Резервирайте сега: Hotel Jen Manila

Отличен
Въз основа на 1350 отзивиВижте мнението на гостите
8,0
/
10
87% биха препоръчали на приятел

Последни коментари от клиенти

Agoda отзиви (1350)Booking.com (869)
8,0
/
10
Отличен
Въз основа на 1350 отзиви
Състояние/Чистота на хотела8,2
Удобства7,5
Местоположение8,0
Комфорт на стаята и качество8,4
Услуги8,4
Съотношение цена-качество7,9
Предоставено от проверените гости на Agoda
Всички езици
Всички типове туристи (1350)
Всички типове стаи
Показване на 1012 проверени коментари от гости
7,6
Много добър
FOON от Малайзия
Бизнес пътник
Клуб стая
Отседнахме 2 вечер/и в август 2018 г.
Overall are good!”
Overall are good!
Оценявани 08 септември 2018
Dear Foon, Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Отговорено 12 септември 2018
Hotel Jen Manila
10,0
Изключителен
Dennis от САЩ
Двойка
Клуб стая
Отседнахме една вечер в април 2018 г.
Изключителен”
Gonna see you again soon !!!
Оценявани 07 септември 2018
Dear Mr. Dennis, Thank you for sharing your recent experience with us. We are glad that you had a wonderful visit and we are looking forward to welcome you back soon. Kind regards. Frencie Duadua Hotel Manager
Отговорено 12 септември 2018
Hotel Jen Manila
4,0
logamurthy от Малайзия
Бизнес пътник
Екзекютив суит
Отседнахме 2 вечер/и в август 2018 г.
Room is very noisy despite being given higher floor. ”
Pls relocate your location or have a better sound proof rooms
Оценявани 05 септември 2018
Dear Logamurthy, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset caused by the noise. Rest assured that all your concerns will be addressed with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope for your return. Kind regards, Frencie Duadua Hotel Manager
Отговорено 12 септември 2018
Hotel Jen Manila
6,8
Приятен
Richelle от Филипини
Семейство с малки деца
Стая Делукс с гледка към залива
Отседнахме една вечер в септември 2018 г.
GOOD”
Nice place to stay on a budget, but the location is good as theres a starbucks and other resto nearby
Оценявани 05 септември 2018
Dear Ms. Richelle, Thank you for sharing your recent stay with us. Your kind words about our location is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 12 септември 2018
Hotel Jen Manila
9,2
Изключителен
rashed от Филипини
Двойка
Клубна стая с изглед към залива
Отседнахме една вечер в септември 2018 г.
LOCATION VALUE FOR MONEY”
Love to stay at club bay view The club at 19th floor its amazing😍
Оценявани 03 септември 2018
Dear Rashed, Thank you for sharing your recent stay with us. Your kind words about our location is well appreciated. I am glad to know that you enjoyed spending time at the Club Lounge. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you for staying with us and we look forward to welcome you back. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
8,0
Отличен
Christopher от Австралия
Двойка
Клубна стая с изглед към залива
Отседнахме 2 вечер/и в август 2018 г.
going downhill”
Been staying there for years now.I see progressive down grading in whats offered! Staff great, but they skimping more each time I go there. Value at the evening Bufett. Wont be going again after 15years of visits. Far better when hotel TRADERS were running the show...I will stay at the Sofitel next time...Cheers
Оценявани 29 август 2018
Dear Mr. Christopher, Thank you for affording sometime to share your recent stay with us and we are sorry for the upset we caused you. Your feedback has been discussed with the concerned team members. I can assure that we take your comments seriously and rest assured that we will continue improving our efficiency and service. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope we will be given another opportunity to regain your confidence in us. Kind regards. Frencie Duadua Hotel Manager
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Hotel Jen Manila
8,8
Отличен
Romer от Филипини
Семейство с големи деца
Клубна стая с изглед към залива
Отседнахме една вечер в август 2018 г.
Refreshing Staycation on a long weekend”
Our stay is definitely satisfactory. Staff (most especially the Club Lounge concierge Joan is very helpful and friendly) are great, including security personnel. Food is great and reasonably priced. Aircon and water heater are functioning well. The hotel is gracious for bottled water request and it only charged half for kids in dining. The best of all is the Club Lounge denominated as "Windows By the Bay". It has a spectacular view of the Manila Bay Area. Buffet foods and cocktails are also great there. Downside is the swimming pool which is underneath an on-going construction of a nearby high-rise building, we sensed that it is dangerous to use the pool plus your privacy is compromised esp. for lady swimmers. The hotel lacks spa & sauna contrary to what is stated in the amenities. But over-all, this is a fine hotel. Thumbs up!
Оценявани 27 август 2018
Dear Mr. Romer, Thank you for affording sometime to share your recent stay with us and I am glad that you had a wonderful one. Thank you for all you kind words about our food, service and our team which I gladly shared with the entire team in particular Joan at Club Lounge. Your feedback about the hotel amenities is well noted. Your comments mean a lot to us all as they help us to continually strive to further improve. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
8,8
Отличен
Octavius от Филипини
Бизнес пътник
Клуб стая
Отседнахме 3 вечер/и в август 2018 г.
our stay”
Overall our stay was very good. Very nice food, very friendly and polite staff and the view was excellent. The only "complain" will be the parking lot and the noisy lobby.
Оценявани 27 август 2018
Dear Mr. Octavius, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. Your feedback about the parking lot and lobby is well noted. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,2
Изключителен
Sabrina от Малайзия
Бизнес пътник
Стая Делукс
Отседнахме 5 вечер/и в август 2018 г.
Comfort, Good location”
All staff are helpful and polite. Pleasant stay.
Оценявани 27 август 2018
Dear Ms. Sabrina, Thank you for sharing your recent stay with us. Your kind words about our service, team and our location is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you had a pleasant stay and we are looking forward to welcome you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 29 август 2018
Hotel Jen Manila
9,6
Изключителен
Sabrina от Малайзия
Бизнес пътник
Стая Делукс
Отседнахме 5 вечер/и в август 2018 г.
Pleasant Stay ”
Staff are all very helpful. Room is spacious and comfortable.
Оценявани 27 август 2018
8,0
Отличен
Ong от Сингапур
Бизнес пътник
Клуб стая
Отседнахме 3 вечер/и в август 2018 г.
Много добър”
Club room is superb and is Ideal place for private meeting at window by the bay at 19th floor .
Оценявани 25 август 2018
Dear Ong, Thank you for sharing your recent stay with us. I hope that you enjoyed spending time at the Club Lounge. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 29 август 2018
Hotel Jen Manila
10,0
Изключителен
EDWARD от Филипини
Соло турист
Стая Делукс
Отседнахме 3 вечер/и в август 2018 г.
Изключителен”
very good service, always ensuring you happy and have everything you want or need.
Оценявани 20 август 2018
Dear Mr. Edward, Thank you for taking the time to share your experience. I am pleased to know that tour team extended great customer service during your stay. I shall share your kind words with them all. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are looking forward to welcome you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,2
Изключителен
Chris от Великобритания
Соло турист
Стая Делукс
Отседнахме 2 вечер/и в август 2018 г.
I feel comfortable here and the staff are great”
The staff
Оценявани 20 август 2018
Dear Ms. Chris, Thank you for sharing your recent stay with us. Thank you for your kind words about our team which I gladly shared with them. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 29 август 2018
Hotel Jen Manila
10,0
Изключителен
SHERYLL от Сингапур
Семейство с малки деца
Клуб стая
Отседнахме 5 вечер/и в август 2018 г.
it was always a pleasant stay and its my 2nd time, staff are friendly, food is great & the location”
Im taking this oppurtunity to compliment the staffs who takes effort to follow what iv requested them to surprise my daugther on her birthday cake surprise they bring up and and sing together with us. iT was really a great experience and my daugther my pleased and was so delighted😀 And to mention Alex the Fronth Office Manager who always serves me with the heart and provide the certain request that iv opted for. I will definitely reccomend Jen Hotel to my friends colleages and relatives to stay there. Cudos to all the staff and to mention the chef 👍🏻 👍🏻 for the great food. We stay for 5 days and every morning we look forward what are the nicest foods😊 they will serve. Overall im giving a excellent service! Thank You
Оценявани 16 август 2018
Dear Ms. Sheryll, Thank you for affording sometime to share your recent stay and for spending the special occasion in your family with us. Thank you for all your positive thoughts about our team and your whole service experience which I gladly shared to the team in particular Alex at Front Desk and our Kitchen team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,6
Изключителен
Anton от Русия
Бизнес пътник
Стая Делукс
Отседнахме 2 вечер/и в декември 2017 г.
Convenient location and unparalleled customer focus”
I stay here most of the time for both business and family visits. Staff know me as part of family. Great customer service and responsiveness on all issues that may arise during a stay. Will keep coming back here.
Оценявани 15 август 2018
Dear Mr. Anton, Thank you for sharing your stay experience with us and I am pleased to know that the team is consistently displaying great customer service. I shall share all your kind words with them. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,2
Изключителен
Eric от Филипини
Семейство с големи деца
Клубна стая с изглед към залива
Отседнахме една вечер в август 2018 г.
Изключителен”
Accomodating patient staff...
Оценявани 12 август 2018
Dear Mr. Eric, Thank you for sharing your recent stay with us. I am pleased that you find our team accommodating and patient. Your kind words will shared with them. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 29 август 2018
Hotel Jen Manila
8,8
Отличен
ANDREW от Малайзия
Бизнес пътник
Стая Делукс
Отседнахме една вечер в юли 2018 г.
Well Maintain Hotel”
Good breakfast! But the room shower room a bit out of dated and need renovation? Generally still worth to stay.
Оценявани 30 юли 2018
Dear Mr. Andrew, Thank you for sharing your recent stay / experience with us. Your kind words about our breakfast is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 31 юли 2018
Hotel Jen Manila
9,6
Изключителен
Christian от САЩ
Двойка
Стая Делукс
Отседнахме една вечер в юли 2018 г.
Nice”
It’s always a joy to come here. Friendly and efficient staff, great pool with bar service, tasty buffet, nice rooms!
Оценявани 15 юли 2018
Dear Christian, Thank you for sharing your recent stay with us. Your kind words about our service, team, buufet and room is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 27 юли 2018
Hotel Jen Manila
8,0
Отличен
Jefferson от Филипини
Семейство с малки деца
Стая Делукс
Отседнахме една вечер в декември 2017 г.
Nice for chilling”
Everything is nice and good.
Оценявани 10 юли 2018
Dear Mr. Jefferson, Thank you for sharing your recent experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Отговорено 27 юли 2018
Hotel Jen Manila
10,0
Изключителен
Jose от Филипини
Соло турист
Стая Делукс
Отседнахме една вечер в юли 2018 г.
Incredible! ”
Excellent hotel amenities, amazing ambiance, superbly hospitable staff. It was an incredible experience. I would definitely stay there again.
Оценявани 09 юли 2018
9,2
Изключителен
Dante от Филипини
Двойка
Стая Делукс
Отседнахме една вечер в юни 2018 г.
Almost perfect”
We selected this hotel because of its proximity to the location of the event we are going to attend. Check-in was quick and check-out fast as well. The room was clean and it seems that all rooms has a view of Roxas Blvd. The only negative aspect of this hotel is the parking area, it's located across the backstreet.
Оценявани 28 юни 2018
Dear Mr. Dante, Thank you for sharing your stay experience with us. Your kind words about our location, service and our room is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 11 юли 2018
Hotel Jen Manila
8,4
Отличен
Pauline от Великобритания
Двойка
Стая Делукс
Отседнахме 2 вечер/и в юни 2018 г.
Staff Friendly Hotel”
Our overall stayed at Hotel Jen is exceptional! All the staff are very approaching. They have made us feel welcome and especially let us feel that Hotel Jen was our second home as well. The lady that served us at the Club Lounge 2 nights in a row is really nice and generous. They also accommodate my birthday cake request for my boyfriend even it’s a bit early. But overall we are satisfied with our stay. Will go back there in the future!
Оценявани 27 юни 2018
Dear Ms. Pauline, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our team and your whole service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
10,0
Изключителен
mercy от Австралия
Семейство с малки деца
Стая Делукс
Отседнахме 2 вечер/и в юни 2018 г.
Very nice room and big..clean.staff so nice to approach.”
Im coming back again and again for their service.thank u.
Оценявани 27 юни 2018
Dear Ms. Mercy, Thank you for sharing your recent stay with us. Your kind words about our room, service and our team is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 11 юли 2018
Hotel Jen Manila
5,2
Jeff от САЩ
Двойка
Стая Делукс с гледка към залива
Отседнахме една вечер в юни 2017 г.
Not optimal”
I don't know what it is about staying in manila but it seems like every hotel just cannot meet the same standards met everywhere else in the world. This hotel is certainly no exception. It's like the hotel will photograph really well but when you're actually there it's just not that great. The staff give a really wonderful smiles but when it comes time to get service it just falls flat. It's a cheap taxi ride to the mall of Asia which is why we tend to go there. We can also get to some of the shows that happened in Manila easily. It's not great but it's better than most.
Оценявани 24 юни 2018
Dear Mr. Jeff, Thank you for sharing your recent stay with us and I am so sorry for the upset we caused you. Your feedback means a lot to us all as they help us to continually strive to further improve. We hope we will be given another opportunity to regain your confidence in us. Kind regards. Frencie Duadua Hotel Manager
Отговорено 26 юни 2018
Hotel Jen Manila
3,2
Brian от САЩ
Соло турист
Стая Делукс
Отседнахме 2 вечер/и в юни 2018 г.
Musty smell in all rooms”
Apparent water damage throughout the hotel. Rooms smell moldy. Beware of the 1600/night upsell to a "better room with a better view" I was forced back to my deluxe room after staying in the "upgraded room and I was happier with the deluxe room compared to the upgrade.
Оценявани 13 юни 2018
Dear Mr. Brian, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope for your return. Kind regards, Frencie Duadua Hotel Manager
Отговорено 13 юни 2018
Hotel Jen Manila
3,6
Brian от САЩ
Соло турист
Стая Делукс
Отседнахме една вечер в юни 2018 г.
Not a good value for the money”
I knew I was only staying there for 1 night but I booked a deluxe room for two nights because my flight back to the states left at 10:00 PM. So I paid for two nights. Upon check in I was offered an upsell for 1600 php each night. The upsell included all you can eat snacks at their Club lounge (an Impressive view I must say) for two hours in the evening, Nachos/cheese sauce made me sick. Also included was breakfast the next day, and an upgraded room with a nicer view (that is what I was told). So I went for one the upsell for one night only (1600) since I didn't expect to be there the morning of my last day. I was led to my upgraded room. Upon entering the room I noticed a musty smell (water damage) and the view was a joke. The view was of the neighboring hotel which looks to be right in your face. Not good. I called and asked to be transferred to another room, which I was within 30 minutes. This room smelled the same. I have reached the max words for this review...:-(
Оценявани 13 юни 2018
Dear Mr. Brian, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Rest assured that all your concerns will be addressed with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope for your return. Kind regards, Frencie Duadua Hotel Manager
Отговорено 13 юни 2018
Hotel Jen Manila
10,0
Изключителен
Bernadette от Филипини
Двойка
Стая Делукс
Отседнахме 2 вечер/и в февруари 2018 г.
Изключителен”
great experience. free upgrade of our room. accommodation staffs. thank you!
Оценявани 11 юни 2018
Dear Ms. Bernadette, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are glad that you enjoyed your stay with us and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 13 юни 2018
Hotel Jen Manila
3,6
jasmin от САЩ
Семейство с малки деца
Стая Делукс
Отседнахме една вечер в юни 2018 г.
not clean, smelly hotel!”
The reason why i booked this coz its said by " Shangrila" . The Marriot hotel was fully booked so i ended up staying here. For the price, it's just okay considering the breakfast is included. the hotel was so old looking and not properly maintained. Not coming back here!
Оценявани 10 юни 2018
Dear Ms. Jasmin, Thank you for sharing your recent stay experience with us and I am so sorry for the upset we caused you. Your feedback means a lot to us all as they help us to continually strive to further improve. We hope that you will give us another opportunity to be of service to you. Kind regards, Frencie Duadua Hotel Manager
Отговорено 13 юни 2018
Hotel Jen Manila
8,0
Отличен
Glenn от Филипини
Двойка
Стая Делукс
Отседнахме една вечер в юни 2018 г.
No frills hotel”
Building and other amenities are a bit dated (stains in the carpet, for example). Free valet parking for check in guests.
Оценявани 06 юни 2018
Dear Mr. Glenn, Thank you for sharing your recent stay with us. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 07 юни 2018
Hotel Jen Manila
9,6
Изключителен
Gerald от Филипини
Семейство с малки деца
Стая Делукс
Отседнахме една вечер в май 2018 г.
worth staying”
great stay. definitely will book again!
Оценявани 05 юни 2018
Dear Mr. Gerald, Thank you for sharing your recent stay with us. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you enjoyed your stay and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 07 юни 2018
Hotel Jen Manila
8,8
Отличен
Gerald от Филипини
Семейство с малки деца
Стая Делукс
Отседнахме една вечер в май 2018 г.
worth to stay”
worth staying especially with young children. you are right in front of STAR City, baby!
Оценявани 05 юни 2018
Dear Mr. Gerald, Thank you for sharing your recent stay with us. Your kind words about our location is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 07 юни 2018
Hotel Jen Manila
8,0
Отличен
Donnabel от Филипини
Семейство с малки деца
Стая Делукс
Отседнахме една вечер в май 2018 г.
I like... I dont like..”
I like the the following 1. Welcome drinks 2. Late check out 3. Free Transport to SM MOA 4. Fast cheeck out. I dont like.. 1. Breakfast for kids was for a fee 2. They only eat cereals. 3. Printing for a page document cost P57. 4. Deposit of P2k.
Оценявани 05 юни 2018
Dear Ms. Donnabel, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you too for your positive feedback and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 07 юни 2018
Hotel Jen Manila
10,0
Изключителен
David от Великобритания
Соло турист
Клуб стая
Отседнахме 4 вечер/и в май 2018 г.
Изключителен”
The staff are fantastic very helpful courteous. I recommend this hotel
Оценявани 30 май 2018
Dear Mr. David, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are pleased that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 31 май 2018
Hotel Jen Manila
8,8
Отличен
Katherine от Бруней Даруссалам
Бизнес пътник
Клуб стая
Отседнахме 4 вечер/и в май 2018 г.
Enjoyed the stay. Staff is super friendly. ”
Kinda flexible upon request. Take care of us very well. Thank you so much. Will definitely come back again for the next stay.
Оценявани 29 май 2018
Dear Ms. Katherine, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we are looking forward to welcome you back and experience "That Jen Feeling" again. Kind regards, Frencie Duadua Hotel Manager
Show more
Hotel Jen Manila
8,0
Отличен
Carla от Австралия
Двойка
Стая Делукс с гледка към залива
Отседнахме 2 вечер/и в май 2018 г.
Comfortable stay”
Stayed here on the way to Subic. Was clean and tidy with daily room service. Rooms are nice, albeit very old. Had a few issues with the hotel charging us extra for breakfasts etc, but I’ll sort that out when I get home to Aus. Despite showing them the account of it being charged to credit card they were unwilling to remove any charges. Not to worry, can address at a later date. Otherwise nice stay and relatively cheap.
Оценявани 22 май 2018
Dear Ms. Carla, Thank you for affording sometime to share your stay experience with us. Your kind words about the cleanliness and our room is well appreciated. I can confirm that there was no extra breakfast that was charged to your room. I am sorry if the team was not explained this with you clearly. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,2
Изключителен
Nilda от Филипини
Соло турист
Клуб стая
Отседнахме една вечер в април 2018 г.
Excellent!”
Stayed for 1 night with my nephew as an extended booking. But the room was unavailable at that time so it was surprisingly upgraded to a suite. We were very thankful for this. Everything was great from the room, to the service, the food, and the facilities, and the staffs. Thank you so much. We will definitely come back!
Оценявани 21 май 2018
8,4
Отличен
Nilda от Филипини
Соло турист
Стая Делукс
Отседнахме 2 вечер/и в април 2018 г.
Excellent!”
Stayed for 3 nights with my nephew. The room was tidied very well and spacious... everything was as requested. Staffs were very accomodating and prompt. There were various food selections for breakfast and they were all great. We didn’t have any problem during our stay... on our last night at the hotel our booked room was unavailable hence it was upgraded to a suite. We were very happy with our stay here. We’ll come back definitely. Great job to all the staff!!!
Оценявани 21 май 2018
Dear Ms. Nilda, Thank you for sharing your recent stay with us. Your kind words about our room, team, service, and food is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
8,0
Отличен
Cesar от Филипини
Бизнес пътник
Клуб стая
Отседнахме 2 вечер/и в май 2018 г.
the view is more than what i paid for”
I took a room that has access to the lounge at the 19th floor. The view of the setting sun was spectacular. This is complemented by a very attentive staff. The food in the coffee shop could be improved. I have already recommended this hotel to some friends.
Оценявани 21 май 2018
Dear Mr. Cesar, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. We are glad that you enjoyed spending time at the Club Lounge. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope for your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
8,8
Отличен
Almira от Филипини
Семейство с малки деца
Клуб стая
Отседнахме една вечер в май 2018 г.
Nice and clean rooms.”
With access to clublounge with free meals and drinks.
Оценявани 20 май 2018
Dear Ms. Almira, Thank you for sharing your recent stay with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
5,6
Jona от Филипини
Соло турист
Стая Делукс
Отседнахме една вечер в май 2018 г.
Cleanliness should be maintained”
- Room was tidy but the bedsheets didn’t smell like it was freshly cleaned - The hallways smelled somewhat old and musky and the carpets have so many stains and it seemed like it wasn’t cleaned for a long time - The bfast buffet was really great but the cleanliness of our seats was questionable (the couches smelled old and the carpet has black stains and what I presumed were food stains) Had a nice stay but the cleanliness of the place should be properly executed.
Оценявани 19 май 2018
Dear Ms. Jona, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Rest assured that your comments will be addressed with the concerned teams. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you too for your positive feedback and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
10,0
Изключителен
venuska от Австралия
Семейство с малки деца
Клуб стая
Отседнахме 3 вечер/и в май 2018 г.
Our getaway home..”
We LOVE coming back and staying at the hotel Jen. Once again the staff are amazing, they really know how to look after a repeat guest. Diana and Frencie you guys are a Gem! Thank you for always looking after our family whenever we stay at the hotel. To the chef at the club lounge, thank you for granting our request (TJ Hotdogs) every morning for breakfast. Your too awesome!!! We will definitely come back soon. The 4th time stay is still a Gem❣️ THANK YOU!!!!
Оценявани 17 май 2018
Dear Ms. Venuska, Thank you for affording sometime to share your recent stay with us and I am glad that you had an excellent one. Thank you for all your positive thoughts about our team and your whole service experience which I gladly shared to the team. Thank you for staying with us and we look forward to welcoming you back and experience “That Jen Feeling” again. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
8,8
Отличен
Sarah от Филипини
Двойка
Стая Делукс
Отседнахме 3 вечер/и в май 2018 г.
Good Stay”
I like the pool.... The bed....the room... Breakfast is good... Wifi not that good...slow...but i have my own data so dnt really mind... Service is good....Staffs are nice and attentive...We like the free shuttle going to moa and going back to the hotel...Just room and carpets are stained...but it doesn't bother us as long as the bed is clean and the bathroom has tub i like it..location is nice walking distance to amusement park...manila zoo...cultural center...and Harrison mall...
Оценявани 16 май 2018
Dear Ms. Sarah, Thank you for sharing your recent stay with us. Thank you for all your positive thoughts about our facilities, bed, room, breakfast, location team and our service which I gladly shared to the team. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
6,4
Приятен
peter от Австралия
Соло турист
Стая Делукс
Отседнахме 2 вечер/и в февруари 2018 г.
great location but carefull of being scammed”
all in all a great hotel beside the bay in manilla but i was asked to pay extra pesos for a tiny stain on the sheet i refused to pay the full amopunt they asked but then decided to settle on a much smaller amount they agreed to, dissapointing actually all the staff were great , very clean rooms also, give to go but be carefull with some added extras,,
Оценявани 15 май 2018
Dear Mr. Peter, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you too for your positive feedback and we hope that you will give us another opportunity to be of service to you. Kind regards, Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
8,0
Отличен
SHERYLL от Сингапур
Двойка
Стая Делукс
Отседнахме 3 вечер/и в май 2018 г.
it was over all pleasant stay, the food is great and location is very near restaurants, freindly stf”
I was very pleased by the service of the Front Desk Duty Manager Mr.Alex
Оценявани 14 май 2018
Dear Ms. Sheryll, Thank you for sharing your recent stay with us. Your kind words about our food, location and our service is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you had a pleasant stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
7,6
Много добър
nerissa от Филипини
Семейство с големи деца
Стая Делукс
Отседнахме една вечер в май 2018 г.
good”
Very accommodating. But even i book early they cannot give my request. Compare to my friend who booked late and give a nice view. But overall its a very nice hotel.
Оценявани 10 май 2018
Dear Ms. Nerissa, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you too for your positive feedback and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 23 май 2018
Hotel Jen Manila
10,0
Изключителен
Larica от Филипини
Двойка
Клуб стая
Отседнахме една вечер в април 2018 г.
Club Lounge was awesome!”
Our room was clean. If you have some extra money, book the rooms with access to the Club Lounge. That means you can check-in/out comfortable at the lounge instead of lining up at the reception. You also get to enjoy tea time & sunset cocktails for free while enjoying the Manila Bay Sunset. For breakfast, you can opt to eat at the ground floor, which offers more choices, or at the Club Lounge, which has less options but is more exclusive and has a good view.
Оценявани 09 май 2018
Dear Ms. Larica, Thank you for sharing your recent stay with us. Your kind words about our room is well appreciated. We hope that you enjoyed spending time at the Club Lounge during your stay. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We are glad that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
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Hotel Jen Manila
9,6
Изключителен
Maria от Филипини
Семейство с малки деца
Стая Делукс с гледка към залива
Отседнахме една вечер в март 2018 г.
Excellent location, super excellent staff”
Excellent location, super excellent staff - so even if the facility is already old it was still a very delightful experience
Оценявани 03 май 2018
Dear Ms. Maria, Thank you for sharing your recent stay with us. Your kind words about our location and our team is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We are glad that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 04 май 2018
Hotel Jen Manila
10,0
Изключителен
Imants от Латвия
Бизнес пътник
Клуб стая
Отседнахме 2 вечер/и в април 2018 г.
Great hotel and service”
Hotel does an excellent job in terms of guest comfort and the "small things"...
Оценявани 03 май 2018
Dear Imants, Thank you for sharing your recent stay with us. Your kind words about our hotel and our service is well appreciated. Your feedback means a lot to us all as they inspire us to consistently deliver delightful service to our guests. We look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 04 май 2018
Hotel Jen Manila
9,6
Изключителен
CHRISTOPHER от Великобритания
Соло турист
Стая Делукс
Отседнахме една вечер в април 2018 г.
Изключителен”
A great hotel with excellent staff
Оценявани 26 април 2018
Dear Mr. Christopher, Thank you for sharing your recent stay with us. Your kind words about our service and our team is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 04 май 2018
Hotel Jen Manila
6,0
Jon от Великобритания
Семейство с малки деца
Стая Делукс
Отседнахме 2 вечер/и в април 2018 г.
Ok stay”
The hotel was clean enough and near to where we wanted to be. We were a little disappointed not to have the extra towel delivered that we requested 3 times, but that's only a minor issue.
Оценявани 22 април 2018
Dear Jon, Thank you for taking the time to share with us your stay experience and I am so sorry for the upset we caused you. Your comments mean a lot to us all as they help us to continually strive to further improve. Thank you too for your positive feedback and we look forward to your return soon. Kind regards, Frencie Duadua Hotel Manager
Отговорено 26 април 2018
Hotel Jen Manila