8.3

Excellent
/10
(525 reviews)See what guests said
Highly rated by guests – 85% would recommend
Housekeeping7
Beach5
Breakfast2
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Ho Quoc Temple 5.8 km
Phu Quoc Waterfall 6.5 km
Long Beach 8.9 km
Duong Dong Market 9.7 km
Sao Beach 10.3 km
Phu Quoc Prison 10.6 km
Ong Lang Beach 14.7 km
Phu Quoc Countryside 22.1 km
Vinwonders Phu Quoc 27.2 km
Vinpearl Safari 28.1 km
Nearby landmarks
Farmers' Market 2.3 km
Sunset Sanato Beach Club 2.6 km
T Mart 3.1 km
Phu Quoc Pearl Farm 3.1 km
Airport viewpoint 4.0 km
Phu Quoc International Airport 4.1 km
Ngoc Hien Pearl Farm 4.4 km
Landing Airplanes 4.8 km
Ho Quoc Temple 5.8 km
Sieu Thi Con Mart 5.9 km
Best Western Premier Sonasea Phu Quoc

"The hotel is fairly new so you can imagine how perfect it was ."

Lang - September 22, 2020
 Best Western Premier Sonasea Phu Quoc
Lobby Best Western Premier Sonasea Phu Quoc
Beach Best Western Premier Sonasea Phu Quoc
See all 61 photos
Removed from saved list
Newly built in 2019
Free Wi-Fi

Best Western Premier Sonasea Phu Quoc

Duong Bao Hamlet, Cua Lap, Phu Quoc Island, Vietnam, 920000 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Sauna

Cheaper than 71% of all properties in Phu Quoc Island in the last 24 hoursCompared to 653 Phu Quoc Island properties at Agoda for various dates
Value for money8.5
Distance to city center12 km
Location rating8.2
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport4.1 km

Rooms available at Best Western Premier Sonasea Phu Quoc

Villa Presidential 3 King 2 Single Beds Non-Smoking
...
  • Room size: 280 m²/3014 ft²
  • Sea view
  • 2 single beds and 3 king be...
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Deluxe Villa 1 King 1 Queen 2 Single Beds Non-Smoking
...
  • Room size: 116 m²/1249 ft²
  • Pool view
  • 1 king bed & 2 single beds ...
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Suite Presidential 1 King 1 Queen 2 Single Non-Smoking
...
  • Room size: 173 m²/1862 ft²
  • Garden view
  • 2 single beds and 1 queen b...
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Executive Suite 2 Queen Bed Non-Smoking
...
  • Room size: 73 m²/786 ft²
  • Garden view
  • 2 queen beds
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Deluxe Villa
...
  • Room size: 212 m²/2282 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds ...
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Deluxe Room 2 Single Beds
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 single beds
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VILLA VILLA - 3 KING 2 SINGLE BEDS,NSMK,PRESR,5BDRMS,BEACHF,LIVING,PRIPOL,FULL BREAKFAST
...
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    Villa Superior 3 King 2 Single Beds Non-Smoking
    ...
    • Room size: 169 m²/1819 ft²
    • Pool view
    • 2 single beds and 3 king be...
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    Deluxe Room King Bed
    ...
    • Room size: 37 m²/398 ft²
    • Garden view
    • 1 king bed
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    Grande Suite
    ...
    • Room size: 116 m²/1249 ft²
    • Balcony/terrace
    • 1 king bed & 1 king bed & 2...
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    Frequently asked questions

    What time is check-in and check-out at Best Western Premier Sonasea Phu Quoc?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Best Western Premier Sonasea Phu Quoc?

    Best Western Premier Sonasea Phu Quoc is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Best Western Premier Sonasea Phu Quoc also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Premier Sonasea Phu Quoc has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Best Western Premier Sonasea Phu Quoc?

    Start your mornings right, with the continental and buffet breakfast options offered at Best Western Premier Sonasea Phu Quoc. A selection of food types including western and full american breakfast options is available for guests. Both adults and children can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Best Western Premier Sonasea Phu Quoc?

    Best Western Premier Sonasea Phu Quoc features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

    Can special events be hosted at Best Western Premier Sonasea Phu Quoc?

    Your special occasion or event can be hosted at one of the 3 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Best Western Premier Sonasea Phu Quoc. Small or intimate events like birthday parties can also be accomodated. Services for event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

    Can business events be hosted at Best Western Premier Sonasea Phu Quoc?

    On-site venues and convenient event services make Best Western Premier Sonasea Phu Quoc an ideal choice for hosting events such as seminars, conferences and meetings. The 3 venues can accommodate up to 180 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Best Western Premier Sonasea Phu Quoc?

    Best Western Premier Sonasea Phu Quoc does not permit smoking in any of its rooms, but allows smoking in designated areas.

    Show more questions
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    What people love about Best Western Premier Sonasea Phu Quoc

    • 10.0

      Exceptional

      "I and my family have a wonderful vacation at Best Western."

      Trinh

      |

      June 18, 2020

    • 8.8

      Excellent

      "The pool area is magnificent and the beach area is nice."

      Lindsey

      |

      July 22, 2019

    • 10.0

      Exceptional
      Staff 

      "All the staff and managers have been very welcoming."

      Lang

      |

      September 22, 2020

    Property ranking|Compared to 653 Phu Quoc Island properties
    See all rankings
    Location score
    7.9/10
    Room size
    32 sqm.
    Value for money score
    8.3/10
    Service score
    8.3/10
    Better than
    79
    %
    of Phu Quoc Island properties
    Bigger than
    77
    %
    of Phu Quoc Island properties
    Better than
    75
    %
    of Phu Quoc Island properties
    Better than
    75
    %
    of Phu Quoc Island properties
    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

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    Overall rating:

    8.3

    Excellent
    525 reviews
    Cleanliness
    8.4
    Facilities
    8.5
    Location
    8.3
    Read all reviews >
    What travelers say they love:
    Staff very welcoming, friendly, professional and efficient.
    Charles from Australia
    Group
    More about Best Western Premier Sonasea Phu Quoc

    More about Best Western Premier Sonasea Phu Quoc

    Designed for both business and leisure travel, Best Western Premier Sonasea Phu Quoc is ideally situated in Cua Lap, one of the city's most popular locales. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

    Every effort is made to make guests feel comfortable. To do so, the property provides the best in services and amenities. This property offers numerous on-site facilities to satisfy even the most discerning guest.

    All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The property's host of recreational offerings ensures you have plenty to do during your stay. Whatever your reason for visiting Phu Quoc Island, Best Western Premier Sonasea Phu Quoc is the perfect venue for an exhilarating and exciting break away.

    Show less
    Amenities and facilities
    Excellent
    Facilities

    8.5

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Korean
    • Russian
    • Vietnamese

    Internet access

    • Free Wi-Fi in all rooms!
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Canoeing
    • Fitness center
    • Garden
    • Hot tub
    • Karaoke
    • Massage
    • Nightclub
    • On-site entertainment
    • Private beach
    • Sauna
    • Solarium
    • Spa
    • Swimming pool [outdoor]
    • Ticket services
    • Tours
    • Watersport equipment rentals
    • Water sports (non-motorized)
    • Yoga room

    Cleanliness and safety

    • Body thermometer
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Safe dining setup
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • BBQ facilities
    • Bottle of water
    • Breakfast [free]
    • Coffee shop
    • Happy hour
    • Kitchen
    • Poolside bar
    • Restaurants
    • Room service [24-hour]
    • Shared kitchen

    Services and conveniences

    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Gift/souvenir shop
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • Buzzer/wireless intercom
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Airport transfer
    • Bicycle parking
    • Bicycle rental
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service

    Available in all rooms

    • Air conditioning
    • Desk
    • Free bottled water
    • Hair dryer
    • Internet access – wireless
    • Microwave
    Food and dining
    Breakfast options
    • American
    • Asian
    Restaurants on site

    Essence

    • Cuisine: International, Vietnamese
    • Menu: Buffet, A-la-carte

    Oasis Pool Bar

    • Cuisine: Mediterranean
    • Menu: Buffet
    Location
    Duong Bao Hamlet, Cua Lap, Phu Quoc Island, Vietnam, 920000
    Excellent
    Location

    8.3

    Airports

    • Phu Quoc International Airport (PQC) - Vietnam
      4.1 km
    • Sihanouk International Airport (KOS) - Cambodia
      62.3 km

    Public transportation

    • Hon Thom Cable Car
      11.9 km

    Hospital or clinic

    • jomka mrech phu vog
      8.6 km

    Shopping

    • Duong Dong Market
      9.7 km
    What's nearby

    Popular landmarks

    • Ho Quoc Temple
      5.8 km
    • Phu Quoc Waterfall
      6.5 km
    • Long Beach
      8.9 km
    • Duong Dong Market
      9.7 km
    • Sao Beach
      10.3 km
    • Phu Quoc Prison
      10.6 km
    • Ong Lang Beach
      14.7 km
    • Phu Quoc Countryside
      22.1 km
    • Vinwonders Phu Quoc
      27.2 km
    • Vinpearl Safari
      28.1 km

    Nearby landmarks

    • Farmers' Market
      2.3 km
    • Sunset Sanato Beach Club
      2.6 km
    • T Mart
      3.1 km
    • Phu Quoc Pearl Farm
      3.1 km
    • Airport viewpoint
      4.0 km
    • Phu Quoc International Airport
      4.1 km
    • Ngoc Hien Pearl Farm
      4.4 km
    • Landing Airplanes
      4.8 km
    • Ho Quoc Temple
      5.8 km
    • Sieu Thi Con Mart
      5.9 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-3 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 4-11 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00
    • Reception open until23:59

    Getting around

    • Distance from city center12 km

    Extras

    • Breakfast charge (unless included in room price)0 VND
    • Daily Internet/Wi-Fi fee0 VND

    The property

    • Number of floors9
    • Number of restaurants1
    • Number of rooms 566
    • Year property opened2019

    Parking

    • Daily parking fee0 VND
    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    Reviews of Best Western Premier Sonasea Phu Quoc from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Excellent
    Cleanliness8.4
    Facilities8.5
    Location8.3
    Service8.5
    Value for money8.5
    High score for Phu Quoc Island
    Rating
    9+ Exceptional (66)
    8-9 Excellent (19)
    7-8 Very Good (20)
    6-7 Good (5)
    <6 Below Expectation (14)
    Time of the year
    Mar - May (11)
    Jun - Aug (27)
    Sep - Nov (23)
    Dec - Feb (63)
    All guests (263)
    All room types
    All languages

    Show reviews that mention 

    Showing 124 verified guest comments
    12345
    10.0
    Exceptional
    Lang from Canada
    Couple
    Executive Suite 2 Queen Bed Non-Smoking
    Stayed 3 nights in September 2020

    Premier is really Premium ”

    Best Western Premier exceeded my expectations from the moment I left the arrival terminal at Phu Quoc to find a friendly driver the hotel sent to pick me up to the very professional reception I received at hotel . All the staff and managers have been very welcoming. They accommodated my request for sea view and the room was very luxurious definitely 5 stars all the way .The hotel is fairly new so you can imagine how perfect it was . This was after the most recent outbreak of covid and while some hotels did not have a buffet BWP had a full buffet as well as an extensive menu you could order from .So regardless of what you prefer for breakfast the hotel will be able to accommodate. The quality and taste of the food was top notch . Obviously with covid there are some good deals around but what I paid and what I got was out of this world Would recommend to anyone to stay here and almost forgot to mention they have amazing swimming pools as well as direct excess to the ocean

    Reviewed September 22, 2020

    See room deals

    Dear Lang, Thank you very much for choosing our Resort for your recent stay in Phu Quoc island and give us positive feedback. Hope to welcome you back in the near future. Sincerely, Thai Do Best Western Premier Sonasea Phu Quoc

    Responded December 23, 2020
    Best Western Premier Sonasea Phu Quoc
    8.8
    Excellent
    Susan from Canada
    Family with teens
    Stayed 7 nights in February 2020

    Excellent”

    This relatively new resort is located next to the Novotel on a clean, sand beach with 2 pools and a lazy river. We were very comfortable in a 2 bedroom suite although the addition of some casual furniture in the living area would be great. As well, although the suite has a small kitchenette, there is no cooking implements, plates or cutlery and, at a minimum, dishwashing soap to clean the glassware should be available. There are 2 restaurants on site that are reasonably priced, for a 5-star hotel. Across the street, there is a small night market with food, fresh fruit and smoothies although with a few mini-marts for drinks/snacks. If you are looking for a relaxing family vacation spot, you will have no regrets booking at this BW Premier.

    Reviewed February 24, 2020

    See room deals

    Dear Susan, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc, and for taking the time to give us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thai Do

    Responded February 25, 2020
    Best Western Premier Sonasea Phu Quoc
    10.0
    Exceptional
    Trinh from Vietnam
    Family with young children
    Stayed 2 nights in June 2020

    Freindly staff”

    I and my family have a wonderful vacation at Best Western. The hotel is newly build with comfortable bed and modern facilities. And I would say thanks to all staffs who well-trained and very helpful. Especially thanks to Hai - front office staff who helped us check-in early and quickly as well as support us to call the cab during the stay.

    Reviewed June 18, 2020

    See room deals

    Dear Trinh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Thai Do Quality Assurance Manager

    Responded June 22, 2020
    Best Western Premier Sonasea Phu Quoc
    9.2
    Exceptional
    Gillian from Australia
    Family with young children
    Stayed 5 nights in November 2019

    Nice resort with great facilities ”

    We had a nice relaxing stay at the Best Western Premier! The facilities were great.

    Reviewed November 25, 2019

    See room deals

    Dear Gillian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thai Do

    Responded February 18, 2020
    Best Western Premier Sonasea Phu Quoc
    8.4
    Excellent
    YOON from Malaysia
    Business traveler
    Premier Twin Room
    Stayed 4 nights in September 2019

    Great hotel”

    The hotel staffs service is one of best especially front desk. Very friendly and helpful. Thank you for the birthday cake prepared for my good friend. Just a minor comment, housekeeping can be further improve. But overall a great experience at Best Western!

    Reviewed October 08, 2019

    See room deals

    Dear Yoon, Thank you for taking the time to share your experiences about the resort as well as recognizing the efforts of Front Office team. Your experiences related to housekeeping also shared with the team for improvement. Thank you again for sharing your experience, and We are looking forward to welcoming you back on your next vacation to Phu Quoc pearl island. Sincerely, Thai Do

    Responded February 18, 2020
    Best Western Premier Sonasea Phu Quoc
    8.8
    Excellent
    Lindsey from France
    Family with teens
    Stayed 5 nights in July 2019

    Fabulous hotel for a relaxing break”

    We had a great 5 night family stay here in a family room, which was lovely. The pool area is magnificent and the beach area is nice. Only downside is the sea pollution that the hotel tries to clear but we didn’t swim in the sea here as we fished out nappies, plastic bags, bottles on our first day so we stuck to the pool. Apparently in the rainy season it is best to stay on a complex at Sao beach area and in the dry season on long beach. The currents change and affect how badly the water is polluted, but in Vietnam generally plastic pollution. Is a huge problem everywhere. We were shocked by this everywhere we went. However our stay was great as the staff were fantastic, especially Juliette, the French stagiaire. The restaurant was excellent and cheap. A great hotel.

    Reviewed July 22, 2019

    See room deals

    Dear Lindsey, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc, and for taking the time to give us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thai Do

    Responded February 25, 2020
    Best Western Premier Sonasea Phu Quoc
    9.6
    Exceptional
    Charles from Australia
    Group
    Stayed 2 nights in July 2020

    Great Experience”

    Enjoyed our stay so much we decided to extend. Staff very welcoming, friendly, professional and efficient. Great pools, spa and facilities. Rooms were clean and tidy and well maintained. Met the EGM and F&B manager doing their rounds and making themselves known to the guests. One of the best run hotels I’ve visited in Vietnam. Highly recommended.

    Reviewed July 14, 2020

    See room deals

    Dear Charles, Thank you for choosing our Resort for your recent vacation to Phu Quoc island and taking time to recommend us on Agoda. We are glad that you had a pleasant stay with us and hope to see you back in the near future. Sincerely, Best Western Premier Sonasea Phu Quoc

    Responded December 23, 2020
    Best Western Premier Sonasea Phu Quoc
    8.8
    Excellent
    QUANG from Vietnam
    Group
    Deluxe Room 2 Single Beds
    Stayed 2 nights in July 2020

    Unique layout”

    Despite a few set-backs such as some malfunctioning bath accessories and hygienic issues during its early days of running, the excellent service and outstanding landscape outweighted all: - free breakfast for children - great view from almost any room - it really created sort of an ecosystem for a whole small to big group to enjoy by any member, especially the pool design allows you to play any time during daylight - the surrounding in this period is quite new and interesting to walk/cycle around. - the potential is the roof top bar which they haven't exploited sufficiently to its best.

    Reviewed July 14, 2020

    See room deals

    Dear Sir, Thank you very much for choosing our Resort for your recent trip to Phu Quoc island and taking time to review us on Agoda. Your remark about our Pool, Landscape, View, and Services are really appreciated. And your concerns related to Bathroom amenities, cleanliness already passed to the Housekeeping department for improvement. For your information, we are planned to renovate the View Sky bar by redesign the theme and put 2 more telescopes in 2 wings of the rooftop. And our guests can be starting to discover the beautiful night sky of Phu Quoc as well as Thailand gulf from August 2020. We hope to welcome you back in the dry season (from November - April every single year) as the best time to enjoy our Cview Sky Bar and Phu Quoc night sky as well as the Universe. Sincerely, Best Western Premier Sonasea Phu Quoc

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    Best Western Premier Sonasea Phu Quoc
    8.0
    Excellent
    Fred from Austria
    Couple
    Premier Twin Room
    Stayed 4 nights in December 2019

    perfect pool”

    there could have been a lot more sunbeds/chairs at the beach and poolside - beach was quite nice, pool was perfect - 250 metres of nonstop Swimming :-) breakfast was very good in Variety and Quality, staff could be more qualified and especially at prime time there should be better Service skybar was super, Rooms are quite nice (each room has his own beach bag which you can use during your stay -- that's a big plus) The Location is really great: 1) it's not far away from the Airport 2) there are some retaurants and shops near the hotel where you can buy water, coffee or food -- and that's very good!!! Besides there was a complimentary shuttle to the nightmarket :-)

    Reviewed January 08, 2020

    See room deals

    Dear Fred, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc, and for taking the time to give us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thai Do

    Responded February 25, 2020
    Best Western Premier Sonasea Phu Quoc
    9.2
    Exceptional
    EFSTATHIOS from Greece
    Solo traveler
    Stayed 4 nights in December 2019

    Management needs improvement ”

    31st of December and 1st of January we asked for water at the pool and at the beach sun loungers and they hadn’t.they said water finished.costumers were upset.all the 4 days we stayed there nobody came to take order at the beach sun loungers.we had to go to the pool bar to order and after that to wait long time to receive the things we ordered.cleaning service in the room is average.the resort is 5 star resort and a big investment.but they don’t know how to run it.also many employees don’t speak English.

    Reviewed January 03, 2020

    See room deals

    Dear Efstathios, Thank you for taking the time to give us your feedback, and we are taking your feedback in to account and are currently adding a beach bar to address the issue of the slow service by the beach. As far as the English speaking employees our company have invested in a professional launguage training course for 100 of our staff to start with. On Behalf of the entire team here, I would like to apologize for falling short of your expectations during your stay. SIncerely, Johan Lindholm General Manager

    Responded January 06, 2020
    Best Western Premier Sonasea Phu Quoc
    10.0
    Exceptional
    Trinh from Vietnam
    Family with young children
    Stayed 2 nights in June 2020

    Helpful staff”

    I would thanks to all friendly staffs who made our vacation memorable. We was offered early check in and late check out, especial thanks to Hai - receptionist- he granted us free of charge even we have 1 more person staying together. I would suggest hotel to put conditioner in bathroom for female guest.

    Reviewed June 09, 2020

    See room deals

    Dear Ms. Trinh, Thank you so much for choosing to stay with us and sharing this wonderful review. It was indeed our pleasure to host you at the resort. Your great staying experience has definitely been shared with the team and Mr. Hai. I believe that our team and Mr. Hai - a star of Front Ofice team always showing "I Care" spirits are happy to make your stay wonderful as same as you were happy to stay with us. Once again, thank you for the great feedback and we hope to welcome you back soon in the future! Best regards, Thai Do Quality Assurance Manager

    Responded June 15, 2020
    Best Western Premier Sonasea Phu Quoc
    9.6
    Exceptional
    Charles from Australia
    Couple
    Deluxe Room King Bed
    Stayed 4 nights in July 2020

    Great location and value for monry”

    e has a great time so much so we extended our stay for two more nights. The rooms were clean, tidy with great views. The facilities were excellent and we took advantage of the Spa, well woth it. The staff were friendly, professional and happy to assist us when ever needed. Try the cocktail bar on the roof, you wont ber sorry.

    Reviewed August 31, 2020

    See room deals

    Dear Charles, Thank you very much for choosing our hotel for your recent trip to Phu Quoc island and recommend us on Agoda We hope to welcome you back again in the near future. Sincerely Thai Do Best Western Premier Sonasea Phu Quoc Resort

    Responded March 28, 2021
    Best Western Premier Sonasea Phu Quoc
    10.0
    Exceptional
    Vu from Australia
    Family with young children
    Executive Suite
    Stayed 2 nights in December 2019

    Central location, beautiful hotel... Deserving of 5 stars”

    Beautiful lobby and rooms. Very friendly staff. Dinner buffet with street food additions is a very good way for us to try Vietnamese food in a safe environment. Check out at 12noon is very busy, it can take more than 30 minutes

    Reviewed December 23, 2019

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    Dear Vu, Thank you for taking the time to review us, and we hope to be able to welcome you back sometime in the future. Sincerely, Johan Lindholm General Manager

    Responded January 06, 2020
    Best Western Premier Sonasea Phu Quoc
    6.4
    Good
    Robert from United States
    Family with young children
    Deluxe Villa
    Stayed 5 nights in July 2020

    Nice facility, but still disappointing”

    This is NOT a 5 star establishment; in all fairness, I would give it 4 stars tops, and that is mainly due to the fact that it is a new resort (2019) in a nice location, good facilities: this is also the main reason that I rate it 3 stars now (otherwise would be lower). We rented their best place available online, one of the 3 bedroom villas. From the moment of bus pickup from the airport, overpacked and squeezed in, it was a rocky road. The long check-in with mistakes caused us to get locked out of our villa on the 2nd day; the man who showed the villa to us was in a hurry to get out and did not inform us of a lot of things, like turning on the water heater, how to control the AC, and even that the mini bar was free for us (realized this at check out 5 days later). It was also on the 2nd day that a downpour of rain flooded the entire master bedroom causing us to run around to move all of our items. (I called the front desk who failed to send someone promptly). There are several more instances, but this paints the picture. There is no concierge desk, so the front desk staff tries to manage it; they are overloaded with tour groups coming in and out daily. The lack of English is an issue, so maybe this place would get better feedback from a Vietnamese family, although my Wife is Vietnamese and she saw the same issues. Had to make any calls to the front desk and sometimes follow-up calls because no action was taken (maybe they didn’t understand, not sure). This place is either understaffed, or the top management is not taking the time to ensure staff are properly trained and/or supervised. I asked 2 or 3 times for the contact information of the General Manager and never received it until I made an official request via email. I emailed my frustrations to the F&B Manager the day of check-out with the GM cc’d, but no response; he doesn’t seem to be concerned with me or the issues. I expect much better service from a 5 star rated resort, especially from someone renting the

    Reviewed July 11, 2020

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    Dear Robert, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc, and for taking the time to give us your feedback. At the outset, we are really sorry if some of our services have not met your expectation. We do appreciate your feedback and will share it with the team to learn from. As you might know, we are just passing through the COVID period - the most difficult time ever and most of us did a lot of change to adapt to the new normal. Same as other hotels, in order to survive in the local market we have to change ourselves to meet the market expectation, and the local market is quite different with the Western or other International markets. So it's making some inconvenience for the people from a Western culture like you. Once again, I do apologize for any inconvenience during your stay and hope to see you again. Best regards, Thai Do Best Western Premier Sonasea Phu Quoc

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    Best Western Premier Sonasea Phu Quoc
    8.4
    Excellent
    Quynh from Vietnam
    Family with young children
    Deluxe Room King Bed
    Stayed 2 nights in December 2020

    Swimming pool not safe for kids”

    The pool is very dangerous for children, the floor of the pool tore my kids' legs, bleeding legs, I reflected to the manager, they apologized and promised to compensate for the damage but on the day I checked out they do not response. The room was cleaned extremely late, and until late afternoon that my room was finished

    Reviewed December 31, 2020

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    Dear Quynh, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc and give us your feedback. Your feedback is extremely valuable to us and provides important learning points for our team to continuously improve. Please accept my sincere apologies for the inconveniences you have encountered and I hope that you would give us another opportunity to restore your faith in the resort on your next visit to Phu Quoc. Kind regards, Thai Do Best Western Premier Sonasea Phu Quoc

    Responded January 14, 2021
    Best Western Premier Sonasea Phu Quoc
    7.2
    Very good
    Hanh from Vietnam
    Group
    Stayed 3 nights in November 2019

    Very good”

    Pros: New hotel, great beach (private beach, very clean, there’s lifeguard and the hotel provides life vest for adult and children). Room is spacious. Cons: staffs at the reception doing check in and check out are not friendly and welcoming. Really hope that hotel will improve training for staffs.

    Reviewed December 03, 2019

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    Dear Hanh, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc and give us your feedback. Your feedback is extremely valuable to us and provides important learning points for our team to continuously improve. Please accept my sincere apologies for the inconveniences you have encountered and I hope that you would give us another opportunity to restore your faith in the resort on your next visit to Phu Quoc. Kind regards, Thai Do

    Responded February 25, 2020
    Best Western Premier Sonasea Phu Quoc
    9.6
    Exceptional
    bee from Malaysia
    Family with young children
    Deluxe Room
    Stayed 3 nights in September 2019

    Pleasant stay with our little one. ”

    It would be great if provided with float for the kids to play in the pool. Room shower pressure a bit low. Else would be perfect stay :)

    Reviewed September 15, 2019

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    Dear Bee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thai Do

    Responded February 18, 2020
    Best Western Premier Sonasea Phu Quoc
    6.0
    Fang from Taiwan
    Group
    Stayed 3 nights in July 2020

    Hotel room ok, roof bar staff not friendly”

    I waited for half hour(15:30) for my room to be done after check in. The staff on the roof bar is not friendly, maybe can’t understand english. Then the staff in breakfast time is definitely not enough. I put my plate beside the table, the staff didn’t clean it before I leave. In room, Safety box is broken. Have a little bit hot water. House keeping clean my room after 17:00 the next day. The hotel is a bit far from the downtown. But hotel could help you call a taxi, rent a motorbike, have a day tour by taxi. Hotel also have tour boucher.

    Reviewed July 31, 2020

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    Dear Fang, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc and give us your feedback. Your feedback is extremely valuable to us and provides important learning points for our team to continuously improve. Thank you again for sharing your experience and we are looking forward to welcoming you back on your next vacation to Phu Quoc island. Kind regards, Thai Do Quality Assurance Manager Best Western Premier Sonasea Phu Quoc

    Responded October 20, 2020
    Best Western Premier Sonasea Phu Quoc
    9.6
    Exceptional
    Seongsu from South Korea
    Family with teens
    Executive Suite
    Stayed 5 nights in February 2021

    Good for family ”

    - Morning buffet was good. - Overall facility management was good. - The swimming pool was large and long: good for children. - Beach bar had some noisy music, thus a little bothersome if you seek quiet and peaceful beach.

    Reviewed February 18, 2021

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    Dear Seongsu, Thank you very much for choosing Best Western Premier Sonasea Phu Quoc and rate us on Agoda. We are glad that you had a pleasant stay with us and hope to welcome you back in the near future. Best regard, Thai Do Best Western Premier Sonasea Phu Quoc

    Responded March 28, 2021
    Best Western Premier Sonasea Phu Quoc
    7.2
    Very good
    Thu from Vietnam
    Family with young children
    Suite 1 King 1 Queen 2 Singles Non-Smoking
    Stayed 2 nights in August 2020

    Not recommend for any”

    Unacceptable breakfast. Good staff but not enough so I couldn't be helped when I needed. Clean room but terrible design. I booked 3 bedrooms suite with sea view, and I can't believe that this suit has ONLY ONE window also balcony in master bedroom. The others include living room has only glass wall. We felt that we stayed in the hermetic boxes.

    Reviewed August 18, 2020

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    Dear Thu, Thank you for choosing Best Western Premier Sonasea Phu Quoc Resort during your stay in Phu Quoc and give us your feedback. Your feedback is extremely valuable to us and provides important learning points for our team to continuously improve. Thank you again for sharing your experience and we are looking forward to welcoming you back on your next vacation to Phu Quoc island. Kind regards, Thai Do Quality Assurance Manager Best Western Premier Sonasea Phu Quoc

    Responded October 20, 2020
    Best Western Premier Sonasea Phu Quoc
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