Dear Pierre, Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Khon Kaen Raja Orchid. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Dongha Shin Guest Experience Manager

Dear Nicholas, Thank you for your fabulous feedback on your recent stopover experience at Pullman. I will definitely share your kind compliment to the team and I’m sure that this feedback would make them proud and happy. Big credit to Pullman Team for their dedication and hard work. We appreciate all your compliments and we are delighted that everything that we offered; room, swimming pool and our service were to your liking. Looking forward to welcoming you back for another 'stopover' Dongha Shin Director of Guest Experience

Dear Khun Pradchaya, thank you for taking the time to review your recent stay with us. I am thrilled to read that our hotel has always been your favorite!. We always strive to deliver the best experience for our guests. Sincerely apologize for your recent experience in lobby Bar. The service you received is not to be tolerated at all. Please be assured that we have treated your incident with utmost importance and I have carried out an investigation into what happened and corrective action is taken in place. However I do understand that this issue has contributed to a disappointing stay indeed. I hope that we will be given the pleasure of you visiting us in the near future to showcase to you our true hospitality and ensure that you are well looked after. kind regards Dongha Shin Director of Guest Experience

Dear Jay, Thank you very much for taking the time to share such a wonderful review after your recent stay! We are delighted to know that you were pleasantly surprised by our hotel. Not only due to our most friendly and knowledgeable but moreover by our wonderful products such as the excellent Pullman bedding, special menu "Egg Benedict" proudly presented by our head chef himself and the brand new renovated fitness with all kinds of equipment. It's an absolute pleasure offering our guests a comfortable and relaxing stay in the hustle and bustle of the busy city life and we are pleased to know that it's exactly how you experienced it. Thank you very must for your constructive advice on our carpets and the pool. That being said, rest assured that your kind advice will be taken into consideration for the next renovation project, as we are continuously looking at ways to meet our guests’ expectation. We are looking forward to welcoming you back. Dongha Shin Director of Guest Expe

Dear Thalerngsak, Thank you for taking the time to post your review about your recent stay with us. I am delighted that you found the location of the hotel great for chillout. We really are right in the centre of the city allowing you access to so much of the famous sights and attractions by foot. I hope this was one of many great stays and we have the opportunity of welcoming you back to our hotel soon. Kind Regards Dongha Shin Director of Guest Experience

Dear Atchaporn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dongha Shin Director of Guest Experience

Dear Bruce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dongha Shin Director of Guest Experience

Dear Richard, our loyal guest. It is always exciting to read compliment from our loyal guest. We always strive to deliver the best experience for our guests and I am extremely pleased to hear that you found our hotel still remain the best in Issan region. Once again, thank you very much for your 10years loyalty with us, We greatly look forward to welcoming you on your next stay! Kind Regards, Dongha Shin Guest experience manager

Dear Anthony, We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Dear Narueporn! You’ve just made my day!! Thank you for sharing your amazing review o. I am happy to hear that #team Pullman went above and beyond to ensure your stay was nothing short of a great experience. I have already shared your compliment with our breakfast team and we are indeed delighted to please every guest with our personalized service to fulfil all the needs of our guest’s preference. We really appreciated that you recommend our hotel for those who need comfort and well services accomodations” and it’s really one of the most important things that we’d like our guest to feel every time they are with us. Millions of thank you for your recommendation towards our genuine hospitality. We are looking forward to welcoming you back to your home away from home! Dongha Shin Director of Guest Exprerience

Dear Stephen, We are so thrilled to read that our passionate team made your stay comfortable! In regards to the noise produced from the bustling streets below, our team are aware and this year we will be addressing this issue. I would like to sincerely apologize for the experience had on behalf of the team. On the meanwhile, for your next stay we can ensure we allocate rooms at the front of our property ensuring a more comfortable sleep. The team look forward to welcoming you back to our home again in the near future, however for now wishing you a great week ahead. Sincerely, Dongha Shin Director of Guest Experience

Dear Ingemar, Thank you for choosing Pullman Khon Kaen Raja Orchid and for providing us with your valuable feedback. It gives me great pleasure that you enjoyed you stay. We appreciate your comments on our fantastic staff! We will gladly share these positive comments to keep up the high standard that we have set for ourselves. As a team, we continuously work on maintaining our standard of service to ensure each and every experience is a memorable one. It is something we constantly work towards and your feedback serves as a wonderful encouragement to the staff. Thank you for communicating your experience to us and I sincerely hope that we may welcome you back here at Pullman Khonkaen Raja Orchid. Yours sincerely, Dongha Shin Director of Guest Experience

Dear Paul, Thanks for leaving such a glowing feedback . Your kind feedback is certainly most appreciated as you know us so well. Keeping our rooms & restaurants offering to be able to exceed our guest satisfaction is what drive this team and it is extremely rewarding to read that our effort have been noticed. I shall pass your kind compliment to the team and I’m sure this feedback would bring a lot of smiles to them. Pullman Khonkaen is looking forward to welcoming you back home. Best Regards, Dongha Shin Guest Experience Manager

Dear Mr Charles Thank you for posting your review and of course terribly sorry that your experience did not meet your expectation especially as one of our loyal guest. I personally investigated with the team and they confirmed me your request of high floor was clearly put in our system. We try our best to time our service levels well, tailored to each of our guests, your room was upgraded to one of our suite room. However please accept my sincere apology for the disappointment with low floor offering due to high occupancy. Most guest are usually very positive on this forum about it but we certainly take your comment very seriously. Breakfast experience and selection are something we work hard on all the time to improve the quality and service in order to fit any of our guest preferences. Rest assured that your constructive feedback has been taken on board for further improvement and our sharp reminder that complacency has no place at Pullman KK Dongha Shin Front Office Manag

Dear Roger, Thank you for sharing your superb review We are thrilled to read such wonderful feedback and very pleased to hear that you love to stay with us! This is exactly what we want our guests to feel; A warm welcoming check-in, comfortable bed, good quality of foods and the great service that is above and beyond. Big credit to #teampullman who made your stay extraordinary. We can’t wait to welcoming you back to your home away from home. Best Regards, Dongha Shin Guest Experience Manager

Dear Hans, We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback from our 20 years of loyal guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve and maintain the quality of our services and product that you experienced 20 years ago. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongha Shin Director of Guest Experience

Dear Terry, Thank you for your gracious review. Our iconic views of the Khonkaen skyline is indeed breathtaking and the perfect location for the any kind of purposes. Not only is our location central but also extremely convenient. We are only a stroll away from the Central Plaza, Bars & restaurants, and various tourists’ hot spots with good vibes as you mentioned. I will be sure to pass on your kind comments to all. We greatly look forward to welcoming you on your next stay! Kind Regards, Dongha Shin Director of Guest Experience

Dear Ariyaporn, thank you for choosing to stay at our hotel and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. Regarding lack of attention, It is by no means the usual excellent service our team strive to deliver and necessary corrective action is being taken with the team involved. Thank you once again for sharing your comments, the team and I hope we will have the pleasure to welcome you again to our home in the future. Kind regards, Dongha Shin Director of Guest Experience

Dear Varanyoo, Thank you for your wonderful review. Our iconic views of the Khonkaen skyline is indeed breathtaking and the perfect location for the any kind of purposes. Not only is our location central but also extremely convenient. We are only a stroll away from the Central Plaza, Bars & restaurants, and various tourists’ hot spots In regards to our breakfast, I shared your review already to our Chef to look into the room service items in order to improve or rearrange our setup in order to meet every guest expectation. We greatly look forward to welcoming you on your next stay! Kind Regards, Dongha Shin Director of Guest Experience