9.0

Exceptional
11.0% this month
/10
(2,656 reviews)See what guests said
Highly rated by guests – 88% would recommend
Highly rated by guests – 88% would recommend
Breakfast133
Housekeeping74
Food & Dining29
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Monkasel (Submarine Monument) 790 m
Tunjungan Plaza 870 m
Bungkul Park 2.2 km
Tugu Pahlawan 2.8 km
Surabaya Town Square 2.9 km
Surabaya's Zoo 2.9 km
Suramadu National Bridge 2.9 km
Sampoerna Museum 4.6 km
Pakuwon Food Festival 6.7 km
Masjid Nasional Al Akbar Surabaya 7.8 km
Nearby landmarks
Eva Air 50 m
Cathay Pacific Office 50 m
HSBC Bank 50 m
Graha Bumi 60 m
Consulate of Canada 210 m
Singapore Air 260 m
Embassy of United Kingdom 310 m
Taman Keputran 360 m
Taman Karimun Jawa 420 m
Parkir Gereja 430 m
Bumi Surabaya City Resort

"The location is also great and near to many city spot."

Aloysius - March 12, 2020
Classic Room Bumi Surabaya City Resort
 Bumi Surabaya City Resort
Lobby Bumi Surabaya City Resort
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Removed from saved list
Free Wi-Fi

Bumi Surabaya City Resort

JL. Jend Basuki Rahmat 106-128, Surabaya Center, Surabaya, Indonesia, 60271 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Swimming pool [indoor]
Swimming pool [outdoor]
  • Airport transfer

  • Located in heart of Surabaya

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Surabaya every 2 minutes on Agoda.com
Value for money9.0
Distance to city center1 km
Location rating9.2
Nearest airportJuanda International Airport (SUB)
Distance to airport13.0 km

Rooms available at Bumi Surabaya City Resort

Excellent
Room comfort & quality
8.5
Classic Club Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club
...
    Enter dates to see prices
    Club Room (1 King Bed / 2 Single Bed)
    ...
      Enter dates to see prices
      Studio
      ...
        Enter dates to see prices
        Double Room
        ...
          Enter dates to see prices
          Triple Room Panoramic
          ...
            Enter dates to see prices
            Double Club King Bed
            ...
              Enter dates to see prices
              Club
              ...
                Enter dates to see prices

                Frequently asked questions

                What time is check-in and check-out at Bumi Surabaya City Resort?

                Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Bumi Surabaya City Resort?

                Bumi Surabaya City Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Bumi Surabaya City Resort has a car park available for guests. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the resort can arrange car rental for you.

                What are my dining options at Bumi Surabaya City Resort?

                Bumi Surabaya City Resort features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

                Can special events be hosted at Bumi Surabaya City Resort?

                Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Bumi Surabaya City Resort. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

                What is the smoking policy at Bumi Surabaya City Resort?

                Bumi Surabaya City Resort does permit smoking in some areas and is not 100% smoke-free.

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                Explore the neighborhood

                What people love about Bumi Surabaya City Resort

                • 9.6

                  Exceptional

                  "I will recommend this hotel to everyone."

                  Arief

                  |

                  February 20, 2020

                • 10.0

                  Exceptional
                  Cleanliness

                  "Nice breakfast spread and clean rooms."

                  LIZA

                  |

                  March 12, 2020

                • 8.4

                  Excellent

                  "The rooms were tastefully decorated"

                  Michael

                  |

                  January 27, 2020

                Property ranking|Compared to 706 Surabaya properties
                See all rankings
                Room comfort score
                8.5/10
                Room size
                57 sqm.
                Location score
                9.2/10
                Service score
                9/10
                Better than
                98
                %
                of Surabaya properties
                Bigger than
                98
                %
                of Surabaya properties
                Better than
                97
                %
                of Surabaya properties
                Better than
                95
                %
                of Surabaya properties
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                Overall rating:

                9.0

                Exceptional
                2,656 reviews
                Cleanliness
                8.8
                Facilities
                9.0
                Location
                9.2
                Read all reviews >
                What travelers say they love:
                + room quality, view, comfortable, good food.
                Dimas from Indonesia
                Couple
                More about Bumi Surabaya City Resort

                More about Bumi Surabaya City Resort

                This 5-star residence is beautifully furnished in a classic, yet contemporary, style and complimented by spacious and well-equipped rooms. Centrally located in the business and commercial district of Surabaya, guests have easy access to a wealth of recreational attractions, including restaurants and nightclubs. Nearby tourist attractions include Mount Bravo Volcano, Malang, and Taretes. The hotel spa offers an array of sensory pleasures to please even the most discerning spa enthusiast. For the more active individual, tennis courts, a fitness center, and an outdoor swimming pool are available to relieve stress and get the blood pumping. For dining, check out any one of the four food outlets serving both Asian and Western cuisine. To make your reservation at Bumi Surabaya City Resort, just enter your travel dates on our secure online booking form and submit.

                Show less

                Most talked about facilities

                Breakfast

                175 mentions

                Food & Dining

                72 mentions

                Swimming Pool

                40 mentions

                Housekeeping

                39 mentions

                What they offer

                9.6

                Exceptional
                Breakfast

                "I believe this hotel has the best breakfast."

                Arief

                |

                February 20, 2020

                View all reviews
                Show less

                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Food and dining

                Breakfast options

                American
                Continental
                Halal
                Buffet

                Restaurants on site

                pasar pagi
                Cuisine:Asian
                Menu:Buffet, A-la-carte
                Cascades
                Cuisine:International
                Menu:Buffet

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                Property's guest policies

                Show less

                Some helpful facts

                Show less

                Reviews of Bumi Surabaya City Resort from real guests

                Provided by verified guests of Agoda
                9.0
                /
                10
                Cleanliness8.8
                Facilities9.0
                Location9.2
                Room comfort and quality8.5
                Service9.0
                Value for money9.0
                High score for Surabaya
                Rating
                9+ Exceptional (802)
                8-9 Excellent (261)
                7-8 Very Good (235)
                6-7 Good (44)
                <6 Below Expectation (79)
                Time of the year
                Mar - May (297)
                Jun - Aug (406)
                Sep - Nov (318)
                Dec - Feb (400)
                Don't miss out!Users are booking a place in Surabaya every 2 minutes on Agoda.com
                All guests (2656)
                All room types
                All languages

                Show reviews that mention 

                Showing 1421 verified guest comments
                12345
                9.7
                Exceptional
                Dyah from Indonesia
                Family with young children
                Classic Room
                Stayed 4 nights in December 2014

                Top Notch Class Service and Impeccable Stay”

                Spacious rooms, Great Food selections, Nature surroundings

                New Year has always been moment full of celebrations, due to the fact that not only people all around the world would be saying farewell to the old year & celebrating the new year; but because my parents' anniversary is on that special day. Everything arranged prior our New Year getaway. Made the booking via Agoda, I selected this hotel after a few reads of 5 star hotel choices. My priority was to get a hotel withing the city center, walking distance to shopping malls and some of tourist destinations, with bigger sizes of rooms in a cultural and nature surrounded hotel environment. Bumi Surabaya City Resort has it all. It was a smooth & fast check in even with the NY's eve hectic-ness at the front office. I arranged prior to our arrival, a surprise anniversary arrangement for my parents with a hotel team, kindly confirmed my special requests. Then during our check in, I discreetly reconfirmed my request to the hotel AsFoM, who made every detail of my plan come true later that night. The rooms are spacious with King size beds where linen comforters really feel silky against your skin when you rest at night. AC is with the right temperature at your finger tips, and wifi connectivity at no faulty. Bathrooms are large and bright. Big mirrors,separate bathtubs and shower area. Bath amenities are not too bad. F&B, well this is also the important part of a hotel service... and the F&B team did a great job! So, if you are looking for a place to spend your holiday with assurance, this hotel could meet your expectation. Just don't forget to let them how they could help you make your stay fabulous :) Special recognition and thanks to those I mentioned above, and for the rest of the hotel staff who made our stay memorable and truly SPECIAL.

                Reviewed February 11, 2015

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                10.0
                Exceptional
                Peter from United Kingdom
                Couple
                Classic Room
                Stayed 1 night in October 2013

                Superb ambience in a city hotel”

                Superb quiet ambience, highly attentive experienced staff, a wide range of high quality food stuff and well appointed rooms

                Our stay at Hotel Bumi in the central business district of Surabaya provided one of the most pleasant business visits to this city I have experienced for a long time. The restaurants provided an excellent range of food from Japanese, to Indonesian to western style cuisine, all of them with top quality products at very reasonable prices, served in a friendly and competent manner. What more could one ask for. We relaxed and exercised in the large pool situated on the third floor away from the noise of the city streets enjoying a cooling breeze and building a good appetite for the buffet breakfast. We enjoyed an excellent night's rest in the well appointed rooms with superbly comfortable mattress. I would recommend Hotel Bumi to all my friends as an excellent centre within easy reach of the main business and shopping centres of Surabaya. Within the hotel one can relax and enjoy luxury at very moderate prices for such quality.

                Reviewed October 11, 2013

                See room deals

                9.0
                Exceptional
                Nicolas from Indonesia
                Business traveler
                Classic Room
                Stayed 1 night in July 2013

                comfort 5star hotel”

                Great garden with great food

                That was my first time stayed at Bumi Surabaya hotel as business travelers. Hotel is big and located at Surabaya city center. Check in was fast and the lobby is large with aromatic aroma. Garden was huge and well maintain. Room and bathroom both was large but it looks old. The hotel have complete facilities and many restaurant with good taste of food. Breakfast was great with many variation. At night dinner outdoor dinner buffet with traditional food was excellent. Service was good and lots of smiles.

                Reviewed July 29, 2013

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                8.8
                Excellent
                ABDAL from Malaysia
                Couple
                Classic Room
                Stayed 4 nights in February 2018

                GREAT PLACE TO STAY”

                It's a beautiful resort like hotel. Everybody was so friendly right from the Security Guards to the Managers. We stayed for 5 days. Unfortunately my wife suffered an acute food poisoning and fainted in the last day of our stay. A lot of people in the restaurant came to help and also the duty Manager. A BIG thank you from the bottom of our hearts to those who helped out. We had to leave at 5:00am to catch our early flight to KL. They even delivered our breakfast to the room. My wife had to eat something to regain her strength. Upon arrival KL, she was admitted in a local hospital. She's fine now. We enjoyed our stay besides the mishap, it's just so unfortunate. Bumi Surabaya is a good hotel, to all readers please go ahead to book this hotel. My advise is when in Surabaya use UBER or GRAB to move around. We will come back soon.

                Reviewed February 22, 2018

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                8.8
                Excellent
                Edo from Netherlands
                Business traveler
                Classic Room
                Stayed 1 night in June 2019

                Good 5 star hotel”

                The Bumi Surabaya hotel is an excellent hotel to stay. The facilities are great. The reason why it is only mentioned "Good" in stead of "Excellent" is because it is - for international travellers - unacceptable that the alcohol policy of the city of Surabaya prohibits to sell drnks like a simple wine, etc. The hotel must strongly protest against this rule. Although the bathroom facilities can be improved (read: modernised) it is a pleasure to stay here. For the parking facilities it seems to me it would save time if the reception gives you a stamp on the parking ticket, in stead of having the security phoning the reception again. It takes unnecessary extra time. Further it is wearth to come back again.

                Reviewed June 28, 2019

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                10.0
                Exceptional
                Hakim from Singapore
                Couple
                Classic Room
                Stayed 2 nights in August 2019

                Amazing 5 star hotel, Top service and Delicious breakfast”

                Had an amazing experience staying at Bumi Surabaya City Resort. Although the hotel is located in the city, you would not feel the hustle-bustle of the city. It is like being in Bali, with the decorations and furnitures. Value for money! the breakfast spread is one of the best I have ever been to. Definitely worth every penny.

                Reviewed August 19, 2019

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                10.0
                Exceptional
                Jie from China
                Business traveler
                Classic Room
                Stayed 2 nights in May 2015

                Perfect experience.”

                Services, decorations and food.

                I was so glad and missed my time in Bumi Surabaya City Resort, i checked in there on 17, May, and suprisingly got a birthday cake the next day , 18, May which is written in the Passprot. I was so touched and happy that i really wanna say great thanks to the girls who work in the reception, you were so kind. Yeah, Perfect Hotel.

                Reviewed June 08, 2015

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                10.0
                Exceptional
                Andik from Indonesia
                Family with young children
                Classic Room
                Stayed 1 night in June 2017

                Perfect stay @ Hotel Bumi Surabaya City Resort”

                Large room, Good food, Good Service, Quick check in and check out, Nice swimming pool and Jacuzzi pool, Green hotel, Nice lobby, nice surrounding, and top of it, all of my room requirements is fulfilled..Really appreciated it..Thanks Hotel Bumi Surabaya City Resort..

                Reviewed June 19, 2017

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                10.0
                Exceptional
                Marini from Malaysia
                Business traveler
                Classic Room
                Stayed 1 night in April 2014

                Beautiful Resort Hotel”

                Relaxing, Big Rooms, Worth Money

                This is by far the best hotel we ever stayed. Beautiful gardens, spacious awesome room, food is awesome. The ambience and surrounding is gorgeous. Suitable for holiday and business trip. We had a pleasant stay. Totally recommended! Thank you Bumi Surabaya City Resort :)

                Reviewed May 22, 2014

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                9.6
                Exceptional
                Chandra from Indonesia
                Family with young children
                Classic Room
                Stayed 1 night in February 2020

                Good enough”

                It was my first family staycation at Hotel Bumi Surabaya. The facilities and amenities were great. I love the breakfast (couldn't agree more, right? a lot of varieties of food provided with a good taste for sure), the garden (good spot for photography), the swimming pool and many other facilities. Toiletries also complete. But there is some room for improvements: 1. Staff's accuracy in work. When I checked in the room and looked for the water bottle, I found that one of the two complementary water bottles was not full. I asked my wife (not my sons, because my sons are still 2 yo, not tall enough to reach the water bottle, and 3 months old) and she said did not drink from the bottle. It means that the staff did not check carefully when making up the room. 2. The bedsheets and bed cover were quite dirty like it hasn't changed from the previous customer. I found some yellow stain in bedsheets and tomato-stain-like in back of bedcover. If everything was clean, it would be great.

                Reviewed February 28, 2020

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                10.0
                Exceptional
                supiyan from Indonesia
                Family with young children
                Classic Room
                Stayed 1 night in January 2019

                Greeneries surrounding with balinese decoration hotel”

                Big and clean room, got corner room with city and pool view. Big bathroom : hot and cold water in both bath-up and shower works well, has hair dryer, complete amenities such as soap, tooth brush, shampoo, sewing kit, etc. AC, tea/coffee maker works well. TV has many channels, good WiFi in room. Good swimming pool, delicious pizza from Warung Bule (in pool area) with reasonable price. Complete breakfast. Newspaper in the morning sent to the room. Indonesian instrument from gamelan or piano with the smell of lemongrass welcoming guests in the lobby area. smooth check-in and check-out process. Near Minimart/Indomaret (at the corner of the street) about 7 mins walking. Near Tunjungan Plaza (still needs taxi or gocar/grab). Cake shop discount at 17.30. best deal for bread and cakes (50% off). Gellato ice cream only at Rp. 25.000,-. Recommended hotel in the center of Surabaya.

                Reviewed January 02, 2019

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                10.0
                Exceptional
                Harry from Indonesia
                Family with young children
                Classic Room
                Stayed 1 night in July 2019

                Great Value For Money, Excellent Room and Breakfast”

                Bumi Surabaya is my favorit when visiting Surabaya. I found the room is excellent, spacious with good ambience. Breakfast is considered the best among the hotel I've stayed. The hotel also provide large swimming pool, jacuzzi, small pool for kids as well as gym. I recognized it is great in terms of great value for money and would recommend this hotel as the first choice to stay in Surabaya

                Reviewed July 11, 2019

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                10.0
                Exceptional
                michitaka from Japan
                Business traveler
                Classic Room
                Stayed 1 night in December 2018

                Unique 5 star hotel w Indonesian touch ”

                I’m a frequent traveler and this is one of my favorite hotels. Room is spacious and clean, slightly scented w lemongrass aroma, and the view of Surabaya is magnificent at night. Breakfast is themed on Indonesian “warung” = hawker foods and we can have it in beautiful lush garden. You can find Indonesian artifacts in many corners of the hotel, which makes this hotel really unique. This hotel really deserves the name “city resort” This property was used to be a Hyatt and maintains 5-star luxury ring with it. Located in CBD of Surabaya. If you don’t mind 1km walk, gigantic shopping mall (TP) is here for you. Gym/sauna/25m swimming pool for lap swimming/tennis court/jogging track are all there. Couldn’t like this place more!

                Reviewed December 06, 2018

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                9.0
                Exceptional
                Fiorella from Indonesia
                Family with teens
                Classic Room
                Stayed 1 night in June 2013

                Traditional feel in a comfortable luxury hotel”

                Large bed, comfortable room, lemon grass fragrant

                It's a big luxury hotel in the center of Surabaya. Its location is near from the shopping center, but not too near to make it feels noisy and crowded. The garden has traditional statues and feels nice, calm and shady. The lobby has nice lemon grass fragrant, combined with sweet traditional music to give a traditional feel among the luxurious designed interior. All of the staffs were very nice and polite. I stayed on the 19th floor in a room with city view. The window was large and I could almost see the entire city, which was very beautiful, especially at night. The room was clean, comfortable and fairly spacious. The bed was large (a double bed) and very comfortable. The extra bed was very comfortable as well. The bathroom was really nice. The bathtub was located right next to a large window with beautiful city view. Taking a bath was very relaxing. The breakfast was good, I loved the creamy macaroni. I didn't get the chance to take a look at the swimming pool or the gym, so I don't know about it. The business center was adequate, but at that time the staff in charge seemed a little inexperienced, so it took a longer time to print my 4 pages document. In conclusion, I had a very pleasant stay at this hotel, and I'd be glad to come back and stay at this hotel again.

                Reviewed July 05, 2013

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                10.0
                Exceptional
                LIZA from Malaysia
                Group
                Classic Room
                Stayed 2 nights in February 2019

                Its value for money in every aspect. ”

                I booked Bumi Surabaya for my trip with 7 of my friends. We are very happy with this hotel and looking forward to come and stay at Bumi Surabaya again. The staff, location, ambience and breakfast spread were so satisfying. Also, the MAS (Malaysian Airline System) is also within the hotel so that is a plus for travellers using that airline.

                Reviewed February 21, 2019

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                10.0
                Exceptional
                Marini from Malaysia
                Business traveler
                Classic Room
                Stayed 2 nights in September 2014

                Business Trip”

                Worth Your Money

                This is our second time here. We purposely requested to stay here since last visit was very satisfying. We have the choice of staying at the more recognised Brand Hotel such as the Marriott or Shangrila but for me the Bumi offers just that much more in personalised service and as a business traveller it really does make the difference. This hotel has that traditional look but has that modern twist too. The service is very pleasant and very friendly. From the receptionist to the room boy will help you as best as they can anytime you want it. The room is very spacious, consists of three parts, the bed, the wardrobe, and the bath with a bathtub in it. Comfortable room, comfortable bed. The bathroom also got a view to the scenery outside. Food is yummy, breakfast has a lot of variety. Aside from business, you also feel like as if you are having a holiday here. Overall, it is one of the best hotel in Surabaya and very recommended!

                Reviewed September 26, 2014

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                10.0
                Exceptional
                Daniel from Indonesia
                Group
                Classic Room
                Stayed 3 nights in February 2020

                Excellent hotel”

                Best hotel in Surabaya. The room is VERY SPACIOUS. Far more spacious than most 5-star hotels. Air conditioning is very good, the windows are clean. Beds are very comfortable and the rooms are very comfortable. Bathroom and showers are excellent, and also very spacious. Water pressure is good, and water temperature is very good. Excellent breakfast, the best nasi goreng ever. Very complete breakfast, all delicious and all very fulfilling. The quality of breakfast is very excellent, better than most 5-star hotels. Very nice swimming pool and very nice gym facilities. Excellent staff that are all very friendly, better than most 5-star hotels in big towns such as Jakarta and Surabaya. I would like to compliment Mas Joe and Mas Nyoman as managers, and also Mba Nenny in reception, for their excellent service during my multiple visits to the hotel. Location is close to the city, which is very good.

                Reviewed February 14, 2020

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                10.0
                Exceptional
                Marini from Malaysia
                Business traveler
                Classic Room
                Stayed 1 night in September 2014

                Worth your money luxury hotel”

                Will come back

                This is our second time here. We purposely requested to stay here since last visit was very satisfying. We have the choice of staying at the more recognised Brand Hotel such as the Marriott or Shangrila but for me the Bumi offers just that much more in personalised service and as a business traveller it really does make the difference. This hotel has that traditional look but has that modern twist too. The service is very pleasant and very friendly. From the receptionist to the room boy will help you as best as they can anytime you want it. The room is very spacious, consists of three parts, the bed, the wardrobe, and the bath with a bathtub in it. Comfortable room, comfortable bed. The bathroom also got a view to the scenery outside. Food is yummy, breakfast has a lot of variety. Aside from business, you also feel like as if you are having a holiday here. Overall, it is one of the best hotel in Surabaya and very recommended!

                Reviewed October 08, 2014

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                10.0
                Exceptional
                John from Canada
                Business traveler
                Classic Room
                Stayed 2 nights in October 2019

                Pleasant Stay”

                When visiting Surabaya this hotel must be considered! I had a very comfortable and relaxing stay at Bumi Surabaya. The facility was awesome. The staff was helpful and friendly. Breakfast was amazing with so many variety to choose from. Room was clean and a good size. Highly recommended especially when travelling with family.

                Reviewed October 24, 2019

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                10.0
                Exceptional
                LIZA from Malaysia
                Group
                Classic Room
                Stayed 2 nights in February 2019

                Wonderful place to stay right in the middle of the city”

                Everything is up to my expectation. Beautiful hotel, friendly and helpful staff, good wifi connection, tasty breakfast. and right in the middle of the city too. Wil definitely stay at Bumi Surabaya again the next time I visit Surabaya.

                Reviewed April 18, 2019

                See room deals

                Dear Ms Liza Thank you for choosing Bumi Surabaya City Resort and for taking the time to share your review. We are truly delighted to hear that you had an overall wonderful experience during your stay. We appreciate your kind comments and look forward to seeing you again. Kind regards, Bondan Prasetyo General Manager

                Responded June 04, 2019
                Bumi Surabaya City Resort
                12345
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