7.8
Very good
/10
(1,661 reviews)See what guests said
See map
7.8

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
The Christian University of Indonesia 660 m
Puskesmas Kelurahan Cipinang Cempedak 670 m
Praktek Dokter Erida 800 m
Posyandu Balita dan Lansia 810 m
Bidan Lenti 850 m
Azzahra Medical Centre 930 m
Puskesmas Kelurahan Bidara Cina I 1.07 km
Cornel Simanjuntak Park 1.07 km
Klinik Hasna Medika 1.09 km
Klinik Avida 1.09 km
Nearby landmarks
Grand Indonesia Mall 8.19 km
Gambir Train Station Building 9.02 km
National Monument (MONAS) 9.31 km
Beautiful Indonesia in Miniature Park 9.44 km
National Museum 9.6 km
Jakarta Cathedral 9.64 km
Istiqlal Mosque 10.37 km
Museum Bank Indonesia 13.83 km
Jakarta Old Town 14.09 km
Ancol Dreamland 14.31 km
Best Western Premier The Hive

"breakfast was quite delicious with plenty of choices."

Windy - October 3, 2018
 Best Western Premier The Hive
Lobby Best Western Premier The Hive
Lobby Best Western Premier The Hive
See all 44 photos
Removed from saved list
Free Wi-Fi

Best Western Premier The Hive

Jl. DI. Panjaitan Kav 3 - 4, Cawang, Jakarta, Indonesia, 13340 - See map
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money7.9
Distance to city center6.1 km
Location rating7.8
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport2.6 km

Rooms available at Best Western Premier The Hive

Very good
Room comfort & quality
7.8
Junior Double Suite
Junior Double Suite
...
  • Room size: 62 m²/667 ft²
  • Shower and bathtub
  • 1 king bed & 1 sofa bed
Enter dates to see prices
Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Corner Suite
Corner Suite
...
  • Room size: 40 m²/431 ft²
  • Bathtub
  • 1 king bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 24 m²/258 ft²
  • Shower
  • 2 single beds
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Super Deluxe Double Room
Super Deluxe Double Room
...
  • Room size: 40 m²/431 ft²
  • Bathtub
  • 1 king bed
Enter dates to see prices
1 Double Bed, Non-Smoking, Deluxe Room
1 Double Bed, Non-Smoking, Deluxe Room
...
  • Shower
  • 1 double bed
Enter dates to see prices
Executive 1 Double Bed Non Smoking Room
Executive 1 Double Bed Non Smoking Room
...
  • City view
  • 1 double bed
Enter dates to see prices
1 Double Bed Corner Suite
1 Double Bed Corner Suite
...
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
1 Double Bed, Corner Room
1 Double Bed, Corner Room
...
  • Shower and bathtub
  • 1 double bed
Enter dates to see prices
Deluxe Pool View
Deluxe Pool View
...
  • City view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Premier The Hive?

Check-in is from 02:00 PM, and check-out is until 12:30 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Premier The Hive?

Best Western Premier The Hive is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Best Western Premier The Hive also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Best Western Premier The Hive has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange taxi service.

What is the smoking policy at Best Western Premier The Hive?

Best Western Premier The Hive does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Best Western Premier The Hive

  • 9.6
    Exceptional

    "Nice place to sleep for one nite @ jakarta."

    Rahmatdillah

    |

    March 19, 2019

  • 7.2
    Very good
    Staff 

    "Staff in the lobby was nice and friendly."

    Rhily

    |

    December 11, 2019

  • 10.0
    Exceptional

    "Affordable price with good room quality"

    Ferdianto

    |

    January 14, 2020

Property ranking|Compared to 2,625 Jakarta properties
See all rankings
Room comfort score
7.8/10
Review score - United States
6.9/10
Cleanliness score
7.7/10
Couples review score
7.9/10
Better than
96
%
of Jakarta properties
Better than
90
%
of Jakarta properties
Better than
86
%
of Jakarta properties
Better than
86
%
of Jakarta properties
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Overall rating:
7.8
Very good
1,661 reviews
Cleanliness
7.8
Facilities
7.6
Location
7.8
Read all reviews >
What travelers say they love:
Room was clean, comfy, and has a great ambience.
Rhily from Indonesia
Family with young children
More about Best Western Premier The Hive

More about Best Western Premier The Hive

Located in the lovely area of Cawang, Best Western Premier The Hive Hotel enjoys a commanding position in the business, restaurants, shopping hub of Jakarta. The hotel lies 6.1 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Best Western Premier The Hive Hotel offers impeccable service and all the essential amenities to invigorate travelers. 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, taxi service are just a few of the facilities that set Best Western Premier The Hive Hotel apart from other hotels in the city.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, bathroom phone, clothes rack, complimentary instant coffee, complimentary tea to please the most discerning guest. The hotel offers an excellent variety of recreational facilities, including fitness center, outdoor pool, spa, massage, pool (kids). Whatever your purpose of visit, Best Western Premier The Hive Hotel is an excellent choice for your stay in Jakarta.

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Most talked about facilities

Breakfast
47 mentions
Housekeeping
31 mentions
Food & Dining
10 mentions
Swimming Pool
9 mentions

What they offer

8.0
Very good

"Everything is good enough, will come back again"

Andre

|

March 13, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Buffet

Restaurants on site

Heather
Cuisine:American, Chinese, Indonesian
Menu:Buffet, A-la-carte

Nearby restaurants

Indonesian cuisine
Indonesian cuisine
The Harvest Deli
4.0 km Indonesian, Southwestern
kaleyo
5.9 km Indonesian
Hermitage Lounge
6.7 km Indonesian
American cuisine
American cuisine
Dons Burger Pgc
170 m American
KFC Jatinegara
3.9 km American, Fast food
Chandra Lounge
4.5 km American, European
Asian cuisine
Asian cuisine
Bubur Ayam Cawang
300 m Asian, Indonesian
Soto Padang Cawang 327
300 m Asian, Indonesian, Sushi
Rumah Makan Khas Sunda Cibiuk
740 m Asian, Indonesian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

Show less

Some helpful facts

Show less

Property announcements

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Reviews of Best Western Premier The Hive from real guests

Overall rating
7.8
Very good
From 1661 reviews
7.9Location
7.9Service
7.9Value for money
Agoda Reviews (1181)Booking.com Reviews (480)
Rating via Agoda7.8
/
10
Cleanliness7.8
Facilities7.6
Location7.8
Room comfort and quality7.8
Service7.8
Value for money7.9
High score for Jakarta
Rating
9+ Exceptional (151)
8-9 Excellent (86)
7-8 Very Good (150)
6-7 Good (78)
<6 Below Expectation (134)
Time of the year
Mar - May (99)
Jun - Aug (166)
Sep - Nov (170)
Dec - Feb (164)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (1181)
All room types
All languages

Show reviews that mention 

Showing 599 verified guest comments
12345
10.0
Exceptional
FAJAR from Indonesia
Family with young children
Stayed 1 night in July 2018

Great accomodation”

Check in & out super fast and we requested to early check in and late check out they fulfilled it all. My daughter was really happy she can stay longer at the hotel room itu cause clean. Thanks best western the hive keep itu up!

Reviewed July 30, 2018

Dear Mr. Fajar, Warmest Greetings from Best Western Premier The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stay at Best western Premier The Hive. At the same time, we really appreciate your feedback in Agoda.com, and to tell us that our hotel stay in your mind. And we will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you Warmest regards, IB Santoso General Manager

Responded August 01, 2018
Best Western Premier The Hive
10.0
Exceptional
FAJAR from Indonesia
Couple
Stayed 1 night in July 2018

Great hotel”

We had a great stay at Best western the hive, our room was very clean and staff were nice and so friendly. Fast check in and check out process

Reviewed July 30, 2018

Dear Mr. Fajar, Warmest Greetings from Best Western Premier The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stay at Best western Premier The Hive. At the same time, we really appreciate your feedback in Agoda.com, and to tell us that our hotel stay in your mind. And we will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you Warmest regards, IB Santoso General Manager

Responded August 01, 2018
Best Western Premier The Hive
9.2
Exceptional
Dewanga
Family with young children
Stayed 2 nights in November 2018

Nice hotel with great price”

Nice hotel with best western standard, I’d pay for super deluxe and got free upgrade to suite corner, because they can’t arrange all of our rooms in one floor. Clean room, but the furniture are little bit to old and not maintain well. Breakfast was great, but with standard variation for 4 stars hotel.

Reviewed November 25, 2018

Dear Mr./Ms./Mrs. Dewanga, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. We really appreciate your positive feedback at Agoda.com regarding our facilities, staff friendliness and cleanliness. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded November 29, 2018
Best Western Premier The Hive
7.6
Very good
Rimson from India
Business traveler
Stayed 12 nights in November 2016

Good Hotel. But Not Upto Best Western Standard”

Stayed here for 2 weeks. Have stayed in few Best Westerns around the world and all has given me a pleasant experience except this one. The hotel is great and the checkin staff are friendly. The morning breakfast and the restaurant staff are very friendly too. The housekeeping is just terrible. Some days they never even clean the room despite asking them. The towels given were yellow on some days. The hotel website have advertised free minibar, but they will only refill it if you call them and ask which I only did on one day. Rest of the days they did not even bother to refill. For the laundry collection if you pack and leave it in your room the housekeeper will not collect it. You will have to call and ask for it every single day. This is not the worst hotel I stayed. But this is the worst Best Western I have stayed.

Reviewed December 05, 2016

Dear Mr/s Rimson, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your positive feedback on Agoda. We are happy to know that you are deeply satisfied with our hotel concept and the overall ambiance. In addition your feedback related to our hotel facilities and service was much appreciated and will be discussed internally, We hope that this experience does not deter you from returning to the Best Western Premier The Hive in the future. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday. Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
8.8
Excellent
Tessa from Indonesia
Solo traveler
Stayed 1 night in June 2018

This Hotel Really Wants You to Stay Comfortably”

Thank you very much for the Sales Executive who responded swiftly to my complain regarding my room. She moved me to a better room and even gave me desserts and hot lemon-infused water. I really appreciated the gesture :) The hotel internet was fast so I could work comfortably in my room. The in-room dining service is a bit pricy but the food was tasty. The hotel provides a lot of variety of food during breakfast so I did not need to have lunch ;) I'll come back to this hotel again if I need to stay in the East Jakarta area.

Reviewed June 22, 2018

Dear Valued Ms.Tessa Warmest greetings from Best Western Premier The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our staff, room service and buffet breakfast menu. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded June 26, 2018
Best Western Premier The Hive
6.4
Good
Manzur from Bangladesh
Solo traveler
Stayed 4 nights in May 2018

Good hotel, disappointing Air conditioning”

I've stayed at Best Western Premier The Hive hotel last may for 9 days. I had to change the room three times on first day because the air conditioning is not strong enough. The room had glass on two sides so it gets pretty hot and the air conditioning is not good at all. Even at night the room temperature goes to maybe 28C or something, just about a little less than warm. Very disappointed with the air conditioning, and that is in every room. Everything else is good, staffs are very helpful.

Reviewed July 19, 2018

Dear Mr. Manzur, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We really appreciate your feedback through Agoda.com. And do apologize for any inconvenience you felt while you stayed. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded August 01, 2018
Best Western Premier The Hive
7.2
Very good
Aditya from Indonesia
Couple
1 Double Bed, Non-Smoking, Deluxe Room
Stayed 1 night in June 2019

What a nice experience!!”

Shout to Best Western Premier The Hive hospitality You guys giving me nice experience while staying, especially to mas Zacky who give me the best room, quite big tho

Reviewed July 01, 2019

Dear Aditya, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Zacky as I trust that he will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager

Responded July 02, 2019
Best Western Premier The Hive
8.8
Excellent
Mel
Group
2 Single Beds, Non-Smoking, Superior Room
Stayed 2 nights in July 2019

Great value good location but a bit far to city centre since Jakarta jem almost the time”

It’s a pleasant stay good great breakfast nice bed & pillow clean hotel with nice service from the staff.Good few restaurant just attached with the small mall beside the hotel but a little bit to far to city centre will take around 30-40mins minimum since Jakarta is always jem but all in everything was great.I will stay again in this hotel & highly recommend.

Reviewed July 11, 2019

Dear Ms Mel, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you as our guest, thank you for sharing a stunning review on Agoda for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager

Responded July 13, 2019
Best Western Premier The Hive
8.0
Excellent
Eddy from Indonesia
Couple
Stayed 1 night in September 2014

Good hotel to stay”

Good location, large room, good breakfast

This hotel is located far from Jakarta City Center, but it's near the TB Simatupang area which is becoming another business hub in Jakarta, especially in the southern part of the city. Access to the hotel is easy, near entrance to and exit from toll roads. We booked a suite, and the room was very large and has large window. There was a thunderstorm on our first night and we found out there was a leak in the room from the rain. Other than than, we had a good stay. Breakfast is good, and the staff are friendly.

Reviewed December 29, 2014

Dear Mr/s Eddy, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay at Best Western Premier The Hive. Thank you for your constructive feedback it will be follow up each department head and also Your stunning feedback with compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you and family as our guest, thank you for sharing a stunning review on Agoda for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
7.7
Very good
Alvin from Singapore
Business traveler
Stayed 2 nights in November 2014

Nice New Hotel”

Friendly Staffs; Nice Clean Room; Great Breakfast

This is my 2nd stay in The Hive. Staffs are always so friendly and breakfast is great - nice spread of variety of food. Location may not be as great since it is located in East Jakarta. Nevertheless, it is a great stay.

Reviewed November 08, 2014

Dear Mr/s Alvin, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your positive feedback on Agoda. We are happy to know that you are deeply satisfied with our hotel concept and the overall ambiance. In addition your feedback related to our hotel facilities and service was much appreciated and will be discussed internally, We hope that this experience does not deter you from returning to the Best Western Premier The Hive in the future. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday. Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
9.0
Exceptional
Nabi from Thailand
Solo traveler
Stayed 3 nights in August 2015

I like staffs here”

Super nice staffs, good service, hotel is very new

I like staffs here. They are very nice, helpful, speak good english and trying to find best solution for the guest when some inconvenience situation happen. They want to make sure if the guest have good experience. The room type i book was full on that day so they upgrade my room to the bigger one on higher floor and I got very friendly driver to the airport.

Reviewed August 23, 2015

Dear Mr Nabi, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you as our guest, thank you for sharing a stunning review on Agoda for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager

Responded August 28, 2019
Best Western Premier The Hive
8.0
Excellent
Clarina from Indonesia
Family with young children
Stayed 1 night in October 2018

Very good”

Pros: - The room was clean and had basic amenities. - The location was at the center of East Jakarta Business District. Cons: - Unpleasant experience with the housekeeping. I kept ice gels to the kitchen and asked to be delivered to the room the next morning but they did not do that. I had to call them several times to finally get my ice gels! The ice gels were for my express milk so it is very time sensitive! - Hard to find a way around the hotel as it was located in the same complex of a shopping mall

Reviewed October 25, 2018

Dear Mrs. Clarina, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest’s satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded November 29, 2018
Best Western Premier The Hive
10.0
Exceptional
Renny from Indonesia
Business traveler
Stayed 1 night in May 2018

FASILITAS YANG SANGAT MEMUASKAN”

WIFI YANG DI KAMAR SANGAT BAGUS UNTUK SAYA YANG MELAKUKAN BISNIS DI JAKARTA, SWIMMING POOLNYA JUGA SANGAT MENARIK, KARENA BERDEKATAN DENGAN RESTAURANT JADI MUDAH DAN CEPAT UNTUK MELAKUKAN ORDERAN DI SAAT SELESAI BERENANG. STAFF DI FRONT OFFICE SANGAT RAMAH, KEBERSIHAN KAMAR JUGA TERJAGA. KEMUNGKINAN SAYA AKAN MENGINAP LAGI DISINI SEKITAR 2 MINGGU KEDEPAN.

Reviewed May 23, 2018

Dear Ibu Renny, Saya selaku General Manager Best Western Premier The Hive mewakili staff dan manajemen mengucapkan terima kasih atas kepercayaan yang diberikan kepada Best Western Premier The Hive sebagai tempat menginap anda. Bagi kami, kepuasan tamu merupakan hal yang kami prioritaskan. Maka dari itu apapun kebutuhan tamu selalu kami upayakan agar dapat terpenuhi. Kami pun selalu berusaha untuk meningkatkan kualitas pelayanan dan fasilitas bagi para tamu kami. Kami senang anda menyempatkan waktu untuk memberikan ulasan selama anda menginap di Best Western Premier The Hive. Dan kami mengapresiasi tanggapan baik anda mengenai pelayanan kamar serta fasilitas hotel. Semua tanggapan anda akan kami sampaikan kepada tim agar dapat meningkatkan kualitas pelayanan semakin baik ke depannya. Akhir kata, kami berharap agar Anda tetap menjadikan Best Western Premier The Hive sebagai pilihan utama di kunjungan berikutnya. Salam hangat, IB Santoso General Manager

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Best Western Premier The Hive
8.4
Excellent
Manzur from Bangladesh
Solo traveler
Stayed 5 nights in May 2018

Great hotel, with some issues”

I've stayed at this hotel for 9 nights. I had the corner suite, which gives you beautiful views of the city and amazing sunrises. The room is big and spacious, all the facilities are great except for one. The AirCon is not good at daytime. With two sides of the room are of full glass window, it gets hot pretty quick and the weak AC cannot do anything. I thought at first it was just my room but then I changed room and it wasn't any better. If you don't open the curtains it is a little better but still uncomfortable. After 3PM, the room starts to get cooler and becomes ok by 4-5PM but not cold, just normal temperature which is not too bad. Everything else is good, facilities are good although they could do with some English speaking stuff. It is far from Central city, so you will need to use taxi or Grab to go to places, keep about 30-40 minutes of taxi ride each way incl. traffic. Overall recommended, but my advise would be to check if the AC is working properly when you get the room.

Reviewed May 15, 2018

Dear Mr. Manzur, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest’s satisfaction is our main priority. And we really appreciate all your great feedback at Agoda.com regarding our room, staff & facilities. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded May 16, 2018
Best Western Premier The Hive
9.2
Exceptional
Tessa from Indonesia
Solo traveler
Stayed 1 night in June 2018

Very Spacious Room and Friendly Staff”

I chose the Super Deluxe With a Double-Bed Room and the Room size is really 40 meter Square. My bed was very comfortable and the staff was friendly (they gave me free desserts as a Token of appreciation). The in-Room dining service was a bit pricy but the food was pretty good (please improve your stir-fry morning glory as it was a bit too salty for me and please improve the taste of the chicken wings). This stay was actually my extended stay so I was pleasant to see that the hotel served different types of food for breakfast

Reviewed June 23, 2018

Dear Valued Ms.Tessa Warmest greetings from Best Western Premier The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We also truly appreciate your constructive feedback regarding our food menu. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager

Responded June 26, 2018
Best Western Premier The Hive
10.0
Exceptional
Leonard from Indonesia
Family with young children
Stayed 3 nights in February 2016

Good Location”

One of best hotel in East Jakarta... near Halim airport and access to highway...

Reviewed December 16, 2016

Dear Mr/s Leonard , Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you as our guest, thank you for sharing a stunning review on Agoda for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
7.7
Very good
Marzella from Indonesia
Business traveler
Stayed 5 nights in December 2014

good service with inexpensive price”

food, service and price

Last week was my 2nd visit to the hive. I also bring my family. We are satisfy with all service .. Foods are good, rooms is clean. 2 things need to improve are, traffic sound shouldn't get in to room

Reviewed December 21, 2014

Dear Mr/s Marzella, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your positive feedback on Agoda. We are happy to know that you are deeply satisfied with our hotel concept and the overall ambiance. In addition your feedback related to our hotel facilities and service was much appreciated and will be discussed internally, We hope that this experience does not deter you from returning to the Best Western Premier The Hive in the future. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday. Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
10.0
Exceptional
Sutoni from Indonesia
Solo traveler
Stayed 2 nights in June 2017

Comfort and Friendly ”

Overall satisfied with facilities and services of this hotel. An amusing place to stay over the city of Jakarta

Reviewed June 27, 2017

Dear Mr/s Sutoni, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you as our guest, thank you for sharing a stunning review on Agoda for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
7.6
Very good
John from Australia
Business traveler
Stayed 3 nights in April 2016

Basic hotel. Good restaurants in the building. Not central but good for me.”

Staff helpful. Picture of large building is deceptive. The hotel is only a small part of it. Recently build. Rooms comfortable and clean. Finish quality is not good by OK. Represented good value for me. Location is not central Jakarta but suited me. In a very busy traffic junction. Not too unusual in Jakarta.

Reviewed April 28, 2016

Dear Mr/s John, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your positive feedback on Agoda. We are happy to know that you are deeply satisfied with our hotel concept and the overall ambiance. In addition your feedback related to our hotel facilities and service was much appreciated and will be discussed internally, We hope that this experience does not deter you from returning to the Best Western Premier The Hive in the future. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday. Best regards, IB Santoso General Manager

Responded January 18, 2020
Best Western Premier The Hive
7.6
Very good
Yessi from Indonesia
Family with teens
Super Deluxe Double Room
Stayed 3 nights in June 2019

We got an upgraded room.. thank you so much.. the corner room was amazing..I would love to come back”

I think the cleanliness of the room a bit downgraded.. I've stayed for multiple times there and this is the first time I felt the room is a bit unclean, like the hotel must do some repaint the walls and upgraded the bathroom.. Also for the breakfast, upgraded the chef and the staff is a must.. it is very important to make someone happy staying at the hotel, which I wasn't that happy because the delayed of refilling the food and the limited dining room which makes us uncomfortable sharing table with other guests.. please you need to work on that restaurant. Don't serve undercooked chicken that is very wrong, I know you are trying to get the food our fast but serving undercooked birds are very wrong.. please don't do that again.. other than that this hotel was great..

Reviewed June 11, 2019

Dear Ms Yessi , Warmest Greetings from Best Western Premier The Hive. First and foremost, allow me on behalf of Best Western Premier The Hive team to thank you for the time you took to share your comments and observations with us. Please accept our sincere apologies for the inconvenience you may have experienced during your stay. Your constructive feedback have been strongly addressed internally with the team, I believe that your feedback will help us to achieve the constant improvement, guest satisfaction and quality of service that we strive for. Once again, thank you for your constructive feedback which enables us to enhance our services for all guests, I sincerely hope to have the opportunity to welcome you back in the near future. Kind Regards, IB Santoso General Manager

Responded June 18, 2019
Best Western Premier The Hive
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