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31 Mar 2023
Friday
31 Mar 2023
Friday
Borneo Emerald Hotel
Superior Double or Twin, Borneo Emerald Hotel in Ketapang
Lobby, Borneo Emerald Hotel in Ketapang
Lobby, Borneo Emerald Hotel in Ketapang
Borneo Emerald Hotel
Borneo Emerald Hotel
Ballroom, Borneo Emerald Hotel in Ketapang

Removed from saved list

7.8

Very good

27 reviews

27 reviews

See map
See map

7.5

Very good

Location rating score

Very good location
Parking
Available
Nearby landmarks
Rahadi Osman Airport 4.1 km
Supadio Airport 199.9 km
Iskandar Airport 211.0 km
See nearby places

Borneo Emerald Hotel

Jl. Dr. Sutomo No. 68 Ketapang - Kalimantan Barat, Delta Pawan, Ketapang, Indonesia, 78813 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Delta Pawan part of Ketapang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Rahadi Osman Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Room service [24-hour]

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Spa

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Value for money7.2
Distance to city center6.1 km
Location rating7.5

Rooms available at Borneo Emerald Hotel

Room photos and details
Superior Double or Twin
...
  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds or 1 double b...
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Room photos and details
Deluxe Double or Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Room photos and details
Suite with City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 queen bed
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Room photos and details
Room Assigned on Arrival
...
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    Room photos and details
    Suite Room
    ...
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      Room photos and details
      Superior Room (no window)
      ...
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        Frequently asked questions

        What time is check-in and check-out at Borneo Emerald Hotel?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Borneo Emerald Hotel?

        Borneo Emerald Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Borneo Emerald Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Borneo Emerald Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Ketapang with private transportation, the hotel can arrange car rental for you.

        What are my dining options at Borneo Emerald Hotel?

        Borneo Emerald Hotel features an on-site restaurant for your dining convenience.

        What is the smoking policy at Borneo Emerald Hotel?

        Borneo Emerald Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest airport to Borneo Emerald Hotel?

        Travel by air is easy with Rahadi Osman Airport only 4.0 km away from Borneo Emerald Hotel.

        See map

        Explore the neighborhood

        Overall rating:

        7.8

        Very good
        27 reviews
        Cleanliness
        7.1
        Facilities
        6.8
        Location
        7.5
        Read all reviews >
        More about Borneo Emerald Hotel

        More about Borneo Emerald Hotel

        Borneo Emerald Hotel

        Borneo Emerald Hotel is the perfect place to experience Ketapang and its surroundings. With its convenient location, the hotel offers easy access to the city's must-see destinations.
        All offerings provided by Borneo Emerald Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Ketapang even more convenient.
        For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service and room service let you get the most out of your time at the Borneo Emerald Hotel.
        For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
        A range of amenities is offered in guestrooms at Borneo Emerald Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as bottled water and mini bar are provided in some guestrooms.
        Bathroom amenities are just as important as others, and at the hotel you'll find toiletries available in some guest bathrooms.


        Dining and things to do

        Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms.
        A day in will be as fun as a day out with ranges of recreational activities offered at Borneo Emerald Hotel. A relaxing end to every day is possible with a visit to the massage and spa.

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        Amenities and facilities

        Good
        Facilities

        6.8

        Languages spoken
        • English
        • Indonesian
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Garden
        • Karaoke
        • Massage
        • Spa
        • Spa/sauna
        Dining, drinking, and snacking
        • Coffee shop
        • Restaurants
        • Room service [24-hour]
        Services and conveniences
        • Cash withdrawal
        • Concierge
        • Elevator
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        Access
        • Front desk [24-hour]
        • Pets allowed
        Getting around
        • Airport transfer
        • Car park [on-site]
        • Rental car
        • Shuttle service
        Available in all rooms
        • Air conditioning
        • Desk
        • Free bottled water
        • Mini bar
        • Non-smoking
        • Satellite/cable channels
        • Seating area
        • Shower
        • Telephone
        • Toiletries
        • Wi-Fi [free]

        Location

        Jl. Dr. Sutomo No. 68 Ketapang - Kalimantan Barat, Delta Pawan, Ketapang, Indonesia, 78813
        Very good
        Location

        7.5

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-3 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 4-9 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 10 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from: 14:00
        • Check-out until: 12:00
        • Reception open until: 00:00
        Getting around
        • Distance from city center: 6.1 km
        The property
        • Number of bars/lounges: 0
        • Number of floors: 3
        • Number of restaurants: 1
        • Number of rooms : 106
        • Year property opened: 2014
        • Most recent renovation: 2014
        Parking
        • Daily parking fee: 0 IDR

        Reviews of Borneo Emerald Hotel from real guests

        Provided by verified guests of Agoda
        6.9
        /
        10
        Good
        From 19 reviews
        Cleanliness7.1
        Facilities6.8
        Location7.5
        Room comfort and quality5.5
        Service6.5
        Value for money7.2
        High score for Ketapang
        Rating
        9+ Exceptional (1)
        8-9 Excellent (0)
        7-8 Very Good (1)
        6-7 Good (1)
        <6 Below Expectation (5)
        Time of the year
        Mar - May (2)
        Jun - Aug (1)
        Sep - Nov (2)
        Dec - Feb (3)

        Show reviews that mention 

        Showing 8 verified guest comments
        6.0
        Hendy from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 3 nights in January 2017

        can be better”

        first and second night i was in #248 AC room not cold and wi-fi is weak.. third until sixth night i was in #201 room was noisy especially at weekend nights, where guests and motorbikes coming and going to third floor where the hotel's pub and karaoke are.. breakfast was boring usual food daily.. room service was very slow.. what a pity for poor management..

        Reviewed January 26, 2017

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        6.0
        Alexander from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 1 night in February 2015

        New but Just An Ordinary Hotel...Nothing Special”

        brand new, large parking area, quiet

        no hot water after 10 pm hot water last in 10 minutes while taking shower in the morning don't see the lift elevator very slow response refunding my payment balance and it is not paid back

        Reviewed February 17, 2015

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        6.8
        Good
        Syaiful from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 1 night in October 2018

        fasilitas perlu perawatan”

        kebersihan ok, lokasi agak jauh dri pusat keramaian. Bising suara musik pub, krna hotel dan pub 1 gedung. Pub di lt 3, sy juga di lt 3. Air panas gak keluar, mau pindah kamar udah malas krna udah malam. beberapa peralatan di k.mandi mesti di perbaiki ato ganti baru.

        Reviewed October 10, 2018

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        2.0
        Muchhendayani from Indonesia
        Business traveler
        Suite with City View
        Stayed 1 night in November 2017

        Letak hotel sangat jauhhhhh dari pusat kota... kamar suite tidak sesuai dengan harga ,”

        Kamar kurang nyaman , tidak ada air panas .. lantai masih berdebu .. dan Utk restoran nya makanannya kurang bervariasi .. sangattt sangattt mengecewakannn ... Nga akan rekomendasi ke temen atau yg lainnya

        Reviewed November 11, 2017

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        10.0
        Exceptional
        Marco from Indonesia
        Solo traveler
        Superior Double or Twin
        Stayed 1 night in January 2017

        best hotel in ketapang”

        hotel yang bagus, kamar sudah cukup luas untuk ukuran superior. sarapan lumayan, pelayan hotel ramah. recommended

        Reviewed August 23, 2017

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        7.3
        Very good
        Johanes from Indonesia
        Business traveler
        Deluxe Double or Twin
        Stayed 1 night in August 2015

        Cukup Puas”

        Hotel bersih, dan service cukup baik

        Tidak seperti kebanyakan komen sebelumnya, saya merasa cukup puas tinggal di hotel ini, mungkin pada saat saya bermalam disini mereka sudah melakukan perbaikan kualitas pelayanan dan fasilitas, air panas ada terus, tetapi lift masih sedang dibangun. Saat berkunjung receptionist sempat salah memilihkan kamar (pesan deluxe diberikan superior) tetapi mereka langsung tanggap beberapa saat kemudian untuk meminta maaf dan menawarkan apakah saya ingin pindah ke kamar yang seharusnya (deluxe) atau mendapat kompensasi makan malam.

        Reviewed August 05, 2015

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        2.0
        Kurniawan from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 1 night in April 2015

        Hotel mahal dengan fasilitas sangat tidak sesuai”

        Agonda, tapi harus se real mungkin bro. Tidak sesuai foto

        Reviewed May 03, 2015

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        5.3
        suradi from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 2 nights in March 2015

        hotel yang lumayan”

        letaknya lumayan dekat dengan kota, lumayan bersih, lumayan lapang area parkirnya

        Lumayan, hanya para staf nya perlu pembelajaran lebih Profesional, karena mereka masih bingung dengan customer2 yang menggunakn pemesana layanan jasa , stafnya bingung, kenapa customernya tidak membayar, Padahal cutomer sudah byr . Staf nya tidak tau apa itu, sehingga proses check outnya sampe lama sekali.

        Reviewed March 31, 2015

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