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Swissôtel Resort Phuket Kamala Beach Suites

Té alguna pregunta per a Swissôtel Resort Phuket Kamala Beach Suites?
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Basada en 662 comentarisVeure el que han dit els hostes
8,0
El 83% el recomanaria als seus amics
  • Enllaç amb l'aeroport

  • 340 m de la platja

  • Wi-Fi gratuït en totes les habitacions

  • sauna

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Opcions d'habitació
Tres suites dormitoris de luxe (Three - Bedroom Deluxe Suite)
...
  • Veure: sense vistes
  • 95 m²/1023 ft²
  • 2 llits individuals i 1 lli...
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Suite Deluxe 2 Habitacions (Two-Bedroom Deluxe Suite)
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  • Veure: piscina
  • 62 m²/667 ft²
  • 2 llits individuals i 1 lli...
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Suite 2 habitacions, vista sobre la piscina (2 Bedroom Suite Pool View)
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  • Veure: piscina
  • 62 m²/667 ft²
  • 2 llits grans i 1 llit extr...
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One-Bedroom Pool Terrace Suite
...
  • Veure: piscina
  • 43 m²/463 ft²
  • 1 llit extragran
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Suite 1 Habitació Deluxe (One-Bedroom Deluxe Suite)
...
  • Veure: piscina
  • 43 m²/463 ft²
  • 1 llit extragran
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Comentaris recents de clients

Comentaris d'Agoda (662)Comentaris de Booking.com (493)
Selecciona el tipus de viatgers
Neteja8,2
Serveis8,0
Ubicació7,1
Confort i qualitat de l'habitació8,5
Servei8,3
Relació qualitat preu8,1
Menjar i àpats7,7
Proporcionat per clients autèntics de Agoda
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Tipus d'habitació
Tres suites dormitoris de luxe
Suite 1 Habitació Deluxe
Suite Deluxe 2 Habitacions
Suite 2 habitacions, vista sobre la piscina
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586 comentaris autèntics
12345
8,0
debbi, Austràlia
Família amb nens menuts
Tres suites dormitoris de luxe
Estada de 5 nits en de gener de 2018
pretty good
Hotel facilities very good if you are traveling with children. Great position but service lacking.
Comentat el 11 de gener 2018
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7,6
Roger, Estats Units
Parella
Suite 1 Habitació Deluxe
Estada de 10 nits en de desembre de 2017
Good price - great location. But a bit outdated.
We stayed for 10 days over Christmas. We chose this hotel for proximity to Kamala beach and it couldn’t be more convenient. The pool is great, and everything is reasonably priced. We didn’t eat much more than a sandwich during our stay, but the food looked okay. The rooms could use an upgrade that’s for sure. We stayed in a pretty disappointing run-down 1-bedroom suite on the ground floor. The couch was falling apart (literally), and the bed was as hard a rock. The whole unit just seemed old. The shower also had a sewage smell. You could tell that it’d seen it’s fair share of fun. Oh - and Curiously, there were no door hangers, so every morning the maid opened the door, and we told him/her to please come back later. A bit odd to say the least. But hey, this is a great resort. Just make sure to book at a discount, and ask for a new room. We had a great time despite the issues with the room.
Comentat el 08 de gener 2018
Dear Roger Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay and thank you for letting me know your feedback. I am sorry to hear that you have experienced some issues with the room and I do apologize for this. I will get my engineering team to look into your feedback and act accordingly. Each room should have door hangers in the room but it might be that in this rooms they have disappeared. I will get our housekeeping team to check and replace this. I appreciate your comments as you help me to improve our services and product quality. Once again thank you very much and I am looking forward to welcome you again very soon. Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
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9,2
MUHAMMAD, Pakistan
Família amb nens menuts
Suite Deluxe 2 Habitacions
Estada de 3 nits en de desembre de 2017
Good hospitality
We were with 3 young children and enjoyed very much specially their hospitality, cleanliness and overall service. Pool is good and kids club is also fairly equipped.
Comentat el 08 de gener 2018
Dear Muhammad Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a fantastic stay and thank you for letting me know. I am looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
Resposta 09 de gener 2018
Swissôtel Resort Phuket Kamala Beach Suites
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6,0
Holly, Corea del Sud
Família amb nens menuts
Tres suites dormitoris de luxe
Estada de 6 nits en de desembre de 2017
Overall good experience.
Overall we had a good experience. We stayed in the three bed-room suite. The suite had a kitchen with a stove, but didn't have any cooking appliances or dishes which made this feature useless. They did have these things for available an additional fee. The air conditioners leaked water onto the floor. There was very little water pressure for the showers and the hot water ran out quickly. The pool was nice, but some of the tiles were loose or broke off and had sharp edges. I actually cut my foot on one of the sharp edges. The breakfast buffet was great and I would recommend getting it when you book the room. I do wish that the hotel was more accessible to nearby restaurants or shops, although, it was nice to be a little secluded from everything. The staff were very nice and helpful.
Comentat el 05 de gener 2018
Dear Holly Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that your experience overall was good and thank you for taking time to let us know your feedback. I am sorry to hear that you have had some issues during your stay with us which I sincerely apologize for. I have assigned our engineering team already to check the issues in your room and to repair them as necessary. Also about the pool tiles we will check and adjust accordingly immediately. Once again thank you for staying with us and for your feedback provided. I am looking forward to welcome you again hopefully in the near future. Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
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4,0
Yavuz
Família amb nens menuts
One-Bedroom Pool Terrace Suite
Estada de 7 nits en de desembre de 2017
Not worthy for money
We asked for a baby bed but when we checked in the hotel informed that no baby bed was available. After some time, they brought one but with very dirty sheets. The room was very dark and there was not enough towels in the room. They did not renew the shampoos and shower gels daily. The trash bin was very small for the size of the room. The breakfast was bad and lots of flies on the cheese and vegetables. The service speed was very slow. Definitely we did not receive the value for the money we paid. I do not recommend for the families with small children.
Comentat el 30 de desembre 2017
Dear Yavuz Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I am sorry to hear that you have not enjoyed your stay with us and I apologize for the inconvenience. Baby beds are free of charge on a first come first served basis, this is also mentioned when making a booking here on agoda. I am sorry to hear that the sheets where dirty once our team delivered a baby bed, I will make sure that this does not happen anymore in future. In-line with our sustainability program we always replace shower gel and shampoo once they are getting empty so we can do our part to save the planet by trashing half empty bottles. Our guests are always able to call our Swiss Service and request new once, in case they run empty, which of course can happen. Our breakfast buffet features a lot of new items like freshly squeezed juice (really fresh), daily fresh waffles, crepes, pancakes, organic yoghurt, all kinds of cheese, freshly baked breads and much more.
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8,8
Megan, Tailàndia
Família amb nens menuts
Suite 1 Habitació Deluxe
Estada d'una nit en de desembre de 2017
Great family resort
We are a family of 5 and we stayed in the 2 bedroom suite. It was very spacious with a king bed, 2 singles and a couch with a trundle bed. The kids club was great, though we were a bit disappointed that all the extra activities cost money when the same activities at the Novotel down the road (where we stayed the previous month) were free. The pool was great, with a slide for the kids. Big enough for he adults to enjoy but small enough for the little ones to enjoy also (my 3 year old loved it with her life jacket). The buffet breakfast was tasty and plenty of variety. Loved the fresh juice bar. The food at the restaurant was decent. The location was pretty good. They had a golf cart to decrypt down the road and then it was about a 5 minute walk to the beach. Down the beach there were plenty of restaurants and most of the prices compared to the hotel itself (not cheap). Because of the kids we chose this hotel and we were very pleased. We would absolutely return
Comentat el 30 de desembre 2017
Dear Megan Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay with us and thank you for letting me know your comments. We do offer a lot of kids and adult activities throughout the day, 7 days week, which some of them we charge a small service fee but a lot are also free of charged offered. I will look into your feedback with our recreation manager to see if we can make some changes to that in the near future. Once again thank you for staying with us and I am looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
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Swissôtel Resort Phuket Kamala Beach Suites
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8,0
Katrin, Estònia
Família amb nens menuts
Suite 1 Habitació Deluxe
Estada de 7 nits en de desembre de 2017
Nice hotel
Pool area too small, breakfast choice very good. Pleasant suprise that can get real cappucino and espresso in the morning.
Comentat el 29 de desembre 2017
Dear Katrin Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great time staying with us and thank you for taking time to let us know. I am looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
Resposta 01 de gener 2018
Swissôtel Resort Phuket Kamala Beach Suites
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6,4
Ariyah
Viatger de negocis
Suite 1 Habitació Deluxe
Estada de 2 nits en de desembre de 2017
Staff need to improve communication
Comentat el 27 de desembre 2017
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9,6
Lee, Austràlia
Família amb nens grans
Suite Deluxe 2 Habitacions
Estada de 7 nits en de desembre de 2017
Good value resort in quiet location. Does get loud, not enoughpool chairs or towels
Busy as it was peak season . Lack of pool chairs and towels as people tend to reserve them . Quiet area which we liked but lots of younger children left to run around screaming at pool. Pool smaller than it looks in photo. Staff excellent. Would still recommend escpecially if you weren't travelling in peak season. 500 baht to get to Pattong. Nearby market for shopping but local shop twice the price as 7eleven .
Comentat el 13 de desembre 2017
Dear Lee Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a fantastic stay and thank you for your feedback provided. We are aware of the pool situation you mentioned with reserve sun lounger and towels. We have already placed an order for more furniture and towels which will get delivered shortly. Also the procedure will change so that no reservation of sun lounger will be possible anymore. Our team is currently being trained and the implementation will take place shortly. This is for all guests to enjoy our pool more. Once again thank you for letting me know and staying with us. I am looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
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8,0
Michelle, Suècia
Família amb nens menuts
Tres suites dormitoris de luxe
Estada de 7 nits en de desembre de 2017
Value for money
Great place, good for families, close to beach and quiet away from Patong but accessible.
Comentat el 10 de desembre 2017
Dear Michelle Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay with us and thank you for taking time to let us know your feedback. I am looking forward to welcome you again very soon! Kind regards Claudio Schibli Hotel Manager Swissotel Resort Phuket Kamala Beach
Resposta 11 de desembre 2017
Swissôtel Resort Phuket Kamala Beach Suites
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