The Maslow Hotel Sandton

this is an amazing hotel, the hotel staff are extremely friendly, polite and very helpful, but we will never reccomend eating at the restaurant / Bistro. We both ordered steak , my wife ordered the 250gram sirloin, which didnt have much flavour. I had ordered the 500gram Rib eye , on the bone and couldnt wait for it to arrive - and when it did, the presentation was excellent. once I started eating , I noticed that the steak was very rubbery , and also didn't have much flavour. I continued eating , and to my surprise I think i had more fat and bone than I did meat. we all know that rib eye is a fatty cut , but with that much fat, I think I only had 100 grams of real meat, if that ! So, we complained (which I hate doing) and we were told ... by the head chef... that's how it is. pathetic reply, and and excuse for a chef. rather have a couple of drinks at the pub , and when you are hungry, rather go for a Mac donalds burger.

I love to stay at Maslow. But the WIFI connection is a nightmare! If you have a room far away from the router there is no connection at all. Hotel is aware if it and try’s to their best.

I have been going to the MASLOW for 12 yrs. Prior to that the Crown Plaza, So any one that goes to the same hotel for now 21yrs... There has to be a reason...The Maslow staff are genuinely excellent... And I'm not being paid for this reference !! Bob Kent - MSI. - England

Next to sandton

Its rated as a 5 Star hotel but the facilities were quite ordinary. The room though big was very simple derived of the 5 Star feel.

The room was lovely. It was clean, and took into account needs of a business traveller so no complaints there. Ideally located in the heart of Sandton (this unfortunately comes with noise from outside). Room service menu is extremely limited after 10pm. The breakfast was HIGHLY disappointing, especially given the way it is described on the website. Staff at breakfast were also rather unfriendly and service was poor. We waited over 15 minutes for a cup of coffee.

Blood on the bed sheets

Great

I stayed 2 nights at the Maslow. The morning I was to check out I found that my expensive sunglasses were 'missing' ! I went over my steps in the last 24 hours and realized they did not leave my hotel room during the 2 night stay (that I was aware of !) and could not find them anywhere. I immediately went to reception and spoke with the duty manager who attempted to chase down the housekeeper, but could not. We reported it to security and as I had to leave she told me she would be in touch with any updates and will discuss any compensation if necessary. So I left feeling like something was going to be done about the issue. I recieved 1 email as she promised and then that was it ! I replied to her the following day and also emailed security and housekeeping and asked for the contact details of the customer service manager. I have heard NOTHING since! So, although the hotel was lovely and staff I met were friendly, I am appalled at how this problem has been forgotten. I am aware that all expensive belongings should be put in a safe . However, if I leave the room without putting on my sunglasses for the day, I expect them to be in the same spot when I return to the hotel !! I have been travelling throughout Africa for 11 years and have never had a personal item go 'missing' . I expect much better from such a high star rated hotel. I will never return and will tell my friends Not to stay there!

This is how 5 star Hotels should be run. Great rooms, especially the Junior Suites, great restaurant serving brilliant steaks and a variety of equally great foods. The pool, although on the small side, allows for sunbathing, if that's your thing, as well as a relaxing swim. Staff couldn't have been friendlier. Also offer a regular free shuttle on the half hour into Sandton City, great for shopping and dining out (but we didn't need to eat out)

perfect place to stay clean, nice and nothing could be better

Inside the hotel looks very modern and nice. The rooms were clean, nicely designed except the shower room wall was glass walls so.. you can actually see it from your bed. It would be very uncomfortable if you're traveling with your friend when sharing room. The checkin counter staffs were nice and friendly but the staff in the breakfast was terrible. Very rude. We asked for a new strawberry jam because the ones that were on the table (i think they set the preserves on the dining table) were used. The staff told me they don't have it anymore in a rude way as if she was annoyed. So we asked another staff and they gave us a new one. (Because it's impossible for them not having a new one!) It seems like they don't care much about the customers needs. Very dissapointing. However apart from this everything was fine.

Good location and excellent staff, breakfast was very good and hotel very clean.

My brother and I stayed at The Maslow and found the whole experience to be inconsistent. Room service food was good but they would send the wrong items or incorrect cutlery or no cutlery at all. The staff were friendly overall but some didn't understand or speak English so communication was an issue. The shuttle bus service dropped us off at different drop off points and didn't show up to collect us as expected. We had various electrical issues with tea and coffee makers and the TV all of which were resolved but added to the daily list of things that needed hotel attention or required resolution. We stayed 8 days and by the end of our trip we were pleased to leave. If they manage to address the communication issues and inconsistencies then this would be a suitable 4 star hotel. It is not s cheap option so consider all other options before making a final decision to stay at The Maslow.

amazing stunning

Lovely!!

A perfect choice for a business trip to Johannesburg. Good location. Breakfast buffet is great! Thoroughly enjoyed my stay.

We had an excellent stay at the Maslow. The staff is very well trained, room well appointed and the food was excellent! I will definitely recommend this hotel to business travellers going to Sandton.

I had a great time. The staff were helpful and knowledgeable about most things. The food was splendid and the environment was very nice. Didn't dare to move around outside in the night time but that is not the hotel's issue as it seems South Africa on the whole does not present a safe image.