Exceptional 9.3
Based on 28 reviews

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About this property

Description

Located in a quiet cobbled street close to the famous Karlskirche, this hotel offers luxury at reasonable prices five minutes from the opera house. The hotel is within easy walking distance of the historic city center, only five minutes from the Ringstrasse and the St, Stephen’s Cathedral. The metro station Karlsplatz is only two blocks away. The Best Western Premier Hotel Kaiserhof Wien has large, beautifully decorated rooms, modern bathrooms, satellite TV, and free internet access in the public spaces. The hotel serves a champagne breakfast, and the piano bar is a great place to relax. Leisure options include a gym, sauna, and solarium.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Massage(s)
  • Sauna
  • Spa
  • Steamroom
  • Ticket service

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Room service

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Library
  • Lockers
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Smoking area

Access

  • Check-in/check-out [express]
  • Check-in [24-hour]
  • Elevator
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Languages spoken

  • English
  • French
  • German
  • Hungarian
  • Italian
  • Russian
  • Spanish
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Policies

Child and extra bed policy
Infant 0-5 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 6-7 year(s) Must use an extra bed
  • Guests over 7 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 37 EUR
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 21 km
Internet Usage Fee: 0 EUR
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 6
Number of Rooms : 74
Parking Fee (per day): 20.50 EUR
Reception Open Until: 12:00 PM
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 1896
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type
Exceptional



based on 28 reviews
  • Cleanliness 9.4
  • Facilities 9.1
  • Location 9.3
  • Room comfort and quality 9.5
  • Service 9.6
  • Value for money 8.9
  • Food and dining 9.1
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Irvin from United States
Solo traveler
Small Double Room
Stayed 3 nights in August 2016
Really cool building but would not repeat ($)
I enjoyed my stay at the Hotel Kaiserhof. The building and decorations are cool and my room was spacious and ornate. Pros +Atmosphere - architecture and decorations +Friendly and helpful staff +Location +Great breakfast spread Cons -two small beds pushed together to make one big bed -the gym was very disappointing -the price Overall, I was happy that I experienced Hotel Kaiserhof but I would not repeat because of the price.
Reviewed August 16, 2016

Natalie from United States
Family with teens
Romantic Double Room
Stayed 2 nights in June 2016
Great hotel!!
The breakfast buffet was the best we had during our entire 3 week stay in Europe! Our reservation information was "off", but the front desk staff was extremely helpful in making everything work!
Reviewed July 29, 2016

Gunther from Mexico
Group
Single Room
Stayed 2 nights in March 2016
exceptional experience that surpassed expectations!
The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!
Reviewed March 28, 2016

Gunther from Mexico
Couple
Classic Double Room with Extra Bed
Stayed 2 nights in March 2016
exceptional experience that surpassed expectations!
The Best Western Kaiserhof commands a good location a couple blocks from Karlsplatz. Public transportation is within easy access, and most major attractions for tourists are within walking distance. All staff members were extremely courteous and eager to be of service at every opportunity. Our standard room was tastefully decorated and comfortable without any doubt. We were impressed by the bathroom amenities. The breakfast buffet was an experience to enjoy! We would definitely try to book this property again!
Reviewed March 28, 2016

Tze from Malaysia
Family with young children
Small Double Room
Stayed 1 night in March 2016
Excellent stay!
We were here for one night and the only regret was the stay was too short! Everything from the room to the staff and the breakfast were superb! Love the breakfast especially. A wide range of nice food to be chosen, we wish we have another stomach haha. The location is just nice it's nearby to everything and it's an interlink change for the underground. Will defintely come back!
Reviewed March 07, 2016

michael from United States
Couple
Classic Double Room with Extra Bed
Stayed 3 nights in December 2015
Friendly helpful staff
front desk staff, breakfast room staff, bell captain
Room was fine although it got quite hot during the night so we had to open the windows to the about-freezing air outside because the thermostat did not function well. The food at breakfast was ample and varied but the staff were overwhelmed with the number of people and were always rushing to keep up so, for example, the fried eggs area was empty and the fresh yogurt container was empty. The staff nonetheless were courteous and helpful. I would rate it 8.0 overall
Reviewed December 11, 2015

Ahmad from Saudi Arabia
Family with young children
Junior Suite
Stayed 1 night in August 2015
Wonderful
Facilities, Location
Great
Reviewed August 14, 2015

weihan from Taiwan
Business traveler
Romantic Double Room
Stayed 1 night in June 2015
excellent
service and environment
Reviewed June 16, 2015

Ilan from Israel
Business traveler
Romantic Double Room
Stayed 3 nights in April 2015
Excellent experience
Friendly, nice room, pleasant, excellent breakfast
Reviewed April 17, 2015

Zhipeng from Hong Kong
Couple
Small Double Room
Stayed 3 nights in December 2014
Overall good
Location, staff, food
Reviewed January 04, 2015



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