See all 3 properties in Ketapang.
Borneo Emerald Hotel
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Lobby
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Lobby
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Ballroom
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Ballroom
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6.7 Good location
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6.7Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Room service [24-hour]

  • Airport transfer

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Room choices
Superior Double or Twin
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  • City view
  • 19 m²
  • 2 single beds or 1 double b...
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Deluxe Double or Twin
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  • City view
  • 26 m²
  • 2 single beds or 1 double b...
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Suite with City View
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  • City view
  • 40 m²
  • 1 queen bed
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More about Borneo Emerald Hotel

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Verified guest reviews

Agoda Reviews (6)
Booking.com Reviews (4)

4.5

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Review score
based on 6 reviews
  • Cleanliness 6.7
  • Facilities 8.0
  • Location 6.7
  • Room comfort and quality 5.5
  • Service 5.0
  • Value for money 6.0
Review score
based on 6 reviews
  • Cleanliness 6.7
  • Facilities 8.0
  • Location 6.7
  • Room comfort and quality 5.5
  • Service 5.0
  • Value for money 6.0
Provided by verified guests of Agoda
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6.0
Hendy from Indonesia
Business traveler
Superior Double or Twin
Stayed 3 nights in January 2017
can be better”
first and second night i was in #248 AC room not cold and wi-fi is weak.. third until sixth night i was in #201 room was noisy especially at weekend nights, where guests and motorbikes coming and going to third floor where the hotel's pub and karaoke are.. breakfast was boring usual food daily.. room service was very slow.. what a pity for poor management..
Reviewed January 26, 2017
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6.0
Alexander from Indonesia
Business traveler
Superior Double or Twin
Stayed 1 night in February 2015
New but Just An Ordinary Hotel...Nothing Special”
brand new, large parking area, quiet
no hot water after 10 pm hot water last in 10 minutes while taking shower in the morning don't see the lift elevator very slow response refunding my payment balance and it is not paid back
Reviewed February 17, 2015
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7.3
Johanes from Indonesia
Business traveler
Deluxe Double or Twin
Stayed 1 night in August 2015
Cukup Puas”
Hotel bersih, dan service cukup baik
Tidak seperti kebanyakan komen sebelumnya, saya merasa cukup puas tinggal di hotel ini, mungkin pada saat saya bermalam disini mereka sudah melakukan perbaikan kualitas pelayanan dan fasilitas, air panas ada terus, tetapi lift masih sedang dibangun. Saat berkunjung receptionist sempat salah memilihkan kamar (pesan deluxe diberikan superior) tetapi mereka langsung tanggap beberapa saat kemudian untuk meminta maaf dan menawarkan apakah saya ingin pindah ke kamar yang seharusnya (deluxe) atau mendapat kompensasi makan malam.
Reviewed August 05, 2015
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2.0
Kurniawan from Indonesia
Business traveler
Superior Double or Twin
Stayed 1 night in April 2015
Hotel mahal dengan fasilitas sangat tidak sesuai”
Agonda, tapi harus se real mungkin bro. Tidak sesuai foto
Reviewed May 03, 2015
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5.3
suradi from Indonesia
Business traveler
Superior Double or Twin
Stayed 2 nights in March 2015
hotel yang lumayan”
letaknya lumayan dekat dengan kota, lumayan bersih, lumayan lapang area parkirnya
Lumayan, hanya para staf nya perlu pembelajaran lebih Profesional, karena mereka masih bingung dengan customer2 yang menggunakn pemesana layanan jasa , stafnya bingung, kenapa customernya tidak membayar, Padahal cutomer sudah byr . Staf nya tidak tau apa itu, sehingga proses check outnya sampe lama sekali.
Reviewed March 31, 2015
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