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8.7
Excellent
3,701 reviews
3,701 reviews
"Spacious and clean room."
"The staff is helpful, the room is nice and clean."
"Near with LRT and many shops surrounding the hotel"
"There's also many marts and food spot just by walking distance."
"Big M hotel allowed me to do early check in at a reasonable price."
9.2
Exceptional
Location rating score
Big M Hotel
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Chinatown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers.
Free Wi-Fi in all rooms!
Luggage storage
Check-in/out [private]
Room service
Safety deposit boxes
Tours
Concierge
9 travelers have booked today.
Value for money | 8.9 |
Distance to city center | 5KM |
Location rating | 9.2 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 16.2 km |
What precautions does Big M Hotel take in terms of hygiene, safety, and cleanliness?
Big M Hotel live up to our mandatory standard for cleanliness and safety by supplying hand sanitizer and daily disinfection in common areas. This property also comes prepared with sterilizing equipment, first aid kit, body thermometer, temperature check for guests and staff, and staff trained in safety protocol for heightened safety precautions and hygiene protocols.
Does Big M Hotel have an option for contactless check-in and check-out?
At Big M Hotel, guests can take part in contactless check-in and check-out option offered by this property for your benefit and safety.
What are the property's policies for children's bedding at Big M Hotel?
Big M Hotel's policy regarding children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How long do visitors usually stay at Big M Hotel?
Verified past guests that have stayed at Big M Hotel had an average nightly stay of 2 nights at this property.
What is the verified guest review consensus about Big M Hotel's view?
65.0% of our verified visitor reviews have given a positive review and responses about this property's view. You can look up on more detailed customer reviews, and comments for Big M Hotel down in the review section.
What is the verified guest review consensus about Big M Hotel's food?
72.0% of our past guest ratings have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Big M Hotel down in the review.
What is the verified guest review consensus about Big M Hotel's spa?
77.0% of our verified visitor testimonials have given a positive review and comments about this property's spa. You can look up on more detailed customer reviews, and comments for Big M Hotel down in the review section.
What is the typical rating that past Business travelers' have given to Big M Hotel?
Past business travelers that have stayed at this property have given Big M Hotel an average rating of 8.7. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Couples' have given to Big M Hotel?
Past couple travelers that have stayed at this property have given Big M Hotel an average rating of 8.6. You can look up on more specific customer reviews, and feedback by filtering for a specific type of verified guest travelers down in the review section.
What popular shopping places are close to Big M Hotel?
Shopping options in Big M Hotel’s Chinatown neighborhood includes Sungei Wang Plaza, Berjaya Times Square, and Pavilion Kuala Lumpur.
What time is check-in and check-out at Big M Hotel?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified hours may be charged an additional fee.
10
"Spacious and clean room."
K.
|
May 4, 2023
10
"The staff is helpful, the room is nice and clean."
Vanny
|
April 25, 2023
8.8
"Near with LRT and many shops surrounding the hotel"
Zaiton
|
May 10, 2023
Big M Hotel
You'll love the exceptional convenience during your stay at Big M Hotel, located right in the heart of the city center, with an easy access to everything in Kuala Lumpur. The true local flavors and culture of Kuala Lumpur are yours with a stay at Big M Hotel, located just 1.9 km from the famous Petronas Twin Towers. Explorers need the best transportation options, and Terminal Bersepadu Selatan is just 8.0 km away from Big M Hotel, giving your stay the added convenience of accessing one of the city's main transportation systems.
Take advantage of a wealth of unrivaled services and amenities at Big M Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of Kuala Lumpur can be assisted with taxi and car hire services available. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes.
The hotel's tours can even help you book tickets and reservations for entertainment and explorations. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Big M Hotel. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. Some rooms have cable TV to keep guests entertained. You may be assured to know that bottled water and instant coffee are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.
Dining and things to do
If you like to eat in the privacy of your room, Big M Hotel can arrange to have groceries delivered to your doorstep.
Throughout the day, you can enjoy the activities offered at Big M Hotel. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.
Around the property
Venture outside Big M Hotel and explore Kuala Lumpur during your stay. You're sure to want to visit Menara Kuala Lumpur located 870 m away, among the most sought-after photographs for anyone visiting Kuala Lumpur.
Reasons to stay here
Spend less here on rooms than you would at 97% of other accommodations in the city.
Verified reviews score this hotel higher than 97% of accommodations in the city on value for money.
Travelers who stayed here really appreciated the location, scoring it better than 98% of the city's other options.
8.2
Housekeeping
72 mentions
Food & Dining
11 mentions
Internet
8 mentions
Car Park
3 mentions
9.2
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Show reviews that mention
Great stay”
Booked one room with a window facing the KL tower for 4 nights. Perfect location, less than 50 meters to LRT station, right next to the hotel is McDonald's, many streetfoods open at early morning nearby, across the hotel is 24-hour supermarket, there's also a drugstore at few blocks, and really close to Masjid Jamek. We were able to check-in early. At the 4th day, they cleaned our room despite we didn't put the cleaning request. We're so tired from a 5-hour trip with 2 heavy bags full of stuff in our hands and knowing everything in our room is clean & new, made our day.
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Greetings from BIG M Hotel to Reyna. Thank you for letting the community know that you had a nice time at our property. This greatly boosted the morale of the Hotel and I am sure that it will have a positive impact. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Great location. Best budget hotel in KL”
This hotel is very awesome. The location is very good as it is very close to train station of Masjid Jamek for around 1 to 2 mins walk. Hotel is also walking distance to river of life, merdeka square, petaling street and central market. You will not be hungry in this hotel as Mcdonald and KFC is just around the corner. If you will be traveling to this hotel you can Grab Pin Mcdonalds Jalan Tun Perak. Another plus is that hotel has water dispenser in their penthouse pantry so drinking water is not a problem. U will not gonna be dehydrated for entire stay. They also giving bottled water. I just hope they have fridge and microwave but this will not make any less. For cleanliness, their staff are awesome as they clean well. Aircon is cold enough and big clear toilet and bath. Wifi is also great even in penthouse level. There is also flat iron area for each floors. 100% i will go back to this hotel. I never felt it is a budget hotel. A true home away from home. See you again Big M Hotel. Thank you for the great stay experience for the first time traveller in KL.
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Greetings to Katrina from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service and I will share your positive feedback with our team. I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Excellent !!! Top !!! Super !!! Perfect Staff”
At the begining we wanted to stayed one night but we stayed 5 nights. Very very clean. Very good location next to transport. The staff is so so so nice !! The cleaning is great !! Everything is perfect !! Great value, for money. If I come back in KL I will come for sure. 1000 merci !!!
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Greetings from BIG M Hotel to Hakim. Thank you very much for taking time to share your experience with us. We are elated over your compliment. It is our pleasure to be at your service and I will share your positive feedback with our team, I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Enjoy my stays”
My 3rd stay in this wonderful budget hotel. The room was clean and they provide many TV channel compare to others high end hotel. MacDonald, KFC, restaurants and convenience store is just next to the hotel. 5 minutes walk to Petaling street Chinatown and a 1 minute walk to Masjid Jamek LRT station. Highly recommended if you travel to KL.
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Greetings from BIG M Hotel to Chee. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. I will share your positive feedback with our team and I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Excellent”
The room is sound proof. Not 100%, maybe around 90%. Good enough to get a good sleep from the loud street just next to it. Easy access to LRT. But one time my room got clean and the door is not close properly. I was shocked by that. Next time tell your cleaner to double check if the door is closed. Thank god nothing missing. But overall it was good stay.
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Greetings from BIG M Hotel. We are incredibly pleased to hear that you had a pleasant stay. We take note of your comment and sincerely apologise for the incident that has affected your experience with us. We will investigate the matter and strengthen our staff training to make sure that such incidents do not recur in future, Your feedback is important to us and is taken very seriously as we strive to provide a happy stay to all our guests. Our sincere appreciation to you for taking time to write a constructive feedback and we hope to be of service again in the near future . Thank you. Best regards, Danny Chan
THE BEST HOTEL WITH AFFORDABLE PRICE”
Hello. This is my second time staying here. I like this hotel the most compared to other hotel. Your luggage room service is really helpful to solo traveller like me. Staffs are friendly and the process of checking in and checking out is smooth. The cleanliness is superb. I will come again soon. This hotel is always be my first choice. 😊
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Greetings to Maizatul from BIG M Hotel. We are so glad to see you again and are incredibly pleased to hear that you had another pleasant stay. It is our pleasure to be at your service and I will share your positive feedback with our team. I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Very good budget hotel”
Everything from location, price, staff, room are good. My windowless room is spacious, clean, quiet aircon. Many TV channels available. Location is near to the MRT. Staff is polite & courteous (keep it up). Had a pleasant one night stay.
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Greetings from BIG M Hotel to Gek. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay. It is our pleasure to be at your service. I will share your positive feedback with our team and I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
My personal experience here”
PRO: Certainly one of the best budget hotel I've ever tried in KL area. Suprisingly clean considering the price, Wi-fi ok, aircon is working good last time I stayed, and the FO are quite helpful for my stay. Not to mention, the hotel's location itself is also amongst the most strategic of all the budget hotel I've experienced, at least in KL area. Definitely recommend for anyone solo and in small group who would also like going to major KL area or spots. Particularly by saving on transportation cost using the train station that is immediately on view upon exiting the hotel. CON: Though I suppose the only issue I personally have would be the in-room table that's kinda snagging on my thigh😅. But beyond that, everything else is almost certainly value-for-money. 😁👍
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Greetings from BIG M Hotel to Zaidan. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service and I will share your positive feedback with our team, I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Very clean, easy to find food and safe”
I recommend this hotel very much. Safe for solo traveller especially woman. Very....very....clean. Cozy....and i will stay here again...and again.
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Greetings from BIG M Hotel to Sharifah. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay. It is our pleasure to be at your service and I will share your positive feedback with our team, I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Good location and cleaniness”
Very good hotel with good location, cleaniness with train station view! The room is rather small but enough. You have to deposit 50RM when checking in and will get back checking out!
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Greetings from BIG M Hotel to Hà. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service and I will share your positive feedback with our team, I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Nice room at good location”
The room was very nice and clean. The sheets felt very luxurious and they didn't mind our very late check-in. The staff was really nice.
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Greetings from BIG M Hotel to Thomas. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay. It is our pleasure to be at your service and I will share your positive feedback with our team, I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Exceptional”
Staff was really nice and helpful. Room was clean and tidy. Iron provided. There is a place like pantry that you can chill on the rooftop. There are watsons & guardian nearby, 7 eleven, KK Supermart, 4 Fingers, Mcd & KFC. The location is superb. Near to Pasar Seni & Petaling Street. All good. The only bad thing about this hotel is there is no parking hahaha took me an hour to find parking and I ended up parking at Mydin.
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Greetings from BIG M Hotel. Thank you for taking time to share your experience about your recent stay. We are pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service and I will share your positive feedback with our team regarding your stay experience and the friendliness of our staff. I am sure they will be motivated to continue delivering great service to all our guests. We apologise for the lack of parking facility but our friendly staff will be more than happy to guide hotel guests to parking lots nearby. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Best location , cleaning , best suit for travellers”
Best hotel for travellers and business people , value for money , friendly staff and clean rooms. Rooms are small but sufficient enough if you are looking for a neat place to sleep and freshen up .
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Greetings to Lijo from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
NICE AND GREAT HOTEL”
Hello. I'm staying here for 1 night. Really like the location of this hotel, easy access to anywhere because you can walk to nearest lrt (masjid jamek). Aircond is so cold. Toothbrush and toothpaste are provided together with shower gel. Staffs are very friendly and helpful. Staffs helped me to check up early at 1.00 pm. Thank you. And we can put our luggages at luggage room for free after we checked out from the hotel. Thank you very much. Will stay here again when i come here. 😘
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Greetings to Maizatul from BIG M Hotel. Thank you for taking time to share your experience and for choosing to stay with us. We are pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. We look forward to the opportunity of welcoming you back on your next trip. Hope you have a wonderful day! Best regards, Danny Chan
my 4 night stay here”
it’s my first time staying here and i like it! very nearby to lrt masjid jamek station. just on the right and beside mcd! front staff are friendly and fast check in and check out. had a room and a queen bed. it’s okay for the a night stay as we were out from morning to night. just the downside is there’s no window jn the room. just weird to not know what’s the weather outside or trying to appreciate the city view and what not. hehe overall 10/10 would recommend 🙂
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Greetings Norlida from BIG M Hotel. Thank you for taking time to share your experience and for choosing to stay with us. We are pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. We look forward to the opportunity of welcoming you back on your next trip. Hope you have a wonderful day! Best regards, Danny Chan
Exceptional”
Stayed here for a night before going to Taman Tugu. The room is so clean and comfortable. The hotel is near to LRT Masjid Jamek, less than 3 mins walk. There are few fast food restaurants nearby, the McDonald's just right next door. There's also Guardian next to the McDonald's. Overall 10/10 for me. Worth my money.
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Greetings to Nur from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Right choice”
After doing an extensive review of KL hotels i made the right choice. Big M is the perfect hotel with hospitable staff and the location is just few meters away from LRT station which is very convenient. Fast food like kfc, 4 fingers, tealive etc are just across. Most tourist spots are just a walk away. Will go back again soon .....
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Greetings to Dansel from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service and I will share your positive feedback with our team regarding your stay experience and the hospitality of our staff. I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Satisfaction is A”
Actually, this is my 3rd time staying here if I have urgent event area Kuala Lumpur, besides this hotel is reachable by public transport, the cleanliness is really good, the simple amenities is provided, the staff is really helpful so polite. What else is will not to hesitate to stay here again.
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Greetings to aqella from BIG M Hotel. Thank you for taking time to share your experience and for choosing to stay with us. We are pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. We look forward to the opportunity of welcoming you back on your next trip. Hope you have a wonderful day! Best regards, Danny Chan
A great hotel”
This hotel is one of the reason we are going back to KL. The staff are so friendly and the room is superb. They have free water refill in d kitchen and an ironing station. Thank you for a great travel experience Big M.
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Greetings to Dansel from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay. It is our pleasure to be at your service. I will share your positive feedback with our team and I am sure they will be motivated to continue delivering great service to all our guests. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Good Hotel”
1st time c.in here.. everything was good..about room,about location,about staff..will come again here
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Greetings from BIG M Hotel to NORFITRIHA. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a good stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan