Best Western Premier Shenzhen Felicity Hotel
 Best Western Premier Shenzhen Felicity Hotel
Lobby Best Western Premier Shenzhen Felicity Hotel
Lobby Best Western Premier Shenzhen Felicity Hotel
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7.5
Very good
22.4% this month
/10
(4315 reviews)See what guests said
See map
8.3
Excellent
Location rating score
Excellent location - 170 meters from city center
Popular neighborhood
Parking
FREE
  • Luohu Commerical City (Lo Wu Shopping Plaza)180 m
  • Visa Office - Lo Wu190 m
  • Luohu Metro Station220 m
  • Mang Bing Massage Centre230 m
  • Jian Fu Mei Health & Beauty Centre240 m
  • Luohu Commercial City260 m
  • Luohu Commercial Center370 m
  • Luohu Control point370 m
  • Shenzhen Railway Station440 m
  • Shenzhen Tourist Consultation Centre480 m
  • Free Wi-Fi
    2017

    Best Western Premier Shenzhen Felicity Hotel

    1085 Heping Rd., Luohu District, Shenzhen, China, 518010 - See map
    "1) Convenient, next to metro station and train station 2) There is 7/11 shop in lobby 3) Newly renovated lounge bar 4) Some restaurants are nearby"
    Zewei - November 13, 2018
    Exceptional reputation
    Recommended by 84% of guests
    Very good cleanliness
    7.4 rating for cleanliness
    • 190 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Located in heart of Shenzhen

    • Free Wi-Fi in all rooms!

    This property is in high demand!

    Booked 290 times | 5 travelers are looking at this property right now

    Property ranking|Compared to 4,385 Shenzhen properties
    See all rankings
    Location score
    8.3/10
    Cheapest price score
    Room comfort score
    7.4/10
    Review score - United States
    7.4/10
    Better than
    98
    %
    of Shenzhen properties
    Better than
    98
    %
    of Shenzhen properties
    Better than
    97
    %
    of Shenzhen properties
    Better than
    97
    %
    of Shenzhen properties
    Value for money7.7
    Distance to city center0.5km
    Location rating8.3
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport30.2 km

    Rooms available at Best Western Premier Shenzhen Felicity Hotel

    1 Queen Bed
    1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Standard Twin Room
    Standard Twin Room
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe Suite 1 King Bed
    Deluxe Suite 1 King Bed
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe 1 Queen Bed
    Deluxe 1 Queen Bed
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Double Room
    Deluxe Double Room
    ...
    • Room size: 28 m²/301 ft²
    • Shower and bathtub
    • 1 queen bed
    Enter dates to see prices
    Deluxe 1 Queen Bed High Floor
    Deluxe 1 Queen Bed High Floor
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Queen Bed with Bathtub
    1 Queen Bed with Bathtub
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Suite 1 Queen Bed
    Suite 1 Queen Bed
    ...
    • Room size: 52 m²/560 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    2 Single Beds with Bathtub
    2 Single Beds with Bathtub
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Executive 1 Queen Bed Room High Floor
    Executive 1 Queen Bed Room High Floor
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Best Western Premier Shenzhen Felicity Hotel?

    Check-in at Best Western Premier Shenzhen Felicity Hotel starts from 12:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. The hotel front desk operates 24 hours a day.

    How do I get to Best Western Premier Shenzhen Felicity Hotel?

    Getting to Best Western Premier Shenzhen Felicity Hotel from the airport is easy! Guests can request airport transfers in advance through the "Special Requests" section in the booking form. The property will then reach out to you directly through the Agoda messaging system to confirm your request. If you would like to drive to Best Western Premier Shenzhen Felicity Hotel, a car park is available. Convenient parking options including valet parking are also offered at the property. You can travel around in Shenzhen easily with car hire available through the property; please inquire during check-in.

    Is breakfast offered at Best Western Premier Shenzhen Felicity Hotel?

    Buffet breakfast is offered at Best Western Premier Shenzhen Felicity Hotel.

    What is the smoking policy at Best Western Premier Shenzhen Felicity Hotel?

    Best Western Premier Shenzhen Felicity Hotel is not a smoke-free property. Guests are also permitted to smoke in the designated smoking areas provided by the property.

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    Explore the neighborhood

    What people love about Best Western Premier Shenzhen Felicity Hotel

    • 6.0
      Review score
      Location

      "Good Location"

      LEE

      |

      December 2, 2018

    • 10.0
      Exceptional
      Location

      "Near train station and good 5 star hotel"

      Budi

      |

      June 5, 2017

    • 9.6
      Exceptional
      Staff 

      "The front manager and staffs were kind and helpful."

      Harijanto

      |

      July 8, 2018

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    More about Best Western Premier Shenzhen Felicity Hotel

    More about Best Western Premier Shenzhen Felicity Hotel

    10.0
    Exceptional

    "Good hotel good area and good staff."

    Ruzaini

    |

    November 28, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional
    Spaciousness

    "The room is so spacious, clean and my room has a great city..."

    Inge

    |

    July 4, 2018

    Read more reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    HaiGuan Hotel Restaurant
    180 m Chinese
    360o Bar, Restaurant and Lounge Shangri-La Hotel Shenzhen
    390 m Chinese, Grill, International
    Li Yuan Restaurant
    640 m Chinese
    American cuisine
    American cuisine
    Champs Bar & Grill Shangri-La Hotel Shenzhen
    390 m American, Bar, Chinese
    KFC (WanXiangCheng)
    1.0 km American, Fast food
    Qian Wei Shuan (WanXiangCheng)
    1.0 km American, Japanese
    Fast food
    Fast food
    Ou Mi Ge Mexican Restaurant (JiaNingNa)
    730 m Fast food, Mexican
    Pizza Hut (WanXiangCheng)
    1.0 km Fast food, Pizza
    YuHua Western Restaurant (RenMin South Road)
    1.1 km Fast food

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Free shuttle bus to Luohu Port.

    Reviews of Best Western Premier Shenzhen Felicity Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (4315)Booking.com Reviews (2306)
    7.5
    /
    10
    Very good
    22.4% this month
    Cleanliness7.4
    Facilities6.9
    Location8.3
    Room comfort and quality7.4
    Service7.4
    Value for money7.7
    Rating
    9+ Exceptional (379)
    8-9 Excellent (614)
    7-8 Very Good (1133)
    6-7 Good (546)
    <6 Below Expectation (626)
    Time of the year
    Mar - May (805)
    Jun - Aug (854)
    Sep - Nov (909)
    Dec - Feb (730)
    All guests (4315)
    All room types
    All languages

    Show reviews that mention 

    Showing 3298 verified guest comments
    12345
    8.8
    Excellent
    Mayrose from Thailand
    Business traveler
    Double Superior
    Stayed 2 nights in June 2019

    Very helpful staff”

    I booked this hotel after calling them and finding out that many of their staff can speak English. They were very helpful. I has packages arriving from Alibaba and taobao and they kindly stored it for me. They also arranged a van that took me to HKG airport. The room carpets were a bit old but clean and had everything that I needed.

    Reviewed June 09, 2019
    9.6
    Exceptional
    SUN from Singapore
    Couple
    1 Queen Bed
    Stayed 3 nights in July 2019

    Location”

    Crossing the road from the Railway Station is a real hussle. You see many homeless people sleeping along the walkway that connects to the overhead bridge across the road. I would think if the hotel is located over the other side of the road (no need to cross the road) will be good.

    Reviewed July 08, 2019
    8.8
    Excellent
    CHI from Hong Kong
    Couple
    1 Queen Bed
    Stayed 1 night in March 2019

    5 stars holel, 4 star price!”

    Old hotel but good maintenance. 5 stars hotel at 4 stars price. Nice and cheap buffet dinner with excellent service. Except the front desk staff (John) was not in good attitude, others are good to professional. The Wifi doesn't work, but it won't bother me a lot, because I've got strong mobile phone reception in my room. It would be great if they can change a bigger screen and new LCD TV.

    Reviewed April 18, 2019
    9.6
    Exceptional
    Dwight from Hong Kong
    Business traveler
    1 Queen Bed
    Stayed 1 night in April 2019

    Great Location for both Hong Kong and Shenzhen”

    Right across the border from Hong Kong so it’s an affordable option for Hong Kong if you have a Chinese visa. It’s also located at a main transportation hub for Shenzhen and the rest of the Pearl River Delta. I highly recommend.

    Reviewed April 17, 2019
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    Standard Twin Room
    Stayed 3 nights in May 2018

    Good hotel with facilities and amenities.”

    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

    Reviewed January 28, 2019
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    Standard Twin Room
    Stayed 2 nights in August 2018

    Good hotel with facilities and amenities.”

    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

    Reviewed January 28, 2019
    8.4
    Excellent
    Joon from Singapore
    Business traveler
    Standard Twin Room
    Stayed 3 nights in August 2018

    Good, clean hotel.”

    Have stayed here several times. Hotel is value for money with good facilities, amenities. Although, located just opposite the Lohu train station, it is still quite a walking distance to cross over.

    Reviewed January 28, 2019
    10.0
    Exceptional
    Suthakit from Thailand
    Couple
    Double Superior
    Stayed 1 night in May 2019

    Good Location and very clean.”

    Good Location and very clean.

    Reviewed July 05, 2019
    8.8
    Excellent
    Karl from United Kingdom
    Couple
    Stayed 1 night in September 2018

    A good hotel close to the border. ”

    This is definitely not a 5 star hotel. The lobby might fool you but the rooms are getting old and battered. It is however a nice hotel and the view of the city is awesome. The bed and bath were both nice and the dressing gowns too. The TV isn't big enough though and not a lot of channels. You can access Whatsapp and other western websites though through their wifi. Our only problem was that they make you wear a swimming cap in the pool, they say it's Chinese Law. It's not relaxing being told what to do at the pool like that. There are far worse things you could do in a pool than not cover your hair. You have to walk north west from Lo Wu and go up some escalators and then cross a bridge to get there, it should take 10 mins. We'd stay again if the price dropped a little.

    Reviewed September 03, 2018
    10.0
    Exceptional
    Sau from Hong Kong
    Couple
    Double Superior
    Stayed 1 night in June 2019

    Very nice trip”

    Good environment

    Reviewed June 19, 2019
    8.4
    Excellent
    ruziah from Malaysia
    Family with young children
    1 Queen Bed
    Stayed 2 nights in April 2019

    Location”

    Good Location

    Reviewed May 07, 2019
    8.0
    Excellent
    Jude from Singapore
    Business traveler
    Stayed 1 night in July 2018

    Nice hotel, but gym is a let down”

    If you're looking to get a reasonable workout from the gym, you can forget it. Whoever setup the gym has no idea what equipments are required for a proper gym. Most of the equipment are cheap machines that doesn't work well. Seems like the gym is just setup with the bare minimum to fulfil the star rating requirements. The rest are fine.

    Reviewed July 10, 2018
    8.8
    Excellent
    Darren from Australia
    Business traveler
    Stayed 3 nights in August 2017

    Most comfortable bed in a long time”

    I really like this hotel. My first impression was as a lot of people mentioned was the carpets appeared dirty. The general cleanliness of the room was quite good. I seem to think that is more of the fact that they are light coloured carpets and difficult to keep pristine. The bed was awesomally comfortable and the sheets and pillows were super soft. Bathroom was clean and water pressure was good. The room could do with some air freshiner. WIFI was good without being great. Straight across the road from the Shenzhen Railway Station, metro, bus depot and large counterfeit market. View from the hotel was great as well. 7/11 was contained in teh foyer of the hotel which was handy. Overall I really enjoyed my stay and would stay again if I head back there.

    Reviewed September 01, 2017
    8.0
    Excellent
    David from United Kingdom
    Business traveler
    Stayed 1 night in August 2017

    functional”

    was a very nice hotel and will be again. been undergoing renovations for some time now. great location near luohu station and border crossing. price is right sure to renovations. Big bonus of one of the best views of Shenzhen city.

    Reviewed August 17, 2017
    9.2
    Exceptional
    William from Indonesia
    Family with teens
    Stayed 1 night in June 2017

    ****”

    We arrived late midnight and the staff is very kind gave us late check-out. Some part of the hotel is undergoing renovation. Hotel room a bit outdated but still clean and comfortable enough to stay-in. Location very near Luohu where you can cross border to Hong Kong, taxi from Shenzhen Airports a bit far costs us about 100-150 RMB.

    Reviewed July 02, 2017
    9.2
    Exceptional
    James from Hong Kong
    Couple
    Stayed 1 night in September 2016

    Deluxe room and Superior Room the 'same'.”

    Overall, our stay was comfortable and the rooms were clean and comfortable. But, I booked 2 separate classes of rooms in our 2 separate stays of Sept.1 and Sept. 14. One was a Superior room and the other a Deluxe Room. It is the same size room. The king size bed is actually a double/queen bed.Coincidentally, they assigned me rooms on the same floor and across from each other.

    Reviewed September 16, 2016
    8.8
    Excellent
    James from Hong Kong
    Couple
    Stayed 1 night in September 2016

    Still a good place to stay!”

    This is our 3rd stay in the last 3 months. We choose this hotel whenever we need to spend a night in transit for the following day to a different city. We had added a note that we will check-in after 8 PM. This time, our flight was delayed and we did not arrive to the hotel until 10 PM. Upon check-in, we were told that they did not have the room with a double/queen bed. But Evan said he'll give us a upgrade. Yes, What a upgrade. It was an upgrade to twin beds. So, be a bit careful and listen well. Their English language proficiency is still not quite there. Still a very good choice for a nice, simple and clean place to stay for a night or 2. Going back there in 2 days!

    Reviewed September 13, 2016
    8.8
    Excellent
    David from United Kingdom
    Business traveler
    Stayed 2 nights in June 2016

    Perfect at this price!”

    Many reviews state that the place is past it's prime and it is, but it's prime would have been pretty good. It has everything you need and is very well priced. It's location is perfect near to a border crossing and all train connections. It has restaurants and shops nearby and within reach of many of Shenzhens' attractions. Yes it is a little in need of renovation but as are most tropical hotels.One major plus is that it probably has one of the best views available of the skyline of Shenzhen!

    Reviewed July 05, 2016
    9.2
    Exceptional
    WILLIAM from United States
    Solo traveler
    Standard Twin Room
    Stayed 2 nights in May 2016

    perfect enough for me”

    tough to keep things looking clean when things get old, like the carpet. And tough communication sometimes when most of staff do not speak English, not unexpected, not that inconvenient, and still very good service. Most of my stays in Shenzhen have been here.

    Reviewed May 17, 2016
    8.0
    Excellent
    Charles from United States
    Business traveler
    Stayed 1 night in March 2016

    Great location and Great Price. Rooms a little ou”

    Location, Price

    Great price based on other hotels in the area. Nice hotel and Internet was OK. Right near Louho and close to the train station and shopping centers. Food was ok, room was a little dated and needs a renovation. Bed was comfortable though.

    Reviewed March 07, 2016
    12345
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    • Excellent location
    • KK 100
    • Luohu Metro Station is within 0.22 km