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Stay was pretty nice. Location of the hotel requires you to walk a distance when getting there from the nearest MRT and after taking a bus ride down. Price point is on the higher spectrum, but overall, it was a pleasant experience.
Always a good experience
Enjoyable stay with friendly staff
Impeccable Service with a Touch of Heart”
Concierge staffs were attentive and knowledgeable. Location offered the right mix of convenience and access to local life style. A stroll along the canal was a pleasant surprise in the otherwise busy and glamorous city.
Nice aged Hotel. Good location to most attractions.
Location is superb but rooms can be improved”
Good food during breakfast but room s are a bit outdated
very good hotel ”
the hotel is very clean, the staffs are friendly, not so near with public transport. but worth the money to stay ini here
Decent Staycation Experience”
Decent for a get together and chillax session with friends. Will bring my family here too if I have the chance. Nice hotel, great stay. Love the rooms!
Nice choice for stay”
Hotel staff service was great
Copthorne kind enough to arrange alternate room”
I was contacted that Copthorne is not available after few days of booking that will use for stay home notice instead. They are kind enough to arrange alternate sister hotels for us. As it was our wedding anniversary weekend, hotel also arrange a piece of cake for us. But room bed size is not actual the real king-size, was combined of 2 single bed. Quite a distance walk if from orchard mrt but convenient by bus
Excellent for staycation”
Stayed here and invited some friends over. Room was big, smaller space for dining but definitely can fit a small group of 5 gathering. Glad that staff took the extra mile to provide a cake for bride to be...
Thank you so much for the complimentary cake. It really came as a surprise. Great service from the team...Keep it up!
I was allocated the high floor and the view from above it absolutely stunning. I like the breakfast there too.
ROOMS OUTDATED. WOULD HAVE BEEN HALF THE PRICE TO STAY AT ECONOMY HOTEL FOR SAME QUALITY ROOMS. NOT 4-5 STAR FOR ROOM QUALITY EVENONE DESK CHAIR IN ROOM WAS BROKEN AND SHOULD HAVE BEEN REPLACED.
stay here for second time, really enjoy my stay here..will come again
The hotel is about 10 years old. The interior need some new refurbishment. Their breakfast is good
poor food quality as well as options were very limited in breakfast, services were not that satisfactory. not worth of the money paid.
Comfortable business hotel”
A large and rather characterless hotel located on the river, close to Robertson Quay. We spent three nights here - the plus points were the location, the swimming pool area on the 12th floor, the cleanliness and the size of the room. The minus points for us, as a couple who had been travelling around SE Asia for a month, were the lack of character, the cost of breakfast and other meals and drinks (we didn't have any because of this) and no balcony. The gym was also a little disappointing. In retrospect, we'd probably book a smaller hotel next time even if it meant it was a bit further out of the centre.
Pro - across the bridge from Robertson Quay’s cafes/bars & a pleasant riverside stroll to Clarke Quay, National Gallery etc Con - not near any Metro station No lounge sitting area inside the lobby nor comfy seating in the bar area, only bar stools.
Hotel location ok 20 min walk to Clark Keys . Breakfast very disappointing /ordinary
Lovely area, fab staff super friendly, impressive main areas, swimming pool a bit small and our bathroom was half way through a paint job, it needed updating or at least finishing and I was surprised we were given the room for that reason. Fantastic views from the bedroom though.
Good hotel, food great with plenty of choice, rooms clean, bar nice, could be better pool facilities beds not very comfortable.
DO NOT BOOK”
VERY unhelpful, terrible customer service, we had our cruise cancelled and so we reached out to the hotel to seek assistance to cancel this booking and were basically IGNORED and they were more than happy to just take the money! in light of all this coronavirus tragedy with MANY people including us, losing thousands of dollars already, we tried to write to the hotel to seek some assistance with this booking and in the end was completely ignored. I am currently seeking compensation through the CCCS board and hope we will have a bit more assistance there instead
Have been here for a couple of staycations with my wife. For specific reasons, we’re not able to travel out of SG and were looking for a break and some R&R. This dated but still lovely hotel overlooking the river in Robertson Quay is centrally located for lovely walks, and a stones throw from great bars, restaurants and night festivities. We have opted for Club Rooms, which benefit from high floors and lovely views of the Singapore Straits and the Singapore Skyline. The Club lounge is lovely and spacious with snacks all day. Breakfast and evening canapés including alcoholic tipples make a truely great relaxing space. We were served by Shirley and Jacob, who were friendly, helpful and always ready top up what ever we needed. If you need a relaxing break, and some affordable luxury, consider this an option
great place to stay”
staff are wonderful, rooms are very clean, breakfast has a great choice of options and great location right on the river. stayed here 4 times so far and will continue to stay here when ever i'm in singapore. michelle from sydney
No maintenance on washroom floor trap, smelly toilet! No ventilation. ”
Hotel outlook nice. Rooms size okay. No maintenance on washroom floor trap, smelly toilet! No ventilation. Carpet and toilet old and dirty. Breakfast restaurant food lousy. Once you walked towards hotel building to the restaurant on second floor you can smell and feel dusty. Water pipe leaking on basement car park. Hotel provide free shuttle to mrt station and free parking coupons.
Location is fantabulous,river walk clarke quay are just 5mins away,awesome eatries along the river. ”
Location is great, room are renovated and breakfast spread is okay. Checkin and checkout process are smooth.
Discounted with Agoda”
The discount purchasing through Agoda meant great value for money! Download the GRAB app for transport and the dearest fare was $24 Singapore. Most fares to all the tourist destinations around $8 so location was fabulous!
Beautiful hotel. Impeccable service. Friendly staff. Perfect location.
Old hotel needs a lot of repair and maintenance .The bathroom s need desperate redo . ”
The hotel needs a lot of repair the sinks are cracked and beds are chipped. The washrooms are not maintained filled with mosquitoes The staff is very arrogant from check in to check out we had very bad experience You should not recommend this hotel. Regards
Great peaceful, clean and convenient location with friendly staff
Great hotel with excellent service”
Our room had a lovely view of the Singapore River and we were treated to a basket of fruit upon arrival. My friend celebrated a birthday and received a card from the management. Great hotel and amenities. It was a little difficult commuting to the attractions since the nearest train station was not very close. However, the taxis were inexpensive and readily available. Also, a new station is due to open next year across the street.
the room, the restaurant, the stuff- just perfect
Only stayed here 1 night, hotel great location, room very clean, modern and comfortable. Gym good. Breakfast was okay. Would stay again
Biden by bed bugs”
Not newly renovated and the room facilities are quite old fashioned. The whole family were biten by bed bugs.
Bad odor, poor ventilation in room and dirty washroom. Definitely will not recommend.”
We were placed on 17th floor initially, but due to dirty washroom, we asked to change room and were given room on 23rd floor. The hotel was old and with low maintenance. Ventilation in the room is really bad. We had to pour water to the floor trap to reduce the bad odor. Housekeeping was trying their best to cover the floor trap to reduce the smell. Nothing can be done. We had to bear with it for 7 nights. Breakfast, though inexpensive but the spread was really lousy! the car park at the basement was not well maintained, the pipes at basement were leaking. Customer service personnel at front office lack of smile though doing their job. Definitely will not recommend to travellers even though it is a five star hotel.
Stay here for a night. Nice and clean. Will come back again
Very good hotel ”
Hotel was good and were given an upgrade on arrival. Club lounge was good and preferred to have breakfast there. Enjoy!
GOOD BUT !!!”
Good hotel the location is quite and very pleasant on the river bank. The Crissini Restaurant needs a shake up. Food cold and not worth the tab. Staff just ok. Hotel front office staff OK but not very confident with English which is quite unusual in Modern Singapore. Room not as shown in Agoda photo. Much smaller. Hotel seems to turn aircon plant down over night which results in uncomfortable hot room over night. Included breakfast very good. In our room the bath plug faulty despite call to maintenance it leaked making filling bath impossible. Overall hotel comfortable but needs attention to detail with room maintenance and customer service staff training. On one occasion a staff member insisted on entry to hour room whilst we were resting saying that he had to replenish the mini bar. I advised him nothing used but he insisted on entry despite fact that my wife resting on the bed. Upon opening the mini bar he said Oh you have not used anything I must have the wrong room.
Worst food ever ”
Food in the restaurant was of very bad quality, and over priced . Reception staff wasn’t professional at all and they didn’t do their job upto standards
Bathtub can fit 2 ppl
Not a 5 star hotel ”
Pros: Clean and tidy. Delicious breakfast. Cons: The rooms and facilities are small and old. It doesn’t seem a 5 star hotel.
I've stayed here for more than 10 times and I am very impressed at the service that I got. Staff can remember us too despite the busy period. CLEAN ROOM EVERYDAY AND BEAUTIFUL VIEW. Highly recommend to anyone.
Not like 5 stars”
Just don't feel it have 5 stars standard.
I made a specific request for a confirmation of my arrival at 0100. The reception had my reservation for the following day, so then I was forced to pay for two nights for less than 24 hours in the hotel.
Enjoy the club lounge”
We booked club room which comes with club lounge access. We enjoyed the view at the lounge as it is on the 29th floor. Finger food is nice and we love the TWG tea. Room is spacious and clean. We have our breakfast at the Food Capital (restaurant at lobby) instead of club lounge.
Wonderful location for nice riverwalk and great restaurants”
Hotel ambience is good. Staff efficient and friendly. Everything was very clean. River location great for peaceful walks and very good restaurants. I would recommend a few vegetarian options in the buffet.
Hotel stated as 5 star but the service is poor. Staff at counter was not friendly. I email before check in and send request to have adjoining room coz i booked for 2 rooms for 2 families. Was so dispointed when during check in was told that no adjoing room for us. Swimming pool do not have baby pool. We will not coming back here.
Concierge Level - the way to go”
Friendly staff; option to have a peaceful breakfast or join the hordes downstairs for a larger buffet selection. Location will be more attractive when the adjacent MRT station is complete in 2021 but with cheap taxi fares, the current situation is just fine. Nice perk of concierge level is two laundered items a day and shoe shine. Ten-foot high ceilings give rooms an extra commodious feel.
Friendly , very Professional .”
Thank you Jacob, Wafa & Yingwei for your excellent service in the club room .