Novotel Surabaya Hotel
Novotel Surabaya Hotel
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Habitació Novotel Surabaya Hotel
Habitació
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Vestíbul Novotel Surabaya Hotel
Vestíbul
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Vista interior Novotel Surabaya Hotel
Vista interior
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Piscina exterior Novotel Surabaya Hotel
Piscina exterior
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AL MAPA Novotel Surabaya Hotel
AL MAPA
Notable
Ubicació
7,4
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Novotel Surabaya Hotel

Molt bona ubicació
- a A 1,52 kilòmetres del centre
- Què hi ha a prop?
Notable
Basada en 1922 comentarisVeure el que han dit els hostes
7,5
/
10
Notable serveis
7,9
El 86% el recomanaria als seus amics
Relació qualitat preu7,6
Puntuació de la ubicació7,4
Aeroport més a propAeroport internacional de Juanda (SUB)
Distància des de l'aeroport10,3 km
  • Transport públic a 780 m

  • Enllaç amb l'aeroport

  • Wifi gratis a totes les habitacions

  • Bany calent

Opcions d'habitació
7,7
Molt bona
Confort i qualitat de l'habitació
Hi ha 5 viatgers mirant aquest allotjament ara mateixReserva ara abans que sigui massa tard!
Superior amb 1 llit tipus king amb vista sobre la piscina (Superior 1 king bed Pool View)
Superior amb 1 llit tipus king amb vista sobre la piscina (Superior 1 king bed Pool View)
...
  • Mida de l'habitació: 32 m²/...
  • Veure: ciutat
  • 1 llit extragran
Fixa les dates per veure preus
Superior piscina (Superior Pool)
Superior piscina (Superior Pool)
...
  • Mida de l'habitació: 32 m²/...
  • Veure: piscina
  • 2 llits individuals o 1 lli...
Fixa les dates per veure preus
Habitació Superior Extragran (Superior King Room)
Habitació Superior Extragran (Superior King Room)
...
  • Mida de l'habitació: 28 m²/...
  • Veure: jardí
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Superior amb 2 llits individuals amb vista sobre el jardí (Superior 2 single beds Garden View)
Superior amb 2 llits individuals amb vista sobre el jardí (Superior 2 single beds Garden View)
...
  • Mida de l'habitació: 32 m²/...
  • Veure: jardí
  • 2 llits individuals
Fixa les dates per veure preus
Superior amb 1 llit tipus king amb vista sobre el jardí (Superior 1 king bed Garden View)
Superior amb 1 llit tipus king amb vista sobre el jardí (Superior 1 king bed Garden View)
...
  • Mida de l'habitació: 32 m²/...
  • Veure: ciutat
  • 1 llit extragran
Fixa les dates per veure preus
Superior amb 2 llits individuals amb vista sobre la piscina (Superior 2 single beds Pool view)
Superior amb 2 llits individuals amb vista sobre la piscina (Superior 2 single beds Pool view)
...
  • Mida de l'habitació: 32 m²/...
  • Veure: piscina
  • 2 llits individuals
Fixa les dates per veure preus
Habitació Executiva 2 llits (Executive Twin Room)
Habitació Executiva 2 llits (Executive Twin Room)
...
  • Mida de l'habitació: 30 m²/...
  • Veure: piscina
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Doble 1 O 2 Llits Superior Amb Vistes Al Jardí (Double Or Twin Superior Garden View)
Doble 1 O 2 Llits Superior Amb Vistes Al Jardí (Double Or Twin Superior Garden View)
...
  • Balcó/terrassa
  • Banyera
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Double Or Twin Superior With Terrace
Double Or Twin Superior With Terrace
...
  • Mida de l'habitació: 32 m²/...
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Suite familiar gran oferta (Family Suite Hot Deal)
Suite familiar gran oferta (Family Suite Hot Deal)
...
    Fixa les dates per veure preus
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    Comentaris recents de clients

    Comentaris d'Agoda (1922)Comentaris de Booking.com (402)
    Neteja7,6
    Serveis7,9
    Ubicació7,4
    Confort i qualitat de l'habitació7,7
    Servei7,6
    Relació qualitat preu7,6
    Proporcionat per clients autèntics de Agoda
    Filtra els comentaris per:
    Idioma
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    日本語
    Nederlands
    amplia
    Tipus d'habitació
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Superior amb 1 llit tipus king amb vista sobre la piscina
    Superior amb 2 llits individuals amb vista sobre la piscina
    Superior amb 2 llits individuals amb vista sobre el jardí
    amplia
    1717 comentaris d'hostes verificats
    12345
    5,2
    kevin, Indonèsia
    Família amb nens menuts
    Superior piscina
    Estada de 2 nits en d'agost de 2018
    Suficient”
    Kolam renang kotor
    Comentat el 20 d'agost 2018
    7,6
    Notable
    Widya, Indonèsia
    Viatger de negocis
    Superior piscina
    Estada de 3 nits en d'abril de 2018
    Nice Pool”
    Nice pool with great view especially if you stay with your family. Unfortunately the room still noisy from the sound from the corridor or another room
    Comentat el 26 de juliol 2018
    5,6
    Jasmine, Brunei
    Parella
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en de juny de 2018
    One Nigh Stay”
    We stayed for a night - on our way to Mt Bromo. Price was reasonably decent. Cleanliness can be improved as it is under the Accor group. Towels and bedsheet have stained on them. Sweet wrappers were found when curtains were open. Overall stay was ok for the price.
    Comentat el 01 de juliol 2018
    10,0
    Excepcional
    Yulia, Indonèsia
    Persona que viatja sola
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada de 3 nits en d'abril de 2018
    Excepcional”
    Have a great stay here. Friendly staff, great ambience. Thumbs up!
    Comentat el 16 d'abril 2018
    Dear Ms. Yulia, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
    Resposta 25 d'abril 2018
    Novotel Surabaya Hotel
    6,8
    Fauzan, Indonèsia
    Viatger de negocis
    Superior amb 2 llits individuals amb vista sobre la piscina
    Estada de 3 nits en d'abril de 2018
    Not a really good experience ”
    I paid 2 rooms for 3 night only to get the fact that the rooms are not available. The gave us an offer to upgrade our room to (they called it) "suite" rooms. But it turned out that it's just an old apartment with low maintenance. The AC didn't work, rooms kinda dirty (smells like abandoned house), dust everywhere and dirty pillow. And the hallway to the rooms is dark (need more light). Actually their main rooms are good, but it looks like they keep selling rooms (which are actually sold out) so they can move customers to those old abandoned suites. The suites themselves are not even available on the Agoda or even Accor booking site. I booked the rooms 2 weeks before our check in date. I think they had enough time to inform us about the room condition and give us option. I hope they can do better in the future.
    Comentat el 10 d'abril 2018
    Dear Mr. Fauzan, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that few issues was not up to your expectations. Please rest assures that we will address these issues to the related department for further follow up as we avoid for the same issue to occur again in the future. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
    Resposta 30 d'abril 2018
    Novotel Surabaya Hotel
    8,0
    Excel·lent
    Randal, Canadà
    Parella
    Superior amb 1 llit tipus king amb vista sobre la piscina
    Estada de 6 nits en de març de 2018
    Nice hotel ”
    It’s an older hotel but they have done some nice upgrades.
    Comentat el 04 d'abril 2018
    Dear Mr. Randal, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. We always looking forward to welcoming you back in the near future. Sincerely Yours, Nurdiana Ika Sari
    Resposta 25 d'abril 2018
    Novotel Surabaya Hotel
    3,6
    Temmy, Singapur
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en de març de 2018
    Old hotel, smelled stale”
    Hotel room is old and smelled stale. There were stains on the bedsheets and bed cover. Holes can be found on the sofa in the room, due to someone putting out their cigarettes on them. Staff looks unwilling to help us change the room initially, and called us back only after we look disappointed.
    Comentat el 26 de març 2018
    Dear Sir/Madam, Thank you for your time to share with us on your experience. Having read your feedback, we sincerely apologize for the experience that you have to go through. We understand that it must have been an agonizing experience. Please rest assures that we are taking an appropriate measure to resolve this. Thank you Sincerely, Ganjar Laksmana
    Resposta 03 d'abril 2018
    Novotel Surabaya Hotel
    9,2
    Excepcional
    Censi, Indonèsia
    Parella
    Superior amb 2 llits individuals amb vista sobre el jardí
    Estada de 2 nits en d'agost de 2017
    Strategic Location!”
    Hotel located near center of city. Very easy to find food and anything else. The staff very polite and so helpful. The cleanliness excellent.. for budgeting traveler maybe too expensive if you make walking reservation, just book from agoda and you will get Special Rate
    Comentat el 12 de febrer 2018
    Dear Censi, Thank you for staying with Novotel Surabaya Hotel and Suite We are grateful that you have taking your time to share with us your feedback and it is a wonderful feeling to know that you have a pleasant experience. We will share this with our team as part of the acknowledgement of their hard work. Thank you Sincerely, Ganjar Laksmana
    Resposta 23 de febrer 2018
    Novotel Surabaya Hotel
    7,2
    Notable
    RAJA, Malàisia
    Família amb nens menuts
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada de 3 nits en de febrer de 2018
    Pleasant Stay!”
    From concierge, to housekeeping, waiter/waitress, front desk, spa staff, they are very helpful, friendly and attentive. Congrats and keep up the good work!! Very peaceful and serene environment in the hotel area. nice buffet breakfast but limited quantity. Areas that can be improve: kids club need to be upgraded with new toys and more clean, and the spa ambiance need to be more warm and comfy. Overall, im very satisfied with my stay and my daughter love to visit Novotel Surabaya again. thanks!
    Comentat el 06 de febrer 2018
    Dear Raja, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
    Resposta 10 de març 2018
    Novotel Surabaya Hotel
    3,6
    Alistair, Malàisia
    Parella
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en de novembre de 2017
    Terrible”
    Arrived late,as advised,and asked for wake-up call and taxi for the morning,neither of which materialised. Had to go back to reception to get WiFi details,nobody answered calls from the room. Hotel has no lift !! Pealing paintwork. If you do not have a Accor card(physically) breakfast is double the price.
    Comentat el 01 de desembre 2017
    Dear Alistair, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
    Show more
    Novotel Surabaya Hotel
    8,0
    Excel·lent
    David, Regne Unit
    Parella
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en d'octubre de 2017
    Nice resort style hotel in the city”
    Nice pool and nice breakfast. We only had 1 night there, would have liked to have stayed 1 more to enjoy the facilities more. Warning: there is a mall " just down the road" which looks walkable, but better to take a taxi or becak, especially at night 😊
    Comentat el 30 de novembre 2017
    Dear Mr. David, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
    Resposta 16 de desembre 2017
    Novotel Surabaya Hotel
    8,0
    Excel·lent
    Acil, Indonèsia
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en d'abril de 2017
    Good hotel than price”
    Good hotel than price
    Comentat el 22 de novembre 2017
    Dear Acil, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
    Resposta 16 de desembre 2017
    Novotel Surabaya Hotel
    7,6
    Notable
    Adrian, Indonèsia
    Persona que viatja sola
    Superior amb 2 llits individuals amb vista sobre el jardí
    Estada de 2 nits en de setembre de 2017
    nice place to stay”
    a bit expensive, but i love stay here.. no recommended for kid, smokers at lobby, i got room with smoking room althought i book through agoda for non smoking room.. this disturb my one night stay.
    Comentat el 14 de novembre 2017
    Dear Mr. Adrian, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
    Resposta 16 de desembre 2017
    Novotel Surabaya Hotel
    4,8
    Maju, Indonèsia
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre la piscina
    Estada de 2 nits en de novembre de 2017
    downgrading star hotel”
    check in was fast however due to late check in around 9:30pm no staff walked me in to the room. the room was spacious but the sheet was stained. the cieling was damaged so i couldn't closed the bathroom's door. the bfast was so so and you need a luck to have a seat since the restaurant was small. day 2 the variety of food were less my expectation. the staff not too friendly. if you want to use fitness facility you need to bring your ID since it is the rule of the hotel, which i think this is an awful rules. the internet was slow and getting slower at night.
    Comentat el 11 de novembre 2017
    Dear Mr. Maju, Greetings from Novotel Surabaya Hotel and Suites Thank you for taking your time to inform us on your experience during your time at the hotel. Having read to your writings, we sincerely apologize that there were challenges during your stay. We have enforced our Housekeeping to be more details on the room quality as well as the F&B team in providing seats to our guest. Please rest assures that our team will put extra effort to ensure a better experience for our guest. The access for the gym for our guest are their room key and this is to diffrenciate between our inhouse guest and our fitnes member. We also assuring that our Internet Connection is up to 1Mbps per room with dedicated connection. We hope that you still reserve the confidence for the hotel. We believe that should you returned to stay with us again, you will experience a more enjoyable stay compare to the previous one. Thank you Sincerley, Ganjar Laksmana
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    Novotel Surabaya Hotel
    8,4
    Excel·lent
    titis, Indonèsia
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada de 2 nits en d'octubre de 2017
    good location”
    it has good location, near from wonokromo and only need 10 minutes from bungurasih.
    Comentat el 29 d'octubre 2017
    Ibu. Titis Yang Terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Ibu selama kunjungan Ibu di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan menyampaikan pengalaman Ibu kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Untuk beberapa kekurangan yang mungkin atau telah terjadi, saran dan komentar Ibu akan pastinya kami jadikan masukan yang sangat penting. Sekali lagi kami ucapkan terima kasih atas kesediaan Ibu untuk menyampaikan pengalaman Ibu, dan kami berharap kunjungan Ibu selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Ganjar Laksmana
    Show more
    Novotel Surabaya Hotel
    7,6
    Notable
    Felix, Indonèsia
    Parella
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en de setembre de 2017
    A resort in the city”
    This is a resort style hotel in the city area. Although not exactly in the city center, you can go anywhere in less than an hour. Room size is big enough and clean. It's a bit outdated, maybe need some refurbishment to compete with other competitors.
    Comentat el 24 d'octubre 2017
    Dear Mr. Felix, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
    Resposta 30 d'octubre 2017
    Novotel Surabaya Hotel
    8,8
    Excel·lent
    pradi, Indonèsia
    Família amb nens menuts
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada d'una nit en d'agost de 2017
    Good for young children”
    Nice swimming pool. Clean. Good breakfast
    Comentat el 22 d'octubre 2017
    Dear Mr. Pradi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
    Resposta 30 d'octubre 2017
    Novotel Surabaya Hotel
    7,2
    Notable
    Derek, Regne Unit
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada de 2 nits en d'octubre de 2017
    Notable”
    There was a party happening while i was there and it seemed there wasn't enough staff or even room particularly at breakfast. I had to take my breakfast to my room as there was no where to sit. The following day there were tables available but with no cutlery on them as they hadn't been replaced. The wifi was very poor
    Comentat el 07 d'octubre 2017
    Dear Mr. Derek, Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. We have brief our team at F&B to improve the concerns. Please rest assures that the issue will be highlighted and follow up by the related department as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. Sincerely, Ganjar Laksmana
    Show more
    Novotel Surabaya Hotel
    6,8
    Teguh, Indonèsia
    Viatger de negocis
    Superior amb 1 llit tipus king amb vista sobre el jardí
    Estada de 2 nits en de setembre de 2017
    Ok nice place and good enought for business trip”
    Many kinds of foods
    Comentat el 02 d'octubre 2017
    Dear Mr. Teguh, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
    Resposta 03 d'octubre 2017
    Novotel Surabaya Hotel
    9,2
    Excepcional
    Ranti, Indonèsia
    Família amb nens menuts
    Estada d'una nit en de desembre de 2014
    Nice hotel for weekend getaway”
    Novotel Surabaya is a nice and cozy hotel near to Surabaya city center, but the surrounding atmosphere makes you feel like far away from the city bustling. Sweet escape for the weekend!
    Comentat el 29 de setembre 2017
    Dear Ms. Santi, Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience. We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better. We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future. Sincerely, Ganjar Laksmana
    Resposta 03 d'octubre 2017
    Novotel Surabaya Hotel
    12345
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