Best Western Premier Shenzhen Felicity Hotel
2017

Best Western Premier Shenzhen Felicity Hotel

1085 Heping Rd., Luohu District, Shenzhen, China, 518010
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 Best Western Premier Shenzhen Felicity Hotel
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    Lobby Best Western Premier Shenzhen Felicity Hotel
    Interior view Best Western Premier Shenzhen Felicity Hotel
    Swimming pool [outdoor] Best Western Premier Shenzhen Felicity Hotel
     Best Western Premier Shenzhen Felicity Hotel
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    Exterior view Best Western Premier Shenzhen Felicity Hotel

    Guest reviews

    7.5
    Very good
    /10
    (4225 reviews)See what guests said
    10.0
    Exceptional

    "Good hotel good area and good staff."

    Ruzaini

    -

    November 28, 2018

    7.7
    Very good value for money
    Recommended by 87% of guests

    Property highlights

    Things you'll love

    • 220 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Shenzhen

    Excellent
    Location
    8.3
    See map
    Excellent location - 180 meters from city center
    Popular neighborhood
    Nearby
    Popular
  • Luohu Commerical City (Lo Wu Shopping Plaza)180 m
  • Visa Office - Lo Wu190 m
  • Luohu Metro Station220 m
  • Mang Bing Massage Centre230 m
  • Jian Fu Mei Health & Beauty Centre240 m
  • Luohu Commercial City260 m
  • Luohu Commercial Center370 m
  • Luohu Control point370 m
  • Shenzhen Railway Station440 m
  • Shenzhen Tourist Consultation Centre480 m
  • This property is in high demand!

    Booked 14 times since yesterday

    Value for money7.7
    Distance to city center0.5km
    Location rating8.3
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport30.2 km
    Select your room
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Deluxe King or Twin Room
    Deluxe King or Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Executive Double Room Free Club Floor Benefit
    Executive Double Room Free Club Floor Benefit
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 56 m²/603 ft²
    • Shower and bathtub
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 56 m²/603 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    1 Queen Bed
    1 Queen Bed
    ...
    • Non-smoking
    • Shower and bathtub
    • 1 double bed
    Enter dates to see prices
    Superior Suite
    Superior Suite
    ...
    • Room size: 56 m²/603 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Double Room
    Executive Double Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 1 king bed
    Enter dates to see prices
    Executive Suite
    Executive Suite
    ...
    • Room size: 54 m²/581 ft²
    Enter dates to see prices

    What people love about the property

    • 6.4
      Good

      "Great value for money."

      Cindy

      |

      September 22, 2018

    • 10.0
      Exceptional

      "A great location."

      Frieska

      |

      January 3, 2018

    • 10.0
      Exceptional

      "Near train station and good 5 star hotel"

      Budi

      |

      June 5, 2017

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    More about Best Western Premier Shenzhen Felicity Hotel

    More about Best Western Premier Shenzhen Felicity Hotel

    8.4
    Excellent

    "Nice hotel, near shopping center and station"

    SAURIN

    |

    October 3, 2018

    An overview

    Show less

    What they offer

    8.8
    Excellent

    "1) Convenient, next to metro station and train station 2) Th..."

    Zewei

    |

    November 13, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    HaiGuan Hotel Restaurant
    180 m Chinese
    360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen
    390 m Chinese, Grill, International
    Li Yuan Restaurant
    640 m Chinese
    American cuisine
    American cuisine
    Champs Bar & Grill Shangri-La Hotel Shenzhen
    390 m American, Bar, Chinese
    KFC (WanXiangCheng)
    1.0 km American, Fast food
    Qian Wei Shuan (WanXiangCheng)
    1.0 km American, Japanese
    Fast food
    Fast food
    Ou Mi Ge Mexican Restaurant (JiaNingNa)
    730 m Fast food, Mexican
    Pizza Hut (WanXiangCheng)
    1.0 km Fast food, Pizza
    YuHua Western Restaurant (RenMin South Road)
    1.1 km Fast food

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Free shuttle bus to Luohu Port.

    Real reviews from real guests

    Agoda Reviews (4225)
    7.5
    /
    10
    Cleanliness7.4
    Facilities6.9
    Location8.3
    Room comfort and quality7.4
    Service7.4
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (4225)
    All room types

    Show reviews that mention 

    Showing 3263 verified guest comments
    12345
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    2 Single Beds
    Stayed 3 nights in May 2018
    Good hotel with facilities and amenities.”
    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.
    Reviewed January 28, 2019
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    2 Single Beds
    Stayed 2 nights in August 2018
    Good hotel with facilities and amenities.”
    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.
    Reviewed January 28, 2019
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    2 Single Beds
    Stayed 3 nights in August 2018
    Good, clean hotel.”
    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.
    Reviewed January 28, 2019
    8.4
    Excellent
    Jenny from Singapore
    Business traveler
    Stayed 2 nights in December 2018
    air cleanliness”
    Though there are non-smoking signs and notices that neediness there are fines imposed for smoking but the non-smoking floors fumes of cigarette smell. It is quite unhealthy. Even when reported to the hotel staff, they were quite helpless, mentioned they can't control the guests from smoking and even suggested to place humidifier in the room. The reception staff had to be constantly alerted of cigarette smell that was present despite being on the non-smoking floor.
    Reviewed December 27, 2018
    8.0
    Excellent
    Frederick from Singapore
    Group
    Standard Room
    Stayed 1 night in December 2018
    Very good”
    wish the hotel have a total ban on smoking in he rooms. perhaps have more sign boards in the lobby to state that this is a NON SMOKING HOTEL. outside the hotel, have a corner dedicated to smokers...away from the lobby door. other wise this is a GREAT PLACE to stay.
    Reviewed January 01, 2019
    8.8
    Excellent
    Karl from United Kingdom
    Couple
    Stayed 1 night in September 2018
    A good hotel close to the border. ”
    This is definitely not a 5 star hotel. The lobby might fool you but the rooms are getting old and battered. It is however a nice hotel and the view of the city is awesome. The bed and bath were both nice and the dressing gowns too. The TV isn't big enough though and not a lot of channels. You can access Whatsapp and other western websites though through their wifi. Our only problem was that they make you wear a swimming cap in the pool, they say it's Chinese Law. It's not relaxing being told what to do at the pool like that. There are far worse things you could do in a pool than not cover your hair. You have to walk north west from Lo Wu and go up some escalators and then cross a bridge to get there, it should take 10 mins. We'd stay again if the price dropped a little.
    Reviewed September 03, 2018
    8.0
    Excellent
    Jude from Singapore
    Business traveler
    Stayed 1 night in July 2018
    Nice hotel, but gym is a let down”
    If you're looking to get a reasonable workout from the gym, you can forget it. Whoever setup the gym has no idea what equipments are required for a proper gym. Most of the equipment are cheap machines that doesn't work well. Seems like the gym is just setup with the bare minimum to fulfil the star rating requirements. The rest are fine.
    Reviewed July 10, 2018
    8.4
    Excellent
    Qixiu from Singapore
    Group
    Stayed 1 night in February 2018
    Typical Luxury Chinese Hotel”
    Hotel room was spacious, and the decor despite being slightly old was reminiscent of what a typical chinese style hotel would look like. Staff was friendly, and hotel was near train station despite being slightly difficult to locate at first.
    Reviewed March 09, 2018
    7.6
    Very good
    Charlie from Singapore
    Group
    Standard Room
    Stayed 3 nights in September 2018
    Good location”
    The hotel is walking distance to the luohu shopping area. We booked the family room, which was actually 2 connecting rooms. We expected a single entrance room with 2 rooms. Size of room is reasonable. There's a 7-11 at the lobby which was a god sent as we got stuck at the hotel due to typhoon. Te chinese restaurant is really just so-so, but no choice as we could not get out at all due to the typhoon.
    Reviewed November 21, 2018
    2.8
    Greg from Vietnam
    Business traveler
    1 Queen Bed
    Stayed 2 nights in September 2018
    Avoid this hotel. Deposit not refunded on credit card. These people are shady criminals. ”
    Its been well over a month and still no refund on my credit card. This hotel is an example of why people distrust Chinese, pity small minded dishonesty. Passing the fault onto my bank, when I have traveled to four counties since staying here and not had the same problem. Only pay in cash. The management are no better that criminals, stealing one’s deposit. It’s close to the border, so Facebook is accessible. That’s about the only reason to stay here. They have a 7 Eleven because of the low level customers that stay there. They put shame onto the Great Western brand, to associate with such run down squaller.
    Reviewed October 05, 2018
    8.4
    Excellent
    Stephen from Australia
    Business traveler
    Deluxe 1 Queen Bed High Floor
    Stayed 2 nights in January 2019
    Great room and location”
    Stayed many times , as solo traveller and witht he family
    Reviewed January 30, 2019
    8.0
    Excellent
    TSZ from Hong Kong
    Solo traveler
    2 Single Beds
    Stayed 2 nights in January 2019
    No need to upgrade room ”
    No need to upgrade room room not enough air conditioning that too hot during at the room
    Reviewed January 22, 2019
    8.4
    Excellent
    Wong from Hong Kong
    Couple
    Double Superior
    Stayed 1 night in December 2018
    Excellent”
    Great location and clean room. Price is fair. Will visit again.
    Reviewed January 19, 2019
    8.0
    Excellent
    Minqi from China
    Business traveler
    Twin Superior
    Stayed 3 nights in December 2018
    Good location to take trains and to go to HK”
    The hotel is old but considering its location and price, I think it is a good choice
    Reviewed January 02, 2019
    8.8
    Excellent
    Darren from Australia
    Business traveler
    Stayed 3 nights in August 2017
    Most comfortable bed in a long time”
    I really like this hotel. My first impression was as a lot of people mentioned was the carpets appeared dirty. The general cleanliness of the room was quite good. I seem to think that is more of the fact that they are light coloured carpets and difficult to keep pristine. The bed was awesomally comfortable and the sheets and pillows were super soft. Bathroom was clean and water pressure was good. The room could do with some air freshiner. WIFI was good without being great. Straight across the road from the Shenzhen Railway Station, metro, bus depot and large counterfeit market. View from the hotel was great as well. 7/11 was contained in teh foyer of the hotel which was handy. Overall I really enjoyed my stay and would stay again if I head back there.
    Reviewed September 01, 2017
    8.0
    Excellent
    David from United Kingdom
    Business traveler
    Stayed 1 night in August 2017
    functional”
    was a very nice hotel and will be again. been undergoing renovations for some time now. great location near luohu station and border crossing. price is right sure to renovations. Big bonus of one of the best views of Shenzhen city.
    Reviewed August 17, 2017
    8.8
    Excellent
    Gilbert from Australia
    Family with young children
    Stayed 2 nights in July 2017
    Few renovations but still great value”
    Agree with other comments that having a 24hr 7-11 in lobby is brilliant! Great value for money and convenient location. Some renovations of lobby lounge and outside pool area. Should be very nice when done. Will definitely be back...
    Reviewed July 19, 2017
    9.2
    Exceptional
    William from Indonesia
    Family with teens
    Stayed 1 night in June 2017
    ****”
    We arrived late midnight and the staff is very kind gave us late check-out. Some part of the hotel is undergoing renovation. Hotel room a bit outdated but still clean and comfortable enough to stay-in. Location very near Luohu where you can cross border to Hong Kong, taxi from Shenzhen Airports a bit far costs us about 100-150 RMB.
    Reviewed July 02, 2017
    8.8
    Excellent
    Harold from Canada
    Business traveler
    2 Single Beds
    Stayed 2 nights in September 2016
    Good location, more than decent rooms and clean. ”
    This place is getting old, but they seem to be working hard to keep it clean. It is well located across from the giant mall that is housed at the train and bus station .... The staff know their stuff but don't seem to want to commit to getting you a taxi, as though they might make a mistake. If you want a treat, go out the front doors, go 100 meters down the road to the right, and you'll find big parking lot on the right hand side with a small restaurant with pictures of all their food on the wall ... try the duck and rice. Good value, great taste, low price and nice people. Nobody at the restaurant spoke any English, so point and smile. Clean and tasty. The place became my favorite place to eat by far.
    Reviewed June 12, 2017
    9.2
    Exceptional
    James from Hong Kong
    Couple
    Stayed 1 night in September 2016
    Deluxe room and Superior Room the 'same'.”
    Overall, our stay was comfortable and the rooms were clean and comfortable. But, I booked 2 separate classes of rooms in our 2 separate stays of Sept.1 and Sept. 14. One was a Superior room and the other a Deluxe Room. It is the same size room. The king size bed is actually a double/queen bed.Coincidentally, they assigned me rooms on the same floor and across from each other.
    Reviewed September 16, 2016
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    • Excellent location
    • KK 100
    • Luohu Metro Station is within 0.22 km