Notable 8,2
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Notable



de 1049 comentaris
  • Neteja 8,7
  • Serveis 8,9
  • Ubicació 7,5
  • Comoditat de l'habitació/Nivell 8,8
  • Actuació del personal 8,8
  • Relació qualitat preu 7,9
  • Menjar/menjador 7,6
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Helena, Hong Kong
Famílies amb infants petits
Vista sobre la llacuna
Estada de 4 nits en de febrer de 2016
A Taste of Cebu for a First Visit
The various facilities and how all of them have been maintained to its highest standard. 2.Theme nights with great food and entertainment. 3. Frendly Staff
Overall, it was a great vacation. I booked through Agoda for 3 adults, 1 chlld and 1 infant but was asked to pay an additional of USD191 upon check in as they would need to charge for the 3rd adult. I believe there must have been a communication breakdown . The check-in experience or the reception staff would be the only area of my critique that I felt the resort being less hospitable. The Receptionist whom I believe to be a Korean National spoke basic English and when the exchange of conversation get a bit more complex, she would not be able to understand well to convey my message about booking for 3 adults already. Since we have 2 younger children in the party and after a day of traveling, we decided to pay the additional amount and left it at that. On the second day, I passed the reception area and asked another receptionist to see if I can have some more cookies for the children but was told that they would only give out one time upon check-in. I have a Marriott and Hilton member/s for many years and that a flow of cookies and juices in the afternoon at the reception area would have been by far a better arrangement for the guests rather than just a one time offer. I also felt that the response and the looks that this receptionist gave me were that I was a "greedy" guest, asking for more cookies!! The rest of the stay we made the best out of it. I enjoyed the Spa experience and thought the staff and facilities were top-notched. Regards, Helena Du
Comentat el 11 de febrer 2016
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Rachel, Filipines
Famílies amb infants petits
Costat de la llacuna
Estada de 3 nits en de gener de 2016
Perfection
We loved it so much we're tempted to go back again. our daughter was so happy there and so were we.
Comentat el 05 de febrer 2016
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Amor, Austràlia
Parelles
Vista sobre la llacuna
Estada d'una nit en de gener de 2016
Lots to do
Activities, facilities and service
The resort has many activities on offer from free bike riding to rock climbing. We enjoyed frolicking in the many lagoons. The rooms were nice, good location and with the buggy called, access was very easy. Restaurants are probably the best you will get on the island. It was good value and clean, but not spectacular. Views from our room and the jetty were amazing. During the 3rd Sunday or January, Sinulog is on. So they had charter buses and took us to the parade, set a a spectacular viewing tent along with lunch. T-shirts were 250 pesos, but very well staffed, they even take you to the toilet. Transition to downtown Sinulog and Airport transfer was seamless. Thank you also to the butler who can access that extra mile in customer service. A bit pricey, but you get what you pay for. Safe, clean and good quality of fun things to do in the resort.
Comentat el 22 de gener 2016
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USEOK, Corea del Sud
Parelles
Costat de la llacuna
Estada d'una nit en de desembre de 2015
Fantastic resort
View, Pool, Kindly staff
Very fantastic resort, We had great time here. !!
Comentat el 06 de gener 2016
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jing, Xina
Viatger de Negocis
Costat de la llacuna
Estada de 2 nits en de gener de 2016
very good
view
The front desk of the hotel to have a male head of the service attitude is very bad, the other is impeccable
Comentat el 06 de gener 2016
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Michael, Estats Units
Famílies amb infants petits
Costat de la llacuna
Estada d'una nit en de desembre de 2015
Did Not Meet My Expectations
Housekeeping is very attentive and quick to respond. The staff driving the golf carts are friendly.
I recently stayed at Plantation Bay Resort & Spa and was disappointed several times during my stay. I really expected a much more relaxing weekend, but the staff saw to it to spoil my stay. I was told my kids were laughing too loud at the pool (first I was told it was disturbing people in the poolside restaurant then when i asked why those guests are being treated with more respect than i am they changed the reason that it was too distracting to their lifeguard), i felt the breakfast choices could have been better explained and was basically told by the front desk staff my wife was a liar which was extremely out of line by the staff when I asked about why the breakfast choices were not properly explained to us by the waitress in the restaurant. There is an ala carte breakfast menu that is half the price of the buffet breakfast but when you ask about it the staff don't tell you about it even though there are signs every where in the resort. For a resort that touts itself as being 5 star it falls well short. You can't even enjoy a meal by the pool, when you order food from the pool side restaurant they refuse you entry if you are in your swimming gear and make you stand outside and order food and it is delivered to you in a plastic bag in styrofoam containers, like you are ordering take out food from a local restaurant. For a resort that always publishes pictures of their swimming pool and pool area they really don't like people to enjoy it. There are a lot of other more friendly resorts in Mactan where kids enjoying themselves is not going to be a problem. Every other resort will serve you food on a real plate instead of styrofoam containers. And most other resorts include the breakfast in the room rate.
Comentat el 18 de desembre 2015
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neal, Filipines
Famílies amb infants petits
Suite d'Una Habitació
Estada d'una nit en de desembre de 2014
Relaxing and fun
Lagoon, ambiance, peaceful
Comentat el 09 de desembre 2015
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Violeta, Estats Units
Famílies amb infants petits
Vista sobre la llacuna
Estada de 2 nits en de març de 2015
Best hotel and staff I ever seen
The staff, the atmosphere and the water activities
My children enjoy this resort so much that we'll come back next year. Good price and excellent service
Comentat el 03 de desembre 2015
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li, Singapur
Famílies amb infants petits
Costat de la llacuna
Estada de 3 nits en de novembre de 2015
a great place for family
1. staff are helpful
Comentat el 01 de desembre 2015
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RENCEL, Filipines
Grups
Suite d'Una Habitació
Estada d'una nit en de novembre de 2015
Clean,Huge and Fantastic pool
Pool is open 24/7, Huge rooms
Stayed with friends and we enjoyed a lot especially that the pool was open the whole night. Great rooms and huge bathrooms! Service was also great!
Comentat el 16 de novembre 2015
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