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Sanctuary Nam Ngum Beach Resort

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Basada en 72 comentarisVeure el que han dit els hostes
7,9
El 89% el recomanaria als seus amics
  • platja privada

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Opcions d'habitació
Bungalou Superior (Superior Bungalow)
...
  • Veure: llac
  • 28 m²/301 ft²
  • 1 llit gran o 2 llits indiv...
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Bungalou Suite (Suite Bungalow)
...
  • Veure: llac
  • 70 m²/753 ft²
  • 1 llit extragran o 2 llits ...
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Bungalou de luxe davant de la platja (deluxe bungalow beachfront)
...
  • Veure: llac
  • 60 m²/646 ft²
  • 1 llit gran o 2 llits indiv...
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Deluxe Double Room - Water Activity Package
...
  • 60 m²/646 ft²
  • balcó/terrassa
  • 1 llit extragran o 2 llits ...
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Suite - Outdoor Activity Package
...
  • 58 m²/624 ft²
  • balcó/terrassa
  • 1 llit doble
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Suite - Water Activity Package
...
  • 58 m²/624 ft²
  • balcó/terrassa
  • 1 llit doble
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Superior Double Room - Outdoor Activity Package
...
  • 90 m²/969 ft²
  • balcó/terrassa
  • 1 llit extragran o 2 llits ...
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Deluxe Double Room - Outdoor Activity Package
...
  • 60 m²/646 ft²
  • balcó/terrassa
  • 1 llit extragran o 2 llits ...
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Comentaris recents de clients

Comentaris d'Agoda (72)
Selecciona el tipus de viatgers
Neteja8,4
Serveis7,8
Ubicació7,6
Confort i qualitat de l'habitació10,0
Servei7,6
Relació qualitat preu8,1
Menjar i àpats8,0
Proporcionat per clients autèntics de Agoda
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47 comentaris autèntics
12345
7,6
Pauline, França
Parella
Bungalou Superior
Estada d'una nit en de gener de 2018
The best hotel from all my travels, everything is perfect !
This hotel is perfect for people looking for quiet and nature. The lake environment is beautiful. The room we had was wonderful with an amazing view from the bed in the lake. All the staff is very friendly and helpful in order to spend good time and relax. The price is really worthfull for the quality. We would like to spend more time there !
Comentat el 06 de gener 2018
Dear Customer, On behalf of the entire Sanctuary Hotels and Resorts team we wanted to thank you for the glowing review you posted on us. Thank you for boasting our unique location by the Nam Ngum lake and the panoramique lake views that offers the Resort We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. Thank you for your lovely comments on our helpful staffs. Your positive message have been shared with our team. We hope to have the pleasure of welcoming you once again soon,
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Sanctuary Nam Ngum Beach Resort
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4,8
Panha, Cambodja
Família amb nens menuts
Bungalou de luxe davant de la platja
Estada de 2 nits en de novembre de 2017
Acceptable
the reception was bad ever; i feel like i am the one serving them not they do.
Comentat el 19 de novembre 2017
Dear customers, Thank you for taking the time to post a comment on our Agoda page. My team and I are sorry to hear that we failed to meet your expectations. We will do our best to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the department concerned to find an appropriate solution. Be sure however, we work constantly to improve our services and the ones we give to our customers Once again I wanted on behalf of the whole time to apologize for the inconvenience you encountered. We hope to see you nevertheless again very soon. We wish you a pleasant day and a good continuation in Laos. Sincerely yours, The Sanctuary Hotels & Resorts team .
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Sanctuary Nam Ngum Beach Resort
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10,0
Carolline, França
Família amb nens menuts
Bungalou de luxe davant de la platja
Estada de 2 nits en de novembre de 2017
Excellent quiet place for a family
Our stay was perfect!
Comentat el 17 de novembre 2017
Dear customers, On behalf of the entire team Sanctuary Hotels and Resorts, we wanted to thank you for the kind comment that you left on Agoda page. It has made our day. We were delighted to be able to bring you entire satisfaction. Indeed, we make sure to provide you with the greatest level of service and satisfaction at the Nam Ngum Resort. We do hope to welcome you again very soon. Meanwhile, Sanctuary hotels and resorts and I wish you a pleasant stay in Laos. Best regard,
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Sanctuary Nam Ngum Beach Resort
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4,8
Craig, Regne Unit
Parella
Bungalou Suite
Estada de 2 nits en de novembre de 2017
Mixed Feelings
Looking for a retreat for 2 nights to relax. The location was beautiful but was a frustrating stay with so many things going wrong for just 2 nights. Jacuzzi taps and control panel were broken meaning we spent about 15 minutes in total using it and the next day the water was turned off to our room for a number of hours. We had laundry down at the hotel and had a pair of pants returned burnt from an iron. They offered to pay the cost but instead we took them up on the offer of free drinks at the restaurant that night although when we ordered they said they could only give us 60% off. The real disappointment was the restaurant or more the lack of training for the friendly staff. Entrees and drinks were served after the main course and when the main was brought out we were told the other main we had ordered was not available so we took it in turns to eat. The BBQ buffet was a real let down with undercooked chicken wings dry kebabs/pork and fish all for $18!!!!! Although the hotel is only rated as 3 stars for the price you pay in Laos we expected a lot more. Change the name to Nam Ngum letdown resort.
Comentat el 12 de novembre 2017
Dear Customer, We are very disappointed to hear that we were not able to meet your expectations. We are sorry for the jaccuzi problems. I am personally committed to convey your inconvenience to the department concerned to find an appropriate solution and future outcome. Indeed we are sincerely apologetic for your pants. To express our regret, we offered you a discount on drinks from the restaurant and a free bottle of wine. Moreover, we relayed your remarks to our chef. Be sure, that we continually work on improving our services to reach the satisfaction of our customers. That is why, feedback is highly appreciated. However our commitment is also that our customers find total satisfaction, therefore, should you wish to renew the Sanctuary experience we will not fail to suggest an unbeatable offer. We do hope to welcome you again very soon to prove that we have been able to consider your comments, please accept our respectful greetings, The Sanctuary Hotels & Resorts team
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Sanctuary Nam Ngum Beach Resort
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7,6
Khampheng, Laos
Família amb nens menuts
Bungalou de luxe davant de la platja
Estada d'una nit en de novembre de 2017
food
Everything is good except food, food is not enough delicious
Comentat el 08 de novembre 2017
Dear customers, Thank you for having left a comment and for sharing your experience. The team and I are delighted to have been able to bring you satisfaction. Indeed, it is fundamental for us to satisfy our valued customers and we do our best to ensure a service worthy of your expectations. Given the inconvenience during your meal have experienced, I personally will take care of relaying the problem to our chief. We would like, on behalf of the whole team, to send you our sincere apologies for the inconvenience. We hope to have the pleasure of welcoming you once again soon, The Sanctuary Hotels & Resorts team
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Sanctuary Nam Ngum Beach Resort
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7,6
Scott, Canadà
Grup
Bungalou de luxe davant de la platja
Estada de 2 nits en d'octubre de 2017
It's a really nice place but it's far away from town!!
it's a half-hour motorbike ride from city center to this remote location. Which is fine if you want to be in a remote place, but it might be hard to get a tuktuk back to your resort late at night, and driving a motorbike back late is dangerous and honestly it's hard to find.
Comentat el 15 d'octubre 2017
Dear customers, Thank you for having left a comment and for sharing your experience. It is true that the hotel is situated approximately 25km from Vang Vieng, away from the hustle and bustle. We opted for a calm and serene atmosphere as our aim was to offer our customers a place dedicated to relaxation: a sanctuary, haven of peace, allowing one to relax, whilst enjoying the beautiful view of the lake, the different water activities and swimming pool. We do try and make our location clear but sorry if it turned out to be a missed information for you. I wish to apologize once again on behalf of the team for the inconvenience caused. We nevertheless, do hope to welcome you again very soon. The Sanctuary Hotels & Resorts team
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Sanctuary Nam Ngum Beach Resort
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6,0
VONGMANY, Laos
Família amb nens grans
Bungalou Superior
Estada de 3 nits en d'octubre de 2017
Suficient
very beautiful place, beautiful view with the Num Ngum lak nice bed / good sleep with soft mattress we have a good holiday and good stay we need to come back again but : same menu for us with same same breakfast for 3 days : fried noodle with vegetable / no meat same fried eggs fried rices with egg and vegetable sausage finished early morning everyday and bread , some day at 9 am is finish, no more to fill, you could not cook 2 breads together, because 1 side of the electric cooker is not work same fruit breakfast no tissue , no napkin on table for cleaning mouth. maid not clean on floor 100% , our foot is black color a woman at reception does not smile every time when i talk with her we have 2 room, maid clean only 1 room , other room of my children maids don't come to room for cleaning, not fill complimentary drinking water , not change new towel for my children the road to resort is not good with many big hole thank you Vongmany from Vientiane, Laos
Comentat el 09 d'octubre 2017
Dear Customers, Thank you for posting a review on the Nam Ngum Beach Resort Agoda page. We are pleased that you appreciated the peaceful setting, where you can enjoy the magnificent view of the lake, surrounded by mountains. We are sorry if you did not have a full assortment during your stay. Indeed the electric cooker has been replaced since. We took your remarks into account and made a meeting with the staff for what needs to be made available on the tables. Regarding the cleaning of the rooms, we did not go into your children's room, as the sign ‘’do not disturb’’ was placed on the handle door. In this case we do not allow ourselves to enter the rooms. Regards, The team
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Sanctuary Nam Ngum Beach Resort
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4,8
Hye, Corea del Sud
Parella
Bungalou Suite
Estada de 2 nits en d'octubre de 2017
Nice swimming pool, but bad location
I enjoyed the swimming pool with great lake view! I reserved the room with large bathtub, but there was a problem with using hot water. (The staff told us to wait for all night and use it tomorrow morning. Very disappointed moment..) The location is 30min from Vangvien. You can use minivan for 170,000kip (very expensive price in Laos).
Comentat el 06 d'octubre 2017
Dear customers, Thank you very much for your interest in the Sanctuary Nam Ngum Beach Resort. We are pleased to learn that you appreciate the environment of our hotel, indeed the Nam Ngum takes advantage of an exceptional natural setting, with its sandy beach and swimming pool on the lake, but also the water activities for your enjoyment. My team and I are sorry to hear that we failed to meet your expectations. We apologize for not processing the problem in real time. We will do our best to improve our service. For 170,000 you can take advantage of a private transfer, but you can enjoy fixed transfers which rates are less expensive. Hoping sincerely to welcome you again to prove that we have been able to consider your comments, please accept our respectful greetings, Best regards, The Sanctuary Hotels & Resorts team
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Sanctuary Nam Ngum Beach Resort
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6,0
thomas, Regne Unit
Persona que viatja sola
Bungalou Suite
Estada de 2 nits en de juliol de 2017
Suficient
Didn't like the fact that I stayed in room 10 and in 3 occasions I had strangers walk across my private outdoor space one even banged a plastic bottle on my window this was not a budget room either just plainly poorly thought out on the way the that this particular room seems to have poor demarcation of boundaries!
Comentat el 29 de juliol 2017
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8,0
trirattana, Tailàndia
Grup
Bungalou Superior
Estada de 2 nits en de juliol de 2017
Location
Everything was perfect but out of center Vangvieng (23 Km). If you have personal car should be fine. Love this place.
Comentat el 12 de juliol 2017
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