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Borneo Emerald Hotel
Superior Double or Twin, Borneo Emerald Hotel in Ketapang
Lobby, Borneo Emerald Hotel in Ketapang
Lobby, Borneo Emerald Hotel in Ketapang
Borneo Emerald Hotel
Borneo Emerald Hotel
Ballroom, Borneo Emerald Hotel in Ketapang

Removed from saved list

7.3

Very good

29 reviews

29 reviews

See map
See map

7.5

Very good

Location rating score

Very good location
Parking
Available
Closest landmarks
Rahadi Osman Airport
4.1 km
Supadio Airport
199.9 km
Iskandar Airport
211.0 km

Borneo Emerald Hotel

Jl. Dr. Sutomo No. 68 Ketapang - Kalimantan Barat, Delta Pawan, Ketapang, Indonesia, 78813 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Delta Pawan part of Ketapang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Rahadi Osman Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Room service [24-hour]

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Spa

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Value for money7.2
Distance to city center6.1 km
Location rating7.5

Rooms available at Borneo Emerald Hotel

Superior Double or Twin
...
  • Room size: 19 m²/205 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Double or Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite with City View
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Room Assigned on Arrival
...
    Enter dates to see prices
    Suite Room
    ...
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      Superior Room (no window)
      ...
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        Frequently asked questions

        Does Borneo Emerald Hotel offer airport transfer?

        Borneo Emerald Hotel offers airport transfer service upon request! Additional costs may apply. To request, check the box on the booking form just before the payment page.

        Does Borneo Emerald Hotel offer spa services?

        You can benefit from your stay at Borneo Emerald Hotel even more by making the most of the property's accessible spa services that are offered for all its guests to make your evening or night even better.

        What types of entertainment are available at Borneo Emerald Hotel?

        Borneo Emerald Hotel offers karaoke while you stay at this property, providing travelers with entertainment value all throughout your holiday here.

        What are the property's policies for children's bedding at Borneo Emerald Hotel?

        Borneo Emerald Hotel's policy regarding children's bedding considers guests age 10 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

        When was Borneo Emerald Hotel built?

        Borneo Emerald Hotel was built in 2014.

        How long do visitors typically stay at Borneo Emerald Hotel?

        Verified past guests that have stayed at Borneo Emerald Hotel had an average nightly stay of 2 nights at this property.

        What do past guests like most about Borneo Emerald Hotel?

        Verified guests that stayed at Borneo Emerald Hotel have given this property a rating of 7.474 for its remarkable location as the primary highlight for their stay.

        What is the typical rating that verified Solo travelers' have given to Borneo Emerald Hotel?

        Verified solo travelers that have stayed at this property have given Borneo Emerald Hotel an average rating of 7.6. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

        What is the typical rating that past Couples' have given to Borneo Emerald Hotel?

        Verified couple travelers that have stayed at this property have given Borneo Emerald Hotel an average rating of 9.6. You can look up on more descriptive customer reviews, and comments by filtering for a specific type of verified guest travelers down in the review section.

        What time is check-in and check-out at Borneo Emerald Hotel?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.

        Overall rating:

        7.3

        Very good
        29 reviews
        Cleanliness
        7.1
        Facilities
        6.8
        Location
        7.5
        Read all reviews >
        More about Borneo Emerald Hotel

        More about Borneo Emerald Hotel

        Experience Comfort and Convenience at Borneo Emerald Hotel in Ketapang, Indonesia

        Borneo Emerald Hotel in Ketapang, Indonesia offers a wide range of facilities to ensure a comfortable stay for its guests. The hotel features a 24-hour room service, coffee shop, laundry service, and restaurant to cater to the needs of its guests. Safety deposit boxes are available to ensure the safety of guests' valuables. The hotel also offers airport transfer, concierge, massage, and spa services for relaxation and convenience. Wi-Fi is available in public areas and all rooms, and there is a designated smoking area for smokers. Shuttle service, car hire, luggage storage, and karaoke facilities are also available. Guests can park their vehicles at the car park onsite for free. With these facilities, guests can experience comfort and convenience during their stay at Borneo Emerald Hotel.

        Rooms at Borneo Emerald Hotel

        Borneo Emerald Hotel in Ketapang, Indonesia offers a variety of room types to suit every traveler's needs. Guests can choose from Deluxe Double or Twin rooms, which offer 26 square meters of space and come with either two single beds or one double bed. The Superior Double or Twin rooms, with 19 square meters of space, also offer a choice of two single beds or one double bed. For those seeking a little more luxury, the Suite with City View is the perfect option, with 40 square meters of space and a comfortable queen-sized bed.

        Experience Comfort and Convenience at Borneo Emerald Hotel

        Borneo Emerald Hotel in Ketapang, Indonesia is a hotel that is highly recommended by its guests. With an overall rating of 6.9, guests have given high ratings for the hotel's value and location, with scores of 7.2 and 7.5 respectively. The hotel also received good scores for cleanliness, with a rating of 7.1. Guests appreciate the comfort and convenience that the hotel offers, making it a great choice for travelers visiting Ketapang. Although the staff performance received a rating of 6.5, guests still recommend this hotel for its great location and value for money. Book your stay now at Borneo Emerald Hotel and experience comfort and convenience like no other!

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        Amenities and facilities

        Good
        Facilities

        6.8

        Languages spoken
        • English
        • Indonesian
        Internet access
        • Free Wi-Fi in all rooms!
        • Internet
        • Wi-Fi in public areas
        Things to do, ways to relax
        • Garden
        • Karaoke
        • Massage
        • Spa
        • Spa/sauna
        Dining, drinking, and snacking
        • Coffee shop
        • Restaurants
        • Room service [24-hour]
        Services and conveniences
        • Cash withdrawal
        • Concierge
        • Elevator
        • Ironing service
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area
        Access
        • Front desk [24-hour]
        • Pets allowed
        Getting around
        • Airport transfer
        • Car park [on-site]
        • Rental car
        • Shuttle service
        Available in all rooms
        • Air conditioning
        • Desk
        • Free bottled water
        • Mini bar
        • Non-smoking
        • Satellite/cable channels
        • Seating area
        • Shower
        • Telephone
        • Toiletries
        • Wi-Fi [free]

        Location

        Jl. Dr. Sutomo No. 68 Ketapang - Kalimantan Barat, Delta Pawan, Ketapang, Indonesia, 78813
        Very good
        Location

        7.5

        Property policies

        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        All children are welcome.

        Infant 0-3 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 4-9 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 10 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • When booking more than 5 rooms, different policies and additional supplements may apply.

        Some helpful facts

        Check-in/Check-out
        • Check-in from14:00
        • Check-out until12:00
        • Reception open until00:00
        Getting around
        • Distance from city center6.1 km
        The property
        • Number of bars/lounges0
        • Number of floors3
        • Number of restaurants1
        • Number of rooms 106
        • Year property opened2014
        • Most recent renovation2014
        Parking
        • Daily parking fee0 IDR

        Reviews of Borneo Emerald Hotel from real guests

        Provided by verified guests of Agoda
        6.9
        Good
        Cleanliness7.1
        Facilities6.8
        Location7.5
        Room comfort and quality5.5
        Service6.5
        Value for money7.2
        High score for Ketapang
        Rating
        9+ Exceptional (1)
        8-9 Excellent (0)
        7-8 Very Good (1)
        6-7 Good (1)
        <6 Below Expectation (5)
        Time of the year
        Mar - May (2)
        Jun - Aug (1)
        Sep - Nov (2)
        Dec - Feb (3)

        Show reviews that mention 

        Showing 8 verified guest comments
        6.0
        Hendy from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 3 nights in January 2017

        can be better”

        first and second night i was in #248 AC room not cold and wi-fi is weak.. third until sixth night i was in #201 room was noisy especially at weekend nights, where guests and motorbikes coming and going to third floor where the hotel's pub and karaoke are.. breakfast was boring usual food daily.. room service was very slow.. what a pity for poor management..

        Reviewed January 26, 2017

        See room deals

        6.0
        Alexander from Indonesia
        Business traveler
        Stayed 1 night in February 2015

        New but Just An Ordinary Hotel...Nothing Special”

        brand new, large parking area, quiet

        no hot water after 10 pm hot water last in 10 minutes while taking shower in the morning don't see the lift elevator very slow response refunding my payment balance and it is not paid back

        Reviewed February 17, 2015

        See room deals

        6.8
        Good
        Syaiful from Indonesia
        Business traveler
        Superior Double or Twin
        Stayed 1 night in October 2018

        fasilitas perlu perawatan”

        kebersihan ok, lokasi agak jauh dri pusat keramaian. Bising suara musik pub, krna hotel dan pub 1 gedung. Pub di lt 3, sy juga di lt 3. Air panas gak keluar, mau pindah kamar udah malas krna udah malam. beberapa peralatan di k.mandi mesti di perbaiki ato ganti baru.

        Reviewed October 10, 2018

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        2.0
        Muchhendayani from Indonesia
        Business traveler
        Suite with City View
        Stayed 1 night in November 2017

        Letak hotel sangat jauhhhhh dari pusat kota... kamar suite tidak sesuai dengan harga ,”

        Kamar kurang nyaman , tidak ada air panas .. lantai masih berdebu .. dan Utk restoran nya makanannya kurang bervariasi .. sangattt sangattt mengecewakannn ... Nga akan rekomendasi ke temen atau yg lainnya

        Reviewed November 11, 2017

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        10.0
        Exceptional
        Marco from Indonesia
        Solo traveler
        Superior Double or Twin
        Stayed 1 night in January 2017

        best hotel in ketapang”

        hotel yang bagus, kamar sudah cukup luas untuk ukuran superior. sarapan lumayan, pelayan hotel ramah. recommended

        Reviewed August 23, 2017

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        7.3
        Very good
        Johanes from Indonesia
        Business traveler
        Stayed 1 night in August 2015

        Cukup Puas”

        Hotel bersih, dan service cukup baik

        Tidak seperti kebanyakan komen sebelumnya, saya merasa cukup puas tinggal di hotel ini, mungkin pada saat saya bermalam disini mereka sudah melakukan perbaikan kualitas pelayanan dan fasilitas, air panas ada terus, tetapi lift masih sedang dibangun. Saat berkunjung receptionist sempat salah memilihkan kamar (pesan deluxe diberikan superior) tetapi mereka langsung tanggap beberapa saat kemudian untuk meminta maaf dan menawarkan apakah saya ingin pindah ke kamar yang seharusnya (deluxe) atau mendapat kompensasi makan malam.

        Reviewed August 05, 2015

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        2.0
        Kurniawan from Indonesia
        Business traveler
        Stayed 1 night in April 2015

        Hotel mahal dengan fasilitas sangat tidak sesuai”

        Agonda, tapi harus se real mungkin bro. Tidak sesuai foto

        Reviewed May 03, 2015

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        5.3
        suradi from Indonesia
        Business traveler
        Stayed 2 nights in March 2015

        hotel yang lumayan”

        letaknya lumayan dekat dengan kota, lumayan bersih, lumayan lapang area parkirnya

        Lumayan, hanya para staf nya perlu pembelajaran lebih Profesional, karena mereka masih bingung dengan customer2 yang menggunakn pemesana layanan jasa , stafnya bingung, kenapa customernya tidak membayar, Padahal cutomer sudah byr . Staf nya tidak tau apa itu, sehingga proses check outnya sampe lama sekali.

        Reviewed March 31, 2015

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