the maid banging the door two days in a row with the don’t disturb sign and a baby sleeping inside

The facilities were exceptional and the staff were amazing. Absolutely loved the restaurants that served an amazing array of local cuisines. Also enjoyed the gym facilities.

Everything was great. This place is was incredible. The facilities, the staff, the food, the beach, all of it was exceptional

design is great throughout the entire property and breakfast was good.

this place is not suitable for kids and should not pass health and safety regulation . Almost half of the kids around the pool had injuries on their feet (significant blisters on both sides because the floor is not sanded properly - not even in the spa. The hotel is aware of that as they have socks that are only available on request. my 4 year old s feet were destroyed and she was in huge pain with fear of playing in the pool after the first day . The hotel doesn’t even carry basic remedies like sudocreme or put preventative measure like offering these socks in advance. Even after wearing the socks many of the children had wholes in them because the floor was so sharp. I informed the hotel at the time and nothing was done (even the socks were not a reflex- I got told about by another guest) and I wrote to them sharing pics and again no reply. So for 600-700 gbp to have to deal with physical injuries due to careless management - I think 3/10 is fair The food was also quite a disappointment - very heavy on carbs and cheese and lack a variety of healthy dishes.

Everything! The premises are super clean and relaxing. The staff is very friendly and attentive. We were able to enjoy the Puglian countryside and seaside. We would definitely recommend it!!

N/A.

location was good, didn’t realize that it was purpose built however they’ve done a great job of making it look authentic. the spa facilities (and their staff) was fantastic liked the choice of pools

insects everywhere, not advertised as a purpose built property. staff were either very accommodating or really obnoxious trattoria restaurant wasn’t authentic, really noisy and some course of food were fantastic, and on other the meat was inedible (staff were apologetic but it was too late)

Exceptional personnel

Breakfast was tasty, lots of local food and of good quality, with healthy options. Skip the croissant at breakfast and opt for the local Pasticciotto, Italian cream filled pastry - it was the best we tried in the region. Padel court was good despite the equipment. Spa was large and had very nice 90C sauna with windows. Bed was comfortable. Gym is big and fully equipped - very cool.

The entire hotel ambiance was not as cozy as we expected. Walking outside was like walking in empty town. The dinner was not impressive at the taverna which supposed to serve the local food. Moreover, it was so slow, we had to wait too long for food that was so simple - it was not a relaxing evening. Hotel is definitely very overpriced: there are better 5-star options in Puglia. Tennis equipment was terrible for such a hotel, it was outdated with loose strings and it wasn't fun to play. The tennis court surface was weird, not hard and not clay, some kind of carpet filled with sand, also very bad and poorly maintained. The center square, where we wanted to have dinner, was booked for private event, and we were not notified in advance - it was a real pity. There was a reason we booked one night to discover the hotel and we were correct - not worth staying longer there.

the staff gives extra attention to detail everyone is very pleasant, francesco made our stay extra nice thenfood are all top notch

superb service and fantastic facilities

The hotel and aesthetic were gorgeous. It was beautifully curated in terms of decor and design, and the rooms were quite spacious. The staff were also lovely and always willing to help.

For the prices charged and five star rating, we would expect the food to be better - was quite bland and down the line (perhaps to cater to a wider audience, of which there were quite a lot of Americans).

Everything. The property itself is very impressive with much larger facilities than you initially expect. The room is stunning with a great bed and complimentary mini bar. The attention to detail is incredible. The SPA is beautiful and the Michelin-star restaurant we went to in the evening (Due Camini) was sensational. We tried the Social table where we were eating with other guests and it was brilliant.

Nothing

shortage of dining space. having to pre-book meals to secure availability

beautiful feel to whole hotel - lay out and facilités excellent fantastic staff

too many unnecessary decorative pieces everywhere - hanging from walls, ceilings and on the floors

Fantastic service for breakfast. Everyday Monica treated us like princesses.

The service in the evening for the room. The first 2 nights are ok. Then thereafter they don’t care anymore. In the room , there are no facilities to make a coffee or tea. And they put soo much useless stuff ( huge pillows, and a huge lamp made of waterbottles, in your room , you have hardly place for your suitcase of to put a sizeable handbag. We had a room with a private garden which was gorgeous;however the chairs are very very uncomfortable

Atmosphere, relax, food, facilities

Beautiful location and wonderful beach club

It had been my dream for quite some time to stay at the Borgo Egnazia, and unfortunately, it was a huge letdown. During a 2 week trip to Italy, we stayed in 5 different hotels, and this one was by far the worst hotel of the trip. Starting from prior to arriving, my husband and I each wrote to the hotel to ask advice on restaurants, visits, etc. No one answered- except for when we asked to book a reservation at the 2 restaurants in the hotel. Upon arrival, our room wasn't ready, and they had us check-in in the middle hallway- a very odd welcoming without even so much as a refreshment offered. We then went to the beach club restaurant for lunch and waited over an hour for the server to take our order and for the food to arrive. The meal was by far the worst meal we had which is a shame- no one should have a bad meal in Italy. For the rest of our stay, the service at the pool and beach club was virtually non-existent. My husband asked for the wine menu at the pool and he waited so long for someone to take his order that he ended up falling asleep. We felt like the hotel was very understaffed and did not train their teams very well (some of the waiters didn't speak a word of English). Although the hotel itself and the grounds are beautiful, the service we received did not align with the price of the hotel. Overall, this felt like a very impersonal factory that was made for Instagram photos...basically, all style and no substance.

Everything, pure luxury

nothing

fabulous setting, staff amazing and large scale setting means you do not feel like you are surrounded by masses of people. pool is the best! visit the spa as treatments are great.

WiFi by pool drops out but can be forgiven as pool is amazing

beautiful hotel, great pools and good breakfasts

very poor food in any restaurant except pizza and seaside restaurant, small portions, tasteless and very expensive. If the food was better, I would gladly return to this hotel