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  • Neteja 8,2
  • Serveis 7,7
  • Ubicació 8,7
  • Comoditat de l'habitació/Nivell 8,3
  • Servei 8,6
  • Relació qualitat preu 8,5
  • Menjar/menjador 7,6
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Hiroshi, Japó
Viatger de negocis
Superior
Estada de 2 nits en d'abril de 2014
Outstanding service
staff, room, food for breakfast and location
The price was fantastic, the room was super spacious, bathroom was comfortable with nice shower stall and hot water. Bedsheets and pillowcases were clean and spotless. Toilet paper, shampoo, shower gel and soap bar were, unfortunately, not replenished every day as they should be, and we had to ask for it when we did not have anymore. This was a bit inconvenient. It was also unfortunate that the staff was not able to obtain us tickets to the water puppet show, even though we had requested for the tickets at least 2 weeks before we arrived at the hotel. We were disappointed about this. However, throughout our stay, every staff member that we met were very, very attentive, courteous, helpful, smily, and friendly. Superb service overall. The complimentary breakfast buffet could be replenished more often, but in terms of taste, the dishes offered were in my opinion the most tasty food that you will find in Hanoi!
Comentat el 18 d'abril 2014

Danny, Malàisia
Parella
Delux
Estada d'una nit en d'abril de 2014
Only an okay stay
Friendly staff, centrally located, near to Ma May and Hang Buom street
The hotel is strategically located and it is of walking distance to Ma May and Hang Buom street, where bars and coffee shops are located. I don't quite like experience as this hotel is currently under renovation and they therefore transferred me to their older counterpart. The room that I am staying is a family room, with two queen size bed, but the sound insulation is very poor that I can hear the horning sound on the street as early as 4am. The aircon is not sufficient for the size of the room and I feel very hot during the night. It was an okay stay though I don't feel that comfortable.
Comentat el 16 d'abril 2014

Marli, Sud-Àfrica
Parella
Superior
Estada d'una nit en d'abril de 2014
Great budget hotel and cheap price
Good quality and great service
From the moment I walked in the friendly service never stopped, an it was a genuine service and interest in me. Sat down with a welcome drink with a receptionist (Catherine, what a nice young lady) and discussion on my plans while staying there. Naturally my room was not ready due to my early arrival but they had cleaners onto it and I was in my room by about 10AM which was outstanding. We mapped the first few days of my stay and a city your and 2 day tour to Halong Bay with overnight cruise all booked and confirmed. I think this standard comes from the top down and I've had a chance to say hi to the owner a few times and he seems a genuinely nice guy who look after his staff. The rooms are spacious and well appointed with some having complimentary computers and all with free wifi. Breakfast is excellent for a 3 star property and for the rate overall this is an excellent choice and I'd thoroughly recommend Thaison Palace - they have a second down the road that is supposed to be similar - haven't been there myself. Thanks team, lets stay in touch
Comentat el 14 d'abril 2014

SIM, Malàisia
Parella
Superior
Estada d'una nit en de març de 2014
Excellent quality for family stay in Hanoi
staff, food, location and room
The staffs were very friendly and helpful. We booked trips to Halong Bay and Mai Chau through hotel staff, and both were extremely good. The rooms and atmosphere were also very pleasant. Lovely coming back.
Comentat el 11 d'abril 2014

SIM, Malàisia
Parella
Habitació familiar de luxe amb vista a la ciutat (4 adults)
Estada d'una nit en de març de 2014
Great hotel for family travelers
The staff was always helpful and friendly+ good food and good location
We spent 2 nights in a deluxe room and 1 night in a upgraded family suite room on the date of coming back from Halong Bay trip ( wonderful trip which was arranged by Mr. Joe from this hotel). We appreciate the quality of the staff and their hospitably as well. The room was clean, spacious and comfortable, very large with 2 kingsize beds. We love the style of the decoration, it looks like king's room. Without any our notice, the room always be cleaned while we were outside. If we get back to Hanoi, we shall return to this hotel.
Comentat el 11 d'abril 2014

Jennifer, Regne Unit
Parella
Superior
Estada d'una nit en d'abril de 2014
Best in Hanoi
best location, friendly and helpful staff
Our room at this hotel was very quiet, spacious and pretty plus modern facilities such as Sofa, safe- box and. It was nice to have a laptop in the room so we could check email and keep in touch with our family anytime without needing to leave the room. The hotel recommended Paradise Spa which was included one free taxi transfer, and it was great! We had couples massages with totally relaxed feeling.The daily breakfast was also very good and tasty. We booked the Halong Bay Tour on Glory Cruise and the tour to Sapa through this hotel and they were both very good quality. We definitely come back this hotel for the next time visit Hanoi.
Comentat el 11 d'abril 2014

Hai, Malàisia
Parella
Delux
Estada d'una nit en d'abril de 2014
Good trip in Hanoi at Thaison Palace Hotel
Large room and clean+ good breakfats and very friendly staff
There is variety of hotel selections in Hanoi, but luckily we made the right choice at Thaison Palace Hotel with excellent location, very good and sufficient breakfast. The rooms are very reasonable rate. Everybody at the hotel appears so helpful and friendly. Our deluxe room was clean, large and very comfortable and looks more than a 4* hotel. Our room was provided with own PC with a good Wifi connection, flat TV, safe-box... Will stay here again if we decide to come back.
Comentat el 10 d'abril 2014

Mizuho, Japó
Persona que viatja sola
Superior
Estada de 3 nits en de març de 2014
Wonderful stay at Thaison Palace Hotel
Perfect hotel in all
This is a LUXURY SMALL hotel within the Old Quarters. It is about 45 mins from the Airport and very convenient to take their offer for pick up service at 18 USD/ car. There isn't any facilities in the hotel to shout for, but the neatness and cleanliness make up for it. It is also about 1 street away from Hoan Kiem Lake, and other restaurants in the area. The receptionists and concierge staff is well verse in English. They are very friendly and is able to advice places to visit or good massage spa to go to. The hotel room (I stayed in Suite) is also just adequately sized. The suite isn't the same suite u will expect from a 5-star hotel. It is about the same size of a Deluxe room in 5-star hotel. There's 2 king size Size bed, too much furniture (which make the room a bit cramp with 65 Sq ms) and the layout is not abit awkward as they try to squeeze too much into the room. There is much view for a "City View" room since all the buildings are lower height so the views were amazing. Can no hear the noise even though Vietnamese are famous for honking their vehicles. The windows are also very tinted, it is so wise to keep your curtains open as the neighbors are not near for some privacy. Great and perfect hotel!
Comentat el 09 d'abril 2014

Kristyn, Austràlia
Família amb nens grans
Superior
Estada d'una nit en de novembre de 2013
Good Staff, best location and excellent breakfast
Staff, location and very nice room
Couldn't speak more to give highly about this hotel. Amazing, friendly, affordable price, nice room, nice staff, close location to the famous lake in Hanoi. Great value for money, and what you paid for with superb customer service. The color map provided was the first great help from staffs there, and we left our bags at the hotel without any charge fee while going to Halong Bay for 2 days on Galaxy Cruise. Would love to recommend this hotel to everyone, and love to back stay once again next time in Vietnam
Comentat el 09 d'abril 2014

Huat, Malàisia
Grup
Superior
Estada d'una nit en d'abril de 2014
average
good breakfast, spacious room
It was just ok. Didnt know why it has high reviews but everything was just average compared to so many other cheaper hotels which are even nearer to old city center.
Comentat el 08 d'abril 2014


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