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Exterior view, Best Western The Lagoon Hotel in Manado
1 Queen Bed, Smoking, Superior Room - Guestroom, Best Western The Lagoon Hotel in Manado
a large body of water with mountains, Best Western The Lagoon Hotel in Manado
Lobby, Best Western The Lagoon Hotel in Manado
Lobby, Best Western The Lagoon Hotel in Manado
a mountain range with a sky background, Best Western The Lagoon Hotel in Manado
Swimming pool [outdoor], Best Western The Lagoon Hotel in Manado

Removed from saved list

8.2

Excellent

316 reviews

316 reviews

View9
Housekeeping7
Check in/Check Out2
See map
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Manado Souvenir 520 m
Malalayang Beach 3.3 km
Museum Negeri Propinsi Sulawesi Utara 3.7 km
Jesus Blesses 3.8 km
Kienteng Ban Hian Kong 4.1 km
Soekarno Bridge 4.9 km
Water Park Griya Paniki Indah Manado 11.7 km
Bunaken National Park 19.5 km
Tunan Waterfall 20.7 km
Nearby landmarks
Supermarket 70 m
Apotik Tiga Satu 190 m
Puskesmas Bahu 240 m
Taman Wolter 270 m
Bahu Mall 290 m
Wisata Bahari Restaurant 360 m
Manado Souvenir 520 m
Rumah Sakit Pendidikan UNSRAT 710 m
Boulevard area 800 m
Sam Ratulangi University 850 m

Best Western The Lagoon Hotel

Jl. Komp. Bahu Mal, Malalayang, Manado, Indonesia, 95115 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Malalayang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Bunaken National Park. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Inside city center

Check-in [24-hour]

360 meters to Manado Souvenir

Free Wi-Fi in all rooms!

Air conditioning

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Spa

BBQ facilities

Luggage storage

This property is in high demand!

9 travelers have booked today.

Value for money8.3
Location rating8.7
Nearest airportSam Ratulangi International Airport (MDC)
Distance to airport14.2 km

Rooms available at Best Western The Lagoon Hotel

Suite - 1 King 2 Singles, Non-Smoking, Presidential Room, Living Room, Bathtub, Full Breakfast
...
  • Room size: 80 m²/861 ft²
  • Mountain view
  • 1 king bed & 2 single beds
Enter dates to see prices
1 Queen Bed, Smoking, Superior Room
...
  • Room size: 25 m²/269 ft²
  • Partial sea view
  • 1 queen bed
Enter dates to see prices
Deluxe Room - 1 Queen Bed Smoking, Full Breakfast
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
1 Queen Bed, Smoking Room, Deluxe Room with Sea View
...
  • Room size: 29 m²/312 ft²
  • Partial sea view
  • 1 queen bed
Enter dates to see prices
Suite-1 King Bed, Non-Smoking, Sea View, Flat Screen Television
...
  • Room size: 55 m²/592 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Superior Room - 1 Queen Bed Non Smoking, Full Breakfast
...
  • Room size: 25 m²/269 ft²
  • Partial sea view
  • 1 queen bed
Enter dates to see prices
1 Queen Bed, Smoking Room
...
  • Room size: 25 m²/269 ft²
  • Partial sea view
  • 1 queen bed
Enter dates to see prices
Superior Room - 2 Single Beds, Non Smoking
...
  • Room size: 25 m²/269 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Deluxe Room - 1 Queen Bed Non Smoking, Full Breakfast
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Superior Room - 2 Single Beds, Smoking
...
  • Room size: 25 m²/269 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western The Lagoon Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western The Lagoon Hotel?

For those who wish to drive their own cars, Best Western The Lagoon Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manado with private transportation, the hotel can arrange taxi service.

What are my dining options at Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel is located in Malalayang, famous for good restaurants such as Wisata Bahari Seafood Restaurant, Kawan Baru and Rumah Makan Rica Rica.

What popular shopping places are close to Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel is located in Malalayang area which features shopping places such as Bahu Mall and Grand Merciful Building.

What are popular attractions near Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel is located in Malalayang area, which is famous for attractions such as Taman Wolter, Boulevard area and Batulamo Green zone.

What popular beaches are close to Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel is located in the Malalayang area, which includes Malalayang Beach and Paal Beach.

What popular natural sightseeing spots are close to Best Western The Lagoon Hotel?

Best Western The Lagoon Hotel is located in the Malalayang area, which is famous for natural sightseeing destinations such as Kintal Kosong and Kentur Kemuwu.

See map

Explore the neighborhood

What people love about Best Western The Lagoon Hotel

  • 10

    Exceptional
    Cleanliness

    "This hotel closed to everything, clean and my kids love the pool🥰"

    Meylinda

    |

    July 4, 2022

  • 8

    Very good
    Cleanliness

    "(s) are really helpfull and nice, room are clean."

    Jessica

    |

    April 16, 2022

  • 8

    Very good
    Location

    "Location and facilities are nice!"

    Rismayanti

    |

    May 20, 2022

Overall rating:

8.2

Excellent
316 reviews
Cleanliness
8.0
Facilities
8.1
Location
8.7
Read all reviews >
What travelers say they love:
Staff ramah, cepat, tanggap.
Christi from Indonesia
Family with older children
More about Best Western The Lagoon Hotel

More about Best Western The Lagoon Hotel

Best Western The Lagoon Hotel

Best Western The Lagoon Hotel, located in Manado city center, is a popular choice for travelers. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Best Western The Lagoon Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Manado is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Best Western The Lagoon Hotel.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Best Western The Lagoon Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Best Western The Lagoon Hotel are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Best Western The Lagoon Hotel caters to its guests varied dietary restrictions with cuisine types such as halal available. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Best Western The Lagoon Hotel offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

Don't spend all your time inside while in Manado! Be sure to visit Jesus Blesses located 3.7 km away, an item on every checklist of those who travel to Manado. Chill out in the beach or just watch the waves on warm days at Malalayang Beach located 3.6 km away.

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Amenities and facilities

Excellent
Facilities

8.1

Most talked about facilities

Breakfast

1 mention

View

1 mention

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • On-site entertainment
  • Pool with view
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Chapel
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Adapter
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathtub
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Linens
  • Mini bar
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Shared bathroom
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegan
Restaurants on site
Lagoon Resto & Bar
  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Location

Jl. Komp. Bahu Mal, Malalayang, Manado, Indonesia, 95115
Excellent
Location

8.7

Airports
  • Sam Ratulangi International Airport (MDC)
    14.2 km
Public transportation
  • Malalayang Bus Station
    3.5 km
Hospital or clinic
  • Apotik Tiga Satu
    190 m
Shopping
  • Manado Souvenir
    520 m
Cash withdrawal
  • ATM
    120 m

What's nearby

Popular landmarks
  • Manado Souvenir
    520 m
  • Malalayang Beach
    3.3 km
  • Museum Negeri Propinsi Sulawesi Utara
    3.7 km
  • Jesus Blesses
    3.8 km
  • Kienteng Ban Hian Kong
    4.1 km
  • Soekarno Bridge
    4.9 km
  • Water Park Griya Paniki Indah Manado
    11.7 km
  • Bunaken National Park
    19.5 km
  • Tunan Waterfall
    20.7 km
Nearby landmarks
  • Supermarket
    70 m
  • Apotik Tiga Satu
    190 m
  • Puskesmas Bahu
    240 m
  • Taman Wolter
    270 m
  • Bahu Mall
    290 m
  • Wisata Bahari Restaurant
    360 m
  • Manado Souvenir
    520 m
  • Rumah Sakit Pendidikan UNSRAT
    710 m
  • Boulevard area
    800 m
  • Sam Ratulangi University
    850 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 5 year(s).

Infant 5-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 185
  • Year property opened2017

Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western The Lagoon Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.0
Facilities8.1
Location8.7
Service8.2
Value for money8.3
High score for Manado
Rating
9+ Exceptional (42)
8-9 Excellent (17)
7-8 Very Good (20)
6-7 Good (8)
<6 Below Expectation (36)
Time of the year
Mar - May (33)
Jun - Aug (26)
Sep - Nov (24)
Dec - Feb (40)

Show reviews that mention 

Showing 123 verified guest comments
12345
10.0
Exceptional
Regita from Indonesia
Family with teens
Stayed 1 night in July 2019

Exceptional”

I'm so happy to staying in this hotel . Check in check oit quickly, the room is very good, comfortable, clean, cold AC, and also equipped with the beautiful scenery sea. I hope we'll back again.

Reviewed July 25, 2019

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Dear Regina, Thank you very much for your candid review of your stay at our Hotel. We love to read that you enjoyed the location. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future. Thank you and I wait for your return stay with us again. Best Regards, Jemmy Budihartono General Manager in Charge

Responded January 23, 2020
Best Western The Lagoon Hotel
10.0
Exceptional
Andre from Indonesia
Solo traveler
Stayed 1 night in August 2019

Exceptional”

Very recommended hotel..all staff very helpfull.. Fast check in, clean and comfort room, delicious food.. Very happy stay in this hotel

Reviewed August 21, 2019

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Dear Andre, First of all I appreciate your positive feedback about our hotel. I also would like to thank you for highlighting some of your observations. Your positive words about our Hotel and Service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our Hotel. All the best and hope to see you soon again! Best Regards, Jemmy Budihartono General Manager in Charge

Responded January 21, 2020
Best Western The Lagoon Hotel
10.0
Exceptional
anggoro from Indonesia
Business traveler
1 Queen Bed, Smoking Room
Stayed 1 night in August 2019

Nice place location and great staff”

Some of facilities need to improve specially at smoking floor. At gym place need to have small towel. The rest of facilities are nice

Reviewed August 14, 2019

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Dear Anggoro, Thank you very much for your candid review of your recent stay at our Hotel. We love to read that you enjoyed the location. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future. Thank you and I wait for your return stay with us again. Best Regards, Jemmy Budihartono General Manager in Charge

Responded January 21, 2020
Best Western The Lagoon Hotel
10.0
Exceptional
Meylinda from South Africa
Family with young children
Stayed 2 nights in July 2022

Great hotel”

This hotel closed to everything, clean and my kids love the pool🥰

Reviewed July 04, 2022

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10.0
Exceptional
Christi from Indonesia
Family with teens
Superior Room - 2 Single Beds, Smoking
Stayed 1 night in July 2022

Check in cepat, fasilitas lengkap, staff tanggap.”

Check in cepat; Fasilitas: kolam, gym, dll; Staff ramah, cepat, tanggap.

Reviewed July 17, 2022

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10.0
Exceptional
Christi from Indonesia
Family with teens
Superior Room - 2 Single Beds, Non Smoking
Stayed 1 night in July 2022

Check in cepat, fasilitas lengkap, staff tanggap.”

Check in cepat; Fasilitas: kolam, gym, dll; Staff ramah, cepat, tanggap.

Reviewed July 17, 2022

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10.0
Exceptional
kezia from Indonesia
Family with teens
2 Single Beds, Non-Smoking, Superior Room
Stayed 2 nights in December 2021

excelent!”

staf ramah, room bersih, fasilitas ok, sarapan the best.

Reviewed January 01, 2022

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10.0
Exceptional
Winny from Indonesia
Family with young children
Superior Room
Stayed 3 nights in October 2021

Pelayanan prima”

Hotel the best 🥰

Reviewed October 28, 2021

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9.6
Exceptional
Gianfranco from Indonesia
Couple
Stayed 2 nights in November 2020

Overall its good.”

some furniture inside was dusty. But overall its really good. The view was so amazing. Its fully recomended 👍

Reviewed November 10, 2020

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Dear Gianfranco, Warmest Greetings From Best Western The Lagoon Hotel! First of all I appreciate your positive feedback about our hotel. I also would like to thank you for highlighting some of your observations. Your positive words about our facilities and service are highly appreciated. Thank you for sharing them with us. It will motivate us to optimize our focus to ensure memorable moments and personal service in our hotel. All the best and hope to see you soon again! Best Regards, Jemmy Budihartono Executive Assistant Manager

Responded November 18, 2020
Best Western The Lagoon Hotel
9.6
Exceptional
Glenn from United States
Solo traveler
Superior Room - 2 Single Beds, Smoking
Stayed 2 nights in June 2022

Great place to stay”

Great place to stay... It's worth to pay

Reviewed June 27, 2022

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10.0
Exceptional
Glad from Indonesia
Family with teens
Superior Room - 2 Single Beds, Smoking
Stayed 1 night in June 2022

Service”

Service yg bagus..mulai dri staff

Reviewed June 26, 2022

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8.4
Excellent
Jose from Indonesia
Business traveler
2 Single Beds, Smoking Room
Stayed 2 nights in January 2019

Electricity issues 6-8 times per day 😤”

It has a potential to be a good hotel, the location,facilities,room amnenities,etc... But the way the staff handle the problem was very poor, seems that they dont know what to do to solve things... -upon arrival, the security staff asked us to go up to the parking area to unloading luggage instead of the lobby on ground floor,which hotel trolley & bellboy is on the ground floor!! -has 12 floor but only 2 lifts, even there is no service lift for luggage -electricity in 2 rooms (we've booked 3 rooms) off for zillion times -super thin wall, no sound proof at all Won't be back for sure!!

Reviewed January 21, 2019

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Dear Valued Guest, Warmest Greetings from Best Western The Lagoon Hotel! First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, we do have trouble when the generator automatically on to return power to the building until the external mains power is restored. And it takes some time than before to fix it. For the inconvenience, it caused, I am really sorry. The safety of our guests is a priority and such service is an unavoidable necessity and I know that should have been better explained. Please know that we will review the mentioned points carefully in taking a good care of our hotel. Once again I'm sorry and Thank you. Best Regards, Yushi Quan | General Manager

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Best Western The Lagoon Hotel
8.8
Excellent
Sjeane from Canada
Couple
1 Queen Bed, Non-Smoking, Superior
Stayed 1 night in October 2019

Everything is great here except how they handled issues with other guests who tried to enter my room”

See above : it’s a bridge of security and privacy

Reviewed October 30, 2019

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Dear Valued Guest (or Guest name) Warmest Greetings From Best Western Then Lagoon Hotel! First of all I appreciate your positive feedback about our hotel. However, We apologize for the unacceptable event that occurred during your stay. We will look into the issue that you've noted, and will take corrective action immediately. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. Thank you. Best Regards, Jemmy Budihartono General Manager (In Charge)

Responded January 27, 2020
Best Western The Lagoon Hotel
8.0
Excellent
Jessica from Indonesia
Family with teens
2 Single Beds, Non-Smoking, Superior Room
Stayed 5 nights in April 2022

My first visit to manado city”

It's my first visit to manado city, visitting family. Hotel looks nice from outside, especially the building. Their staff(s) are really helpfull and nice, room are clean. However inside room are so-so, not that nice, and the lamps are just too dark. We then bought lamp replacement at nearby supermarket for a brighter room. Foods are just so-so.

Reviewed April 16, 2022

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8.4
Excellent
Andruw from Indonesia
Business traveler
2 Single Beds, Smoking Room
Stayed 1 night in March 2019

Okay Hotel”

They Have a great room for worthed price. Near a bit walk to Bahu Mall.

Reviewed April 02, 2019

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Dear Andruw, Warmest Greetings From Best Western Then Lagoon Hotel! Thank you very much for your candid review of your recent stay at our Hotel. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future. Thank you and I wait for your return stay with us again. Best Regards, Jemmy Budihartono General Manager (In Charge)

Responded January 27, 2020
Best Western The Lagoon Hotel
8.0
Excellent
Rismayanti from Indonesia
Solo traveler
Stayed 5 nights in May 2022

Very good”

I am sorry but I would say the staff isn't really nice for me. Especially when I ordered food at night If you have breakfast in this hotel, it's better you go earlier because if you go at around 8 the food will gone. I mean, not all food. Location and facilities are nice!

Reviewed May 20, 2022

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8.0
Excellent
Debora from Indonesia
Family with teens
Stayed 1 night in December 2020

Very good”

I booked a room with partial sea view written on the description.. But when I arrived there, I got a room with surrounding town view which was upsetting. The room was a bit dusty. Delicious food & friendly staff.

Reviewed December 23, 2020

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Dear Debora, Warmest Greetings from Best Western The Lagoon Hotel! Many thanks for staying with us at Best Western The Lagoon Hotel. It is great to hear that you had a memorable stay with us and thank you for praising our food and staff’s services. Your nice comments are well appreciated. However, We are very sorry for some of the unfortunate event that happened during your stay. We certainly will review the mentioned points carefully. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. Best Regards, Jemmy Budihartono Executive Assistant Manager

Responded January 09, 2021
Best Western The Lagoon Hotel
8.4
Excellent
Raymondo from Indonesia
Couple
1 Queen Bed, Smoking Room
Stayed 2 nights in January 2022

Excellent”

Good view, good staff, but the lift 2 just one on.

Reviewed January 13, 2022

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7.6
Very good
Yandri from Indonesia
Couple
Superior Room
Stayed 1 night in November 2021

Meet the money”

Not a bad place to spend the weekend. The value is good as well.

Reviewed November 15, 2021

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6.8
Good
Christa from Indonesia
Business traveler
2 Single Beds, Non-Smoking, Superior Room
Stayed 3 nights in March 2022

Good”

value for money. its a budget hotel so dont expect too much. the staff are helpful n nice. food taste good but lack of variation, literally lack of variation, i've spent 3 night there. room are quite big enough but the bathroom smells bad, water heater dont work well, phone is dead so everytime i need something i need to go down to the lobby. housekeeping always forget to refill tissue or etc. its okay if u just want to spent night there but its not recommended if u need staycation. location are great.

Reviewed March 20, 2022

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