotel is very good located and a plus is the breakfast, which is included in the price. It is a regular breakfast, which is ok. However the only negative point is, that I tried to reserve a rental car and write therefore several times to the support hotline. They answered within 24h and where very friendly and helpful. But the hotel in NY did not replay on my e-mail at all, even I tried several e-mail addresses which I get from the support hotline. Fazit: The hotel is quite good and a good value for the money but do not expect any extra services at all. If you expect this than this is the wrong address.
          Reviewed April 25, 2017
          Dear Christof, Thank you for taking out the time to provide our hotel with your helpful feedback. Your feedback is very valuable to us. We apologize for not meeting your expectations. We hope you would consider returning as we strive to improve with each and every stay. Warmest Regards!
          Responded July 16, 2018
          Best Western PREMIER Herald Square
          9.6
          Exceptional
          Rose from United States
          Solo traveler
          Queen Bed Accessible Room
          Stayed 2 nights in April 2017
          Exceptional”
          The location was just what our group was looking for. We discovered new restaurants and were able to walk to Times Square and 5th Avenue quite easily. This is where we plan to stay from here on out. Excellent hotel!!
          Reviewed April 07, 2017
          Dear Guest, We are so happy to hear you and your group enjoyed your stay, and found the location to be exactly what you were looking for. Thank you for choosing to stay with us. We hope you return soon! Warmest Regards, Hafsah Miah
          Responded July 14, 2018
          Best Western PREMIER Herald Square
          5.6
          JEROME from Australia
          Couple
          King Bed
          Stayed 2 nights in November 2016
          We have expected more.”
          It was generally ok other than the reception was on a higher floor and there was no one to assist with luggages.
          Reviewed April 03, 2017
          Dear Guest, Thank you for providing our property with helpful feedback. Your feedback is very valuable to us. We apologize for not meeting your expectations. We hope you would consider returning again, as we strive to improve with each and every stay. Warmest Regards, Hafsah M.
          Responded July 16, 2018
          Best Western PREMIER Herald Square
          9.6
          Exceptional
          Jacob from United States
          Couple
          King Bed
          Stayed 4 nights in March 2017
          Vacation in New York”
          My wife and I really enjoyed our stay at Best Western Premier in Herald Square. It is a small room, but everything is small in New York. But the room had plenty of space to relax. The food(breakfast) is okay... I would recommend adding a waffle maker
          Reviewed March 15, 2017
          Dear Jacob, Thank you for your feedback of your stay with us. We are very happy to hear you enjoyed your stay. As we strive to improve with each and every stay we hope you would return soon. Warmest Regards!
          Responded July 16, 2018
          Best Western PREMIER Herald Square
          9.6
          Exceptional
          Mary from United States
          Solo traveler
          King Bed
          Stayed 4 nights in February 2017
          Reasonably priced and convenient”
          My room was spotless, no waiting for the elevator, hot breakfast (coffee could be better), pleasant staff, all for a reasonable price. This hotel is around the block from Han Bat, an excellent Korean restaurant, also reasonably priced. I have looked for reasonably priced hotels in NYC for years, and this is the best thus far. I am a solo traveler, and my room would be small for two. I never spend much time in the room so it suited me just fine.
          Reviewed February 19, 2017
          Dear Mary, Thank you for taking the time to provide our hotel with your valuable feedback. We are happy to hear you had a wonderful stay with us and found the location and hotel convenient. As we strive to improve with each and every stay, we hope you would return soon. Warmest Regards, Hafsah M.
          Responded July 16, 2018
          Best Western PREMIER Herald Square
          10.0
          Exceptional
          Pui from Malaysia
          Couple
          King Bed
          Stayed 4 nights in February 2017
          Clean room but slightly small”
          Great location; few blocks away from Penn Station, Grand Central, Times Sq. Walkable distance roughly 10-20min to everywhere you need as a tourist. Professional service from the staffs, they provide hot water, tea coffee at the lobby. Very useful considering a lot American hotels does not provide kettle in the room. Improvements that I believe could do would be the size of breakfast dining area. Considering you have close to 20 floors with about 4 rooms each level, the dining area is really small with some mornings out of our 5 days stay we couldn't get seats and had to stand by tables to wait for others to finish. Extremely long wait during peak time for lifts as well because there are only 2 elevators. We had king bed room and it was quite small as compare to other American hotels. Not much soace for 2 Asians to move around. Our first visit to New York not sure if this is what the city offers generally.
          Reviewed February 10, 2017
          Dear Pui, Thank you for providing our property with such valuable feedback. We are glad to hear you found our staff helpful and enjoyed our breakfast. We hope you consider returning to our hotel soon!
          Responded July 14, 2018
          Best Western PREMIER Herald Square
          123
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          Best Western PREMIER Herald Square
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          • Exceptional location
          • Empire State Building
          • 34th Street- Herald Square Subway Station is within 0.23 km