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2015

Best Western Premier Hotel Royal Santina

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Very good8.0
Based on 259 reviews
Best Western Premier Hotel Royal Santina
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Lobby
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Lobby
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8.0 Very good guest rating
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"One of the nicest hotels in town."

RyanUnited States
Interior view
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9.2 Exceptional location
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9.2Location
  • 200 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Balcony/terrace

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Room choices
Double or Twin Room
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  • 15 m²/161 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Double Room for Single Use
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  • 15 m²/161 ft²
  • Non-smoking
  • 1 single bed
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Small Double Room with 160cm Width Bed
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  • 15 m²/161 ft²
  • Non-smoking
  • 1 semi double bed
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Junior Suite with Balcony
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  • City view
  • 30 m²/323 ft²
  • 1 king bed
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Superior Double
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  • Street view
  • 17 m²/183 ft²
  • 1 king bed
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Triple
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  • City view
  • 20 m²/215 ft²
  • 1 single bed and 1 queen be...
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Nearest essentials

Airports
  • Ciampino–G. B. Pastine International Airport (CIA)
  • 13.8 km
  • Leonardo da Vinci-Fiumicino Airport (FCO)
  • 23.0 km
Public transportation
  • Roma Termini Railway Station
  • 230 m
  • Termini Subway Station
  • 260 m
Hospital or clinic
  • Ospedale Santo Spirito
  • 3.2 km
Pharmacy
  • Farmacia
  • 320 m
Convenience store
  • Coop
  • 300 m
Cash withdrawal
  • ATM
  • 20 m

More about Best Western Premier Hotel Royal Santina

An overview

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Verified guest reviews

Agoda Reviews (259)Booking.com Reviews (1270)
Filter by guest type:
Cleanliness8.4
Facilities7.1
Location9.2
Room comfort and quality7.8
Service7.8
Value for money7.6
Provided by verified guests of Agoda
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Room type
Double Room for Single Use
Double or Twin Room
Small Double Room with 160cm Width Bed
Triple
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Showing 247 verified guest comments
12345
6.8
Wong from Hong Kong
Business traveler
Small Double Room with 160cm Width Bed
Stayed 3 nights in August 2017
Good
Prefect location but the room is too small
Reviewed August 22, 2017
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8.8
Lynn from United Kingdom
Group
Small Double Room with 160cm Width Bed
Stayed 3 nights in June 2017
Excellent
Lovely hotel in a convenient location for the train station - very clean and comfortable - the staff could do with some customer service training they were miserable as sin but the hotel itself was great would stay again
Reviewed June 12, 2017
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2.0
Yuying from Taiwan
Couple
Small Double Room with 160cm Width Bed
Stayed 2 nights in April 2017
Bad Experience
The first room we choose has a very strang smell.So we asked to change our room but the TV of second room didn't work when we call the receptionist they came to our room to fix it with a very very bad efficiency and arrogant attitude.To sum up the facility there is also old not like the pictures of the introduction page.please reconsider when you're ready to make a reservation on this hotel.
Reviewed June 05, 2017
Dear Yuying, thank you for having chosen our hotel. Our apologies if during your stay some of our services were not completely satisfying. Please be assured that this does not reflect our service standards, since one of our management first goals is to serve all clients with courtesy and professionality and we are constantly focused on it, delivering high-quality hospitality to every guest on every stay. I have forwarded your comments to the F.O. Manager: I can certainly promise that my colleague will take this seriously and deal it internally. Concerning our photos, I can guarantee to you that they're all new and updated. We would be really glad if you reconsider your opinion about us by giving us another chance to welcome you. I remain at your complete disposal, please do not hesitate to contact me directly for every query or request you might have. Kindest regards, Roberta Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group- Rome
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Best Western Premier Hotel Royal Santina
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9.2
Haszry from Malaysia
Couple
Double or Twin Room
Stayed 2 nights in November 2016
Great Stay
Good location, walking distance to halal street and easy access to train station.
Reviewed December 13, 2016
Dear Haszry, Thank you for having chosen our hotel and for sharing your experience! We were all happy to read you had a nice stay and we exceeded your expectations. We really hope to see you soon! Warmest regards, Roberta Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group- Rome
Responded June 09, 2017
Best Western Premier Hotel Royal Santina
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5.6
Shang-Min from Taiwan
Couple
Small Double Room with 160cm Width Bed
Stayed 1 night in November 2016
Location
Only location
Reviewed December 08, 2016
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6.0
Tsz from Hong Kong
Couple
Small Double Room with 160cm Width Bed
Stayed 3 nights in December 2016
Bad experience. Improvements are needed
The hotel is well situated next to Roma Termini station. Receptionist can speak fluent english but they are not friendly to help. We requested to clean our room at 3pm due to rearrangement of our itineary but the room was still messy when we came back at 8pm The doors and walls cannot ignore the voice from other rooms or corridor at all. We can hear people shouting and running at corridor at midnight Also, we requested a king size bed but we discover that it is just composed of 2 single beds. So when we slept and moved, the gap between 2 single beds enlarged and caused dangers. Most annoying and bad experience was unexpectedly from the alarm clock. It couldnt be turned off even we removed the battery. It rang very loudly automatically at 12am every night, which is extremely annoying, scaring and disturbing. We definitely wont come back to this hotel again with such price!
Reviewed December 06, 2016
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6.0
Tsz from Hong Kong
Couple
Small Double Room with 160cm Width Bed
Stayed 1 night in November 2016
Bad experience
We lived here for 4 nights altogether and it was a bad experience for us
Reviewed December 06, 2016
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8.4
franky from Malaysia
Group
Small Double Room with 160cm Width Bed
Stayed 1 night in December 2016
Good n very nice hotel
Very nice and clear , near station
Reviewed December 06, 2016
Dear Franky , Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group – Rome
Responded June 09, 2017
Best Western Premier Hotel Royal Santina
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10.0
Ryan from United States
Solo traveler
Small Double Room with 160cm Width Bed
Stayed 5 nights in November 2016
One of the Nicest Hotels in Rome
One of the nicest hotels in town.
Reviewed December 04, 2016
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6.8
MeiZhen from Singapore
Couple
Small Double Room with 160cm Width Bed
Stayed 1 night in November 2016
Good location
Hotel was in a good location. Very near Termini Station. However, staffs might need to review on their service standards. Front desk was absolutely non-friendly, non-helpful and disinterested in their work.
Reviewed November 29, 2016
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12345

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