Citadines Apart'hotel Holborn Covent Garden London
Citadines Apart'hotel Holborn Covent Garden London
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НА КАРТАТА Citadines Apart'hotel Holborn Covent Garden London
НА КАРТАТА
Изключителен
Местоположение
9,3
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Премахми от любими

Citadines Apart'hotel Holborn Covent Garden London

Изключително местоположение
- В център на града
Отличен
Въз основа на 509 отзивиВижте мнението на гостите
8,0
/
10
Отличен комфорт на стаята и качество
8,3
89% биха препоръчали на приятел
Съотношение цена-качество7,7
Оценка на района9,3
Най-близко летищеЛетище Лондон Сити (LCY)
Разстояние до летището11,9 км.
  • 120 м до градски транспорт

  • Летищен трансфер

  • Безплатен WiFi достъп във всички стаи

  • Климатик

Избор на стая
8,3
Отличен
Комфорт на стаята § качество
Студио (Studio)
Студио (Studio)
...
  • Размер на стаята: 25 m²/269...
  • Изглед: Град
  • 1 Легло тип Куин
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Апартамент с 1 спалня (1 Bedroom Apartment)
Апартамент с 1 спалня (1 Bedroom Apartment)
...
  • Размер на стаята: 50 m²/538...
  • Изглед: Град
  • 1 Двойно легло и 1 Разтегат...
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Студио Делукс (Studio Deluxe Room)
Студио Делукс (Studio Deluxe Room)
...
  • Размер на стаята: 26 m²/280...
  • Изглед: Град
  • 1 Легло тип Куин
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Премиум студио (Premium Studio)
Премиум студио (Premium Studio)
...
  • Кухненски бокс
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Double for Single Occupancy Studio RO
Double for Single Occupancy Studio RO
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  • Кухненски бокс
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Studio - De Luxe
Studio - De Luxe
...
  • Кухненски бокс
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Room Only Ro Basic Studio
Room Only Ro Basic Studio
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    Single room - Luxury
    Single room - Luxury
    ...
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      Triple (Shared Bathroom)
      Triple (Shared Bathroom)
      ...
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        Премиер студио (Premier Studio)
        Премиер студио (Premier Studio)
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          Повече за Citadines Apart'hotel Holborn Covent Garden London

          Повече за Citadines Apart'hotel Holborn Covent Garden London

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          Последни коментари от клиенти

          Agoda отзиви (509)Booking.com (1928)
          Състояние/Чистота на хотела8,0
          Удобства7,5
          Местоположение9,3
          Комфорт на стаята и качество8,3
          Услуги8,0
          Съотношение цена-качество7,7
          Предоставено от проверените гости на Agoda
          Всички езици
          Всички типове туристи (509)
          Всички типове стаи
          Показване на 393 проверени коментари от гости
          12345
          5,2
          Stanley от Малайзия
          Двойка
          Студио
          Отседнахме 2 вечер/и в октомври 2018 г.
          Bad Service”
          The hotel reception did not informed us that room cleaning service was an extra charge, and not inclusive in the room price. This is because its an apartment hotel and not a hotel. Hence, our room was not cleaned. In adddition, the basement car park garage door was not working. Had a hard time getting out. The only good thing about the place is the location.
          Оценявани 07 октомври 2018
          Dear Stanley, Thank you for your feedback. As we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours, as they indicate the areas we can further improve. I have noted your feedback regarding your stay in our property and I’m sorry to read that you have faced issues while staying in our residence. I will take all your comments and discuss with my team and make all steps needed to improve at the earliest possible. Once again, I do apologize for the unpleasant experience with us, I hope we can welcome you back in our property and show the improvements we made. Kind regards, The Management
          Отговорено 25 октомври 2018
          Citadines Apart'hotel Holborn Covent Garden London
          9,6
          Изключителен
          Indra от Малайзия
          Двойка
          Студио
          Отседнахме 10 вечер/и в септември 2018 г.
          Good location and helpful staff”
          This place was a real gem. Right in the heart of the city with the tube just a 2 min walk away. The friendly helpful staff were amazing. Plus a kitchenette in the room as well. Simply the best place I have ever stayed in.
          Оценявани 23 септември 2018
          Dear Indra, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you again in the near future. Kind regards, The Management
          Отговорено 03 октомври 2018
          Citadines Apart'hotel Holborn Covent Garden London
          6,0
          Kelly от Сингапур
          Бизнес пътник
          Студио
          Отседнахме 3 вечер/и в август 2018 г.
          no cleaning service”
          Location was exellent and room was spacious. however, just felt very disappointed there's no cleaning and no replenish of toiletries daily.
          Оценявани 12 септември 2018
          Dear Kelly, Thank you for your valued patronage. Please accept our apologies if our concept as apart'hotel was not clear on this platform. The concept of Citadines is as if our guests have rented their own apartment. Some services, such as Housekeeping services, are provided upon demand at an additional cost. This way, each guest can customize their experience while fitting their budgets. However, additional toiletries and towels can be provided free of charge when requested to Reception. Please excuse us if we failed to communicate this. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Kind regards, The Management
          Отговорено 16 септември 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,4
          Отличен
          Jing от Канада
          Група
          Студио
          Отседнахме една вечер в октомври 2017 г.
          Отличен”
          Excellent location.
          Оценявани 02 септември 2018
          Dear Jing, Thank you for your valued patronage and your kind words and rating. We will look forward to welcoming you again in the near future. Kind regards, The Management
          Отговорено 03 септември 2018
          Citadines Apart'hotel Holborn Covent Garden London
          10,0
          Изключителен
          Helena от Ирландия
          Двойка
          Студио
          Отседнахме 2 вечер/и в август 2018 г.
          Absolutely fantastic ”
          Can not fault this hotel. Absolutely fantastic location - 1 minute walk to Holborn underground. Waitrose and Sainsbury's across the road. Wonderful staff. They even let us check in about 10:30 in the morning- was so grateful for this. Very clean, comfortable and modern apart hotel. I stayed in one of the studio rooms. Would not stay anywhere else in London other than a Citadine hotel in the future. Thank you for making my experience of London so wonderful
          Оценявани 18 август 2018
          9,2
          Изключителен
          sathien от Тайланд
          Семейство с малки деца
          Апартамент с 1 спалня
          Отседнахме 3 вечер/и в август 2018 г.
          2nd time here”
          We came back to stay for the 2nd time. We booked the 1 bedroom apartment, but this time, the room was smaller than the previous one bedroom and not as clean. So not all 1 bedroom are the same size and as good. Recommend room 129 for the 1 bedroom as it's quiet and spacious and all the appliances work well. Remember to live beautifully not matter what happens.
          Оценявани 05 август 2018
          Dear Sathien, Thank you for your valued patronage and for sharing your experience in this platform. It is always a pleasure to welcome you in our property and we will look forward welcoming you again in the near future. Warm regards, The Management
          Отговорено 07 август 2018
          Citadines Apart'hotel Holborn Covent Garden London
          9,2
          Изключителен
          Brian от Хонконг
          Семейство с малки деца
          Апартамент с 1 спалня
          Отседнахме 2 вечер/и в август 2018 г.
          The location is fantastic. You are within walking distance if the British Musuem and the West End. ”
          The hotel is within throwing distance of both Waitrose and Sainsbury's. We have young kids so being able to cook was a big deal. The supermarkets were convenient and the they provided utensils, (new) cleaning materials like cloths and sponges, dish washer tablets and everything we needed. Although we did end up out all day, having the option of going back to the hotel at anytime if the kids wanted a snack or nap was invaluable. The service was excellent. The air con stopped working on our second night and they sent a person immediately and fixed it in about 10 mins. The main bed was comfortable and the bathroom was a nice size although the bath tub is quite high and is a slipping hazard for young kids. The only complaint was that the sofa bed was old and the edges were sharp with exposed broken and rusted metal. The kids wanted to sleep there (since that was the room with the big TV) but they could not have gotten on or off the bed without cutting themselves.
          Оценявани 05 август 2018
          Dear Brian, Thank you for your valued patronage and for such a lovely review. We are dellighted that you have had a memorable stay with us. We have noted your comments regarding the sofa bed, and those will be shared with our Housekeeping department for their immediate action. We will look forward welcoming you again in the near future. Kind regards, The Management
          Отговорено 07 август 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,0
          Отличен
          Seak от Сингапур
          Бизнес пътник
          Студио
          Отседнахме 2 вечер/и в август 2018 г.
          Good place to stay with central location”
          Excellent location especially coming from heathrow airport and taking the tube. Good value for money and near to eateries and supermarket. Quality of the staff is not consistent. Some are good but certain staff lack hospitality skill in handling guests.
          Оценявани 05 август 2018
          Dear Seak, Thank you for staying with us and for your review. We are delighted that you have had an enjoyable stay while in London. Your comments will be shared with our staff members for retraining purposes. We will look forward welcoming you again in the near future. Kind regards, The Management
          Отговорено 07 август 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,0
          Отличен
          sathien от Тайланд
          Семейство с малки деца
          Апартамент с 1 спалня
          Отседнахме 3 вечер/и в юли 2018 г.
          Clean , simple, spacious”
          Stayed in 1 bedroom apartment .its perfect for family of 3 or 4 . Looked around online but could not find a better place than citadines in terms of price and location. Definetely will return . Rooms are around 40 to 59 square meters . You have a Small kitchen to cook simple stuff if needed . Location is 2 minutes walk to holborn station . Convenience store is within 3 mins walk .
          Оценявани 31 юли 2018
          Dear sathien, Thank you for staying with us and for sharing your experience in this platform. We are trully delighted that you have had a wonderful stay. Your comments will be share with all our staff as motivation to keep providing a great customer service. We strive to create memorable experiences to our guests and we are happy that we have succeeded in this occassion. We will look forward welcomign you again in the near future. Kind regards, The Management
          Отговорено 31 юли 2018
          Citadines Apart'hotel Holborn Covent Garden London
          7,2
          Много добър
          Chia-Chen от САЩ
          Двойка
          Студио Делукс
          Отседнахме 5 вечер/и в май 2018 г.
          Convenient location. Need to improve the cleaness of the room.”
          Love the location and spacious room. Super close to tube station and supermarket. However, the room looks clean but not on many details. Room clean service is once per week. I do not need daily cleaning but once per week seems a bit long. (I wasn't aware of this when I book the hotel.) The water pressure was not strong enough for the shower head. In addition, the hotwater seemed unstable - you would feel intermittent changes of the temperature of the hot water when using the showerhead.
          Оценявани 05 юни 2018
          Dear Chia-Chen, Thank you for staying with us and for your review. Our concept as Apart'hotel is slightly different than a traditional hotel, with some services, such as Housekeeping, being arranged upon demand at an additional fee. Please excuse us if this point was not made clear upon check in. As well , accept our apologies for the unstable shower head. Our Maintenance team has looked into it and have that issue sorted Overall, we are delighted that you enjoyed your stay with us. We will look forward welcoming you again in the future. Kind regards, The Management
          Отговорено 09 юни 2018
          Citadines Apart'hotel Holborn Covent Garden London
          7,2
          Много добър
          cindy от Сингапур
          Двойка
          Студио
          Отседнахме 3 вечер/и в май 2018 г.
          Много добър”
          I wish that the rooms were cleaned and tidied every day.
          Оценявани 30 май 2018
          Dear cindy, Thank you for your stay with us and for sharing your experience through this platform. The concept of Citadines as Apart'Hotel is like our guests have rented their own apartment in London, therefore the weekly Housekeeping service for stays of 6 nights or over. However, Housekeeping services can be arranged upon demand at an additional fee. In this way, each guest can customize the stay to fit within his/her budget. Overall, we are delighted that you enjoyed your stay with us. We will look forward welcoming you again in the near future. Kind regards, The Management
          Отговорено 30 май 2018
          Citadines Apart'hotel Holborn Covent Garden London
          7,6
          Много добър
          Glen от Канада
          Двойка
          Студио
          Отседнахме 8 вечер/и в май 2018 г.
          Good Value, Convenient Location for West End”
          We were in London primarily to watch West End shows, so the location was great given that most theatres were within a 15-20 minute walk, and Holborn station is very near by. We specifically booked this ApartHotel for the kitchenette, and while it was great to have, it was oddly equipped (one very large pot, one frying pan, no cutting board.) Aside from this the kitchenette did the trick for simple meal prep. There were a few issues with the original room, but fortunately they were able to move us without issue. The facilities were fine, but it won't be long until they are in need of a refresh. On an 8 night stay the room was cleaned once, which didn't seem enough. (This frequency was clearly stated in advance (so no fault to the property)). No shower toiletries are provided, so remember to pack those. Most of the staff we interacted with were good.
          Оценявани 28 май 2018
          Dear Glen, Thank you for your stay with us and for taking your time to write your review. We are delighted that you enjoyed your stay with us, despite the wrong first impression in your first room. The concept of Citadines as Apart'Hotel is like our guests have rented their own apartment in London, therefore the weekly Housekeeping service. However, Housekeeping services can be arranged upon demand at an additional fee. In this way, each guest can customize the stay to fit within his/her budget. Again, let me thank you for your stay with us. We will look forward welcoming you again in the near future. Kind regards, The Management
          Отговорено 30 май 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,8
          Отличен
          Xiaoyu от Сингапур
          Група
          Студио
          Отседнахме 4 вечер/и в ноември 2017 г.
          Clean and spacious room in a great location ”
          The room was all great except that the heater was not functioning in our room and there was only cold air no matter how we turn the dial. Thankfully the bedding was thick enough to keep us warm through the winter nights. I would definitely stay here again if I visit London due to its great value!
          Оценявани 18 февруари 2018
          Dear Xiaoyu, Thank you for staying with us and for your kind words. Allow me to apologize for the issue you faced with the heating in the apartment. Our Maintenance team are looking into it. We will look forward welcoming you again in the near future. Kind regards, The Management
          Отговорено 19 февруари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,8
          Отличен
          Debbie
          Соло турист
          Студио
          Отседнахме 5 вечер/и в февруари 2018 г.
          Great Choice”
          I wa staying on business for 5 nights and didn't just want to be stuck in a hotel room eating room service on the bed or having to eat out alone. Great choice for a bit more space and the flexibility to cook.
          Оценявани 11 февруари 2018
          Dear Debbie, Thank your for your stay with us and for your lovely review. We strive to make our guests feel at home away from home and I am delighted that you enjoyed your time with us. We will look forward welcoming you in the future. Kind regards, The Management
          Отговорено 14 февруари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,0
          Отличен
          HSISHUN от Австралия
          Двойка
          Студио Делукс
          Отседнахме 3 вечер/и в януари 2018 г.
          Great location & good value for money”
          Great location - very easy to walk around. Good value- as money you pay for ; getting much more space; compare with hotels in London. Also, staffs performance were friendly & efficient .
          Оценявани 02 февруари 2018
          Dear HSI, Many thanks for your nice feedback! We are glad to read that you enjoyed our location and spacious rooms. We will share your nice words about the staff with the team, and we hope to welcome you again soon! Best regards, The Management
          Отговорено 06 февруари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          7,6
          Много добър
          Leonard от Холандия
          Бизнес пътник
          Отседнахме 2 вечер/и в януари 2018 г.
          Goos spacious rooms barebones services”
          The room only gets cleaned once a week. It is more an apt than hotel. Tv is fairly old. Safe in room. Room and hotel are ok for buss overnight stays. Atmosphere did not make me happy.
          Оценявани 26 януари 2018
          Dear Leonard, Thank you for your stay with us and for your review. We are indeed an apart'hotel, with a slight different concept than a traditional hotel. I am sorry that you did not enjoyed you stay as much as we have wanted. We will look forward welcoming you again in the furture to revert oyur most recent opinion. Kind regards, The Management
          Отговорено 27 януари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,0
          Отличен
          Huihan от Сингапур
          Бизнес пътник
          Студио
          Отседнахме 5 вечер/и в ноември 2017 г.
          Alright on the company's dime”
          Last minute work trip, which may account for the pretty penny the rooms cost - note that housekeeping is a separate charge. The studio apartment was almost faultless - except that only the kitchen corner was well-lit. Requested for a lamp to brighten up the room and a table lamp (warm light again!) was promptly delivered. Had a small gym and a self-service laundry room (6 pounds per wash?), and a cosy communal lounge with a better than usual spread of sightseeing pamphlets.
          Оценявани 25 януари 2018
          Dear Huihan, Thank you for your stay with ud and for your review. We are delighted that you enjoyed your stay with us. We will look forward welcoming you in the future. Kind regards, The Management
          Отговорено 27 януари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          8,4
          Отличен
          Swee от Сингапур
          Двойка
          Студио
          Отседнахме 5 вечер/и в ноември 2017 г.
          Отличен”
          Location is good, 2 mins walk to the Holborn tube station. Room is of good size with a small kitchen.
          Оценявани 03 януари 2018
          Dear Swee, We hope that you enjoyed your stay with us at Citadines Holborn-Covent garden! Thank you for sharing your feedback, we are happy to read that you enjoyed our property and its location in central London. We stay at your disposal and hope to welcome you again soon! Kind regards, The Management
          Отговорено 07 януари 2018
          Citadines Apart'hotel Holborn Covent Garden London
          6,8
          Приятен
          Chin от Сингапур
          Семейство с големи деца
          Апартамент с 1 спалня
          Отседнахме 2 вечер/и в декември 2017 г.
          Staff not friendly”
          ..
          Оценявани 19 декември 2017
          Dear Chin, We are very sorry to read about your unpleasant experience with our staff. We can ensure you that it is not an usual feedback, and we will make sure everyone receives the necessary guidance so it doesn't happen again. We hope to have a second chance to welcome you in our property, giving us another opportunity to serve you better. Kind regards, The Management
          Отговорено 20 декември 2017
          Citadines Apart'hotel Holborn Covent Garden London
          7,6
          Много добър
          Rena от Сингапур
          Семейство с големи деца
          Апартамент с 1 спалня
          Отседнахме 3 вечер/и в ноември 2017 г.
          Value for Money”
          It was well located with access to the tube and many eateries nearby. The room was well kept making my stay a comfortable one.
          Оценявани 18 декември 2017
          Hi Rena, We are very happy to read that you enjoyed our property and its central location in London! We are glad that you had a pleasant stay with us and we thank you for sharing your feedback! Looking forward to welcoming you again soon, Best regards, The Management
          Отговорено 20 декември 2017
          Citadines Apart'hotel Holborn Covent Garden London
          12345
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