Резервирайте сега: The Ritz-Carlton, Kuala Lumpur

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8,7
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10
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8,7
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10
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Въз основа на 786 отзиви
Състояние/Чистота на хотела9,0
Удобства8,9
Местоположение9,0
Комфорт на стаята и качество9,0
Услуги9,0
Съотношение цена-качество8,3
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Показване на 698 проверени коментари от гости
4,4
Gan от Малайзия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 4 вечер/и в октомври 2017 г.
Awful...”
Was there first day for welcome drink, as I am staying from Monday till Friday....however one of the staff there felt we are not staying there and ask our room number....he never came back after 20 mins but 2 europeans came which looks like bodyguards and they again review the situation although we are paid customers. it's disappointing really.
Оценявани 31 октомври 2017
8,4
Отличен
BILLY от Малайзия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в септември 2017 г.
Good location”
good
Оценявани 13 септември 2017
10,0
Изключителен
Wen от Сингапур
Група
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме една вечер в юни 2017 г.
Excellent Hotel”
This is my second time staying in Ritz-Carlton, KL. Met all expectations. Good service. Good Location. Worth it! I really enjoyed myself! thank you!
Оценявани 03 август 2017
10,0
Изключителен
Rafael от Филипини
Соло турист
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 5 вечер/и в юни 2017 г.
Epitome of service excellence”
I have stayed in Ritz-Carlton properties several times and as expected service was beyond compare. From the smooth, efficient and hassle-free check in to the quick and friendly checkout, was the recipient of wonderful service delivery. I had a little challenge with the construction noise coming from the building across the street (clearly not Ritz-Carlton's fault) but it was expeditiously taken care of by the night manager. Noteworthy are the following associates who made my stay more than comfortable: Stephano of guest services who showed me the way around the property and brought me to my room, Sobree of Housekeeping- always with a ready smile and offer to help and most especially Tanzie whose efforts at service recovery is commendable at the very least. Those who teach customer service (like I do) should make Tanzie's caring and friendly approach a benchmark in the industry. I left the property with a big smile on my face. I shall see you again, Ritz-Carlton!
Оценявани 24 юни 2017
10,0
Изключителен
Syed от Пакистан
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в юни 2017 г.
Absolute luxury at the best location!”
One minute walk away from pavilion mall.
Оценявани 18 юни 2017
8,0
Отличен
JIE от Сингапур
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в април 2017 г.
Много добър”
the location is good, but a little bit disappointed with the breakfast buffet.
Оценявани 09 юни 2017
10,0
Изключителен
HOW от Малайзия
Двойка
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме 2 вечер/и в септември 2016 г.
best hotel and good service”
this is a hotel near to shopping mall and food in town. clean and good service.
Оценявани 06 юни 2017
9,2
Изключителен
Lee от Хонконг
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в май 2016 г.
Изключителен”
The world class service provided. The staff are pleasant, welcoming and polite.
Оценявани 18 април 2017
7,6
Много добър
Conrado от Филипини
Бизнес пътник
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 4 вечер/и в април 2017 г.
Good location but a bit old”
The place is good. It is a bit old especially the shower but it is huge and the location is good.
Оценявани 11 април 2017
9,2
Изключителен
Cheng от Малайзия
Двойка
Executive Deluxe, Larger Guest room, 1 King, City view
Отседнахме една вечер в март 2017 г.
Great 5star hotel”
Staff so friendly and excellent location. Will visit again
Оценявани 10 април 2017
10,0
Изключителен
Lee от Малайзия
Двойка
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме една вечер в декември 2016 г.
Amazing stay”
Celebrated my birthday here with my friends. Soundproof is very good, the room next door is not affected. Very spacious room, i stay in a three bedroom residence. Each room comes with a toilet.
Оценявани 05 април 2017
10,0
Изключителен
Glenda от Индонезия
Двойка
Отседнахме 3 вечер/и в март 2013 г.
Great hotel in town”
Best service ever.
Оценявани 25 март 2017
10,0
Изключителен
Victoria от Малайзия
Семейство с големи деца
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 2 вечер/и в януари 2017 г.
Well Maintained, Complimentary Breakfast, Celebrity SightingS.. a real treat! ”
As to be expected from a top class hotel, although I felt room service took too long always. Over an hour. Food was highly palatable by local standards. Rooms (we had an adjoining one bedrm and twin room) were of a decent size when combined, clean, comfortable and inviting. Service staff were friendly and helpful, well trained in their fields.
Оценявани 03 февруари 2017
8,4
Отличен
Natalie от Великобритания
Двойка
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме една вечер в декември 2016 г.
Stunning Hotel in the heart of KL ”
We booked a two bedroomed Suite at the Ritz just after Christmas. It is a beautifully designed hotel in the heart of the Golden Triangle in KL. Overall had a lovely experience, staff were very attentive and the service was exceptional. Only disappointment was the long queue for breakfast (we ate over the road at the Pavilion in the end) and the smell of smoke in the room from previous guests. The staff did all they could to make our stay comfortable but it is hard to get rid of stale smoke smells.
Оценявани 09 януари 2017
9,2
Изключителен
Diana от Индонезия
Семейство с малки деца
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме 3 вечер/и в декември 2016 г.
Great stay with small kids ”
Very spacious, excellent service, housed 6 adults and 3 kids. Will definitely stay here again.
Оценявани 06 януари 2017
10,0
Изключителен
IBRAHIM от Саудитска Арабия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 5 вечер/и в декември 2016 г.
The most luxury and quite hotel in the golden triangle in kuala lumpur”
If you looking to stay in unique high standards hotel in the city center yet quite and luxury, this hotel should be your choice. Great customer service and new furniture. Specious and clean.
Оценявани 01 януари 2017
9,2
Изключителен
Adrian от Малайзия
Семейство с големи деца
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме 2 вечер/и в декември 2016 г.
Good location and beautiful hotel ”
Stayed at the 3 rooms suite and we love it. The location was great, with 5 mins walk to pavilion and 25 mins walk to KLCC. The down side was the living room have no tissue paper box and the air condition was make squeaking fan noise at the bed rooms. It was so annoying at late nights. Apart from that, the experience staying with ritz calton was wonderful.
Оценявани 30 декември 2016
9,6
Изключителен
sara от Сингапур
Семейство с малки деца
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме 5 вечер/и в декември 2016 г.
KL Vacation ”
We stayed in a three bedroom suite which was extremely spacious and well-appointed. Hotel location is super convenient, walking distance to malls and eateries. The only thing we missed was the pool, the pool at the Ritz is pretty small and not really suited for children. Other than that our stay was near-perfect. Will definitely stay here again when next in KL.
Оценявани 11 декември 2016
10,0
Изключителен
IBRAHIM от Саудитска Арабия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в ноември 2016 г.
The best hotel in Kl city center”
The best 5-star hotel in the golden triangle in Kuala Lumpur. The hotel is well maintained, spacious and the furniture seems new. It's only walking distance to shopping malls. Highly recommended
Оценявани 05 декември 2016
10,0
Изключителен
Jeanie от Малайзия
Група
Executive Suite, 1 Bedroom Smaller Suite, 1 King, City view
Отседнахме 4 вечер/и в октомври 2016 г.
Fantastic experience ”
I was staying at the 3 bedroom suite, it was very very spacious and clean, loved it! It's very suitable for family. Staff were friendly and service was prompt. Location is great, right at the city centre.
Оценявани 02 ноември 2016
10,0
Изключителен
Omar от ОАЕ
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в октомври 2016 г.
Fabulous ”
Fabulous
Оценявани 01 ноември 2016
8,0
Отличен
Lisa от Сингапур
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в август 2016 г.
Ritz Carlton KL”
Ritz Carlton KL good
Оценявани 31 октомври 2016
8,0
Отличен
Lisa от Сингапур
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в септември 2016 г.
good”
goood
Оценявани 31 октомври 2016
8,0
Отличен
Lisa от Сингапур
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в април 2016 г.
Ritz Carlton KL”
Ritz Carlton KL was good
Оценявани 31 октомври 2016
9,6
Изключителен
Sheryl от Малайзия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в май 2016 г.
Fantastic Service and Design”
We loved everything about this hotel. Staff are very polite, the butler is available for your stay and the interior design of the hotel is so beautiful. We will be back soon.
Оценявани 28 октомври 2016
10,0
Изключителен
Onnipa от Тайланд
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в август 2016 г.
Very good”
I will be back again
Оценявани 14 октомври 2016
6,8
Приятен
Amos от Сингапур
Бизнес пътник
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 3 вечер/и в септември 2016 г.
My disappointing stay at the Ritz”
I was staying in the 2 bedroom suite and was totally disappointed with the service I got from housekeeping. 1) Both the wardrobes had electrical wires dangerously dangling out of them and as far as I can tell it was put in place by masking tape that has since worn off. The clothes hangers that were given were in bad condition and dirty 2) My toiletries were not refilled I had to ask for more when I needed extra. Even the cheap bedroom slippers were rationed. 3) My small bottles of mineral water were only replenished on the 1st night and no more after. 4) I had no minibar and snacks in my suite 5) My room TV wasn't working and the remote was missing. In the end I found out that the TV had no power cable connected it! 6) The suite had no basic proper stationary except for a pen. 7) Last but not least the weighting scale in the toilet had a flat battery. Why bother to put it in there when it doesn't work? I had the duty manager come up and went thru this long list with her and she wasn't even sure what is suppose to be in the suites and was certainly surprised at the standard of the room and housekeeping. I am sorry but I honestly expected the Ritz to do much better.In the end I ask myself is this really the highly rated Ritz Carlton Hotel that I am staying in? The standard of the room and housekeeping is nowhere close to other hotels who provide much better service and amenities not forgetting housekeeping! The total experience was just a total disappointment. I am definitely not going back to stay there again.
Оценявани 16 септември 2016
9,2
Изключителен
Keng от Малайзия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в септември 2016 г.
Renovated hotel in a good location”
Stayed here a few times many years ago, decided to try it again. It has been renovated and the quality improved. The staff have gotten more attentive and anticipate your needs. The stay here was enjoyable and would recommends others to stay here too.
Оценявани 09 септември 2016
8,4
Отличен
Jingwen от Тайван
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в септември 2016 г.
Отличен”
Excellent customer service.
Оценявани 08 септември 2016
8,4
Отличен
Yee от Малайзия
Семейство с малки деца
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в септември 2016 г.
Very good hotel”
the bed is not as comfy as expected.. but overall a very good hotel
Оценявани 05 септември 2016
8,0
Отличен
Prue от Сингапур
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в септември 2016 г.
An overnight of warmth”
Chloe, the front desk lady, is a gem. She is always smiling and enthusiastic. Warmest greetings towards us each and everytime we crossed paths in the hotel! Suggesting us what to do and where to go for our anniversary celebration
Оценявани 04 септември 2016
10,0
Изключителен
Khairil от Малайзия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в август 2016 г.
Good for business &leisure”
Great staff, good overall service. strategic location
Оценявани 22 август 2016
6,0
Louie от Канада
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в юли 2016 г.
QUITE OLD”
I DONT UNDERSTAND WHY WE NEED TO PASS THE RESTAURANT BEFORE WE CAN TAKE THE LIFT TO HOTEL ROOM?? THIS DESIGN IS REALLY VERY WEIRD
Оценявани 02 август 2016
8,4
Отличен
Lee от Хонконг
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в юли 2016 г.
Nice and Clean”
Good service at club lounge.
Оценявани 20 юли 2016
10,0
Изключителен
Nam от Виетнам
Семейство с големи деца
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 3 вечер/и в април 2016 г.
Location. Just renovated.”
The room was spacious. Excellent service. Near Pavilion (3 mins walk)
Оценявани 19 юли 2016
9,2
Изключителен
Guinevere от Сингапур
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в юни 2016 г.
Lovely hotel with great service in an excellent location”
KL is a regular retreat for us. We have stayed in several five star hotels but this is by far our favourite with great service and in a convenient location. Everyone was made to feel welcome no matter how you look or dressed. The spread for buffet breakfast was great and they cater to a wide variety of taste buds from Western to Asian to Japanese cuisine. I love that the hotel always has this faint lovely fragrance to welcome you.
Оценявани 08 юни 2016
8,4
Отличен
Andrew от Сингапур
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в май 2016 г.
Good”
Good
Оценявани 25 май 2016
10,0
Изключителен
Katherine от Австралия
Семейство с малки деца
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 5 вечер/и в април 2016 г.
Free upgrade, fantastic time”
Stayed with two young children. Upgraded from the two to three bedroom suite. Absolutely amazing - huge, great for the kids. Gorgeous hotel. Friendly staff. Kids activities on daily. Lovely pool.
Оценявани 29 април 2016
8,8
Отличен
Jade от Сингапур
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в март 2016 г.
Excellent experience”
Service is excellent with a butler , nice design of room , room is very clean
Оценявани 28 март 2016
6,7
Приятен
CHIN от Малайзия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в февруари 2016 г.
Best lobby lounge ”
The hotel room is clean and spacious! Especially the bath room is spacious! The hotel lobby lounge serving a international standard afternoon tea with delightful desserts!
Overall is up to my expectation ! The best is we had a memorable afternoon tea at the lobby lounge!
Оценявани 18 февруари 2016
8,8
Отличен
LIM от Малайзия
Семейство с големи деца
Two bedroom Suite, 2 Bedroom 2 room Suite, City view
Отседнахме 2 вечер/и в февруари 2016 г.
PERFECT”
Everything was excellent, room are spacious and comfortable....with good location.
Оценявани 18 февруари 2016
6,7
Приятен
BENG от Индонезия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 4 вечер/и в декември 2015 г.
Good 5-star hotel in good location near best malls”
One of the best hotel in KL, near to the best shopping malls, good service, friendly staffs
Very good stay, although still in renovation works. Service excellent and friendly helpsful staffs.
Оценявани 06 февруари 2016
9,0
Изключителен
Mohamad от Сингапур
Семейство с малки деца
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в декември 2015 г.
A Getaway in heart of KL”
The space of the room, ambience and service are great.
It was a fantastic. At first, I was disturbed with the constructions happening all around the area but once checked-in and saw the room, it was to be a great stay..
Оценявани 22 декември 2015
10,0
Изключителен
Mubarak от ОАЕ
Семейство с малки деца
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 3 вечер/и в декември 2015 г.
Not why expected ”
Staff need to be trained
Not why expected
Оценявани 12 декември 2015
9,0
Изключителен
SIM от Малайзия
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в ноември 2015 г.
a lot of dust outside the hotel room's window. ”
Polite staff.Clean room. Comfortable bed
Mostly went to sleep at late night. Didn't have time to look around and use hotel's facilities.
Оценявани 30 ноември 2015
8,0
Отличен
Alex от Малайзия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в ноември 2015 г.
Not value for money ”
Staff are well good but not enough facilities
Generally is good but not value for money.They don't even provide bf for us
Оценявани 10 ноември 2015
10,0
Изключителен
Michelle от Австралия
Бизнес пътник
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в октомври 2015 г.
7 STAR EXPERIENCE”
level of service from all staff, clean and well maintained, Liyen Restaurant
My experience was amazing. From the moment I stepped through the door I was greeted by staff who were friendly and enthusiastic, explaining all aspects of the hotel as it is currently undergoing renovations. The Lobby Lounge was a lovely place to sit, enjoy a beverage and meet friends. Hi Tea was very popular over the weekend. The rooms were well appointed and the views were good. The Liyen Restaurant is known to be one of the top 10 Chinese restaurants in KL and it certainly is, the food was outstanding and the service friendly and welcoming. Room service was excellent and my breakfast was hot and tasty when it arrived. The renovations did not impact on my stay in anyway. They welcomed families with a low check in counter for children alongside the adult check in counter, that had toys and advised the children of the daily activities including pizza making. Children were given a work book and crayons upon arrival and the room service menu and the main dining area menu offered a great selection for children. Whether you are a single business guest or a family this hotel certainly ticks all boxes.
Оценявани 28 октомври 2015
10,0
Изключителен
Andy от Великобритания
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в януари 2015 г.
Fantastic stay as always”
location, room comfort, staff
We love everything about this hotel and will continue to return. The beds and unbelievably comfortable. In room breakfast is fantastic and the chinese restaurant on the 2nd floor is a must try.
Оценявани 29 септември 2015
8,3
Отличен
Maylin от Филипини
Двойка
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме 2 вечер/и в септември 2015 г.
Regulars look elsewhere”
staff, service, location
After over six years of frequent stays at the Ritz KL we will not return there again. The staff is outstanding, service perfect and everything used to be just like the Ritz brand suggests. BUT the new furnishings are simply nowhere near Ritz level. Dark grey isles with carpeting that seems like failed chemical experiment. Grey walls in the guest rooms. Dark grey curtains. Light grey flooring. The new furniture in black and chrome seems to come from the set of an 80s Scifi flick and the bathrooms in hyper-bright white warrant a whole list of shortcomings all of their own. We used to love the Ritz and its staff and will continue attending their Sunday roasts and events when the chance arises, but we won't stay there anymore. For us the Ritz is about classy style and comfort; none of which the new designs even vaguely resemble. Instead the new look must have been conceptualised by a reality-show addict who targets affluent first-time visitors who have never seen how the well-to-do actually live. Aside from the staff there is nothing 'ritzy' about the Ritz Carlton K/L anymore. In fact we firmly believe that the outlet damages the Ritz brand and are fairly certain that the hotel will not be welcoming any European royalty for a very long time in the current style.
Оценявани 25 септември 2015
6,7
Приятен
Siti от Сингапур
Семейство с малки деца
Deluxe room, Guest room, 1 King or 2 Twin/Single Bed(s)
Отседнахме една вечер в юли 2015 г.
Do not stay for now!”
Location, service and location
I stayed here before and it was a really pleasant one so we decided to come back but we regretted it BIG TIME! No one informed us that the hotel is going thru a renovation when we booked. Even upon arriving, we drove to the carpark but was told that it was closed and the nearest parking will be at the mall about 5min walk away or can choose for valet at RM30 and its not even sheltered! We didnt want to walk all the way to the mall so we had no other choice but to valet it. Went out 4 times in 1 day and had to pay rm30 every time we drive out. Its ridiculous as we are staying in the hotel and not given any complimentary parking??? Upon checking in,NO ONE told us the even the rooms in higher floors are undergoing renovation too. Was woken up at 9am by the loud drilling. Called FO and was told that the works will only end in the evening. The room we got was small, very old and tired.. So different compared to our first stay. Should we have known that the hotel is revamping, we wouldnt stay here. Was so thankful that we only booked for a night. And was relieved to check out the next day and move to another hotel DO NOT STAY THERE TILL THE RENO IS COMPLETE. Major nightmare!
Оценявани 06 август 2015