2021
Big Hotel Suites
A. Seno Street, Mandaue City, Cebu, Philippines, 6014 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mandaue City part of Cebu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Massage and restaurant are among the special facilities that will enhance your stay with on-site convenience.
Highlights
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Car park
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
Breakfast [free]
Coffee shop
Bar
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Exceptional”
Location, staff, and cleanliness are good. I enjoyed staying here for 2 weeks. It is very convenient for eat, drink, and entertainment. The only minor it does not have gym and pool in the hotel.
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Great overall - some areas for improvement”
I had a great stay overall. However, the room assigned to me had very weak signal. For some reason my laptop can't connect to their wifi (which was fixed by their IT guy - 5 stars for their staffs). As for the cleanliness, it was clean enough. However, I saw a cockroach in my room which I wasn't really happy about. Kept thinking the whole day where the cockroach was or will it be sleeping next to me at night.
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Staff are kind and very accommodating.”
Staff are kind and very accommodating. The bedroom is spacious and simple. There was no desk in the room so I asked for one and they immediately sent me a small desk and a chair which is already good for me as long as I can do my work. Thank you! There was no kettle in the room but for me it's not an issue because they have a water dispenser outside at the room lobby to provide hot and cold water to the guests. The toilet is okay there's hot and cold shower however the sink needs a little polishing from molds and mildew. The air conditioner is a little noisy on the first room I was booked so I told the front desk and he was kind enough to immediately transfer me to another room and helped me move my stuff. The only thing I disliked is the internet which is really slow, I used my mobile data all the time to work. I don't know if it's just the location of my room or not. I would still say my overall stay is comfortable and relaxing. I would recommend this hotel to anyone who's looking for a budget accommodation with hotel like services.
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EXCELLENT EXPERIENCE”
GREAT HOTEL!
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A-OK hotel”
Great location, easy access to shopping malls and food establishment. Upon check in and throughout our stay, we were greeted and attended to by courteous reception staff. Room was spacious, clean and bright. Towels could use an upgrade as they were quite worn. Breakfast, though simple, was adequate. We had an issue with the air-conditioner and was promptly attended to by the maintenance staff who couldn't get it to work. As the Big Hotel Suites was full, we were given the option to change to another Big Hotel nearby. We did not want to bother to change hotel and opted to stay until they could get another available room. That night, they provided two huge fans, an adequate temporary arrangement. The next day, we moved to another similar room. The staff assisted where they could and apologised for the inconvenience. I would like to commend a security staff who went out of hs way to help us cross the road, when we were stuck for a good 15 minutes. A very good experience.
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Business Suite but did not meet expectations ”
Business suite was different from the pictures posted. Room was big but amenities were lacking. Cable TV only had 2 channels, no bidet, ref doesn't work quite well. But staff was very accommodating. Location was great.
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During Pandemic vacation..”
We stayed there during the height of pandemic so we had a big discount coz there’s only few travelers that time.. & we enjoyed our stay so well.. 🙌🏻🙌🏻👏🫰
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Wifi got turned off”
Overall the stay was good, bfast is okay. Wifi got turned off midnight and wasn't able to use it again on the morning.
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WIFI issue”
WIFI connection was terrible. Otherwise, everything was pleasant.
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Great location”
You're just steps away from many restaurants.
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Value for money”
Near Parkmall and City Times Square. Clean rooms.
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Excellent”
lack communication they transfer me to the other big hotel for room not available
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Decent enough”
If you want a clean place to lay your head in a nice location, price wise this place can't be beat. There are nicer (but more expensive) hotels nearby but none with the proximty of Park Mall (other than BIG Hotel itself) like this.
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Smelly Room”
I am delighted with the spacious room but disappointed with its cleanliness. I think there was pee in the bed and flows to the carpet which leaves and awful smell. And also the door has stinks, I'm not so sure what it is. Hopefully the housekeepers should do 100% cleaning all over the room, the walls, doors and carpets. Also the lock in the CR is broken. The design of the shower makes the bathroom stinky.
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Place us good. ”
A bit of dessapointed I thought it's the big hotel which is the one that is more nicer & elegant. Over all the place is nice.
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Favorite room so far”
Bathroom is good, internet connection is the best. room size is appropriate. bed is so comfy.
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nice room”
liked the spacious room. all good, will be back here.
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Not suitable for Business Traveller”
1. No WIFI, staff told us theyre fixing it but for the duration of our stay of 4 nights nothing happened. 2. No network signal inside the room. You cant call or text or use mobile data once inside the room.
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Above average”
Big Hotel Suites has been shut for 2 years . There is another motel right next door called Big Hotel . Easy to get the 2 mixed up . So don't book Big Hotel Suites or you will have to go through all the drama I did trying to swap motels .
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Above average”
No hot shower No wifi...
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