The hotel and apartment was missunderstanding... Old and dirty hotel with "face lifting" for photos”

The hotel is old and only some of places are lifting. We make reservation for apartment best on hotel. Jacuzzi was broken, ferniture was used , max exploited, bar at the swimming pool not working. The tarrace and swimming pool very dirty and looks absolutely different than on photos. Breakfast very poor with not fresh food. Dining room olso dirty. 90% of guests from China. For money I paid for apartment price is crazy... Absolutely not recommended!

Excellent”

Location is great, as you are in the middle of everything. You literally have all that you need within a 3-5 minute walk (D'Mall). As soon as you step outside the hotel doors and the restaurant lobby, you're at the beach. Staff members were great, very helpful. Facilities were a little off for me, especially with the amount of money I paid for the stay. My wife was rolling down the blinds when it suddenly fell down. It was a good thing the kids weren't around. The shower area in the bathroom is not recessed, which meant that everytime you turned the shower on, all the water spread throughout the entire bathroom. I slipped once, as I was trying to move the water with my feet. My daughter slipped twice. Nothing serious, but something that could be totally avoided, had they designed the shower area to be recessed. The breakfast wasn't something to brag about. The bacon looked like it was a little under-cooked. The beef tapa was a little too salty.

Amazing smiles”

Walking towards the entrance you will always be welcomed with amazing smiles. Great front desk team 👍😊 Fantastic location just a few steps away from the beach, shops and happenings. See you hopefully soon again. Michaela

Unquestionably my favorite hotel in Boracay. For the cost, there is no better value. ”

+staff are friendly, professional + very helpful +location is practically dead center Boracay +surrounded by tons of restaurants and nightlife (if that's what you're into) +easily the best resident live band on the island beachfront +rooms clean and modern +transport service to and from MPH or KLO are well worth the price -hotel is starting to show it's age a little *side story: I had to transfer hotels because I extended and all the rooms at Uptown were booked. The hotel I transferred to was a joke compared to Uptown and cost me the same amount of money. The new hotel completely botched my airport transfer 8 hours before I was to board my plane. I was stranded without transportation (it is now 1130pm). As a last resort I go BACK to Uptown in hopes they can help me out, despite the fact I'm staying at a different hotel. The kind lady at the Uptown front desk, Gail I believe, manages to arrange transport for me and 2 others just before midnight, saving my trip. Thank you so much.

Very good”

Good located hotel. Very friendly attentive staff. Had a problem with the air-conditioner and it was fixed the following day without delay. Very poor breakfast with stale bread and more catered towards the Chinese clientele. Nice pool with great view. It can be very noisy from band playing downstairs. Recommended Epic, Red Coconut and Lemon Cafe nearby Restaurants. Family Room large and perfect for family of 5.

An experience to remember”

Great customer service. We love the staffs and the courteousness. Great ambiance. The only feedback I can give is when we were checking out one of the Manager was giving feedback to the front desk staff infront of some hotel guests. I find it unprofessional This happened when we were checking out last Feb 6 2019. I also work in the customer service Industry and that could have been handled in a more professional manner.

Very nice location and great infinity pool”

The drainage was clogged in our room and the air-conditioner is not working, but the staff are really attentive and nice and made sure everything was fixed asap. The breakfast buffet is good and sufficient but not over-the-top. Design of the place is modern and I particularly liked they have their own spots for restaurants, stores and live band at night. The infinity pool is really like about the place, with a very nice view of the front beach. It's a bit pricey compared to other hotels at the front beach, but it has it's strengths that no other resorts have in the island. All staff are equally nice and very accommodating.

Highly recommended ”

Great location in the middle of station 2. Staff are very helpful, all around kind people and the bar staff on the roof top bar are a right laugh. Amazing sunset views from the swimming pool. I wouldn’t look for another hotel on Boracay again, this place is a winner.

AMAZING”

My sister and I were taking our bi-annual vacation and decided to splurge on a nicer hotel - we booked the room with the balcony leading to a pool. My only complaint is the staff allowed two kids to play in the pool who was a in a room that didn't have a balcony that lead in the room. Call me selfish, but we paid to only share this pool with other similar rooms. Other than that, I cannot say one bad thing about this place. I'm not sure if the level of awesomeness was due to a lack of guests because of the island's shutdown a few days away - but regardless, this place was part of a remarkable vacation that my sister and I will never forget!

3 star hotel in 5 star location”

3 stars hotel with 5 stars price in Boracay. Breakfast is so basic. Room and wifi is so basic. Tea sachets is provided but there is no kettle. But the location is right in the heart of Dmall Boracay. Next to Souvenir street and Dmall for cheap foods (for Boracay standards). But staff was so helpful and friendly. The infinity pool offer nice privacy too.

Not worth the money we paid. Not 4 star. ”

No direct access to the Hotel from road. We had to wheel our suitcases through 5 to 10 minutes if dirt paths, at times through muddy, wet dirt paths, and over random blocks of wood. Rooms were average and inconsistent. Example, a fellow traveller was given face washers but no hand towels. We were given hand towels but no face washers. We also had no hot water until I complained and it was fixed. Breakfast terrible with limited food choices and located outside (top level in hot & windy conditions). I didnt go back after the first day, instead opted to pay for breakfast at external venues. Inconsistent rules with bars, you could have happy hour cocktails downstairs but not at the bar upstairs. Our room located poolfront. Front entrance saturated on a daily basis (not due to my use of the pool) which resulted in my walking water into the room until I complained and it was fixed and other visitors used the pool multiple occasions after hours, resulting in excessive noise.

Great location but expensive and not clean”

Hotel is directly on the beach and a great location. The room was dusty and you could see stains on furniture and linens. Floor is slippery and have tons of steps. Elevator broke 2 times when I was there for 3 days. Breakfast isn’t that great. Staff is nice but it’s fake and a little uncomfortable. Very expensive compared to other places that don’t have a beach view. Probably not worth it.

Outdated hotel”

This hotel was listed as a 4 star hotel but I would say it is not even a 3 star hotel. The only pros I can say about this hotel is that the staff is wonderful and the location is next to the D-Mall and central to shopping and dining if you like the crowd. Other than this, the beach area in front of the hotel is "public access" and the crowd made it IMPOSSIBLE to even find a place to sit on the beach to even enjoy the white sand. It was noisy and super crowded. So if you are looking for a quiet and relaxing time on the beach, don't stay here or in Station 2, go up more to Station 1 where you can have beach access without the crazy crowd! As far as the hotel, it is very old & outdated but has a decent breakfast. The room is very basic & ants crawled on the bathroom counter. The air conditioner was mounted right over the bed so it would blow on our faces throughout the night. When we turned it off or redirect the vents away, it would be super hot. Very uncomfortable stay.

Mould and unclean ”

Room had mould on the ceiling, in the shower and toilet and when we asked to move room they said no. Would not recommend for children, large tour groups that stayed in the pool area til 2am loud and drunk, even though pool closed at 10pm. Staff didn't care. Really disappointed with our stay.

Great introduction to Boracay”

Chose this property due to its location, right on Station 2 White Beach. Ideal for nightlife, every one here is friendly. A welcome drink was provided along with JerryBeads. Check in was seamless. My room featured a hammock and was very spacious. Nice clean room, clean bathroom and amenities provided were quite generous. The breakfast buffet was served on a roof top, with a serving of western, oriental and Filipino. The infinity pool was relaxing and pleasant to use. Wish I could of stayed a little longer but would most likely come back.

Great location, good service, and very large rooms. ”

Boracay Uptown is smack dab in the middle of station 2. You have shops just downstairs for amenities you may have forgotten. Restaurants all around it, and two pools. Pick up using the hotel service was outstanding, and hassle free. Rooms are very large and all of them have two queen size beds (weird for me being solo, but it was all good). Downsides, way to many kids and families running around early mornings. I party in Boracay and come home late being a middle aged solo traveler this may deter you a bit. I sleep hard so no issue, but could be for others. There is construction going on right behind the lobby area and that also is kind of loud. Breakfast is only served until 10am, I wake up at 9:30/10 myself so always missed it. And if you are a smoker there are no smoking rooms available. But, many of outdoor areas to smoke. Besides those small things everything was perfect. Great location, good staff, and very large rooms! See you all next trip :)

Perfect Location and Lovely Pool”

Its just a few steps to D Mall but sometimes it can get a bit noisy. So if you're looking for some quiet time, this might not be the best hotel for you. If you want to experience a nice infonity pool overlooking the beach, this is the place to be

location is perfect.”

If you want a hotel at the heart of Boracay, then this is the place to be. It is located beside D' Mall and there are many restos and bars in the area. You can also book your Boracay activities thru this hotel or you may just choose from the many agents found just ourside the hotel.

Amazing”

We booked for a deluxe room but when we arrived there was no available room for us and we were upgraded to premiere room and was so amazing! We were near the infinity pool. We enjoyed our time in the pool. Staff are very friendly and accommodating. We hope to come back next time.

Great location!”

We booked the deluxe rooms for purchase trip. The room was clean and unexpectedly really big. It comes with 2 queen bed. The location is right in front of the beach and next to d'mall. Pool is excellent ion facing the ocean. Good choice.