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Mercure Pattaya Ocean Resort

Té alguna pregunta per a Mercure Pattaya Ocean Resort?
Notable8,0
Basada en 1501 comentaris
El 80% el recomanaria als seus amics
Mercure Pattaya Ocean Resort
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Molt bona ubicació 8,2
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8,2Ubicació
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Opcions d'habitació
Suite llit King, vista sobre l'oceà (Suite Ocean View King Bed)
...
  • Veure: oceà
  • 35 m2
  • 1 llit doble
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Habitació Superior Extragran (Superior King Room)
...
  • Veure: sense vistes
  • 26 m2
  • 1 llit extragran
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Superior Extragran amb vista sobre l'oceà (Superior Ocean View King)
...
  • Veure: oceà
  • 26 m2
  • 1 llit extragran
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Habitació Deluxe Extragran amb vista sobre l'oceà (Deluxe Ocean View King Room)
...
  • Veure: oceà
  • 26 m2
  • 1 llit extragran
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Superior 2 llits (Superior Twin)
...
  • 26 m2
  • habitacions per a no fumado...
  • 2 llits individuals
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Habitació Doble Deluxe - 2 Llits amb Vista sobre l'Oceà (Deluxe Twin Room with Ocean View )
...
  • 26 m2
  • 2 llits individuals
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Té alguna pregunta per a Mercure Pattaya Ocean Resort?

Distàncies i informació bàsica

aeroports a prop
  • 31 km
  • Utapao International Airport (UTP)
  • 84 km
  • Aeroport internacional de Suvarnabhumi (BKK)
Transport públic
  • 1,7 km
  • Terminal de Bus
  • 2,4 km
  • Estació de Tren de Pattaya
hospitals i clíniques
  • 550 m
  • Hospital Internacional Pattaya
farmàcies
  • 150 m
  • Sangwan Pharmacy
botiga de conveniència
  • 350 m
  • Family Mart
Retirada d'efectiu
  • 250 m
  • ATM

Més informació sobre

Descripció

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Característiques

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Polítiques

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Informació útil

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Comentaris recents de clients

Comentaris d'Agoda (1501)
Comentaris de Booking.com (985)

5,7

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Notable
  • Neteja 8,4
  • Serveis 8,1
  • Ubicació 8,2
  • Confort i qualitat de l'habitació 8,1
  • Servei 8,1
  • Relació qualitat preu 7,8
Excel·lent
  • Neteja 8,7
  • Serveis 8,0
  • Ubicació 8,4
  • Confort i qualitat de l'habitació 8,5
  • Servei 8,4
  • Relació qualitat preu 8,0
Excel·lent
  • Neteja 8,5
  • Serveis 7,8
  • Ubicació 8,2
  • Confort i qualitat de l'habitació 8,5
  • Servei 8,2
  • Relació qualitat preu 7,7
Excel·lent
  • Neteja 8,6
  • Serveis 8,2
  • Ubicació 8,2
  • Confort i qualitat de l'habitació 8,4
  • Servei 8,4
  • Relació qualitat preu 8,0
Notable
  • Neteja 8,3
  • Serveis 8,2
  • Ubicació 8,2
  • Confort i qualitat de l'habitació 8,0
  • Servei 8,1
  • Relació qualitat preu 7,8
Notable
  • Neteja 8,1
  • Serveis 7,9
  • Ubicació 8,0
  • Confort i qualitat de l'habitació 7,9
  • Servei 7,9
  • Relació qualitat preu 7,8
Excel·lent
  • Neteja 8,4
  • Serveis 7,8
  • Ubicació 8,2
  • Confort i qualitat de l'habitació 8,5
  • Servei 8,0
  • Relació qualitat preu 8,0
Proporcionat per clients autèntics de Agoda
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Idioma dels comentaris
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  • 日本語
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  • Tiếng Việt
  • Nederlands
  • Svenska
  • Русский
  • Français
  • Norsk
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amplia menys

Tipus d'habitació
  • Superior 2 llits
  • Suite llit King, vista sobre l'oceà
  • Habitació Deluxe Extragran amb vista sobre l'oceà
  • Habitació Superior Extragran
  • Superior Extragran amb vista sobre l'oceà
  • Habitació Doble Deluxe - 2 Llits amb Vista sobre l'Oceà
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1283 comentaris autèntics
  • esborrar-ho tot

6,4
Steven, Estats Units
Parella
Superior Extragran amb vista sobre l'oceà
Estada de 3 nits en d'agost de 2017
Overpriced”
If I had kids who played in the waterpark, maybe ok. As a couple, we should have stayed somewhere else for the cost.
Comentat el 24 d'agost 2017
Dear Sir/Ma'am Thank you for sharing your valuable experience with us and your comments are very important to us. The hotel facilities and services are very well perceived by the couples and family guests, I am sad to learn that you didn't find it up to your expectations. We always try to improve more and consider all guest comments positively, I will look forward to welcome and serve you again on your next visit. Best Regards Operations Manager Vikrant Chauhan
Resposta 25 d'agost 2017
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Mercure Pattaya Ocean Resort
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8,0
Tommy, Malàisia
Viatger de negocis
Superior Extragran amb vista sobre l'oceà
Estada d'una nit en d'agost de 2017
Hotel that fits my travel”
The hotel is ok but the lift is not sufficient as when there are more tourist staying in the lifts is slow
Comentat el 09 d'agost 2017
Dear Sir We very much appreciate your comments regarding your stay with us I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Vikrant Chauhan Operations Manager
Resposta 10 d'agost 2017
Mostra més
Mercure Pattaya Ocean Resort
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6,0
Pongtham, Tailàndia
Família amb nens menuts
Superior Extragran amb vista sobre l'oceà
Estada d'una nit en d'agost de 2017
Good location but over priced”
The hotel is in good location, 400 M away from the sea. The reception was very slow. The price was too expensive comparing to what we got. Room was very small. No mini bar, no cotton buds/cotton pads in the bathroom. There was construction nearby when we were there so some annoying noises. Breakfast was OK. The pool was good with sliders. My kid was really enjoying it.
Comentat el 08 d'agost 2017
Dear Sir Thank you for your comments and sincerely apologies that you didn't like our accommodation service. Our rooms might not be the biggest in the category but are tastefully designed and furnished to maximize space; the utility and room amenities are set up as per international brand standards. It's good to hear that your kid loved the water park facility and you liked our breakfast spread. We always strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vikrant Chauhan Operations Manager
Resposta 10 d'agost 2017
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8,0
Adnan, Pakistan
Família amb nens menuts
Habitació Superior Extragran
Estada de 2 nits en de juliol de 2017
Great water park ”
Pros: water park great with diving and slides for kids and adults. Walking distance to central marina and the beach. Super comfy bed and pillows. Cons: No area shuttle available. Crowded at breakfast need more seating space.
Comentat el 02 d'agost 2017
Dear Sir It was great to read that you have had wonderful stay with us and thank you for appreciating our most talked about water park feature as well as you were offered a comfortable accommodation, meantime I have noted you comment on breakfast service and we will continue to improve our services. I will look forward to welcome you on your next trip to the Pattaya city. Kind Regards Vikrant Chauhan Operations Manager
Resposta 07 d'agost 2017
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Mercure Pattaya Ocean Resort
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5,2
Colin, Regne Unit
Grup
Superior 2 llits
Estada de 10 nits en de juliol de 2017
To small for the number of people”
Nice hotel. Clean, nice pool, nice rooms, great staff. Wifi next to the pool on the 5th floor is terrible. Connection keeps dropping and it's slow. Wifi is good in the rooms Staff still unable to cook over easy eggs which are runny even though i put it in two previous reviews. I had to ask them to recook them. Breakfast is a scramble. The manager said that we should go before 9am as 9am to 10am are peak times. I'm on holiday, i don't want to set my alarm to get up early just because the hotel can't cope with the capacity - especially when they use the overflow rooms for conferences during breakfast time. Why not wait until after breakfast finishes for conferences. Try putting your guests first! Coffee machine still keeps breaking. Staff should show guests to a table rather than it being a free for all. Breakfast is an overall stressful experience. Elevator is still slow because the hotel can't cope with the capacity of guests. I previously said the tour desk was great. And they are but the car we booked to the airport in the morning took our ticket/receipt, confirmed it is us he is taking, and then after driving off with us in his car, he checked our room number again and decided he was actually taking other guests. So he turned around and drove us back and we changed cars moving all of our luggage. So this wasted precious time getting to the airport. Cleaning staff came to clean my room at 9am and woke me up. Granted i didn't put the do not disturb sign on but 9am is a bit early to be knocking on guests doors. Staff put some stained bedsheets on my bed. Looked like henna tattoo stains.
Comentat el 27 de juliol 2017
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6,8
KIT, Hong Kong
Parella
Superior Extragran amb vista sobre l'oceà
Estada de 2 nits en de juliol de 2017
Fit for family”
Room is new and clean, quite small though. We booked sea view superior room but the so called sea view is so disappointing. There is a construction site downstair with noises in the morning. Breakfast is ok but the restaurant is too small and need to wait a while for table. Swimming pool is small yet with a slide, so kids would love it. Walking distance to main tourist area but not it's not located in central part of it.
Comentat el 24 de juliol 2017
Dear KIT, Thank you for taking the time to tell us about your experience at Mercure Pattaya Ocean Resort. I am glad that in overall you enjoyed your stay. As for our faclities, their description and realistic pictures are available on our and our partners web sites. I am sorry that our location and the view from your room did not justify your expectations. Thank you again for your feedback and I hope that we can welcome you again in the near future. Sincerely, Nikolay Stoyanov Area General Manager
Resposta 07 d'agost 2017
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Mercure Pattaya Ocean Resort
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9,6
Sou, Portugal
Família amb nens grans
Superior Extragran amb vista sobre l'oceà
Estada de 3 nits en de juliol de 2017
Good hotel”
The hotel is stay good location, the hotel is good for family , the swimming pool good, breakfast is good only the room is small
Comentat el 23 de juliol 2017
Dear Sou, Thank you for your recent visit and for your online review. It was great to read that you found our location and services of a great value and I hope that we can welcome you again in the near future. Sincerely, Nikolay Stoyanov Area General Manager
Resposta 07 d'agost 2017
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8,0
Colin, Regne Unit
Grup
Superior 2 llits
Estada de 9 nits en de juny de 2017
Nice hotel but a few issues”
The staff are great, the hotel is very nice, i especially like the way they have a pool aimed at kids and one aimed at adults catering for the needs of the different types of tourists. The rooms are very clean, good internet, great tour desk, food is mostly good and location isn't bad. But we did have a few issues. 1) The elevator is extremely slow. Nearly every time you want to go out and come back you have to wait ages for the elevator. 2) On two occasions the cups in the bedroom weren't cleaned which suggests that the cleaning staff are not following procedures or cutting corners. 3) The staff who cook the eggs at breakfast are unable to make over easy eggs which are runny. They always overcook them and you end up with hard yokes. Even if you tell them to stop cooking the eggs they'll continue anyway. And the coffee machine keeps breaking. These may sound like minor issues but i'm staying 20 nights here and the problems start to really start to grate on you after a while. 4) The biggest issue, which prompted this review and i find totally unacceptable, was this morning when i went down for breakfast. It was busy and we had to line up outside the restaurant door to wait for a table. I travel a lot - much more than the average person as i spend around 3 months a year in different 4/5 star hotels - and this is the first time i have ever had to queue for a table at breakfast. There were just two people in our group and it's low season but we had to wait in a line with a bunch of other couples and families. For a 20 night stay there are lots of cheaper options for me in Pattaya but i choose to pay a bit more for quality and comfort. I wouldn't expect these issues with a hotel of this type and price and i think i'll consider other places to stay in the future.
Comentat el 20 de juliol 2017
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9,6
chayapol, Tailàndia
Parella
Superior Extragran amb vista sobre l'oceà
Estada d'una nit en de gener de 2016
Good”
Good
Comentat el 20 de juliol 2017
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10,0
Timothy, Estats Units
Família amb nens menuts
Suite llit King, vista sobre l'oceà
Estada de 3 nits en de setembre de 2016
Very Good”
Perfect for families with young children
Comentat el 19 de juliol 2017
Dear Tomothy, Thank you for your feedback on our recent stay with us. It was with pleasure to learn that you and you family had a nice time together and I hope that we can welcome you again in the near future. Sincerely, Nikolay Stoyanov Area General Manager
Resposta 07 d'agost 2017
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