Brookside Resort
Brookside Resort
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Superior Double or Twin Room - Guestroom Brookside Resort
Superior Double or Twin Room - Guestroom
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Lobby Brookside Resort
Lobby
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Lobby Brookside Resort
Lobby
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Interior view Brookside Resort
Interior view
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See map Brookside Resort
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Very good
Location
7.4
See all 28 photos Brookside Resort
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Removed from saved list
Very good
From 24 reviewsSee what guests said
7.0
/
10
Very good service
7.6
Value for money7.0
Distance to city center16 Km
Location rating7.4
  • Airport transfer

  • Daily housekeeping

  • Garden

  • Restaurants

Room choices
This property is in high demand!Last booked a few minutes ago
Suite
Suite
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 king beds
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Superior Double or Twin Room
Superior Double or Twin Room
...
  • Room size: 25 m²/269 ft²
  • Courtyard view
  • 1 double bed or 2 single be...
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Standard Double Room
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • Courtyard view
  • 1 double bed
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Suite
Suite
...
  • Room size: 43 m²/463 ft²
  • Balcony/terrace
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Standard  Double Room
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
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More about Brookside Resort

More about Brookside Resort

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Real reviews from real guests

Agoda Reviews (24)Booking.com Reviews (54)
7.0
/
10
Cleanliness6.5
Facilities6.8
Location7.4
Room comfort and quality6.4
Service7.6
Value for money7.0
Provided by verified guests of Agoda
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All guests (24)
Showing 23 verified guest comments
12
6.8
Good
Yannick from France
Couple
Standard Double Room
Stayed 1 night in September 2018
The room was simple for a cheap price but the view (with the pool) is wonderful!”
Staff was very nice
Reviewed September 22, 2018
5.2
Nalaka from Sri Lanka
Couple
Superior Double or Twin Room
Stayed 1 night in August 2016
Bad customer service”
Air conditioning was not working at all. When I inquired, the excuse was that the voltage of the current supply is too low to operate AC properly, and they will switch on the the generator. Even after saying so it was not working, only the blower is functioning. Gestures and murmurs between staff people made me to believe that it was not working earlier as well. Then no toiletries in the bath room - again I have to go down and ask for those. On top of that as its a half board stay, I was given two choices to choose from the menu and the menu I selected contained two dishes in addition to the main dish - I selected and let them my choice. But ultimately they served the main dish with only one side dish. As I was annoyed with what was already happening I didn't even bother to ask about it -Simply I didn't want to ruin at least rest of the day which I planned to spend to drift away from my usual hectic schedule. The attitude of the staff is very bad, may be they do not want local customers. Will not stay again at all
Reviewed August 24, 2016
9.6
Exceptional
HAIXUN from China
Couple
Superior Double or Twin Room
Stayed 2 nights in August 2016
Great”
boss is very gentle and nice!
Reviewed August 16, 2016
5.0
Shammika from Sri Lanka
Family with teens
Superior Double or Twin Room
Stayed 1 night in December 2015
Avoid this place”
Location, food and staff friendliness
Our stay was rather disappointing and the agoda rating was not accurate for the first time, I have used agoda in the past and the reviews have been spot on, but this was a disaster. Good Staff were accomadating and courteous Food was to a good standard Location was beautiful. Bad We had 4 rooms and the AC didn't work in 2 rooms, and when working it was dusty as the filters were probably not cleaned since installation The pool didn't have any water and was out if use There was no Hot water available in 3 of the 4 rooms we had and most of us had cold showers There were TV's but they would not tune into any station The roof was leaking on the first floor and the floor was wet and there was a big bucket trying to catch the water In one room the fan didn't work, and when it was given a push there was water that dripped from the fan Milk provided on the second day for coffee was off so watch out, taste before you take a gulp!!! No credit card machine so you will be asked to pay by cash! As they do not have the means to accept any other transaction. All in all not an Agoda standard hotel. I would not visit or recommend any one to visit as it takes apprimately 45 mins to get into Kandy from here.
Reviewed December 16, 2015
9.7
Exceptional
Annesta from Sri Lanka
Family with teens
Superior Double or Twin Room
Stayed 4 nights in July 2015
Beautiful resort”
Beautiful suite, tasty food, clean pool and fantastic location
Excellent hospitality, warm & welcoming staff, tasty food, clean rooms, beautiful pool, relaxed atmosphere, perfect for a break from a busy life.
Reviewed August 04, 2015
3.7
Alexey from Russia
Group
Superior Double or Twin Room
Stayed 1 night in December 2013
Not a good place to stay”
Really spicy food and wet bed linen
There is NO INTERNET like Wi-Fi or Cable. You can use reception computer to browse the internet. Staff is really bad. They forget your asks and anything else you said to them. Food isn't worth it at all. It's hellish spicy and portion is small.
Reviewed April 23, 2014
5.3
Alexey from Russia
Group
Superior Double or Twin Room
Stayed 1 night in December 2013
Loud drunk night indian party”
good breakfast and really bad staff
We have only 1 night stay in this hotel. When we arrived they were planning to have some evening party on the first floor of the hotel and it was enough quiet to go to sleep. But then I woke up at 2.30 a.m because of a loud drum music and drunk Indian "singing". I put on my clothes and went down to the 1st floor. There was no staff at all but 4 drunk Indians. I had to shout on them to stop this crazy night stuff. After that all visitors have a good night.
Reviewed April 23, 2014
6.7
Good
Mihindu from Sri Lanka
Family with teens
Superior Double or Twin Room
Stayed 1 night in December 2013
calm and quiet.. generakky ok”
Good Scenary and climate, peace and quiet
Realxing and peaceful. Th location is marked in Google Maps wrongly which got us more time to get to the hotel. Please correct the location so its easier for people who drive to the hotel. General Maintenance needs to be better. Bit neglected.
Reviewed January 05, 2014
7.3
Very good
Dariusz from Poland
Couple
Superior Double or Twin Room
Stayed 4 nights in November 2013
Beautiful view however we are disappointed. ”
Mountain view , Very Friendly staff and good cook. Comfortable bed.
The hotel looks nice , the rooms are big and the food is very good. But: 1/ the internet is not available . I used the hotel computer to make the reservation of the flight. This is not comfortable for me and for people there. 2/ the swimming pool was closed. To be honest I wanted to use it for one day. The weather was very good , perfect for sunbathing . 3/ bear is not available in the hotel. If you want to drink some alcohol you have to go to the town nearby.
Reviewed November 17, 2013
8.3
Excellent
Mohamed from Maldives
Couple
Superior Double or Twin Room
Stayed 1 night in April 2013
good”
location
Reviewed October 27, 2013
5.3
Arvind from India
Family with young children
Superior Double or Twin Room
Stayed 1 night in August 2013
Very Far From Kandy”
Nice Surroundings, good pool, Nice Breakfast
Brookside Resort is very far from Kandy (app 22 Kms) and if you need to explore Kandy by staying in this hotel, this holtel will make it very difficult. Overall a nice place.
Reviewed August 20, 2013
9.3
Exceptional
Melanie from Portugal
Couple
Superior Double or Twin Room
Stayed 1 night in August 2013
A gem surrounded by mountains and waterfall”
The surrounding are beautiful, the staff is very attentive and nice, the hotel is comfortable and with an amazing view
The hotel is located in a mountain, with amazing views and quiet surrounding. At night, the only sounds you can hear is the river and wildlife. In the morning, we had breakfast by the window, with an amazing view. The staff is very attentive and will make their best to make you feel welcome. We tried the Sri Lankan breakfast and it was delicious! I left feeling that I could not eat anything else for the rest of the day. They also served tea in the morning in the room, it was a very nice touch. The hotel is good to combine a visit to Kandy with a relaxing day or night. Additionally, there is a wonderful waterfall close by where you can actually bath, we really recommend it. Very good value for the money!
Reviewed August 13, 2013
8.0
Excellent
Indika from Sri Lanka
Family with young children
Superior Double or Twin Room
Stayed 2 nights in June 2013
Quite relaxing!”
Mountain view, Food and staff
Reviewed June 28, 2013
8.0
Excellent
Tarik from Iraq
Family with young children
Superior Double or Twin Room
Stayed 2 nights in February 2013
Nice hotel”
Good location
The hotel has bueatifull view and good location. not far from the market
Reviewed March 10, 2013
3.6
Elisabeth from Germany
Couple
Superior Double or Twin Room
Stayed 2 nights in January 2018
überall Schimmel”
Das Hotel liegt etwas abseits, was uns vorher bekannt war. Allerdings braucht man für die gut 15 km wegen der Serpentinen mit dem tuk tuk eine Stunde. Wir waren die einzigen Gäste. Etwas befremdlich, aber soweit ok. Allerdings waren die Zimmer (wir haben uns mehrere zeigen lassen) alle samt mäßig bis stark verschimmelt. An den Wänden fand sich zum Teil grüner Schimmel, an den Decken überall großflächig schwarzer Schimmel. Der Esssaal hat einen Wasserschaden. Von der Decke tropfte Wasser. es war ein Eimer drunter gestellt, dennoch war der Boden nass. Der Mitarbeiter konnte schlecht Englisch, war aber freundlich und bemüht. Nach einer Nacht sind wir verfrüht wieder abgereist. Uns war der Gestank vom Schimmel, der Schimmel selbst, die hygienischen Missstände im Badezimmer und der Bettlaken einfach zu unerträglich. vor ein paar Jahren oder Jahrzehnten war es sicherlich Mal ein unglaublich schönes Hotel...
Reviewed January 09, 2018
6.0
Mike from Germany
Couple
Superior Double or Twin Room
Stayed 3 nights in March 2014
Nettes Hotel für Leute die Ruhe mögen ”
Ruhige Lage mitten im Grünen. Schöne Gartenanlage
Die Ruhe ist sehr erholsam. Allerdings sollte man hier nicht viel wert auf Service legen. Gute saubere Zimmer, aber man sollte mehr Wert auf den Service legen
Reviewed May 14, 2014
10.0
Exceptional
nanxi from China
Solo traveler
Superior Double or Twin Room
Stayed 1 night in February 2013
意外的惊喜”
服务,食物,景观,非常棒。
时隔如此之久我都来补这个评论,实在是觉得很棒,再去应该仍然会选择吧。超感动的五星服务。就是离市区有点远。但是有无敌山景以及泳池。
Reviewed July 31, 2013
6.0
guo from China
Solo traveler
Superior Double or Twin Room
Stayed 2 nights in February 2014
好远”
环境 价格 干净
离城大远了!环境很好,房间老旧
Reviewed September 23, 2014
8.0
Excellent
abdulelah from Saudi Arabia
Couple
Superior Double or Twin Room
Stayed 3 nights in August 2013
ممتازه جدآ وانصح بالذهاب اليه وقريب جدآ ”
ممتازه جدآ وانصح بالذهاب اليه وقريب جدآ
ممتازه جدآ وانصح بالذهاب اليه وقريب جدآ ممتازه جدآ وانصح بالذهاب اليه وقريب جدآ
Reviewed October 12, 2013
5.0
ali from Saudi Arabia
Group
Superior Double or Twin Room
Stayed 2 nights in August 2013
اقامة قمة في الروعة”
الموقع الرائع في الغابة
اقامة جميلة في وسط الجبل والغابة وبين الطيور ...لكن يعيبها سوء الغرف والطعام
Reviewed August 24, 2013
12
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