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Musty room ”
Room was musty. There was dust on the sofa . Bed was kind of dusty as well . Room looks like it hasn’t been occupied for a long time.
Bad..just bad. Very appalling.
The hallway has a really bad smell and really bad and old design”
The hallway area has a really bad smell and really bad and old design almost felt like a 1-2 star hotel instead of a 4. However, the staffs were really nice and friendly.
breakfast no good”
1 day bread next day is rice or noodle
Small room for families, breakfast not variety
Dusty old hot rooms!”
Not good for family with kids. Rooms are old, dust and hot. Ok for singles. Requested a extra pillow when we checked in and Receptionist answered us that she cannot promise an extra pillow in a cold manner. Next day we found that she never communicated our request to housekeeping. However a friendly housekeeper staff got us a caseless pillow from near by empty room. It's not fair to judge the entire staff with our experience with front end staff. If orchard road is important to you can ignore old dusty hot rooms and average hospitality and if no other places to stay in orchard. Why not?
It's a pleasant and comfortable short stay for 2 days. Strategic position to walk on Orchard area to see the lights due to Christmas.
Christmas Staycation ”
Located behind Concorde hotel. Walking distance to malls. 5 mins away from Acid Bar. 1 min away from hawker food outlet.. mookata Overall, we enjoyed our stay. Sleep quality 5* Bath came with rain shower standing facility. Cons: Breakfast bento delivered to room. We hope this practice will cease post covid 19.
One of the staff was very rude to us. It was a chinese lady. She told us that outside food & drinks are not allowed in the hotel. We asked her for proof of it & she totally ignored us. She told us to throw our food away which makes no sense at all. We've booked two rooms & she did not allowed a group of 5 people to go up to the room. I received an email on that day too that 5 people in a room was allowed. Our room was okay except the aircon was not working so well. I would not recommend this hotel to anyone, due to the bad customer service that we have received.
Value for money”
Good location ..value for money but not the new hotel you have in mind..
Only location is a star”
Without the good location, others facilities are only ok. The hotel is quite old itself. Staff attitude is not so welcome and pro. Quite concentrate on Chinese guest while lack of warm welcome to others !!>??
we suppose to check in the day before our cruise to Thailand, but due to Covid19 we didn't fly”
we didn't fly to Singapore due to 14d quarantine (SHN) so we pay hotel for nothing
Wont book again in this hotel”
I will not book on this hotel again No consideration for rebooking or refund
fabulous location. It is near to Central Plaza.
It was alright!”
The stay was alright, a little hard to find (if you are driving).
Best Hotel with the Best Location”
If you are jsut thinking of hanging out at the city centre at a value for money hotel there is non better than this hotel. Comfy beds.
Unable travel due to Covid 19 restrictions
Company trip, had 2 nights' stay. Decent place.
good for short stay
Great hotel with good location
Small but comfortable Rooms”
Great staff, very helpful, small but comfortable rooms. Well maintained by cleaning staff. The only negative being the TV situation, all channels were news channels, no general TV viewing available.
Near to Orchard Central!”
Easy access! Only regret there are no space for the Chest in the room. 😢
Receptionist April is very professional, friendly and kind. ”
Few minutes walk away from MRT. Walking distance to shops and restaurants. . Nightly rate is very pricey.
Close to Orchard”
Place a bit outdated. Nice view from the pool. Close to Orchard Street
As its a budget hotel, did not have high expectation. Design was ok as its an old hotel. But quality of bed and pillow is good. Even the shower fittings are Grohe. Very well equipped with everything you need. Size of room is a bit small for adequate. Location wise, its so accessible in the middle of orchard. Would recommend for traveller with a restricted budget.
5 mins walking distance to Dhoby Ghaut / Orchard MRT, the hotel is located at the heart of the tourism spot. Easy to get food and chill out after nightlife activities.
2 night stay”
Consider it at the beginning of Orchard Road - less than 1/2 a block away - staff was very friendly - breakfast was more than adequate
Good spot to be based for shopping, room had a very damp smell with no access to fresh air. Everything was clean and comfortable.
Not as good an experience as I did before. ”
I have stayed a few times in Grand Central and this time wasn't as pleasant as the last... One, I was offered a corner room meant for disabled guest (with metal handles getting in the way) and the receptionist didn't tell me. Two, there was very basic housekeeping; I didn't check the floor but the bathroom wasn't thoroughly cleaned as the tubes of used shampoo and bath gel were accumulated in the bathroom for the whole week. The ironing board which was out was not kept even though we place a note to keep. I hope that the Coronavirus bug didn't get to their head...
Quite good. Near Orchard, Hokker Center, food Court, MRT
Location very convenient for nearby malls, restaurants, etc. ”
Location is perfect for nearby shopping malls, restaurants, and taxi/grab services.
I suggest you fix your outlets. Some are not working. Also if you can make the international socket available in the room is helpful for the guests and a charging corner at the lobby for guests already checked out but flying at night. Thanks. Also make a drinking water system available at the lobby with disposable drinking paper cup.
Very good location near shopping area, 7-11, money exchange and food court. Use MRT(Dhoby Ghaut Exit C) to the hotel around 10-15minute or Somerset MRT. The hotel is a little bit older and small room. Clean room with new furniture and nice facilities. Good price with great location.
Good location, clean, value for money”
Stayed here as a couple for 3 nights. Quick check in. They let us have an early check in at no cost. Clean room (don't look under the bed, though!). Quiet at night. Pleasant stay.
The room was very smelly. We stayed 7 nights. They only made up our bed and never changed the bedsheets even we made a request for that. Not going there again.
Misleading rooms and rude staff ”
Do not bother making preference choices. They will not entertain. It was stupid how they gave us choices to pick but won’t save the room for people who have booked earlier. They mention only at the front desk subject to availability??? But there was nothing of that sort from their website. Even bathtub/shower is subject to availability. This was not clearly stated. When asked to show proof that they mentioned in their website, they couldn’t show. I requested for high floor, bath tub. But didn’t get both. Please don’t get the no view room. It actually meant no window view. (Only at the wall and tbh it feels like those cheap motels rooms. Not worth your $$$) Hotel don’t provide extra amenities like comb, toothbrush/toothpaste etc. Basic shower gel/hair and cotton puffs only. Rooms look dirty and old. And DO NOT BOTHER PAYING FOR BREAKFAST. spread was subpar. Food were bland. You’re literally at Orchard. So there are tons of cheap food you can find around that are more worthy
Not so Grand Central”
Unpleasant dreary rooms - mine actually had a sewer smell. Staff try hard but the basics aren’t there. To me there’s no way this should be rated as a 4* hotel.
value for money”
location are on orchard, have a rooftop swimming pools, room are small, but have water dispenser, overall value for the money
Great Vacation they was tops in value ”
Would travel there again with family
Над средното ниво”
Very dusty and sheets made our skin itch.
The room was sooooooo warm. We called the front desk 2 times for them to check the aircon but still it was not fixed. The maintenance just told us to wait and it will get cold in the room but it did not.
Not recommended ”
Good location and convenient place to shop all over the place
Nice clean place to stay that (if you know the train system) is very close to everything. breakfast should be checked first if you like that style, I prefer European or bacon and eggs, not much for me. reasonable size room, kept clean. staff friendly and helpfull.
love situation araound the hotel.very close to orchad road. nice...
Located close to the busy Orchard Road and close to two MRT stations.
we enjoy stay at this hotel, all okay and near to MRT and orchard road
Great location ”
Good hotel just 1 bad thing is the lifts , have to catch 2 lifts and 1 wasn’t working so had to be patient, nice pool, nice staff, big rooms. Very good
location hotel is fine ”
hotel is located at near by somerset MRT station about 400 meters. I assume that hotel room size is bigger a little bit than same price level hotel in Singapore.