Bright Heritage

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7,4
Bright Heritage
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Лоби
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Интериор на хотела
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Интериор на хотела
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НА КАРТАТА
Местоположение
Отличен
8,6
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  • Сърцето на града

  • обмяна на валута

  • безплатен WiFi достъп във всички стаи

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Супериор (Superior)
...
  • Изглед: Град
  • 23 m²/248 ft²
  • 2 Единични легла и 1 Легло ...
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Премиум (Premium)
...
  • Изглед: Град
  • 25 m²/269 ft²
  • 2 Единични легла и 1 Легло ...
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Суит (Suite)
...
  • Изглед: Град
  • 30 m²/323 ft²
  • 2 Двойни легла и 1 Легло ти...
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Стандартна двойна стая със спалня или две единични легла (Standard Double or Twin Room)
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  • 18 m²/194 ft²
  • 2 Единични легла и 1 Двойно...
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Двойна Делукс стая със спалня или две единични легла (Deluxe Double or Twin Room)
...
  • 2 Единични легла
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Стая тип куин (Queen Room)
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  • 1 Единично легло
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Последни коментари от клиенти

Agoda отзиви (108)Booking.com (35)
Изберете тип турист
Състояние/Чистота на хотела7,3
Удобства5,6
Местоположение8,6
Комфорт на стаята и качество7,4
Услуги7,4
Съотношение цена-качество7,5
Предоставено от проверените гости на Agoda
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Показване на 100 проверени отзива
12345
9,2
RANA от Канада
Соло турист
Супериор
Отседнахме 2 вечер/и в юли 2017 г.
Great friendly staff minutes from the beach. ”
Pros where the location and staff service. Cons were weak WIFI.
Оценявани 13 юли 2017
8,4
Anne-Marie от Канада
Група
Премиум
Отседнахме 2 вечер/и в декември 2016 г.
Nice hotel”
Nice quiet and clean hotel. Highly recommended. Staff is very helpful and pleasant. Well situated in Fort Kochi, close to the beach and many restaurants. Only complaint is no hot water, but it is so hot out it doesn't really matter too much.
Оценявани 02 януари 2017
6,0
Prashanth от Индия
Двойка
Супериор
Отседнахме 3 вечер/и в декември 2016 г.
Excellent location. Can improve and move up for the better.”
House keeping services can be really better. Although we stayed for 4 days and 3 nights, the bed linen was not changed and the room was not cleaned (...despite being specifically asked for after our third day of stay... we are still under doubt if fresh linen was put in the first place!). There was no hot water in the Toilets on all the days. They provided us some in a bucket on specific request. After the second day, their Kitchen (which served decent food) was closed do to a change in running hands. (Note that Breakfast, that was a part of our package was provided on all the days). Since we were centrally located, with access to other different restaurants / hotels / shacks, food was not an issue. Despite apparent shortcomings, they were acvomodating enough for an early check in and a late check out. Would rate it a value for money hotel, especially if you are looking for a no frills place to stay.
Оценявани 01 януари 2017
3,2
valeria от Аржентина
Двойка
Супериор
Отседнахме 2 вечер/и в ноември 2016 г.
Overpriced, small room, not clean, bad food”
Really overpriced for the service that they offer. You will find a better choice every where else.
Оценявани 06 декември 2016
5,2
Diane от Канада
Двойка
Супериор
Отседнахме една вечер в ноември 2016 г.
Renovations Underway”
There is a massive renovation going on currently and at times it was quite noisy. There was no lobby or place to relax and read and the restaurant was pretty bad. Staff did a great job given the extremely poor conditions.
Оценявани 06 декември 2016
2,0
alejandra от Чили
Двойка
Премиум
Отседнахме 2 вечер/и в април 2016 г.
Would NEVER recomend it”
Reserve a premium room; for start they treat me as a lier and try to give me the basic room... Got the room I reserve and everything ok, until no wifi and no hot water. Went to the reception, treat me as a lier again. The escuse was there is no wifi when it's raining (and it was a beautiful full of stars night!!) then, that it was complementary and not they obligation to have Internet... Ok. About the hot water? At least they assume that... change of rooms! AGAIN THEY TRIED TO GIVE US THE BASIC ONE!! ask for they give me back the money difference, of course they refuse. Offer to "upgrade" into a suite and the next day "ungrade" us again to a premium. change rooms three times? We didn't want to miss time to see Kochi!!. We where forced to accept... In that moment I ask them if they understand what is customer service, if they would pick up my clothes and make the change for me not to miss my day in Kochi. Answer: "I have seen women underwear before". IUK! Disgusting people!!. Call to AGODA and there customer services talk to the hotel and we got to stay in the Suite the two days, I think only because they fear getting expulsed of the website. Note: Our first premium rooms had no hot water. Our first Suite Room had the Aircon bad and leaking, all my clothes got wet. Change of room for the third time. Our second Suite did not have TV working. At this time, and after three rooms, I'm certain there is NO GOOD room in this hotel. PLEASE, PLEASE. DO NOT STAY HERE
Оценявани 13 април 2016
9,2
SIMRAN от Малайзия
Семейство с малки деца
Супериор
Отседнахме 4 вечер/и в март 2016 г.
one of the BEST”
well i travel very often [once every 45 days] and let me tell you....if ur going to kochi....look at no other but this hotel [provided u r interested to stay in fort Kochi area]. i mean right from the location to the staff to the tour desk till the driver and even the owner of the hotel....they were all superb
Оценявани 08 април 2016
4,4
Nimalajothy от Малайзия
Соло турист
Супериор
Отседнахме една вечер в март 2016 г.
Worse Hotel Stay in all my Agoda Booking”
This hotel is the worst hotel I have booked from Agoda. Every minute of my stay I had to call 100 to complain. The only upside is the Hotel had nice staff (front desk) to make up for their terrible hotel.
Оценявани 30 март 2016
6,7
Rohayati от Малайзия
Двойка
Супериор
Отседнахме 5 вечер/и в февруари 2016 г.
Location”
Great Location, friendly staff
Please do not go for a tour using Ethnic Voyager from this hotel or outside of the hotel! The service is lousy. Use other travel agent. Other than that, the hotel and the staff are good to me.
Оценявани 03 март 2016
8,3
Jonathan от САЩ
Двойка
Супериор
Отседнахме 2 вечер/и в февруари 2016 г.
Clean, charming, mostly seamless”
Nice rooms, great location, rooftop terrace
Perfectly located, affordable, modern clean rooms. The rooftop terrace restaurant is lovely, but neither the food or the service is very good. Slow wifi, only available in the lobby.
Оценявани 22 февруари 2016
7,3
Johannes от Индонезия
Соло турист
Супериор
Отседнахме 2 вечер/и в ноември 2015 г.
Good location and nice staff”
Good location, nice staff
Оценявани 13 ноември 2015
9,3
James от Австралия
Двойка
Супериор
Отседнахме 4 вечер/и в декември 2014 г.
Good location in Kochin”
Location, services and food all good.
Lovely people and just on the edge of all the action so very easy to access everything during your stay. The staff really try hard to please with the good breakfasts as well. Loved our stay!
Оценявани 02 април 2015
6,3
Shamen от Австралия
Семейство с големи деца
Супериор
Отседнахме 3 вечер/и в януари 2015 г.
Reasonable, not great”
Walking distance to fort kochi and tourist hub, easy access to ferries, close to good restaurants
Very helpful staff, air con, spacious room and bathroom Hot water not consistent, poor wifi connection in rooms, very uncomfortable beds
Оценявани 31 януари 2015
7,0
Ramakrishna от Индия
Семейство с малки деца
Супериор
Отседнахме 2 вечер/и в декември 2014 г.
Neat and Clean Hotel”
the bed, the neat bathroom and location of hotel
hello the hotel is tidy but the restaurant in a bit disgusting, they only cook prior to our intimation, better we search for a home stay no LIFT , rooms are alloted in the third floor. we have to go twice and thrice for every small thing the staff are not very cordial rather they are very militarised place to stay for only one day
Оценявани 14 януари 2015
2,7
Uttam от Индия
Семейство с малки деца
Премиум
Отседнахме 3 вечер/и в декември 2014 г.
Would Never Return and Never recommend!”
Was travelling with parents, wife and a toddler, had booked two Premium Deluxe room for 3 nights. Premium Deluxe rooms don't have intercoms, they don't have kettles, don't have extra soap, and don't have a view. Had to walk to the reception for any request each time, even a simple request to change the towels or provide soap became a task. Rooms had poor lighting, got the bulbs replaced upon reaching. The sink had a leak and called a plumber to fix it. it seemed as though the staff didn't care about guest service or the rooms. Kettle was provided, which felt more like a favour, and then arranging for tea bags or creamer became another task altogether. Would Never return never recommend!
Оценявани 11 януари 2015
8,0
Gopal от Индия
Семейство с малки деца
Супериор
Отседнахме една вечер в октомври 2014 г.
Good hotel near to fort kochi attractions”
Good hotel
Good hotel . Staff is friendly. Food is good. Rooms are of ok size.
Оценявани 17 ноември 2014
6,7
Selvakumar от Индия
Семейство с малки деца
Супериор
Отседнахме 2 вечер/и в октомври 2014 г.
It's good and bad exp..”
Good Location, Good Food(Breakfast), Nice ambiance
We experience good and bad during our stay..... First incident - In spite of informing the reception that we would be checking in late in the evenings at 12:30 PM (check-in time) they didn't arrange the room and after reaching the hotel we waited for 40 min to occupy our room. Second Incident- no phone, for any room service i need walk down from 1st floor to reception. Third incident - cannot able to flush the EWC...... Fourth incident - AC was not working in the night and no power for charging our mobile phones & camera batteries, when i went and complained at 12:30 AM.... they switched-on the Genset... and then I couldn't able to sleep and got up by 1:45 as AC was not working again..... as i don’t have room phone again i went down to reception to know what has happened... and exactly after 1 hour at 1:30 AM they switched off the Genset...... I went back to room and somehow i slept because of tiredness... next day morning i asked for change of room as the other guest opp. to my room vacated. I informed in the reception at 7:20 AM to clean and keep this room ready.... and reminded them before going to Breakfast at 8:30 AM also ....but they didn't bothered.. worst part is the guy who works as Supervisor is such a immature idiot and doesn’t understand the real situation ..... at last i forced to raise my tone and yelled these guys and asked to change the room... after that it worked out and everything was perfect during our second day stay because of Sanju(An employee) who seems to be a mature guy among a bunch of donkeys…..i felt… he suppose to be in Supervisor role because he is only person who understands the real situation or has the attitude to solve the problem…
Оценявани 30 октомври 2014
10,0
Anandraj от Сингапур
Соло турист
Премиум
Отседнахме една вечер в януари 2014 г.
nice place!”
cheap, good location, decent service. value for money
fantastic experience
Оценявани 19 октомври 2014
7,3
suresh от Малайзия
Семейство с малки деца
Супериор
Отседнахме една вечер в септември 2014 г.
accommodating Hotels”
Location, staff, friendly
- Friendly staffs - very accommodating to request, we have a late flight out and after request i had paid small fee to relax my family till the time to travel. very thankful indeed
Оценявани 16 септември 2014
7,7
ArunaKumari от Индия
Двойка
Супериор
Отседнахме една вечер в август 2014 г.
good”
good
good
Оценявани 08 септември 2014
12345
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