Recent customer comments

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Very good



based on 2928 reviews
  • Cleanliness 7.6
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 7.9
  • Service 7.5
  • Value for money 7.9
  • Food/Dining 6.2
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Aldwin from Philippines
Group
1 Bedroom Executive Suite
Stayed one night in September 2016
Great price and location, poor service
My first time at BSA was truly memorable, so when I needed a place to stay at, I knew this condotel would be at the top of my list. The second time was memorable as well, but in a not-so-good way this time. I booked an executive suite overnight stay with my friends, and since I have quite the number of guests, we had to carry a lot of stuff up. The help BSA extended in transporting these stuff was either too late or non-existent. We even asked someone from SM Megamall to help us carry our groceries up due to the lack of bellmen. I mean foreigners even have their hotel tour guides, how come locals are mostly unattended to? How is that fair? Me and my mates paid good money like everyone else did, so the reason why we didn't get the treatment we deserve is beyond me. I even felt we were treated like outsiders due to the hesitation I saw when we asked for assistance. If you guys aren't sure who stays and who doesn't, you CAN ask. Just because your prices are cheap, doesn't mean your customer service should be either. The place is great, no doubt, but your service needs a massive improvement.
Reviewed September 25, 2016

Joe from Australia
Solo traveler
studio deluxe
Stayed one night in September 2016
Shocking
Good location, easy check in, staff difficult, bathroom with no hot water. Maintenance help was terrible. Dont bother trying to call front desk from the room they dont answer, and they ring you back at thier convenience.
Reviewed September 25, 2016

Nicolle from Philippines
Family with young children
1 Bedroom Executive Suite
Stayed one night in September 2016
BSA 2
Parking for guests pls
Reviewed September 22, 2016

jaimee from Philippines
Family with young children
studio deluxe
Stayed 2 nights in September 2016
ok
no available parking for guest
Reviewed September 22, 2016

jaimee from Philippines
Family with young children
Studio Premiere
Stayed one night in August 2016
nice place
very big room and accessible to the mall however parking is a hassle
Reviewed September 22, 2016

John from Philippines
Couple
studio deluxe
Stayed one night in August 2016
Location is excellent
I recommend BSA. :)
Reviewed September 22, 2016

Luis from Philippines
Couple
Studio Premiere
Stayed one night in September 2016
Good in everything except few facilities
FEW PARKING!
Reviewed September 22, 2016

Edward from United Kingdom
Solo traveler
studio deluxe
Stayed 5 nights in September 2016
Very good
Convenient place ., not bad in money wise .. Accessible to anywhere ..
Reviewed September 22, 2016

Leslian from Philippines
Business traveler
studio deluxe
Stayed one night in September 2016
Good!
Almost everything you need is there, small thing is that there was no slippers available, & its kind of cold walking with your bare feet and another one is the pillow, its to thin for me, my head sunk, i' m not comfortable but the rest is good!
Reviewed September 21, 2016

Nicolle from Philippines
Family with young children
studio deluxe
Stayed one night in September 2016
BSA
You need to have parking slots for guests
Reviewed September 20, 2016


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