Exceptional”

Good value for the location. Room size is enough. Aircon is not satisfactory, it cannot cool down the whole room. I think they know this that's why they provided an electricfan. Lighting is what I hate.. Its not sufficient to light up the whole room. I love the shower and faucet as you can easily control the hot and cold water. Staff are friendly but check out takes 20 minutes.

The room was OK, but the management is not”

Check in time was 3PM (which is kinda late already), but when we arrived at the Reception, we have waited for more than 45 minutes past 3PM because our room was not yet ready. The room was OK, spacious and comfortable. But the bidet spray in the CR was broken. I tried calling the Housekeeping couple of times but no-one came to fix it. Then we requested for late check out since we got into our room very late, but the receptionist said that they’re gonna charge us a half day rate. Check out was very time consuming. It takes a lot of time for them to check the room so you can get back your safety deposit cash .

Location is great but checkout is early.”

It is a very short walk from SM Megamall Bldg A so if you are shopping for gifts to take home, the hotel is very convenient. However, the checkout time is 11AM (not good) and the check out and check in process is longer than usual compared to other hotels in the area. A lot of times the queue for the elevator can be long - one of the disadvantages of being in one of the tallest hotels in Metro Manila. It is a condotel (condominium/hotel) so some cooking facilities are available.

Spacious luxury hotel that will not broken your pocket”

Their suite is really good for staying more than two days. Because you will feel like it’s your home. Everything you need is around the hotel and walking distance to an mega mall and any business establishments.

My review”

Location is good, near malls. Lift in hotel is poor, sometimes it takes more than 10 minutes to wait for the lift. Check out experience was poor. At 8am in the morning when there was no other customer, it took 25 minutes to check out.

Good stay as usual, with just a few concerns”

We stayed at Room 4111 Tower A this time, and there were issues with the bathroom. The bathroom door seems to have warped and could not be closed properly, the shower door did not properly close unless forced, the faucet in the shower did not stop flowing even if the water flow was shifted to the showerhead, and the sink drained VERY SLOWLY. Otherwise, good stay as usual.

Awesome accessibility”

PROs: Hotel is just behind SM Mega Mall if you forgot to bring or buy something you can always walk to the mall. Strong AC and water supply CONs: expensive parking. Please find a way to lower the parking cost

Good value for money”

Everything is good location is accesible for punlic transport, just accross sm megamall, staff are very accomodating and good value for the price you paid. Just a suggestion if they can clean the rooms better and if they can change the bed headboard as the one we had the leather was peeling off already and not nice to look at, looks old. Other than that we will definitely come back.

Great location, poor hotel policies. ”

We got no reply for an early check in request. We assumed it was granted but to our dismay we had to wait for 1.5 hours to check in. This hotel has the longest check out time. Prepare to consume 30 minutes just to check out. Breakfast buffet is very good. Location is excellent. Price is hard to beat.

Good stay”

Comfortable room, one minute walk to sm mega mall. Hotel is located at the back side of sm mega mall. restaurants are round the corner, 7/11 downstairs, you need to deposit 2k for one night stay then get it back after check out. Must check their rules to avoid unnecessary charges. They offer free bottle water but lacking of other room amenities such as slippers. With kitchen and dining table. Check out requires 10-15 minutes. They will charge 300 pesos for parking lot which i think too much. Ortigas mrt station is just a few minutes walk, less than 5 minutes.

Nice location”

The hotel is accessible to 4 shopping malls , restaurants,convenience stores and hospital..Very accessible to public transportation and all you need are just walking distance. About 1 hour away from airport. But very slow process upon check in and check out..Also you need to pay 300 pesos for the parking

Exceptional”

Perfect for all kinds of Traveler. Everything looks and smells clean. Comment ko lang, hindi instant yung sinelas, need to call pa para humingi ng sinelas. I hope next time may sinelas na sa room pag nag check in kami.

Best value for money”

It is right smack in the middle of everything in Ortigas and you'll never run out of food and shopping choices since it is adjacent to two large malls. For a great price you can already book a one-bedroom hotel.

Above average”

We've been a loyal customer of BSA Twin Tower Ortigas, been to his place for more than 4 times already, the location is perfect for our vacation but the cleanliness of the unit is not so good, you will see some marks, stains on the couch and dirts that is so sticky on the floor. I think the housekeeping supervisor is not making rounds or not doing quality control. Also, I am making this review to let the management of BSA and call their attention that a certain Angela (from the front desk ) doesn't know how to treat a loyal customer because she is so not nice, not welcoming, a liitle rude, very stiff, she's not pleasant to talk to, she will say what she wants to say, she doesn't look any other alternatives or options for a customer to feel very welcome and not get pissed. We were so disappointed with the way she treat customers like us who keeps on coming back to BSA. We hope not to see her again when we come back.

Check-in/check-out time”

My go-to hotel when I have events/meetings to attend to in Ortigas area but they've recently changed their check-in time to 3PM and check-out to 11AM. I'm a regular guest of this hotel as it's close to a mall and strategically located in the CBD area but I may have to look for another hotel next time due to the changes they've made with check-in/out time. I usually schedule my meetings between lunch time to 2PM and it's a hassle to wait for another hour just to be able to check in. Check out time has always been slow, it takes about 15-20mins or more depends on the volume of guests checking out on the day. I usually would let this pass as staff are mostly nice but their check-in/out time is a game changer for choosing another hotel in Ortigas next time I need a place to stay in.

Exceptional”

Our stay is definitely fun and relaxing. The location is nice. Amenities are surely fun especially for my 4 year old son who celebrated his birthday during our stay. The staffs there are really nice, accommodating and very friendly. The breakfast is scrumptious too. For an affordable price, we are able to get more than we deserve. So far, this is one of my favourite hotels to check in. I'll be sure to comeback.

All I’ve asked for was not met... ive asked for a big bed and they’ve given us 2 small beds.”

We’ve checked in 1am and requested for a late check out... because we really want to rest. And unfortunately they said that occupancy was full eventhough theres no one checking in by the time we checked out. First hotel I encounter who doesnt have consideration with their guests.

Budget friendly hotel”

Stayed here many times in the past, very accessible to public transport, shopping malls and restaurants. Breakfast buffet was good. Room had some dusts and the floor needed some mopping. The last time we stayed, check-in time was 3:00 pm and check-out time is 11:00 am.

Great place to stay at an awesome location”

One caveat : This review is for BSA Twin Towers ONLY. Do not confuse it with other similarly named BSA properties in Manila. Right across from SM Megamall, this place can't be beat for its location. And for the price, it provides excellent value. The mall is 30 seconds walk from the lobby and provides restaurants, shops and everything you may desire. There are convenience stores, drug stores etc all within 1 minute walk. The rooms only have dual twin beds in rooms, which can be joined to make a larger bed if one prefers. The rooms are very good and have a safe, electric stove, microwave and refrigerator. The breakfast buffet is primarily Filipino food and is adequate. The staff are, as always, amazingly friendly, courteous. This, by the way, is true across the board in Philippines. I highly recommend this hotel.

Very good”

3rd time stay here at Tower B and this time at Tower A, the internet speed so terrible. I could not work and use my own mobile phone instead of hotel’ wifi.