2015
Excel·lent 8,5
basat en 2584 comentaris

Comentaris recents de clients

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Excel·lent



de 2584 comentaris
  • Neteja 8,7
  • Ubicació 8,2
  • Comoditat de l'habitació/Nivell 8,7
  • Servei 8,7
  • Relació qualitat preu 8,7
  • Menjar/menjador 7,8
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michael, Regne Unit
Família amb nens menuts
Delux
Estada de 2 nits en d'abril de 2013
Great location can walk everywhere
Location, English speaking stuff, great bed
Very pleasant hotel.fast Internet. Great bed and comfortable pillows. No windows but its is common in Hanoi. we were told that land is expensive and thats why buildings are tall and narrow. Why no windows they did not answer.
Comentat el 16 d'abril 2013

lara, Estats Units
Persona que viatja sola
Delux
Estada d'una nit en de març de 2013
The BEST staff, comfortable room, great manager
Staff, comfort, accessibility
My stay here was FANTASTIC! The staff here are 5-star. They speak english very well, are incredibly helpful, kind, and always have a smile on their face. The manager as well is a pleasure! From the moment i walked into the hotel, i was taken care of with superb service. I was only supposed to stay for one day, and my one day turned into 2 weeks, on three separate occasions!! One day I had shown up with no reservation and one of the hotel staff brought me over PERSONALLY in a cab to their sister hotel and put me in one of the best rooms they had available. Talk about service. Beyond the service, the rooms are incredibly stylish, comfortable, spacious and adorned with roses and all the extra amenities such as razors, toothbrushes, etc. The bed is one you don't want to get out of, and on some days i wouldn't, so i know the room service is quick and the food delicious. I could go on and on about this hotel and how they make you feel at home....see for yourself, you won't be disappointed. So clean and new as well!
Comentat el 15 d'abril 2013

Xavier, França
Persona que viatja sola
Vista a la Ciutat Delux
Estada d'una nit en d'abril de 2013
Average City Hotel
City View and location
Comentat el 15 d'abril 2013

Shaun, Estats Units
Viatger de negocis
Delux
Estada d'una nit en d'abril de 2013
It is a pleasant surprise to stay in this hotel
The location, large room and friendly staff
I followed the good reveiws of this hotel and find it really nice for the price I paid. The receiptionist was really nice and upgraded me to a larger room that is twice as big as the room that I stayed in another 4 star hotel the previous night. The room has a balcany with a small garden table and two chairs. The hotel even loaned to me a notebook computer free of charge. I fully enjoyed my stay at this hotel.
Comentat el 15 d'abril 2013

Serge, Canadà
Família amb nens menuts
Delux
Estada d'una nit en d'abril de 2013
Very pleasant experience! Great staff!
Staff, Restaurant, Child Crib availability
Comentat el 15 d'abril 2013

Zhang, Xina
Persona que viatja sola
Delux
Estada de 3 nits en de març de 2013
It is an amazing hotel with very nice staff.
The breakfast is wonderful, the good service.
Comentat el 14 d'abril 2013

Shiva, Canadà
Persona que viatja sola
Suite Familiar
Estada de 2 nits en d'abril de 2013
Great hotel and friendly staff!!
The staff were really helpful, the rooms were nicely designed, and the hotel was generally very clean
Our stay was great except for the fact that there were no windows in our room which made the room feel dark and gloomy a little with no fresh air....make sure you ask for a room with windows!!
Comentat el 14 d'abril 2013

Jessica, Regne Unit
Grup
Suite Familiar
Estada d'una nit en d'abril de 2013
Great location, poor hygiene
Location, room size, polite staff
Staff were friendly and great location but received a shock when we saw a rat run in to the kitchen. The hotel is definitely not 4 star. When we complained the manager didn't seem that shocked
Comentat el 14 d'abril 2013

Willibrordus, Indonèsia
Parella
Delux
Estada d'una nit en d'abril de 2013
Absolutely delightful!
The staff were incredibly welcoming and accommodating. The buffet breakfast and restaurant food was Devine. The location of the hotel is a great base to explore Hanoi from.
We really enjoyed our stay here. This is the most accommodating hotel we have ever had the pleasure to stay in. The staff went above and beyond to make our holiday an enjoyable and magical experience.
Comentat el 13 d'abril 2013

SANDIP, Regne Unit
Grup
Vista a la Ciutat Delux
Estada de 2 nits en de setembre de 2012
Great Hotel and Location
Staff, Rooms & Customer Service
Our stay was great and we would definitely visit this hotel again, they also have a good range of excursions at good prices available.
Comentat el 13 d'abril 2013


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