7.5
Very good
/10
(5,946 reviews)See what guests said
See map
8.3

Excellent

Location rating score

Excellent location - 170 meters from city center
Popular neighborhood
Parking
FREE
Popular landmarks
Luohu Port 150 m
Visa Office - Lo Wu 190 m
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
Mang Bing Massage Centre 230 m
Jian Fu Mei Health & Beauty Centre 240 m
Shenzhen Railway Station 450 m
Shenzhen Tourist Consultation Centre 480 m
Renmin South Metro Station 630 m
Renmin South Eat Street 770 m
Renmin Road South 780 m
Nearby landmarks
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
COCO Park 6.26 km
Lianhuashan Park 6.78 km
Dafen Oil Painting Village 9.1 km
OCT HARBOUR 12.65 km
China Folk Culture Village 13.14 km
Happy Valley of Shenzhen 14.75 km
Shenzhen Window of the World 14.79 km
OCT East Shenzhen 19.68 km
Dameisha Beach 21.17 km
Best Western Premier Shenzhen Felicity Hotel

"Hotel room was spacious, and the decor despite being slightly old was reminiscent of what a typical chinese style hotel would look like."

Qixiu - March 9, 2018

 Best Western Premier Shenzhen Felicity Hotel
Lobby Best Western Premier Shenzhen Felicity Hotel
Lobby Best Western Premier Shenzhen Felicity Hotel
See all 62 photos
Removed from saved list
Free Wi-Fi
2019

Best Western Premier Shenzhen Felicity Hotel

1085 Heping Rd., Luohu District, Shenzhen, China, 518010 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Luohu Commerical City (Lo Wu Shopping Plaza)
Within 220 m of property
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
  • 190 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Shenzhen

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Shenzhen every 4 minutes on Agoda.com
Value for money7.7
Distance to city center0.5km
Location rating8.3
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport32.0 km

Rooms available at Best Western Premier Shenzhen Felicity Hotel

1 Queen Bed
1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe 1 Queen Bed
Deluxe 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
Standard Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe 1 Queen Bed High Floor
Deluxe 1 Queen Bed High Floor
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Suite 1 King Bed
Deluxe Suite 1 King Bed
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Single Beds with Bathtub
2 Single Beds with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Queen Bed with Bathtub
1 Queen Bed with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Double Room
Executive Double Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 1 queen bed
Enter dates to see prices
Deluxe Suite
Deluxe Suite
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Premier Shenzhen Felicity Hotel?

Check-in is from 12:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Best Western Premier Shenzhen Felicity Hotel has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shenzhen with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Best Western Premier Shenzhen Felicity Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Premier Shenzhen Felicity Hotel. There's an additional charge of 69 CNY for adults and 68 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Best Western Premier Shenzhen Felicity Hotel

  • 7.2
    Very good
    Location

    "Great location with nice view of HK, 7-11 in hotel is a plus."

    ChungHung

    |

    September 8, 2019

  • 8.4
    Excellent

    "Hotel is value for money with good facilities, amenities."

    Joon

    |

    January 28, 2019

  • 8.8
    Excellent
    Staff 

    "The staff speak decent english and do their job well."

    Sebastien

    |

    August 20, 2018

Property ranking|Compared to 1,606 Shenzhen properties
See all rankings
Cheapest price score
Location score
8.3/10
Room comfort score
7.4/10
Review score - United States
7.5/10
Better than
96
%
of Shenzhen properties
Better than
94
%
of Shenzhen properties
Better than
92
%
of Shenzhen properties
Better than
92
%
of Shenzhen properties
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
Overall rating:
7.5
Very good
5,946 reviews
Cleanliness
7.4
Facilities
7.0
Location
8.3
Read all reviews >
What travelers say they love:
We arrived late midnight and the staff is very kind gave us ...
William from Indonesia
Family with older children
More about Best Western Premier Shenzhen Felicity Hotel

More about Best Western Premier Shenzhen Felicity Hotel

Located on the banks of the Shenzhen River and within eyeshot of Hong Kong means this luxury hotel offers spectacular views of the surrounding vista. With major shopping centers and the train center only minutes away, the location is ideal for both business and leisure travelers. The business center, conference facilities, and currency exchange assure the requirements of the traveling business man are met at all times. There is also a swimming pool, gymnasium, and sauna for those who wish to exercise. Authentic Cantonese, dim sum, and fresh seafood can be found at the popular Lok Moon Restaurant while the bar overlooking the pool is the ideal place to meet friends and relax with afternoon tea or an evening cocktail. Book your room now at Best Western Premier Shenzhen Felicity Hotel via our secure online booking form. The first step is to enter and submit your travel dates in the spaces provided.

Show less

Most talked about facilities

Housekeeping
230 mentions
Breakfast
85 mentions
Internet
70 mentions
Food & Dining
68 mentions

What they offer

10.0
Exceptional
Spaciousness

"The room is so spacious, clean and my room has a great city ..."

Inge

|

July 4, 2018

View all reviews
Show less

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Food and dining

Breakfast options

Asian
Continental
Buffet

Restaurants on site

乐满楼中餐厅
Cuisine:Seafood
海至尊西餐厅
Menu:Buffet, A-la-carte

Nearby restaurants

Chinese cuisine
Chinese cuisine
Li Yuan Restaurant
640 m Chinese
China Lodge
720 m Chinese
Xia XueHua (RenMin South Road)
730 m Chinese, Minority Chinese, Xinjiang
American cuisine
American cuisine
KFC (WanXiangCheng)
1.0 km American, Fast food
Qian Wei Shuan (MaoYe)
1.9 km American, Japanese
HuiWei Ya XueFen Si Tang (GuoKe)
3.3 km American
Fast food
Fast food
Ou Mi Ge Mexican Restaurant (JiaNingNa)
730 m Fast food, Mexican
YuHua Western Restaurant (RenMin South Road)
1.1 km Fast food
YunJing Xuan
1.4 km Fast food

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

Show less

Reviews of Best Western Premier Shenzhen Felicity Hotel from real guests

Overall rating
7.5
Very good
From 5946 reviews
8.3Location
7.7Value for money
7.4Cleanliness
Agoda Reviews (4478)Booking.com Reviews (1468)
Rating via Agoda7.5
/
10
Cleanliness7.4
Facilities7.0
Location8.3
Room comfort and quality7.4
Service7.4
Value for money7.7
High score for Shenzhen
Rating
9+ Exceptional (389)
8-9 Excellent (617)
7-8 Very Good (1143)
6-7 Good (549)
<6 Below Expectation (631)
Time of the year
Mar - May (806)
Jun - Aug (856)
Sep - Nov (925)
Dec - Feb (742)
Don't miss out!Users are booking a place in Shenzhen every 4 minutes on Agoda.com
All guests (4478)
All room types
All languages

Show reviews that mention 

Showing 3329 verified guest comments
12345
8.7
Excellent
Ivan from Indonesia
Couple
Stayed 2 nights in August 2009

Best Western Felicity - a good one”

Location, location, location.. and english speaking staff - bellboy, reception, they all talk decent english. Room is a bit old, but maintained well; can sleep well.
Key! They only give you one key.. it's not card, but magnetic key chain...

Best Western Felicity Hotel.. It's recommended. For those who visit shenzhen to shop at Luohu, it's a good choice. There's Shangrila which is closer to Luohu shopping complex, but price is much more expensive. From Best Western, it's about 10 minutes walk to the shopping complex. And there are convenient stores next to the hotel. Also, there's a good fast food restaurant close to the hotel. Cake shop offers special price after 6 pm. check it out :) All in all, it's worth the price.. I'd say it's excellent.

Reviewed August 21, 2009
9.7
Exceptional
Carol from Australia
Solo traveler
Stayed 1 night in July 2008

Truly 5 star”

Of all the hotels I have stayed in during 30 years, I experienced the best service from the staff at this hotel.They went over and above the normal requirements of service to meet my needs. The room was of a good size, well furnished and extremely clean. The bathroom was well stocked and furnished, very clean, plenty of hot water, fluffy towels and robes.The view of the river from the rooms at the back of the hotel is great. The buffet breakfast would satisfy both western and Asian tastes and the restaurant staff speak some English. I highly recommend the Best Western Felicity Hotel in Shenzhen and I will return there in a few weeks.

Reviewed July 08, 2008
10.0
Exceptional
TARACHAND from Philippines
Couple
Stayed 2 nights in January 2014

WONERFULL ”

CLEANINLINESS; HELPFULL STAFF; GOOD FOOD

Going to Shenzhen BEST WESTERN WAS ALLWAYS MY FIRST CHOICE OF HOTEL. With most hotels in China hotel value preferences as to payments and others are more priorities rather than customers needs. With Best Western hotel customers needs are their first priority. The staffs are so helpful and do all they can with great enthusiasm. My last travel took me to 7 cities in China with 3 days and 7 hotels never did we ever got such a treatment as that of Best Western. A great relief WITH GOOD HELPFULL STAFF AND MANAGEMENT to have on my very last phase of my journey. Greatly pleasing was that of having a room being changed from a superior double bed to a suite. On my return to my room on the second day of stay we found our room left un cleaned and bed left un-made in the state left after sleeping. My wife called the head counter and was so furious. On first the management as and beg forgiveness due to short of staff but would investigate further. After sometime the housekeeper came with her array of equipment and apologize. There about five minutes the manager called and reported that the mistake was that of ours because the light was switched on (not to make the room) . My wife apologized that she did not know the switch exist . Anyway despite the mistake management informed us that they would rather for go and change our room to avoid inconvenience to us. Surprising though was seeing a suite instead of the same size of room booked by us. wow what great fun a new year gift from management for being a member of AGODA.

Reviewed January 16, 2014
8.0
Excellent
Sumaryana from Indonesia
Couple
Stayed 2 nights in November 2009

Best Western Hotel at shenzhen ..well i like it!”

-have a good view -near from Lo Wu Shopping Mall -have a good bakery
most of they employee can not speak english.

I heard about Best Western Felicity Hotel from my friend. He gives me a good review about them, then I decide chose best western hotel from agoda.com. Well all I have to say is best western are good, I got best view from my room and the important is the room is clean! And also the hotel has a put into action about green campaign (which is important issue for nowadays) without decrease they services. At the lobby we can find a good bakery and the taste is not bad! Most I like is the location of the hotel is near from Lo Wu Mall and station. It simply 3 days great satisfied at best western. If I must holiday to Shenzhen of course I will stay again at best western felicity hotel and loves to reference to others.

Reviewed February 10, 2010
9.0
Exceptional
Aditya from India
Business traveler
Stayed 2 nights in April 2012

Excellent location”

Walking distance to Louhu station and shopping mall

the hotel is just about 5 mins walk from the station louhu. it was my last city in china and i was tired from all the travelling and luggage pulling. the moment i entered i was floored by the huge lobby, the b’ful atrium café and the sheer size of it. check in was very efficient and i took the elevator to my room on the 23rd floor. inside the lift, i could see “welcome” written on the roof of the patio. i felt welcomed. though, the room wasn’t the best in the world but it has every means of luxury and necessity. the view from the room was to die for. on the left of the river was hongkong and on the right was shenzen. there was a writing desk with lan connection (free) and i could see the city while using my laptop and was enjoying it so much that i couldn’t get up from that chair for a long time. across the road is one of the best shopping malls of shenzen called louhu community shopping mall. very good shopping there. best western felicity is a 5 star at the price of 3 star. although, they will need to renovate it sooner than later but the view, service of staff & location will more than make up for the rather old design of the rooms. when i use the word old-i am basically referring to the old style furniture & wall paint.

Reviewed May 04, 2012
9.0
Exceptional
Dwi from Indonesia
Couple
Stayed 1 night in January 2010

Convenient”

very convenient location i.e. walking distance to LouWu shopping area as well as the train station. has a very nice view, elevator with outside view. room was not too small and has a free internet. bathroom looks very classy and clean.
the outside look of the hotel doesn't reflect a 5-star hotel. breakfast was not too great and a bit expensive if wanted to add additional person.

Best Western Felicity turned out to be above my expectation. do not judge the hotel from outside, because the best part is inside the room itself, nice room with nice view and clean bedsheets, as well as the free in-room internet service. The location is very convenient if you want to shop at LouWu, and if you want to go around the city since the train/bus station is only 5 mins walk. i will stay there again for my next visit to shenzhen.

Reviewed January 06, 2010
8.7
Excellent
Maitri from Thailand
Group
Stayed 1 night in March 2013

Good hotel for business man and group tour.”

1. near restaurant 2. near shopping center 3. easy access to public transport

I used to stay at this hotel few times already, the hotel room is clean. This time I did book 4 rooms and all of us were satisfied staying at Best Western Felicity Hotel. I've noticed this time that most of Best Western Hotel in Asia such as in Jakarta, Macau as well as this hotel in Shenzhen did not provide WIFI in the room but only the lan cable. You can get WIFI at hotel lobby only.

Reviewed April 10, 2013
9.7
Exceptional
John from Australia
Business traveler
Stayed 1 night in August 2013

Great hotel and great staff”

Very clean English speaking and very helpful staff

Best western hotel felicity is a fantastic clean hotel. Staff are very helpful and its great for westerners.Close to public transport, buses and rail line.Close to the airport. Very good shopping. Restaurant caters for westerners. Quick room service. Defiantly recommend Best Western Felicity Hotel for travellers and business

Reviewed August 10, 2013
9.0
Exceptional
Julio from United States
Solo traveler
Stayed 3 nights in January 2011

Lovely hotel, and great location”

They were very helpfull with me, and understandable.
Breakfast buffet, not very good.

Beside of some comunication problems, the assistant manager upgrade me to a very nice room. This is my third time at the Best Western Felicity Hotel, the location is very convinient in the heart of Louhu District, were you can find some western restaurant and good shopping.

Reviewed January 13, 2011
8.3
Excellent
Weera from Thailand
Business traveler
Stayed 2 nights in January 2010

My stay”

Location
none

Best Western Felicity Hotel Shenzhen is located in a very heart of Shenzhen. Easy access to all public transportations. I believe a great value for my stay at this hotel. I think the room is nicely decorated and the service was great. It is really convenient to stay here because it is located near business area. I believe I will stay at the Best Western again if I go to Shenzhen.

Reviewed January 30, 2010
8.7
Excellent
Thomas from Australia
Solo traveler
Stayed 3 nights in August 2013

The Best Western was a comfortable stay.”

1/Food 2/Clean room 3/secure

The Best Western Felicity Shenzhen is an excellent hotel. The support staff (cleaning, maids, ground staff) 10/10. The administration clerical, reception, staff are efficient but 30% of those workers are arrogant to say the least and are just going through motions. They didn't put much effort into assisting me, a traveller new to China, at all. The switchboard who transferred the international calls for me was always well received by the callers, so I am pleased with their response.

Reviewed August 22, 2013
9.0
Exceptional
Daniel from United Kingdom
Group
Stayed 2 nights in September 2009

My hotel in china”

hotel is central to all shops and railway station
Need to take more care when cooking seafood as 3 of us got realy bad food poisoning at the hotel after eating sea food

My stay in the Best Western Felicity Hotel in Shenzhen in china, Room where realy great , all the staff where realy great, Everythink seemed to be graet but just watch out with the seafood that you eat in there ..

Reviewed September 26, 2009
9.7
Exceptional
Keith from Australia
Solo traveler
Stayed 3 nights in April 2012

It has become my regular”

Location is perfect; service and assistance extremely good and the cost is about as low as you can go for a five-star hotel.

My stay in April was my fifth stay at the Best Western Felicity Hotel in Shenzhen ... and I would be reluctant to try another hotel. It is a more than satisfying hotel in all ways.

Reviewed April 28, 2012
8.7
Excellent
MUN from Malaysia
Couple
Stayed 1 night in February 2012

Great location with friendly staff”

Near railway and metro station

i have stayed in this hotel couple of times prior to my stay on 16.2.2012 and have always find it to be the perfect hotel to stay in shenzhen especially after crossing over from hong kong. although the last time i stayed here was in 2007, it has not changed much except for the neighbourhood which is much more developed now. the staff are still very friendly and helpful and the hotel is being maintained very well. the shenzhen railway station and the luohu metro station are just a short walking distance away which means getting in and around shenzhen and to guangzhou is a breeze.

Reviewed February 28, 2012
9.0
Exceptional
Cynthia from Australia
Solo traveler
Stayed 5 nights in August 2008

My Brief Encounter with Best Western Felicity”

Well presented, inexpensive and good amenities.
Slow front desk service, lack of English and not friendly.

Staying for five days at the Best Western Felicity in this month was a truly pleasant experience. Apart from the slow service at the front desk, I found my porter to be bright and very helpful. Room service was excellant and very prompt and housekeeping did a wonderful job. The girls at the sports bar were very helpful though it was difficult communicating due to a lack of English. My room was very comfortable and had a great view. I felt very safe and will definitly stay here again.

Reviewed August 20, 2008
9.3
Exceptional
Arifin from Indonesia
Business traveler
Stayed 1 night in February 2010

Good location”

I like it because it is so close to Lofu the train station and the shopping center, very convenient for us.
The things I do not like are the stairs, with lots of things a little bit difficult to drag the bags t the hotel.

We enjoyed staying at the Best Western Felicity, the room are good size, service are good, very clean and quiet for the hotel in the main road. We stayed in this hotel before and we will come back again because of the location so close to the bus and train terminal, and shopping mall where we can shop.

Reviewed March 15, 2010
9.0
Exceptional
CHANG from Brazil
Business traveler
Stayed 1 night in April 2009

GOOD CHOICE”

comfort. good local. good restaurants. nice room. secure.
no breakfast.

this is a nice hotel in Shenzhen, very well located in luo hu district, near subway and a huge shopping place. by subway you can go to almost all the city. this hotel's room is very comfortable and big, they offers internet connection and so many amenities. that is pity that the price doesn't include breakfast, but it is very chip to a five star hotel. generally is a good choice for staying in Shenzhen.

Reviewed April 20, 2009
9.0
Exceptional
Donny from Indonesia
Family with teens
Stayed 2 nights in January 2013

Good location at a good price”

Good location

the hotel is located right behind the luohu immigration border (shenzhen-hongkong border), so if you come from hongkong to shenzhen, this hotel will be good option. we can walk 5 minutes from the border exit, go upstairs and the hotel right behind the building. the room is good but it doesn't seem like 5 stars hotel, more like 4 stars hotel.

Reviewed February 06, 2013
7.3
Very good
Guy from Australia
Business traveler
Stayed 2 nights in November 2011

This is the least horrible hotel in Shenzhen”

All services provided, English speaking staff

most hotels in shenzhen mislead customers with incorrect photos, incorrect facilities listed, etc... i've stayed in many hotels in shenzhen and best western, while it had it's problems, was the least objectionable. location isn't bad. it's on the "dark side" of the train station meaning you'll get lots of offers to meet a girl ;), but it's right next to the train station which is great, and only walking distance to pretty much everything you need. it has a full suite of services - spa, restaurants, room service 24/7, etc. no wifi in rooms which i find remarkable given the price and that it markets itself to western travellers. it's pot luck if when you have an enquiry, or want to order room service as to whether there's someone who can speak english well enough to help you. overall though, i could find someone who spoke enough english. my room was clean, large enough, had all the facilities, i like it. and probably one of the softer beds i've ever had in shenzhen. i couldn't extend my stay without booking through agoda again - something very frustrating given that i was already staying at the hotel. there was lots of little things i really hated about the hotel - mainly just inconsistencies in service, the inability for staff to cater to some basic requests, but hey, it's shenzhen.

Reviewed November 25, 2011
8.0
Excellent
Daniel from Canada
Business traveler
Stayed 2 nights in August 2008

Excellent Hotel”

Clean rooms, good air-conditioning, good Western breakfast buffet
Registration is a unfriendly with Agoda booking, Business Office inefficient, smoking is allowed everywhere in the foyer

We can always recommend the Best Western Felicity Hotel for its good location in Shenzhen close to the major rail and bus connections. The rooms are clean and comfortable, room service excellent. Registration failed several times now to understand the importance of a non-smoking room when a non-smoking room is booked in advance.

Reviewed September 05, 2008
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss

null