Best Western Queens Crystal Palace
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7.4
Very good
/10
(133 reviews)See what guests said
See map
7.2
Very good
Location rating score
Very good location
Parking
Available
  • Houses of Parliament9.81 km
  • Big Ben9.9 km
  • Westminster Abbey9.99 km
  • Tower Bridge10.04 km
  • London Eye10.13 km
  • Tower of London10.31 km
  • Buckingham Palace10.36 km
  • St. James's Park10.37 km
  • British Museum11.91 km
  • Camden Market14.88 km
  • Newly renovated
    Free Wi-Fi

    Best Western Queens Crystal Palace

    122 Church Road, Croydon, London, United Kingdom, SE19 2UG - See map

    This property is in high demand!

    Booked 138 times | 5 travelers are looking at this property right now

    "Good value hotel more suited to groups and business travellers as its a little way out from major tourist attractions"
    john - June 8, 2016
    Very good cleanliness
    7.9 rating for cleanliness
    Very good service
    7.5 rating for service
    • 770 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    • Bar

    • Safety deposit boxes

    Cheaper than 99% of all properties in London in the last 24 hoursCompared to 28,023 London properties at Agoda for various dates
    Property ranking|Compared to 28,023 London properties
    See all rankings
    Cheapest price score
    Value for money score
    7.5/10
    Service score
    7.5/10
    Cleanliness score
    7.9/10
    Better than
    99
    %
    of London properties
    Better than
    98
    %
    of London properties
    Better than
    98
    %
    of London properties
    Better than
    98
    %
    of London properties
    Value for money7.5
    Location rating7.2
    Nearest airportLondon City Airport (LCY)
    Distance to airport13.4 km

    Rooms available at Best Western Queens Crystal Palace

    Twin Room
    Twin Room
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Triple Room with 3 Single Beds
    Triple Room with 3 Single Beds
    ...
    • Room size: 15 m²/161 ft²
    • City view
    • 3 single beds
    Enter dates to see prices
    Triple Room
    Triple Room
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Superior Double
    Superior Double
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Triple Room No Window
    Triple Room No Window
    ...
    • Room size: 15 m²/161 ft²
    • No Windows view
    • 3 single beds
    Enter dates to see prices
    Single Room
    Single Room
    ...
    • Room size: 12 m²/129 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Superior Family Room
    Superior Family Room
    ...
    • Room size: 12 m²/129 ft²
    • City view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 10 m²/108 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Triple Room
    Superior Triple Room
    ...
    • Room size: 24 m²/258 ft²
    • Shower
    • 3 single beds
    Enter dates to see prices
    Superior Family Triple Room
    Superior Family Triple Room
    ...
    • Room size: 22 m²/237 ft²
    • Shower
    • 1 single bed and 1 double b...
    Enter dates to see prices

    What people love about Best Western Queens Crystal Palace

    • 6.4
      Good

      "the room was good, beds and cleanlyness really nice."

      Bjarkey

      |

      November 23, 2016

    • 8.4
      Excellent
      Spaciousness

      "it was spacious and affordable enough for two."

      Muma

      |

      March 20, 2018

    • 10.0
      Exceptional
      Cleanliness

      "Very nice hotel, freshly renovated, clean."

      Viktorie

      |

      December 29, 2017

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    More about Best Western Queens Crystal Palace

    More about Best Western Queens Crystal Palace

    8.0
    Very good

    "Great value, friendly staff clean and pleasant rooms"

    Paul

    |

    November 9, 2018

    An overview

    Show less

    Most talked about facilities

    Housekeeping
    4 mentions
    Breakfast
    3 mentions
    Car Park

    What they offer

    8.0
    Very good
    Staff 

    "What makes this hotel special is the friendly staff!"

    Rita

    |

    July 28, 2018

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    Continental
    Full English/Irish

    Restaurants on site

    PizzaPolli Restaurant and Bar
    Cuisine:Italian

    Nearby restaurants

    British cuisine
    British cuisine
    The Earl Ferrers
    3.5 km British
    19 Pop Up
    3.9 km British
    Cut The Mustard
    4.5 km British
    American cuisine
    American cuisine
    Creams
    2.8 km American
    Frankie and Benny's
    4.2 km American, Italian
    Tony's Restaurant and Bar
    4.9 km American
    European cuisine
    European cuisine
    Azzurri Pizzeria
    3.9 km European, Mediterranean, Pizza
    Lisboa Grill
    4.6 km European, Portuguese
    Naughty piglets
    4.9 km European

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    What guests think of this property

    Overall rating
    7.4
    Very good
    From 4529 reviews
    Provided by verified guests of
    Agoda Reviews (133)Booking.com Reviews (4396)
    Rating via Agoda7.4
    /
    10
    Cleanliness7.9
    Facilities7.0
    Location7.2
    Service7.5
    Value for money7.5
    High score for London

    Most helpful reviews for Best Western Queens Crystal Palace

    Couple
    Stayed 2 nights in July 2019
    Superior Double
    Good6.8
    One problem after anotherBooked a superior double and requested a bath and spacious room. When checked in was shown in my opinion a standard double (frequent visitor to Queens btw) no bath and no space for my 6ft 2 husband to move! Complained and we were given a suite which was lovely. Booked to stay again as my husband was working in London, suite wasn't available so booked a triple ( 1 double, 1 single) as needed space. We were given another standard double and were told it was the same size as the triple!! Complained again and given money off. I would warn anyone that rooms seem to be allocated on a first come, first served basis so regardless what you book, if you check in late, you get given what is left!! Reception staff were very kind and so was management but having to keep moving rooms, lack of space and complaining, it wasn't the relaxing stay we hoped for.
    Amandafrom United KingdomReviewed July 14, 2019
    Couple
    Stayed 3 nights in January 2019
    Twin Room
    Very good7.6
    Very goodWas assigned to a room with no access to lift, and the carpeted floor made lugging the luggages around worst. Other than that, the hotel is pretty decent for the price paid.
    Zhengfrom SingaporeReviewed July 20, 2019
    Family with teens
    Stayed 3 nights in May 2019
    Double Room
    Review score5.6
    you need to be a mountain goat to get to your roomthe room was nice and comfortable, however to get to my room we needed to walk 50 mtrs down a hallway down two flights of stairs walk another 20 mtrs down another flights of stairs walk through a outdoor area through a door down another hallway down another flight of stairs through another door down another hallway for about 15 mtrs to our room. It was like being in a dungeon . our room was 929 which i thought would be on the upper floor but no you went down . Just as well there wasn't a fire you would have never got out There is no lift so you had to carry all your luggage up and down the hallways and stairs and hope you find your room, if you don't follow the sign properly you get lost, and the signs are not easy to follow either .
    Waynefrom AustraliaReviewed May 30, 2019
    Business traveler
    Stayed 1 night in November 2018
    Double Room
    Excellent8.0
    Getting better but still under construction and a little messyAt the moment the hotel is under renovation but this is very much on going so some stairwells are very dusty. The new rooms once you are in it are ok. Comfortable beds, new television, working air conditioner, good water pressure and generally clean with a few dust corners and stray hairs. In my room the drainage system ran away very slow and the sink and shower tray would fill up quickly. In any other hotel I would of complained asked to be moved but as this room was only £40 a night and everything else was ok, I just put up with it. If you stay here but expect to much then you will be happy with your stay. This hotel used to be really grotty so the work being done is such an improvement to how it was before.
    Kylefrom United KingdomReviewed November 10, 2018
    Couple
    Stayed 3 nights in March 2019
    Double Room
    Review score4.4
    Very far from London city properIf you are coming for London city tour, avoid this hotel at all cost. Will take 90 minutes and three transfer (Bus, rail, tube) before reaching London city center. Cost of transport is better spent on finding a more expensive hotels in the city and save on your travelling time well every time you commute to and from the city.
    EDUARDOfrom PhilippinesReviewed April 05, 2019

    Reviews of Best Western Queens Crystal Palace from real guests

    Overall rating
    7.4
    Very good
    From 4529 reviews
    Provided by verified guests of
    Agoda Reviews (133)Booking.com Reviews (4396)
    Rating via Agoda7.4
    /
    10
    Cleanliness7.9
    Facilities7.0
    Location7.2
    Service7.5
    Value for money7.5
    High score for London
    Rating
    9+ Exceptional (12)
    8-9 Excellent (7)
    7-8 Very Good (7)
    6-7 Good (5)
    <6 Below Expectation (16)
    Time of the year
    Mar - May (9)
    Jun - Aug (11)
    Sep - Nov (18)
    Dec - Feb (9)
    All guests (133)
    All room types
    All languages
    Showing 47 verified guest comments
    123
    6.8
    Good
    Amanda from United Kingdom
    Couple
    Superior Double
    Stayed 2 nights in July 2019

    One problem after another”

    Booked a superior double and requested a bath and spacious room. When checked in was shown in my opinion a standard double (frequent visitor to Queens btw) no bath and no space for my 6ft 2 husband to move! Complained and we were given a suite which was lovely. Booked to stay again as my husband was working in London, suite wasn't available so booked a triple ( 1 double, 1 single) as needed space. We were given another standard double and were told it was the same size as the triple!! Complained again and given money off. I would warn anyone that rooms seem to be allocated on a first come, first served basis so regardless what you book, if you check in late, you get given what is left!! Reception staff were very kind and so was management but having to keep moving rooms, lack of space and complaining, it wasn't the relaxing stay we hoped for.

    Reviewed July 14, 2019
    7.6
    Very good
    Zheng from Singapore
    Couple
    Twin Room
    Stayed 3 nights in January 2019

    Very good”

    Was assigned to a room with no access to lift, and the carpeted floor made lugging the luggages around worst. Other than that, the hotel is pretty decent for the price paid.

    Reviewed July 20, 2019
    5.6
    Wayne from Australia
    Family with teens
    Double Room
    Stayed 3 nights in May 2019

    you need to be a mountain goat to get to your room”

    the room was nice and comfortable, however to get to my room we needed to walk 50 mtrs down a hallway down two flights of stairs walk another 20 mtrs down another flights of stairs walk through a outdoor area through a door down another hallway down another flight of stairs through another door down another hallway for about 15 mtrs to our room. It was like being in a dungeon . our room was 929 which i thought would be on the upper floor but no you went down . Just as well there wasn't a fire you would have never got out There is no lift so you had to carry all your luggage up and down the hallways and stairs and hope you find your room, if you don't follow the sign properly you get lost, and the signs are not easy to follow either .

    Reviewed May 30, 2019
    8.0
    Excellent
    Kyle from United Kingdom
    Business traveler
    Double Room
    Stayed 1 night in November 2018

    Getting better but still under construction and a little messy”

    At the moment the hotel is under renovation but this is very much on going so some stairwells are very dusty. The new rooms once you are in it are ok. Comfortable beds, new television, working air conditioner, good water pressure and generally clean with a few dust corners and stray hairs. In my room the drainage system ran away very slow and the sink and shower tray would fill up quickly. In any other hotel I would of complained asked to be moved but as this room was only £40 a night and everything else was ok, I just put up with it. If you stay here but expect to much then you will be happy with your stay. This hotel used to be really grotty so the work being done is such an improvement to how it was before.

    Reviewed November 10, 2018
    4.4
    EDUARDO from Philippines
    Couple
    Double Room
    Stayed 3 nights in March 2019

    Very far from London city proper”

    If you are coming for London city tour, avoid this hotel at all cost. Will take 90 minutes and three transfer (Bus, rail, tube) before reaching London city center. Cost of transport is better spent on finding a more expensive hotels in the city and save on your travelling time well every time you commute to and from the city.

    Reviewed April 05, 2019
    8.8
    Excellent
    Jennifer from United Kingdom
    Solo traveler
    Single Room
    Stayed 1 night in March 2019

    What a great surprise ”

    Booked a single room for £33. Didn’t expect much. On arrival clean and new reception area. Easy check in. Hotel seemed to have had all new carpets fitted. My room was huge with 3beds!! Clean, fresh. Comfortable bed & had a great nights sleep. Bathroom a little on the small side but clean, hot water and plenty of towels. Will definitely stay again!

    Reviewed March 17, 2019
    2.0
    James from Australia
    Solo traveler
    Double Room
    Stayed 2 nights in July 2019

    It was terrible ”

    I asked for a room top of the building and got sent 3 floors down that was horribly pokey.

    Reviewed July 13, 2019
    2.8
    Joshua from United Kingdom
    Business traveler
    Double Room
    Stayed 2 nights in February 2019

    Absolutely disgusting.”

    - The rooms have been refurbished to a low tacky standard - I was moved room three times and they were all poor. One with loud freaky floorboards outside the door, the second was like Harry potters under the stairs bedroom; a single room with a double bed, the third had a window that didn’t open. - the day hotel stinks of cannabis, cigars and feet throughout. - dangerous entrance due to refurbishment which isn’t staged when booking. - feels like a shag pad for Crystal Palace raves. - just don’t book if you like staying somewhere comfortable as this more resembles a hostel.

    Reviewed February 16, 2019
    10.0
    Exceptional
    Michael from United Kingdom
    Couple
    Double Room
    Stayed 1 night in March 2019

    Beautiful, historic and refurbed hotel!”

    We loved it and will be back

    Reviewed March 12, 2019
    7.6
    Very good
    Robert
    Family with young children
    Superior Family Room
    Stayed 2 nights in April 2019

    NO SLEEP!!”

    We stayed in room 006 where we stayed for 2 nights which was located directly underneath the dining area kitchen, all we heard until 1am was chairs and tables being dragged across the floor & with having a 1 year old baby wasn’t convenient. & then it started again at 7am. Other than the 2 sleepless nights the rest of the hotel was nice and the staff were friendly.

    Reviewed April 08, 2019
    4.0
    Bhagesh from United States
    Solo traveler
    Single Room
    Stayed 2 nights in March 2019

    Not a good Experience i suggest to avoid it.”

    They didn't had the toiletries in room & when requested they told me they still waiting for the supplies from delivery.. Their Breakfast could be better The room which i booked they didn't gave me that one & gave me the one which has 1 double bed & 1 single bed & there was no space in my room it was bad and they told me we upgraded it which was kinda lie.

    Reviewed March 27, 2019
    4.4
    Grahame
    Solo traveler
    Superior Double
    Stayed 1 night in March 2019

    Needlessly disappointing”

    Only stayed the one night (thankfully) but security were rude - reception were ok but a bit distracted. Shower door not attached at base, foot towel jammed in to keep it in place, tv remote did not work ie channels could not be changed, bathroom cold and unheated, doors squeaked. So many things wrong - but did not report them as I was only staying the one night and the staff left the impression it would be pointless to complain and as I was only staying the one night....

    Reviewed March 24, 2019
    5.2
    Elaine from United Kingdom
    Solo traveler
    Twin Room
    Stayed 2 nights in February 2019

    Above average”

    I was appalled to be in the basement with no window. I felt like I was in prison. I was woken up at 4.30am by (presumably) staff using some kind of device which made a loud beeping noise. They also shouted to each other outside my room, which was extremely inconsiderate. The staff were unhelpful when my daughter came to meet me, telling her there were no stairs, when in fact there are plenty of stairs. It was difficult to find the room as the directions printed on the walls were inadequate. Staff were not friendly.

    Reviewed February 19, 2019
    4.8
    Judit from United Kingdom
    Couple
    Superior Double
    Stayed 1 night in November 2018

    Big NO”

    The stuff was unprofessional. We late our appointment because of not finding my payment( I got the invoice in my hand though) and not ready room. Receptionist don’t let my black partner to enter to the room, even it was on his name too, but she was ok to do the same, even my name not matched with the bookings! Completely unacceptable! Made a complain, however not a single answer even after a week.

    Reviewed November 30, 2018
    8.0
    Excellent
    Richard
    Family with young children
    Superior Family Room
    Stayed 1 night in April 2019

    Very good”

    Breakfast was absolute chaos, cutlery crockery and food items ran out, and the plated cooked breakfast was of a very poor standard

    Reviewed April 25, 2019
    8.8
    Excellent
    Amiee from United Kingdom
    Family with young children
    Superior Double
    Stayed 3 nights in February 2019

    Excellent”

    It was a beautiful room we had, although the fire alarm going off a couple of times & ladybirds in the bedroom my partner got rid of them, it was a lovely stay. Would definitely come again!

    Reviewed February 28, 2019
    8.4
    Excellent
    Anis
    Group
    Triple Room
    Stayed 4 nights in January 2019

    Nice hotel ”

    Pros: the hotel is very beautiful, tidy and clean. The staff also helpful. Cons: a little bit far from central London

    Reviewed February 05, 2019
    8.0
    Excellent
    Paul from United Kingdom
    Business traveler
    Single Room
    Stayed 3 nights in November 2018

    Very good”

    great value, friendly staff clean and pleasant rooms

    Reviewed November 09, 2018
    6.0
    Stacey from United Kingdom
    Family with young children
    Superior Double
    Stayed 7 nights in December 2018

    Comfortable and Decent”

    I enjoyed my stay my room was always nice and clean, the only issue is that i had no fridge in my room. Overall it was a pleasant experience.

    Reviewed January 09, 2019
    6.8
    Good
    Javid from Canada
    Family with young children
    Superior Family Room
    Stayed 4 nights in October 2019

    None”

    None

    Reviewed November 08, 2019
    123
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    • Very good location
    • Houses of Parliament
    • Crystal Palace Train Station is within 0.77 km