Excel·lent 9,3
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Excel·lent



de 550 comentaris
  • Neteja 9,4
  • Serveis 9,2
  • Ubicació 9,5
  • Comoditat de l'habitació/Nivell 9,2
  • Servei 9,4
  • Relació qualitat preu 9,2
  • Menjar/menjador 8,8
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Quang, Alemanya
Parella
Habitació de luxe amb finestra
Estada de 3 nits en de setembre de 2015
Wonderful Hotel
Great location, very kind and helpful staff, proactive friendly service
We had a very good time and the hotel offered transport w/o charge due to a booking mistake which happened on our side. We warmly recommend this hotel!
Comentat el 17 de setembre 2015

Kristen, Estats Units
Persona que viatja sola
Junior Suite
Estada d'una nit en de setembre de 2015
Charming boutique in middle of Old Quarter
great staff, excellent location, good food!
I only stayed here one night, so I do not have a lot to say. However, my airport transfer was very nice, in a spotless Toyota SUV. Check-in was completed quickly. The hotel is right in the middle of Hanoi's bustling Old Quarter and only a 5 minute walk to Hoan Kiem Lake. Great location!!! My room was very comfortable (Junior Suite) and had a soft bed, clean bathrooms (fully stocked with amenities), and speedy WiFi. I ate dinner at the restaurant on-site, and the food was excellent. I have nothing negative to say about this hotel. Extremely affordable--a great value! I wish I had stayed there longer, and wish I had returned to it rather than staying at a different hotel in Hanoi after I returned from my Halong Bay cruise.
Comentat el 07 de setembre 2015

Nancy, Estats Units
Família amb nens grans
Habitació de luxe amb finestra
Estada de 3 nits en d'agost de 2015
In the heart of the old quarter
The staff, the staff, the staff !
Staff was super efficient, professional, accommodating & nice !
Comentat el 23 d'agost 2015

Robyn, Estats Units
Persona que viatja sola
Estada d'una nit en d'agost de 2015
Incredible staff
Incredible kind and accommodating staff, location, cleanliness and comfort , quiet
Comentat el 22 d'agost 2015

Brett, Austràlia
Família amb nens grans
Habitació de luxe amb finestra
Estada de 3 nits en d'agost de 2015
Location location and value
Location and value
Great tour desk needs more excitement and displays
Comentat el 16 d'agost 2015

Kaitlin, Sud-Àfrica
Persona que viatja sola
Habitació de luxe amb finestra
Estada de 2 nits en d'agost de 2015
Old Quarter accommodation
Location, service and convenience
Perfectly located in the old quarter. Room size and amenities very satisfactory. Staff are extremely helpfull and professional.
Comentat el 14 d'agost 2015

John, Regne Unit
Família amb nens grans
Habitació Superior
Estada de 2 nits en d'agost de 2015
Very accommodating for enjoyable stay.
The staff, the managers, the extra touches.
Very comfortable. I was disappointed that it stated on Trip Advisor that it offered free breakfast and when we did book we went through Agoda and hadn't realised that breakfast wasn't included. But the hotel were able to accommodate our needs. It's got everything you need for a fab city stay. It's right in the centre of the old quarter, but it doesn't prevent a peaceful night's sleep and a relaxing stay amongst the hub bub of Hanoi. When I return, I will definitely stay in what became my second home.
Comentat el 12 d'agost 2015

Bhargav, Índia
Família amb nens menuts
Estada de 2 nits en d'agost de 2015
Excellent hospitality and service!
Prime location in the old quarter, Room standard, excellent Hospitality and service and
We stayed in the family suite room and were delighted to have our room upgraded. The hotel is located in the best possible locations in the Old Quarter, a stones throw from all the shopping areas, street food stalls and Hoan Kiem Lake. Although it appears to be in a crowded area, the sound from the streets did not really bother us Infact, we enjoyed the steet side view from our balcony!The breakfast is good value for money and has a good spread. Excellent hospitality from the staff who met all our requirements. A must stay if you want to explore the Old Quarter.
Comentat el 11 d'agost 2015

Randall, Costa Rica
Parella
Estada d'una nit en d'abril de 2015
Fantastic, best in class around old quarter
Staff, location, food
Amazing always staying at Essence, already stayed few times before and always is a pleasure and great experience. Enjoyed even staying at the hotel having a great meal or massage.
Comentat el 28 de juliol 2015

George, Estats Units
Família amb nens grans
Habitació Familiar
Estada de 3 nits en de juliol de 2015
Great boutique hotel in the heart of Hanoi
Location, service, comfort
It started out a bit rocky. I had booked the family room (two connected rooms) for our family of four through Priceline (but which then kicks over to Agoda). The rate as I was given to understand was for four persons. However, Priceline's website would only allow you to select two persons for the family room (other sites like Agoda will allow four). Therefore, when we arrived the hotel asked us to pay extra (breakfast) for the two additional persons in our group. After some lengthy discussion with the hotel they agreed to waive the extra charge. This problem was entirely due to Priceline's web feature that will not allow selection of more than 2 persons for a room. With everything set right we got about enjoying our rooms and stay in Hanoi. The location of the hotel is great within the heart of the Old Quarter and easy walking distance to Lake Hoan Kiem. The rooms were very clean and comfortable. The breakfast buffet selection was great with lots of fresh fruits and Vietnamese specialties. The staff were very attentive. I would stay here again should I be in Hanoi. A minor annoyance at the end. The hotel wanted us to wait during check out so that they could ostensibly check our room for any items we may have left behind, but I am sure it was to see if we had made off with any of the hotel's things. But even with that my family and I loved our stay at the Essence.
Comentat el 21 de juliol 2015


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