Eastin Grand Hotel Saigon
Eastin Grand Hotel Saigon
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Ubicació
Notable
7,7
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Eastin Grand Hotel Saigon

Té alguna pregunta per a Eastin Grand Hotel Saigon?
Excel·lent
Basada en 1310 comentarisVeure el que han dit els hostes
8,2
El 90% el recomanaria als seus amics
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Opcions d'habitació
8,4
Excel·lent
Confort i qualitat de l'habitació
Club Grand Suite
Club Grand Suite
...
  • 100 m²/1076 ft²
  • Accés al saló-bar executiu
  • 1 llit extragran
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Habitació Club Executiva (Club Executive Room)
Habitació Club Executiva (Club Executive Room)
...
  • Veure: ciutat
  • 70 m²/753 ft²
  • 2 llits individuals o 1 lli...
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Premium Club (Club Premium)
Premium Club (Club Premium)
...
  • Veure: ciutat
  • 38 m²/409 ft²
  • 1 llit extragran
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Suite Executiva Club (Club Executive Suite)
Suite Executiva Club (Club Executive Suite)
...
  • 70 m²/753 ft²
  • Accés al saló-bar executiu
  • 1 llit extragran
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Deluxe
Deluxe
...
  • 34 m²/366 ft²
  • Dutxa
  • 2 llits individuals o 1 lli...
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Superior
Superior
...
  • 30 m²/323 ft²
  • Dutxa
  • 2 llits individuals o 1 lli...
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Doble Club Premium (Double Club Premium)
Doble Club Premium (Double Club Premium)
...
  • 38 m²/409 ft²
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Single Club Premium
Single Club Premium
...
  • 38 m²/409 ft²
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Habitació club de luxe amb 1 llit tipus king o 2 llits individuals (Club Deluxe (King or Twin))
Habitació club de luxe amb 1 llit tipus king o 2 llits individuals (Club Deluxe (King or Twin))
...
  • 34 m²/366 ft²
  • Dutxa/banyera separades
  • 1 llit extragran
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Executive doble (Double Executive)
Executive doble (Double Executive)
...
  • 34 m²/366 ft²
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Distàncies i informació bàsica

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Avís important

Airport and City Central Shuttle bus service is available on request during limited hours. Guest must contact out Tour Desk or Hotel lobby two hours in advance.

Comentaris recents de clients

Comentaris d'Agoda (1310)Comentaris de Booking.com (577)
Selecciona el tipus de viatgers
Neteja8,6
Serveis8,2
Ubicació7,7
Confort i qualitat de l'habitació8,4
Servei8,5
Relació qualitat preu8,1
Proporcionat per clients autèntics de Agoda
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1040 comentaris d'hostes verificats
12345
10,0
Hira, Regne Unit
Viatger de negocis
Doble Delux
Estada de 3 nits en de maig de 2018
Excepcional”
Awesome very good value for money even bumped into some celebrities
Comentat el 26 de maig 2018
10,0
Huong, Austràlia
Parella
Doble Superior
Estada de 2 nits en d'abril de 2018
clean, friendly staff, good rate if you book breakfast included, quality breakfast.”
Closed to the airport, a bit far to the central however the hotel offers free shutles to the central. Lots of shops and restaurants around the hotel too so no need to go to the central unless you visit saigon for the 1 st time. Breakfasts are very nice, the same everyday but quality and various foods to choose from. Much cheaper if included in room when making reservation. I stayed for 3 nights, went for few days then came back for 1 day and a half so booked 2 nights no breakfasts, ended up paid for one breakfast a lot more than included in room even though staff already offered 50% off. Definitely come back next time.
Comentat el 29 d'abril 2018
Dear Huong, Thank you for taking the time to share your recent journey with us and for your feedback. We are delighted to know that you liked our product and service during your stay. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. We are looking forward to your next satisfactory stay with us in the near future. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
8,0
Lars, Bèlgica
Viatger de negocis
Doble Superior
Estada d'una nit en d'abril de 2018
one of the best hotels in Saigon”
This hotel is great. Friendly staff, nice rooms, good working aircon and fantastic beds and sheets. Only thing I miss is a bathtub
Comentat el 28 d'abril 2018
Dear Mr. Lars, We're grateful to you for taking the time to post this review on your stay at the Eastin Grand Hotel Saigon. We are so pleased that the hotel and its amenities were to your satisfaction and particularly glad you had the opportunity to receive the best Eastin Grand Hotel Saigon service. We take great pride in being able to provide our treasured guests with authentic and intuitive service and we will certainly pass on your compliments to my team of fabulous associates. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
5,2
YOUNGJIN, Vietnam
Viatger de negocis
Doble Delux
Estada de 2 nits en d'abril de 2018
terrible decision. ”
I arrived at the hotel at 7 o'clock, but the rooms were not ready for us . We were told by the receptionist that the rooms would be ready at 10 pm only, with her just saying sorry. (I had booked three rooms for myself and my friends, and all rooms were ready only at 10 pm.) We had to wait in the lobby for three hours and we finally checked in at 10 pm. I noticed that the several flight attendants checked out while we were waiting, so I could guess that the rooms that were meant for us had probably been occupied and were not going to be ready for check in until 10 pm. (However, the time for check in is from 2 pm as per the hotel's own rules.) This is supposed to be a 5 stars hotel....
Comentat el 28 d'abril 2018
Dear YOUNGJIN, First and foremost, please accept my sincere apologies for the disappointing stay you and your friends experienced at our hotel. I was left very disheartened after reading your feedback and immediately called for a meeting with my management team. After a detailed review of the hotel operations on the night of your arrival, the reason for the rooms being unavailable was due to a last minute change by one of our groups, causing a delay in the cleaning of the rooms. I would like to personally assure you that this is not a regular occurrence but a rarity at the hotel. I do hope you understand we are in the people business and on occasion, errors will be committed. Once again I do sincerely apologize to you and your colleagues and appreciate you taking the time to provide us with your feedback, as it certainly provides us with an opportunity to enhance our service. I do hope we have the opportunity to serve you in the near future. Yours sincerely, Wayne Woods
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Eastin Grand Hotel Saigon
5,6
Frank, Estats Units
Viatger de negocis
DOUBLE DELUXE PREMIUM - BUFFET BREAKFAST
Estada de 2 nits en d'abril de 2018
Not up to par with others”
There is barely warm water for shower even turned to full hot. Only window in the room is facing an internal court without access, another word it's like an open vertical chimney with sun way above you. Decor in the corridor and room are very old plus not well upkeep. Would suggest Hotel Nikko Saigon or Sheraton Saigon for business travelers.
Comentat el 22 d'abril 2018
Dear Frank, Thank you for taking the time to pen your thoughts and share your valuable feedback about your recent stay at the hotel. We appreciate all the feedback we receive as it provides us with and opportunity to improve. I certainly do apologize that your stay did not meet your expectations. These are not the standards of service we aim to obtain. I have already spoken with our team to ensure rooms are cleaned when the guest is away from the room and the necessary actions have been taken and processes implemented to ensure the quality of cleaning is that of a 5-star hotel. Our hotel is one of the first hotels established in Ho Chi Minh City and has a rich history and every effort is made to ensure our rooms are immaculately presented and maintained to a standard our valuable guests have come to expect. Once again, my apologies and I do hope we have the opportunity of welcoming you to the Eastin Grand Hotel Saigon again in the near future. Best Regards, Wayne Woods
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Eastin Grand Hotel Saigon
8,0
Gaetano, Vietnam
Viatger de negocis
Habitació club de luxe amb 1 llit tipus king o 2 llits individuals
Estada d'una nit en de març de 2018
-”
-
Comentat el 10 d'abril 2018
Thank you for your review.
Resposta 11 d'abril 2018
Eastin Grand Hotel Saigon
8,4
Clive, Regne Unit
Parella
Superior
Estada de 3 nits en d'abril de 2018
Nice Hotel and excellent staff”
The hotel was nice and the stay was made all the better by the staff. The staff were incredibly helpful with any and all requests. In our room the aircon was difficult to control as the temperature range was not on the dial (they should improve this) and they happily came up twice to fix. In the restaurant they prepared the mango's for us that we purchased outside and did the same again when we brought in Vietnam Avocado's to try. They were very helpful with transport and location arrangements. In the restaurant the staff were again super helpful without being obtrusive. I would surely stay at this hotel again
Comentat el 09 d'abril 2018
Dear Clive , Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. We have noted your feedback regarding the air conditioning and we are currently working on a solution with our engineering department. Many thanks again, we look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
7,6
Daryl, Singapur
Parella
Superior
Estada de 3 nits en de març de 2018
Large Room”
The room allocated was large and provided lots of space. Only issue was that the pressure of the water supply for cold water is low.
Comentat el 29 de març 2018
Dear Daryl , Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are glad to read that you enjoyed the services and this really emphasizes the quality of your stay with us. I have noted your feedback regarding the water pressure in our bathroom and my Engineering team is currently following this up. Once again, I appreciate your feedback very much and we look forward to welcoming you back to the Eastin Grand Hotel Saigon. Sincerely, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
9,2
Lars, Suïssa
Viatger de negocis
Deluxe
Estada de 10 nits en de març de 2018
Overall a good place to stay”
I stayed two weeks in the hotel. On the second day a halogen lamp in the entry area exploded and had a few broken splits of glass next to the bathroom on the floor. The glass lamp has been replaced, unlikely the broken splits of glass has still been there after two weeks.
Comentat el 28 de març 2018
Dear Mr. Lars, Thank you very much for taking time to share your valuable feedback with us. My sincere apologies for this very unpleasant experience during your recent stay at the hotel. This is certainly not the standard that we aim to achieve and definitely not the type of experience we wish for our guests to encounter. I do apologize for the negative experience you had with the staff servicing your room. I have personally spoken with our housekeeping team and we will be taking strong corrective action to ensure such incidents do not re-occur. Once again, my sincere apologies and I do hope we have the opportunity of welcoming you to the Eastin Grand Hotel Saigon again in the near future. Best Regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
10,0
Angie, Vietnam
Parella
Superior
Estada d'una nit en de març de 2018
Staff was very helpful”
I booked the room as a gift for my brother's wedding night, the staff was very helpful to allow us to check in earlier to put decoration and also arranged us nice room. The room was clean, spacious. The shower was very nice with rain shower!
Comentat el 14 de març 2018
Dear Angie, Warm greetings from Eastin Grand Hotel Saigon. Thank you for sharing your experience during your recent stay in Saigon. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager
Resposta 29 de març 2018
Eastin Grand Hotel Saigon
9,6
Giang, Vietnam
Grup
Superior
Estada de 2 nits en de desembre de 2017
Excepcional”
All was good except the sound proof, especially if you stay at lower level like 2nd or 3rd and they have events happening at the pool, you can hear all the noise until late because even the sound of the carts is loud and clear.
Comentat el 12 de març 2018
Dear Giang, Thank you for taking the time to share your valuable feedback with us. My sincere apologies for the disturbances caused by events being held at the pool side. As you may know that it’s a season of Year End party organized by the local companies due to Chinese New Year approaching with caused inconvenience for in-house guests. Our Engineering team is trying hard to limit the volume as low as possible and we will be taking corrective actions to ensure should issues do not occur again. Once again, thank you for your kind understanding and I do hope we have the opportunity of welcoming you to the Eastin Grand Hotel Saigon again in the near future. Best Regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
8,8
Chuleewan, Tailàndia
Viatger de negocis
Superior
Estada de 2 nits en de gener de 2018
Nice hotel near the airport”
The hotel is locate near the International airport but a bit far from the center of Ho Chi Minh
Comentat el 12 de març 2018
Dear Chuleewan, Thank you for taking the time to review our hotel. It is a bit of trek to the city as our hotel is centrally located between the airport and the District 1, guaranteeing our guests a quick getaway to the airport and the ability to avoid the traffic in District 1, whilst still being a 10 minute taxi ride to main attractions of HCMC. Once again appreciate your feedback! Best Regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
8,0
Yanathon, Tailàndia
Viatger de negocis
Superior
Estada de 2 nits en d'agost de 2017
nice hotel”
nice hotel & good location
Comentat el 07 de març 2018
Dear Yanathon, Thank you for sharing your experience during your recent stay in Saigon. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager
Resposta 08 de març 2018
Eastin Grand Hotel Saigon
10,0
JAMES, Estats Units
Viatger de negocis
Habitació club de luxe amb 1 llit tipus king o 2 llits individuals
Estada d'una nit en de novembre de 2017
Outstanding Stay”
I really enjoyed this property -- super clean and most importantly all the staff were just terrific. Will return.
Comentat el 06 de març 2018
Dear JAMES, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
10,0
Jafar, Filipines
Viatger de negocis
Superior
Estada d'una nit en d'octubre de 2017
Marvelous!”
Excellent facilities and restaurants. wonderful atmosphere
Comentat el 24 de febrer 2018
Dear Jafar, Warm greetings from Eastin Grand Hotel Saigon. Thank you very much for your kind review. We are glad that you had a comfortable stay with us. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praise like yours and I will share your kind words to them. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
10,0
Demarkus, Estats Units
Persona que viatja sola
Deluxe With Breakfast - Best Available Rate
Estada de 5 nits en de febrer de 2018
Eastin Grand Hotel is an amazing hotel that lives up to the hype.”
I stayed during Lunar Moon Festival and while most things around HCMC were either overbooked or shut down all together, Eastin Grand Hotel ran like a fine tuned machine, from booking and accommodations to quest services and room services (even room cleaning was quick, through and efficient). I am EXTREMELY critical of hotels wherever I stay ( comes with the job) and Eastin Grand is my top choice for best hotel in HCMC
Comentat el 21 de febrer 2018
Dear Demarkus, Warm greetings from Eastin Grand Hotel Saigon. Thank you very much for your kind review. We are glad that you had a comfortable stay with us. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Our property and passionate colleagues are working hard every day to earn guests’ praise like yours and I will share your kind words to them. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
8,4
Stephane, Tailàndia
Parella
Superior
Estada d'una nit en de febrer de 2018
Nice hotel, good value”
We stayed there for our last night in Vietnam and were looking to relax. The staff is professional. The room we had was good quality but the only window was having a direct view on kitchen extraction and was then noisy, but didnt stop us to sleep well. The restaurant have an extensive menu but price are high. We can the night of buffet, buffet looked amazing but again super expensive. Big disappointment with the spa. The spa is not part of the hotel and the service is at a very lower level, the swimming pool next to is surrounded by other building does nt share the feeling of a 5 stars hotel.
Comentat el 10 de febrer 2018
Dear Stephane, Thank you for taking the time to review our hotel. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. We also take on board your comments regarding the service of the Spa and will surely pass on your feedback to our client who is currently renting our space. We will ensure their improvement of service and do our best to make sure that your next stay with us is to your satisfactory. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
9,2
clyde, Austràlia
Viatger de negocis
Superior
Estada de 2 nits en de febrer de 2018
Best in HCM for business ”
With all 5 star make sure to let them know u don't want the slightest smell of smoke because some of the rooms do or can smell i got the Deluxe room on the 6th floor i would defiantly command location is pne f the best close to the airport and breakfast options is also good
Comentat el 08 de febrer 2018
Dear clyde, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are delighted to know how much you enjoyed your experience, especially the service we delivered. Your feedback is extremely important to us as it allows us to ascertain where we are meeting or exceeding our guests’ expectations and equally importantly attend to any issues they may experience during their stay. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
4,8
Grace, Taiwan
Viatger de negocis
Superior
Estada de 4 nits en de gener de 2018
Acceptable”
I lost a pair of earring.
Comentat el 01 de febrer 2018
Dear Ms. Chen, Please allow me to express my apologies for the very unpleasant situation experienced by you. Following your feedback, I have personally conducted investigation to ensure every possible effort was made to recover your earrings but unfortunately we could not find it. Once again my sincere apologies and I am sure you can see we have taken this matter very seriously. Regards, Wayne Woods
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Eastin Grand Hotel Saigon
9,6
masaya, Japó
Persona que viatja sola
Superior
Estada de 3 nits en de gener de 2018
Comfortable”
Clean atmosphere. Nice staff. It’s nice location from airport but a little far from D1. It is no problem if there is no traffic.
Comentat el 29 de gener 2018
Dear masaya, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We are glad to read that you enjoyed the services and this really emphasizes the quality of your stay with us. Many thanks again; we look forward to welcoming you back very soon when your travels bring you to this lively city. Kind regards, Wayne Woods - General Manager
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Eastin Grand Hotel Saigon
12345
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